Friendly front desk delivering exceptional service, creating welcoming first impressions daily

POSITION TITLE: Guest Service Representative

JOB CODE: 61005

FT/PT: Part Time

FLSA STATUS: Non-Exempt

1. Enters the workplace at the scheduled time in uniform, ready to begin work. Properly clocks in.

2. Ensures the prescribed amount of cash is on hand by counting and recording the count.

3. Ensure telephone service meets company standards. Telephone answered within three rings, using the proper script. Transfer calls properly, perform wake-up calls, take messages politely, and never give out a room number.

4. Properly check in and out guests.

5. Properly handle reservations.

6. Ensure property management computer procedures are correctly implemented.

7. Properly answer guests' questions for directions or other needs.

8. Assist with laundry needing completion. Fold linen, dry linen, and wash linen as needed.

9. Assist with cleanliness of lobby, corridors, and elevator.

10. Additional duties may be added as needed.

11. Multitasking between two work environments, running the front desk and retail/liquor store

EDUCATION: General high school education or better preferred. Must speak, read, write and understand the primary language used in the workplace and by the guests.

EXPERIENCE: One year of hotel/hospitality or customer service experience preferred.

PHYSICAL: Requires standing, walking, sitting, reaching, grasping, carrying, bending, stooping, repetitive motions, visual acuity, hearing, writing, and good verbal skills. On occasion, may be required the ability to lift up to 15 pounds.

ABOUT THE ORGANIZATION: This destination is managed by Leisure Hotels & Resorts. At Leisure Hotels & Resorts, our people define our success, and we work deliberately to grow and foster our internal culture. This cultivation over many years is what sets us apart and how we deliver results. Our fundamentals are rooted in honesty, transparency, fiscal responsibility, and talent management. We seek authentic team members with the same values who genuinely enjoy working with people, want to grow with us, and create unique guest experiences.