TICKETING AND SALES SYSTEMS ADMINISTRATOR
JOB POSTING DEADLINE: November 1, 2026
OVERVIEW:
Run the systems behind every powder day. Love the mountain and love making technology work? This job lets you do both. Every lift ticket, season pass, rental, and online order at Monarch runs through one sales platform, and you'd be the one who makes it hum. You'll build new products, solve puzzles, and make the day smoother for the crews at the ticket windows and rental shop, and spend your breaks in the mountain air, whether that's a few laps on your free pass or a walk with a view. No skiing or riding required. If you've worked as a POS administrator, application administrator, or ticketing systems admin, this is your next step.
We're an independent ski area in Colorado with a small IT team. You'd own the sales platform from day one. Building products in the system is part of the job, and we'll trust you to run with it. You'll decide how to get things done, with the IT team behind you when you need a second set of eyes. The bigger part is the crew who use the system every day: finding what's slowing them down, then working with the vendor and the configuration to fix it. The better it works for them, the better the day goes for everyone on the mountain.
JOB SUMMARY:
The IT Department is a great way to join the ski industry and the Monarch family. Our IT team supports the technology behind every department on the mountain, and this role offers the chance to own the system that every lift ticket, season pass, rental, and online order runs through, while still getting to enjoy the perks of your complimentary Monarch Mountain season pass. The Ticketing and Sales Systems Administrator is responsible for the administration, configuration, and support of Monarch Mountain's enterprise ticketing and point of sale platform. This includes lift ticketing, season passes, reservations, rentals, retail, online sales, and RFID access control. This individual is the primary owner of the platform and Monarch's main contact with the platform vendor. They keep the platform's configuration, data, reports, and documentation accurate and up to date, and train department managers and supervisors. This role is expected to use good judgment and work independently in the day-to-day running of the platform.
ESSENTIAL DUTIES:
Platform Administration
Administer all modules of the ticketing and point of sale platform, including ticketing, season passes, reservations, rentals, retail, and the online store, and troubleshoot issues at sales points across the mountain.
Monitor, maintain, restart, and perform first-line troubleshooting of platform application server services and system interfaces.
Independently plan, test, and deploy application upgrades and hotfixes, coordinating timing and prerequisites with the IT team.
Maintain the accuracy and integrity of product, pricing, and inventory data, including naming standards and removal of duplicate or obsolete records.
Build products as directed by Marketing and leadership, and advise on platform capabilities and limitations to keep product builds realistic.
Online Sales and Access Control
Configure online products and online store settings, and resolve online order issues.
Configure platform access rules and media for RFID gates, and troubleshoot software-side synchronization issues.
Payments and Compliance
Configure platform payment settings, and serve as first-line contact for payment issues with the software vendor and payment processor.
Administer platform operator accounts, roles, and permissions, and conduct periodic access reviews.
Maintain application-level payment security controls and assist the IT Manager in gathering evidence for the annual payment security assessment.
Work with the Accounting department to research and resolve sales and payment discrepancies.
Reporting and Process Improvement
Assist with SQL queries and platform reports for department managers, using read-only database access.
Keep reports accurate as products and pricing change.
Analyze how departments use the platform and recommend changes to configuration, products, and process flow that improve the guest experience and operational efficiency.
Vendor Management, Training, and Documentation
Serve as the primary contact with the software vendor, owning support cases and escalations through resolution and coordinating vendor training.
Develop and maintain training materials, user guides, and checklists for each module.
Train department managers and supervisors, who are responsible for training their own frontline staff using materials developed by this position.
Document configurations, procedures, and changes, and cross-train IT team members to ensure continuity of knowledge.
Maintain accurate work logs and reports.
Assist the IT team with POS hardware setup, on-site troubleshooting, and general IT support as needed.
Other duties as assigned. This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations.
PERSONAL ATTRIBUTES:
Self-directed, with the ability to take ownership of assignments, set priorities, and carry work through to completion without close supervision.
Disciplined approach to testing and documenting changes before production deployment.
Ability to explain technical concepts clearly to non-technical staff.
Ability to remain effective under pressure during high-volume operating periods.
Discretion in handling confidential guest, employee, and financial information.
Ability to work collaboratively with all departments.
Openness to using AI tools in daily work, such as drafting queries, reports, and documentation, with care to verify results before use.
JOB REQUIREMENTS:
Required
1+ years of experience administering Siriusware or an equivalent point of sale, ticketing, reservations, or ERP system, including managing vendor support cases and application upgrades.
Familiarity with SQL (basic queries, filtering, and joining tables).
Ability to write clear technical documentation and training materials.
High school diploma or GED.
Legal citizen of the United States or possess other proper work permit authentication.
A valid driver's license and good, company-insurable driving record.
Ability to lift and carry up to 35 lbs, work at a computer for extended periods, and walk between company facilities, including on snow-covered or uneven surfaces.
Ability to work at high elevation (up to 12,000’), with exposure to adverse weather conditions, such as severe cold, heavy snowfall, rain, strong winds and intense sun, when traveling between facilities.
Preferred
College coursework or other higher education, particularly in information systems or a related field.
Additional SQL scripting or coding experience.
Experience in the ski industry, hospitality, or multi-department retail.
Familiarity with payment card security standards.
Experience with reporting or business intelligence tools, such as Metabase, or scripting (PowerShell, Python, or similar).
JOB TYPE: Full Time, Year-Round
COMPENSATION AND BENEFITS:
Compensation: Proposed hiring rate starts at $26 (actual pay dependent on qualifications and experience). This is a full-time, year-round, non-exempt (hourly, overtime-eligible) position.
Level 1 profit sharing
Benefits: Benefits: Monarch Season Pass and many more! (Reference the employee handbook and department manual for explanation of additional benefits)
This Job Description is not an employment contract. This position is “at-will,” which means that Monarch may terminate an employee who holds this position at any time, with or without “cause,” and with or without notice. Similarly, an employee who holds this position is free to resign at any time. Monarch requests a courtesy two-week advanced notice of intent to resign. Individuals with disabilities that seek reasonable accommodation(s) to allow them to perform the essential functions of this position should contact the Human Resource Manager to initiate an interactive process to determine whether an accommodation is appropriate and reasonable given all circumstances presented.
