Live and work in the beautiful Big Bend of Texas!

Job Overview
Provide first-level technical support for employees and guests across Lajitas Golf Resort. Assist with the maintenance, troubleshooting, and support of computers, printers, point-of-sale systems, televisions, network connectivity, Microsoft 365 applications, telephones, and other technology systems throughout the resort. Serve as the primary point of contact for technology related issues and ensure timely resolution or escalation of support requests.

Duties

• Serve as the first point of contact for all IT support requests received through the ticketing system, phone, email, or in person.

• Troubleshoot and resolve user issues involving Microsoft 365 applications including Outlook, Word, Excel, Teams, and related services.

• Perform password resets, account unlocks, user access assistance, and basic account administration.

• Troubleshoot guest room televisions, audiovisual systems, and entertainment equipment.

• Support and maintain point-of-sale terminals, network printers, VoIP phones, mobile devices, and related hardware.

• Deploy, configure, replace, and maintain desktop computers, laptops, tablets, and peripheral devices.

• Provide remote support using approved remote access software.

• Assist employees with software navigation, browser troubleshooting, cache clearing, and cloud-based application access.

• Diagnose basic wired and wireless network connectivity issues and escalate advanced issues when necessary.

• Assist with maintaining network equipment including switches, wireless access points, and associated infrastructure.

• Maintain accurate ticket records, service documentation, and hardware inventory.

• Generate standard reports from resort software systems as requested.

• Coordinate with vendors and third-party service providers when directed.

• Assist with technology setup and support for meetings, events, and resort operations.

• Maintain professionalism and exceptional customer service while supporting employees and guests.

• Participate in an on-call rotation for after-hours, weekend, and holiday support as required.

Education and Experience

Associate degree in Information Technology, Computer Science, or related field preferred; or equivalent combination of education, certifications, and technical support experience.

Licenses and Certifications

• CompTIA A+ Certification preferred or equivalent technical support experience.

• Valid Driver's License required.

Technical Requirements

• Working knowledge of Windows 10 and Windows 11 operating systems.

• Familiarity with Microsoft 365 administration and user support.

• Experience using remote support tools such as Zoho Assist, Quick Assist, or similar platforms.

• Basic understanding of TCP/IP networking, DHCP, DNS, and wireless networking concepts.

• Experience supporting desktop computers, laptops, printers, POS systems, and VoIP phone systems.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this position, the employee will work in offices, guest rooms, restaurants, retail locations, server rooms, and outdoor resort environments. The employee may occasionally be exposed to outdoor weather conditions, moving mechanical parts, electrical equipment, and elevated work areas. The noise level is typically moderate. Participation in an on-call rotation is required and may include evenings, weekends, and holidays.

About Lajitas Golf Resort

General Description

Lajitas Golf Resort is a dynamic 103 room destination where luxury meets adventure in the heart of West Texas. Home to the state’s top ranked public 18 hole golf course, the resort offers an exceptional blend of comfort, recreation, and unforgettable experiences. Guests can unwind at the tranquil spa, savor bold flavors at the on site restaurant, relax by one of three inviting pools, or enjoy the lively atmosphere of the resort’s saloon.

Beyond the resort, adventure awaits at every turn. From shooting sports and horseback riding to Subaru rentals and guided Jeep and ATV excursions led by knowledgeable local experts, there is no shortage of ways to explore the rugged beauty of the region. The resort attracts a vibrant mix of guests, from families to international travelers, creating an energetic and welcoming environment year round.

Ideally situated near Big Bend National Park and Big Bend Ranch State Park, Lajitas serves as a gateway to some of the most breathtaking landscapes in Texas. With endless trails, scenic vistas, and outdoor adventures, it is a dream destination for thrill seekers and nature lovers alike. Whether visiting or working here, Lajitas Golf Resort offers an inspiring setting unlike any other.

The Employee Experience

Working at Lajitas Golf Resort offers an exciting blend of adventure, hospitality, and a strong sense of community. Set against the striking landscapes of West Texas, employees are part of a close knit team that takes pride in delivering exceptional experiences to every guest. From the front desk to the restaurant and beyond, each day brings something new, making the work both engaging and rewarding.

Team members at Lajitas share a passion for creating memorable moments for a diverse range of visitors, including families, international travelers, and well known guests. The work environment is collaborative and supportive, where every role is valued and opportunities for growth are encouraged. Whether working behind the scenes or directly with guests, employees are empowered to develop new skills and take on meaningful challenges.

Surrounded by the natural beauty of Big Bend National Park and Big Bend Ranch State Park, the resort provides an inspiring setting unlike any other. Employees can take advantage of unique perks such as discounted activities and access to resort amenities, all while living and working in one of Texas’ most scenic regions.

Being part of Lajitas Golf Resort means thriving in a fast-paced environment, building lasting connections, and gaining experiences that go far beyond the ordinary.

Ideal Candidate

At Lajitas Golf Resort, we are seeking motivated and dedicated individuals who are ready to be part of a team that delivers exceptional experiences. While specific qualifications vary by role, the following qualities are essential across all positions:

Team oriented: Works well with others and contributes to a supportive, collaborative environment focused on guest satisfaction.

Guest focused: Committed to providing outstanding service and creating memorable experiences for every visitor.

Dependable and efficient: Produces consistent, high quality work and completes responsibilities in a timely manner.

Self motivated: Takes initiative, stays productive, and looks for ways to improve without needing constant direction.

Positive attitude: Approaches each day with energy and a willingness to go above and beyond.

Independent: Manages responsibilities confidently and takes ownership of assigned tasks.

We offer both full time and seasonal opportunities to fit a variety of schedules. Whether you are looking to build a long-term career or gain valuable experience in a unique setting, Lajitas Golf Resort provides a place to grow and succeed.

Room and Board

At Lajitas Golf Resort, we offer affordable, private, and unfurnished employee housing on-site, with a variety of options to meet your needs, subject to availability. Housing rents are billed bi-weekly and vary depending on the unit size.

Housing Options:

• Personal RV – $65.00 bi-weekly

• Lajitas RV Efficiency – $65 .00 bi-weekly

• Lajitas RV Standard – $105.00 bi-weekly

• Lajitas RV Large – $115.00 bi-weekly

• Efficiency Apartment – $75.00 to $155.00 bi-weekly

• One Bedroom Apartment – $155.00 bi-weekly

• Two Bedroom Apartment – $220.00 bi-weekly

 Rent is based on single occupancy. Any additional occupants residing in the unit may result in additional fees.

Rents and Utilities:
Rents and electricity fees are conveniently deducted from your payroll. Each month, you will be billed for half of your unit’s electricity cost based on metered usage, while the resort covers the other half. There are no additional utility charges.

Additional Services:
You may also choose from local providers for landline telephone, internet, and satellite television services.

Important Information:
Please note that all positions are full time only. Housing options vary for full time and seasonal employees. We do not offer dorm style accommodations, but you may share a unit with a coworker, with both names listed on the lease. All units are stand alone and unfurnished, so you will need to provide your own furniture and household items. A refundable housing deposit is required.

Pet Policy:
We proudly welcome pets and have specific fees and guidelines in place. Please contact us for more information. A non-refundable deposit of $150.00 per pet is required (maximum of 2 pets).

Employee Perks

Lajitas Golf Resort offers an exceptional benefits package designed to enhance both your work and personal life:

Affordable Housing and Utilities: Enjoy low-cost on-site housing with reduced electricity and utility fees to make your living arrangements stress free.

Comprehensive Health Benefits: Full-time year-round employees receive medical, dental, vision, and supplemental benefits after three months, along with paid time off after six months of full-time employment.

Exclusive Discounts: Take advantage of special employee discounts on resort rooms, services, and retail products, making every visit feel like a personal getaway.

Wellness and Recreation: Stay active with access to the complimentary employee fitness center, employee laundry facilities, and employee swimming pool.

Unlimited Recreation: Enjoy unlimited golf, horseback riding, and shooting range access (at a discount) during your free time. There is always something exciting to do.

Complimentary Employee Lunches: Fuel up with a delicious lunch provided Monday through Friday at the Employee Cafeteria.

At Lajitas Golf Resort, we are committed to supporting our team with benefits that make life more rewarding both inside and outside of work.

Getting Here and Getting Around

Set along scenic Highway 170 where it winds beside the Rio Grande, Lajitas Golf Resort is located 17 miles southwest of the junction of Highways 118 and 170 in Terlingua, Texas. Surrounded by the dramatic landscapes of Big Bend National Park and Big Bend Ranch State Park, the resort offers a truly distinctive escape in one of the most խաղաղ and unspoiled regions of the state.

Part of Lajitas’ appeal is its remarkable seclusion. The resort sits roughly 200 miles from the nearest Walmart in Fort Stockton and about 95 miles from the closest McDonalds or stoplight in Alpine. With no traffic, no city lights, and wide open skies, the setting is quiet, peaceful, and ideal for some of the best stargazing anywhere.

While a vehicle is not necessary for daily life at the resort, as housing is located close to amenities, having a car is helpful for trips to Presidio, 55 miles to the southwest, or Alpine, 95 miles to the north, for shopping and other needs.

Life at Lajitas is defined by its sense of escape, offering a rare chance to unplug, slow down, and fully experience the beauty of the natural surroundings.

For Fun

The Big Bend region is a paradise for adventurers, offering endless opportunities to explore! Whether you're hiking through the stunning landscapes of Big Bend National Park and Big Bend Ranch State Park, or stepping right outside your door to traverse the resort's 27,000 acres, there's no shortage of trails and breathtaking views. For water enthusiasts, we provide easy access to the Rio Grande, where you can kayak, paddleboard, or take a refreshing swim anytime you wish!

If mountain biking is your thing, you'll love the hundreds of miles of rugged trails waiting to be explored. And if music is your passion, the nearby quirky town of Terlingua offers local bars and restaurants that regularly host open mic nights, where you can showcase your talent and soak in the lively atmosphere.

For those seeking more, you’ll find additional dining and shopping options as close as 12 miles away. Embark on a full-day adventure, visiting the Big Bend National Park, Big Bend Ranch State Park, Fort Davis with its historical park, the McDonald Observatory, the vibrant art scene and shopping in Alpine, the intriguing Marfa Lights and the town of Marfa, and much more. There’s always something new to discover in this amazing corner of Texas!