Major Marine Tours
Job List

Our Jobs

Every summer, Major Marine Tours hires seasonal deckhands, customer service agents, and reservation agents to help run our operations in Kenai Fjords National Park. Our 2019 season runs from March 9th to October 13th, but most of our seasonal hires are expected to commit from early May to the end of September. If you are interested in a position with our growing team, please see the positions we currently have available listed below:

  • Driver/Guide

    Transportation
    Alaska Transportation Company

    Apply Now

    Position:               Driver / Guide

    Reports To:         Transportation Coordinator / General Manager

    Status:                   Full Time Seasonal - Hourly

    _______________________________________________________________________________

    Major Marine Tours is seeking safe and competent drivers that demonstrate a positive, team-oriented attitude with the goal to achieve quality customer service.  Our drivers provide safe, friendly and timely shuttle/transfer service on designated routes around Seward.

    _______________________________________________________________________________

    Responsibilities:

    • Conduct all activities and decisions according to our five guiding principles:

                                    Safety

                                    Quality

                                    Teamwork

                                    Environmental Responsibility

                                    Profitability

    • Use safe driving techniques and follow all company, local, state and federal laws while operating company vehicles.
    • Safely assist guests while boarding or disembarking from company vehicles, and with the handling of their luggage.
    • Gain an understanding of Alaska and specifically the local Seward area.  Use provided information to develop personalized and factual narration for tours you conduct.  Be able to accurately respond in a timely manner to customer questions.
    • Gain an understanding and follow all DOT regulations and company policies. This includes conducting pre and post trip inspections, and completing all required paperwork.
    • Clean the interior and exterior of buses on a regular basis.
    • Other responsibilities may be assigned as needed.

     

    Minimum Qualifications: Applicants must meet the following criteria to be considered for a driver/guide position:

    • Must be at least 21 years of age by May 1 2020
    • A current Class B Commercial Driver’s License with a Passenger endorsement and Air Brake restriction removed
    • A clean driving record
    • Ability to pass a Department of Transportation physical
    • Be willing to submit to pre-employment, random, post accident, and just cause drug and alcohol testing
    • Demonstrate good communication skills - both written and verbal
    • Be able to regularly lift and move a minimum of 50 pounds
    • Successfully complete a training program

     

    View Job Description
  • Hertz Rental Car

    Customer Service
    Alaska Transportation Company

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    Position:               Customer Service Representative

    Reports to:           General Manager

    Status:                  Seasonal-Hourly

    General Function:  

    Customer Service - Represent Hertz of Seward to the general public and community.  Personal meet/greet of customers, respond to customer inquiries in person and via telephone or email.  Complete rental reservations and contracts accurately, efficiently and in a friendly manner.  Work as part of the overall sales team to process all related paperwork,  accurately record rental details and clean vehicles and workspace as needed. 

     Responsibilities:

    • Conduct all activities and decisions according to the five guiding principles of Hertz of Seward:

                        * Safety

                        * Quality

                        * Teamwork

                        * Environmental responsibility

                        * Profitability

    • Report to work on time and be a reliable member of the team - Report and be ready for work when your shift begins.  Clearly communicate any deviations from the schedule that you may need in advance.  Being here and ready interact with customers appropriately is a mandatory job function.

     

    • Through training and leadership, learn the various processes and procedures in quoting rates, completing reservations and rental agreements, and all associated paperwork as required.  Be able to use Capture system to complete transactions accurately, efficiently and in a friendly manner in order to achieve a high level of quality customer service.  Complete all follow-up processing and reporting according to set procedures in order to maintain positive accountability for all transactions. 

     

    • Clearly communicate verbally and in writing as needed with other employees any situations requiring follow-up attention.  Communicate with team members regarding on-going situations and issues clearly and concisely to achieve smooth and seamless service to customers.

     

    • Maintain a clean, neat and orderly personal work space, as well as public reception areas and restrooms.  

     

    • Maintain a “teamwork” attitude and work ethic to complete the various tasks needed to ensure friendly and efficient service, clean & well maintained vehicles, and a safe workplace.  Work with other Hertz team members to ensure vehicles are clean (interior and exterior), fueled and ready for their next rental.

     

    • Gain knowledge of the local and statewide travel routes, attractions and transportation options.  Be able to share this information with customers in a clear and concise manner.

     

    • Work congenially with partnering companies and their employees to ensure that the overall visitor experience is positive.  

     

    • Appearance/Grooming: Excessive jewelry, body piercing and tattoos are not allowed. Specific uniform items will be supplied when you are representing the company.  Represent Hertz of Seward in a professional and friendly manner whenever interfacing with passengers or community members.

     

    Minimum Qualifications: 

    Applicants must meet the following criteria to be considered for a Customer Service position:

    • Demonstrate good communication skills – both written and verbal.
    • Demonstrate a positive, team-oriented attitude with the goal to achieve Quality Customer Service.
    • Must have a current Alaska Driver’s License and provide a current copy of driving record.
    • Be willing to submit to post-accident, and just cause drug and alcohol testing.
    • Be able to regularly lift and move a minimum of 50 lbs.  Employees are regularly required to sit, stand, walk, see, talk and hear.  Frequently they will need to climb or balance, stoop, kneel, crouch or crawl.  
    View Job Description
  • Wash/Detail Crew Member

    Customer Service
    Alaska Transportation Company
    View Job Description
  • Seasonal Reservation & Sales Agent

    Reservations
    Anchorage Reservations Office

    Apply Now

    Reports to:   Reservations Manager

    Pay Status:   Hourly - Seasonal Full-time


    General Function: Sales Agents are responsible for assisting customers with planning and booking their Major Marine Tours, Harbor 360 Hotel, and Gateway Hotel reservations. Sales and customer support will occur through a combination of phone, email, and in person communications. The primary duties of this position are answering customers’ questions, providing suggestions, and processing reservations. You will be an integral member of our Sales Agent Team, working closely with the Reservations Manager and your fellow team members in a fun, fast-paced work environment.

     

    PRIMARY DUTIES AND RESPONSIBILITIES

    Providing World-Class Customer Service
    Sales Agents are responsible for being knowledgeable about our products (including cruise, hotel, and other services such as transportation and activities) and interacting with customers in a friendly, professional manner. Sales Agents will become familiar with our products through a combination of training, studying our reference materials, and experiencing our products first-hand. A thorough understanding of our products is crucial to helping customers with their questions throughout the booking process. Major Marine Tours is committed to world-class customer service throughout the entire customer experience, and Sales Agents are an essential part of this experience as they are the first point-of-contact between the customer and our company.  
     

    Selling Our Services and Products
    Successfully selling our products is a key Sales Agent duty. You will be encouraged to upsell products by offering our customers additional services or special packages. You will be responsible for phone and email communications for both Major Marine Tours and Harbor 360 Hotel, and you must be comfortable with upselling cruise and hotel packages. Incentive programs such as contests and office sales goals will occur throughout the year to encourage upselling.

     

    Making and Processing Reservations
    The main duty of a Sales Agent is to assist customers with planning and booking their reservations. Sales Agents may also help customers plan travel itineraries and recommend local attractions and places of interest. Many of our customers are planning their one-in-a-lifetime Alaska vacations, and they often look to our Sales Agents as a resource for travel planning. Knowledge of popular tourist activities in Alaska is helpful, but not required, for this position. Once a reservation is made, Sales Agents are responsible for processing payment and sending confirmation details to customers. If an issue arises with a reservation, Sales Agents are responsible for resolving the issue with the customer. Sales Agents are expected to be careful and accurate when processing reservations.


    OTHER DUTIES
    When not making reservations, Sales Agents may be asked to perform other duties, such as double checking reservations, making copies, stocking supplies, running errands, etc. Sales Agents may also be asked to perform special sales and marketing projects.

     

    SALES AGENT SKILLS

    Sales Agents must have excellent customer service skills and be able to communicate with customers and fellow team members in a friendly, professional manner. Sales Agents must be detail-oriented and enjoy helping others. In addition to these traits, our ideal candidate will have the following skills:

    • Basic computer proficiency

    • Working knowledge of office equipment, such as copiers, fax machines, and scanners

    • Sales experience

    View Job Description
  • Cook

    Crew
    Seward Operations, Major Marine Tours

    Apply Now

    Reports to:  Boat Captain, Chief Chef, Senior Captain

    Pay Status:   Day Rate / Hourly R&M Rate - Seasonal


    General Function: Ensure high quality dining experience for our customers through professional food preparation and delivery.


     Minimum Qualifications: Applicants must meet the following criteria to be considered for a chef position:

    • Proven food service experience or credentials
    • Possess a current CPR certificate and First Aid card (training provided after hiring if needed).
    • Basic understanding of vessel operations and the Alaska environment.
    • Be willing to submit to pre-employment, random, post-accident, and just cause drug and alcohol testing.
    • Be able to regularly lift and move a minimum of 60 lbs.
    • Employees are regularly required to sit, stand, walk, see, talk and hear. Frequently they will need to climb or balance, stoop, kneel, crouch or crawl. Employees must be able to work in harsh weather conditions for long hours on a variable schedule.

     Typical Duties and Responsibilities:

    1.  Conduct all activities and decisions according to the five guiding principles of Major Marine Tours:
    • Safety
    • Quality
    • Teamwork
    • Environmental responsibility
    • Profitability
    1. Through training and leadership, gain understanding of galley systems and maintenance needs in order to facilitate safe and efficient food preparation, and quality food service.
    2. Chefs and galley helpers are crewmembers and will report to a designated station for docking and undocking, drills and/or actual emergencies and are expected to be familiar with all safety equipment and operations on board the vessel.
    3. Gain understanding of pertinent Department of Environmental Conservation regulations and company policy. Coordinate with management team to ensure that all necessary permits are current. Integrate routine compliance into all aspects of warehousing, food preparation and delivering. Complete all related paperwork in a professional, accurate, consistent and timely manner. Be physically on-site and mentally prepared to work as scheduled by the management team.
    4. Work with operations team, dock representative and others to ensure sufficient inventory of food and food service items while minimizing loss, and facilitate ordering and restocking in a timely and efficient manner.
    5. Responsible with Senior Deckhand for alcoholic beverage inventory control and service.
    6. Staff the galley and assist passengers with beverage and/or food service. Correctly account for galley related inventory in accordance with accounting policy.
    7. Maintain cleanliness of food service and galley areas.
    8. Gain understanding of tour routes and information provided by Major Marine Tours. Actively engage passengers in conversation (“assertive friendliness”) throughout all contact during a tour.
    9. Strive to represent Major Marine Tours in a professional and friendly manner whenever interfacing with passengers or community members. 
    View Job Description
  • Deckhand

    Crew
    Seward Operations, Major Marine Tours

    Apply Now

    Reports to:     Boat Captain, Senior Captain

    Pay Status:    Day Rate / Hourly R&M Rate - Seasonal


    General Function:  Support the Captain to ensure a safe, comfortable, educational and enjoyable environment for passengers. Interact with guest to ensure their safety, enjoyment and an overall positive, memorable Alaskan experience.


    About Seward:

    Between Chugach National Forest and Kenai Fjords National Park is the small harbor town of Seward, Alaska. Seward is nestled among steep, glacier-carved mountains wreathed in spruce and hemlock forests. A 2.5 hour drive from Anchorage along the Seward Highway, widely-considered one of the most scenic drives in the world, brings you to the coast of Resurrection Bay - home to vast marine life including puffins, orcas, humpbacks, and Steller sea lions.

    At Major Marine Tours, we operate several scenic daily boat tours enabling passengers to see spectacular wildlife, landscapes, and glaciers firsthand. Though from a passenger’s perspective our operation may appear simple and seamless, it requires quite a bit of knowledge, coordination, hard work, and teamwork. An important role in the success of our daily operations is that of our team.

    We are now looking for individuals to join our boat crew for the 2020 summer season. Major Marine Tours is a family-owned company, meaning we look out for our employees. We want individuals to come gain resume-building skills, while presenting an opportunity to create life-long memories with the people, places, and experiences that make Major Marine Tours and Kenai Fjords National Park so amazing. 

    Minimum Qualifications:  

    Previous maritime experience is not needed.  However, all deckhands must be willing to learn about vessel safety and general vessel operations.  Communication between captain and crew is essential to safe operations. Willingness to learn new skills and follow direction well is a critical element for deckhand hire.

    Applicants must meet the following criteria to be considered for a deckhand position: 

    • Possess a current CPR certificate and First Aid card. This is a prerequisite; Certification must be in hand upon arrival.
    • Be willing to submit to pre-employment, random, post-accident, and for cause drug and alcohol testing.
    • Be able to regularly lift and move a minimum of 60 lbs.
    • Employees are regularly required to sit, stand, walk, see, talk and hear. Frequently they will need to climb or balance, stoop, kneel, crouch or crawl. Employees must be able to work in harsh weather conditions for long hours on a variable schedule.
    • Must be at least 21 yrs old.
    • Be able to serve alcoholic beverages, handle, prep and cook food (Will Need to obtain a current TAP certification in Alaska)
    • Must be able to adapt to a wide range of schedule changes based on vessel deployment.
    • Problem solving and the ability to work well with others as a team!

     Typical Duties and Responsibilities:

    • Conduct all activities and decisions according to the five guiding principles of Major Marine Tours: Safety, Quality, Teamwork, Environmental responsibility, Profitability
    • Through training and leadership, gain understanding of systems and maintenance needs for all vessels in order to ensure safety of passengers, and minimize downtime for the boats. Deckhands will report to a designated station for drills and/or actual emergencies and are expected to be familiar with all safety equipment and operations on board the vessel.
    • Gain understanding of pertinent Coast Guard regulations and company policy. Integrate routine compliance into all aspects of delivering quality tours. Complete all related paperwork in a professional, accurate, consistent and timely manner. Be physically on-site and mentally prepared to work as scheduled by the management team.
    • Work with operations team, dock representative and others to facilitate safe boarding and disembarkation, and smooth transitions during all phases of tours and transfers.
    • Handle lines under the direction of the Captain.
    • Work with other crew to maintain appropriate inventory on-board: food and restaurant supplies, cleaning materials, paper products, brochures, retail items, etc.
    • Staff the galley and assist passengers with beverage and/or food service. Maintain accountability for the vessel’s cash till. Correctly account for inventory and cash sales in accordance with accounting policy.
    • Maintain cleanliness of vessel; including inside space, outer decks, heads and galley areas. 
    • Gain understanding of tour routes and information provided by Major Marine Tours. Actively engage passengers in conversation (“assertive friendliness”) during all phases of contact during a tour. 
    • Work with management to quickly assess situations and work with operations team to relay information via proper channels in the event of circumstances out of the norm (tour deviations, passenger incidents or injuries, etc.). 
    • Strive to represent Major Marine Tours in a professional and friendly manner whenever interfacing with passengers or community members. 
    • All deckhands are expected to help in all aspects of a tour.  Each deckhand on a given day will have different responsibilities.  These range from being in the galley cooking and handling food, serving an all you can eat buffet for up to 200 passengers, bartending, making rounds on all decks to insure passenger safety and getting to know the passengers.
    • All crew will need to assist seasick passengers in a respectful manner.
    View Job Description
  • Inventory/Dock Support

    Crew
    Seward Operations, Major Marine Tours

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    Reports to:   Purchasing/ Warehouse Manager                                             

    Pay Status:  Hourly - Seasonal


    General Function:  To serve as the primary logistics/ supply liaison between all TMT Corporation companies. This includes Major Marine Tours, Harbor 360 Hotel, Gateway Hotel, and Hertz of Seward. Daily we service supplies for 172 hotel rooms, 5 employee housing complexes, 8 marine vessels, and 3 offices. We are dedicated to being able to provide the best support we can to all companies under our service. We strive to be as safe, efficient, and courteous as possible while proving an atmosphere that can be challenging but fun.


    Minimum Qualifications:  Applicants must meet the following criteria to be considered for Inventory position: 

    • Be willing to submit to pre-employment, random, post-accident, and for cause drug & alcohol testing.
    • Be able to regularly lift and move a minimum of 30 lbs.
    • Must have a valid driver’s license and have the ability to show proof of a clean driving record from the licensure state.
    • Have the ability to bend, kneel, stoop while moving freight.
    • Employees must be willing to work in harsh weather conditions for several hours on a variable schedule. This includes rain and heavy winds.
    • Be willing to operate a lawn mower and other lawn equipment as the need arises

    Typical Duties and Responsibilities:

    Conduct all activities and decisions according to the five guiding principles of our company:

    • Safety
    • Quality
    • Teamwork
    • Environmental responsibility
    • Profitability

    In addition to the 5 main principles we have 3 others that guide our warehouse:

    • Efficiency:
      1. Ability to maintain awareness of vessel schedules and information regarding what our vessels/ hotels offer to our customers.
      2. Ability to be prompt for the assigned schedule
      3. Ability to work independently at various times and to be able to work efficiently. This may include looking ahead for stock items that might be needed for delivery the next day or to recognize a safety need within the supply chain.
    • Professionalism:
      1. Ability to communicate effectively with management and vessel/ hotel staff on needed supplies/ equipment and to quickly assess situations and work with operations team to relay information via proper channels in the event of circumstances out of the norm.
      2. Strive to represent our company in a professional and friendly manner whenever interfacing with guests or community members.  As a very visible representative of Major Marine Tours and its sister companies, it is important to always present a very professional image.  Excessive jewelry, body piercing and evident tattoos are not allowed.  Specific uniform items will be supplied; others (pants and shoes) to be supplied by employee.
    • Adaptability:
      1. Have the ability to be flexible and react to all situations in a positive and constructive manner. This position becomes the “go-to” individual for a variety of unanticipated needs, and therefore demands a high degree of flexibility and adaptive skills.
      2. Other duties as assigned: We take great pride in the ability to get the job done when it needs to be done. As the “Go To” people we often get tasked with things that might fall outside of our job description. This might include mowing lawns, hauling luggage, driving vehicles to/ from Anchorage, etc. Others may be seen more than us by the public but when we do our job to the best of our ability it makes the company look its best to our guests and to our community.
    View Job Description
  • Marine Engineer

    Maintenance
    Seward Operations, Major Marine Tours

    Apply Now

    Reports to:     Company Port Engineer

    Status:             Hourly Seasonal / Full Time


    General Function:  Provide support and assistance to the Port Engineer, Operations Manager, and the Captains in executing vessel maintenance, including organization and resupply of spares and repair parts.  Provide hands on efforts to make routine and emergency repairs to vessels, support equipment and facility, as directed by Port Engineer.


    Minimum Qualifications: Applicants must meet the following criteria in order to be considered for an Engineer position:

    • A strong understanding of engines, electrical, and mechanical systems
    • Possess a current CPR certificate and First Aid card (training provided after hiring if needed).
    • Basic understanding of vessel operations and the Alaskan environment.
    • Agree to submit to and pass drug testing as detailed in the company drug policy.
    • Be able to regularly lift and move a minimum of 70 lbs.
    • Position requires the ability to sit, stand, walk, see, talk and hear. Position requires need to climb or balance, stoop, kneel, crouch or crawl.
    • Must be able to work in harsh weather conditions for long hours on a variable schedule.

    Typical Duties and Responsibilities:

    1. Conduct all activities and decisions according to the five guiding principles of Major Marine Tours:
    • Safety
    • Quality
    • Teamwork
    • Environmental Responsibility
    • Profitability
    1. Gain understanding of systems and maintenance needs for all vessels in order to facilitate safety of passengers, and successful operation of the boats.  This will include routine maintenance schedules, and involvement of vessel repairs, either routine or emergency.
    2. Responsibility for understanding of pertinent Coast Guard regulations and company policy.  Complete all related paperwork in a professional, accurate, consistent and timely manner.
    3. Be physically on-site and mentally prepared to work as scheduled by Port Engineer.
    4. Maintain open, clear and positive communication regarding all aspects of vessel maintenance and safety with Operations team, Captains and crew.
    5. Work with Port Engineer to handle all aspects of assigned projects on facilities, vessels and other vehicles.  Manage assigned projects including procurement of parts, supplies or sub-contractors, performing work, ensuring that all work will be completed in a timely manner, and within the approved budget.
    6. Develop understanding of tour routes and information provided by Major Marine Tours and serve as crewmember when needed.  When on-board as deckhand, work with other crew to maintain appropriate inventory, staff the galley and offer direct passenger services as needed.  Be able to give leadership and training to crew regarding vessel maintenance and other vessel specific tasks.
    7. Work with Captain and crew to maintain cleanliness of vessel throughout.
    8. Work with management to quickly assess situations and work with operations team to relay information appropriately in the event of  unusual circumstances (mechanical issues/failures tour deviations, passenger incidents or injuries, etc…). 
    View Job Description

How to Apply

Please complete our online application via the link provided below.


Contact Major Marine Tours