Guest Services serves as primary support for participants once they arrive at Omega.

Omega Seasonal Staff Experience 

Omega’s seasonal staff experience offers the unique opportunity for individuals to contribute professional skills and compassionate customer service while thriving in a vibrant learning-oriented environment.    

• Contribute Meaningful Work – Join a team of people who are passionate about contributing to a meaningful cause.

• Learn and Grow – Enjoy access to specially designed Holistic Education Program classes, trainings, and events.

• Immerse in Nature – Explore Omega's beautiful 250-acre campus and amenities.

Seasonal Staff Commitment  

We seek individuals who are committed to providing exemplary work in support of our mission, and who model our values – Holism, Community, Sustainability, Service, and Integrity. Seasonal staff members represent Omega as excellent stewards of professional and compassionate service. Each interaction with workshop participants, faculty and fellow staff members, creates the Omega experience. 

Job Description

Guest Services Staff: non-exempt, full-time; on average 35 hours per week. Reports to Guest Services Supervisor.

Summary 

Guest Services provides support and information to participants, staff, and faculty and serves as primary support for participants once they arrive at Omega. The Guest Services team responds to any request, concern, or question a participant, staff or faculty may have. Staff must be able to work day and night shifts. 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•    Listen and respond to participants, staff, and faculty with compassion and accurate information
•    Provides golf cart rides to participants with disabilities
•    Utilize two-way radio for golf cart ride needs 
•    Utilize two-way radio to communicate with other departments 
•    Report and maintain records of Maintenance and Housekeeping problems 
•    Problem solves difficult guest situations with Manager on Duty (MOD)
•    Distribute umbrellas, toiletries, blankets, towels, pillows, flashlights and sheets, etc.
•    Maintain lost and found items in an organized manner
•    Perform basic office work - email, copying, scanning, answering telephone calls and taking messages
•    Use a cash register
•    Distribute information regarding local attractions, transportation, hiking trails, weather, and directions 
•    Orient participants to campus when registration is closed.
•    Perform opening and closing procedures
•    Mandatory attendance at weekly Guest Services meeting
•    Other duties as required by supervisor

Work Details

• This position functions on the Omega campus.

• This is a full-time position, 35 hours a week. Morning and evening, and weekend, availability required.
  

Physical Requirements

• Ability to constantly work in outdoor weather conditions.

• Ability to frequently move items that weigh 20 pounds for various needs.

• Ability to remain in a stationary position 50% of the time.

• Ability to traverse a hilly campus in diverse weather conditions.

• Ability to position self to perform diverse job tasks as necessary.

• Ability to communicate information and ideas so others will understand.  Must be able to exchange accurate information in these situations.

• Ability to observe details at close range

Required Experience/Qualities 

• Ability to work independently, manage tasks, and take initiative without the need for constant or active supervision.

• Service oriented and compassionate individual.

• Strong problem-solving skills, attention to detail and the ability to prioritize effectively. 

• Timeliness and reliability.

• Excellent interpersonal skills.

• Team Player.

• Valid Driver’s License. 

• Alignment with Omega’s Mission, Goals and Core Values.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. 

Compensation   

Seasonal staff work full-time for six months, between early-May through late-October. Seasonal staff receive a compensation package that includes:   

• Wage   

• Indoor housing  

• Three delicious meals per day in our mostly vegetarian Dining Hall   

• Access to Omega’s staff benefits    

This compensation package is at minimum equivalent to the New York State minimum wage. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Omega complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable New York State or local laws. Consistent with those requirements, Omega will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to satisfactorily perform the essential functions of the job, unless doing so would create an undue hardship.   

Omega Institute for Holistic Studies, Inc. (“Omega”) is an equal opportunity employer and complies with all applicable federal, New York State, and local laws. We celebrate diversity and are committed to creating an inclusive environment for all. As a community of learners, we are committed to putting our organizational aspirations into practice, as outlined in our Justice Equity Diversity Inclusion (JEDI) Statement.

Omega strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of actual or perceived race; color; creed; age; religion; national origin; citizenship status; sex (including pregnancy, childbirth, and related medical conditions); gender (including gender identity); sexual orientation; disability; marital status; partnership status; familial status; status as a victim of domestic violence, stalking, or sex offenses; genetic predisposition; veteran’s status; military status; or any other basis protected under applicable federal, state, or local laws, regulations, or ordinances. All Omega employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.