National Park Inn - General Manager - PNW Mountain Experience

The General Manager is responsible for the direction of all National Park Inn team members in providing a consistently high standard of excellence in guest service, cleanliness, and product presentation.  This is a hands-on position that leads and inspires associates and supervisors daily.  The General Manager cultivates a team environment that focuses on guest hospitality and attention to detail.  The General Manager motivates, participates and instills accountability to achieve the highest level of team performance. 

ESSENTIAL FUNCTIONS

• Monitor, problem solve, and direct supervisors and employees to ensure efficient and safe completion of all daily hotel and retail tasks to maintain a clean, sanitized and well-organized operation.

• Train, on-board, and schedule staff.

• Maintain operation records such as schedules, payroll, deposits, and daily cash reports.

• Manage staff appropriately to enforce standards and minimize personnel conflicts.

• Completes daily cash reports, payroll, monthly inventories, employee required corporate training and yearly evaluations.

• Conduct regular pre-shift meetings with supervisors and front-line associates ensuring clear and direct communication for the shift.

• Attend and participate in National Park Service Periodic Evaluations, Public Health Inspections and Safety/Environmental meetings.

• Manage payroll and applicable site-specific budget.

• Ensure that cash controls standards are met in cash handling and safe accountability ensuring accuracy, organization and security.

• Ensure health and sanitation guidelines are followed and standards are consistently met in F&B units.

• Ensure strong attention in food presentation, portion controls, and quality of product.

• Work closely with the Retail Operations Manager to ensure gift shop stock levels are at a seasonal optimum to maximize revenue, and cleanliness of the operation.

• Communicate and interact regularly and professionally with numerous people including Guest Services administrative staff and National Park Service representatives to ensure efficient operation of hotel.

• Forecast and analyze sales, labor, and profit. Ensure compliance with established budget. 

• Respond to customer inquiries and resolve customer complaints. 

• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, housekeeping, sanitation, dress, cash control, and employee hygiene. 

• Notify Director of Operations and Park General Manager of all unusual events, circumstances or other safety/quality/guest issues.     

• Act as Company’s point of contact with client.  Represent the company in a professional and positive manner at all times. Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.

• Maintain awareness of safety issues and report them immediately to your manager.

• Performs such other related duties as directed or required.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/G.E.D. equivalent required. Management or related college degree strongly preferred.

• Two years restaurant and hotel experience required.

• National park hotel operations experience strongly preferred.

• Able to learn and use POS system including computerized cash register and credit card terminal.

• Possess ServSafe Manager and MAST/TIPS certifications.

 PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.

• Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally.

• Able to sit and stand for extended periods and climb stairs occasionally.

• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English. Able to read and write work-related documents in English.

• Physical presence at the job site is essential to perform job duties.