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Reports to: Guest Service Manager

The Night Auditor is a key member of the Guest Services team responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, closing the day and resetting computers, as well as assisting with all aspects of guest services.

The Mountain Club Night Auditor role is not a traditional 11pm-7am role. We offer a flexible and overlapping schedule that gives the Auditor the exposure to guests as well as interaction with all members of the Guest Service Team.

 The flexible schedule also takes into account the auditor’s life schedule outside of work as well as their daily commute.  We offer great flexibility to all our Associates and only request flexibility in return.  Everything is directed toward win-win for Associaties - Guests & Mountain Club.

It works well!

Responsibilities/Duties/Requirements Include:

• A positive and professional upbeat personality with a desire to deliver outstanding customer service to our guests.

• Some experience in Guest Services, with knowledge of Lincoln and surrounding areas

• Communication, guest service and time management skills

• Detail oriented with ability to organize, plan ahead and manage workload

• A team player and a self-‐starter, yet able to work independently

• Ability to work effectively in fast-‐paced a environment

• Computer skills, specifically Microsoft Office and use of the internet

• Be the Captain of the Ship in the Overnight role – to insure guest enjoyment and safety.

• Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire-panel, ensuring guest safety and participate in an evacuation if necessary

• Manage nightly hotel operations

• Verify revenue from all sources is accurately balanced, follow up on any discrepancies

• Post any transactions needed

• Perform end-of-day procedures

• Produce daily reports for departments and department heads

• Compile and run statistical reports for all departments

• Perform accurate check-‐ins and check-‐outs of guests daily

• Anticipate and address guests’ service needs

• Promote a safe working environment

• Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards

• Keep work area neat and tidy

• Comply with the Mountain Club on Loon Resort Policies, Procedures and Code of Ethics

• Uniform and personal appearance are clean and professional and are in accordance with Mountain Club on Loon Resort’s Grooming Policy