Looking for an Assistant General Manager outside the gates of Yosemite National Park!

COMPENSATION:  Starting at $80,000   

SNAPSHOT

A hands-on hospitality role where every day brings new adventures — both on the job and outside in Yosemite’s great outdoors.

IS THIS THE RIGHT JOB FOR ME?

• Do you love hospitality, developing people and being part of a diverse team?

• Have a strong work ethic and a positive attitude?

• Enjoy the outdoors and living in a remote, nature-filled setting?

• Want to deepen your leadership experience?

If that sounds like you, this might be the perfect role.

ABOUT US

We are a group of exceptional lodges bordering Yosemite National Park, near granite peaks, fresh mountain air, and some of the most iconic views in the world. We’re looking for an Assistant General Manager who is excited about providing memorable hospitality experiences and helping support a fun and rewarding work environment. 

WHY YOU’LL LOVE IT HERE

• Competitive pay and benefits

• Supportive, inclusive team culture

• Knowledgeable coworkers who share expertise and guidance

• Work where people vacation — hike, climb, explore, or relax in Yosemite’s beauty on your days off

WHAT WE OFFER

• Paid time off in first year

• Healthcare benefits available within 90 days

• 401K eligible with company match after 1 year

• Regular work schedule

• If living in lodge-owned housing, room & board available for fixed weekly cost 

WHAT YOU WILL DO (JOB SUMMARY) 

The Assistant General Manager at Firefall Ranch is a key management position within the organization who helps deliver exceptional guest service and operational excellence. The Assistant General Manager serves as a key operational leader and strategic partner to the General Manager, helping drive excellence across all areas of Firefall Ranch. This highly visible, hands-on leadership position is responsible for supporting and elevating the daily operation of Food & Beverage, Culinary, Front Office, Reservations, Housekeeping, Retail, Facilities, and overall guest experience delivery. 

The ideal candidate is an experienced hospitality professional who thrives in dynamic resort environments, possesses strong emotional intelligence, and can effectively lead and influence teams in a remote destination setting. They must be comfortable observing, analyzing, and implementing operational improvements while fostering a culture of collaboration, ownership, and exceptional service.

In addition to supporting day-to-day operations, the Assistant General Manager plays a critical role in developing department leaders, strengthening interdepartmental communication, ensuring quality assurance standards are consistently met, and helping Firefall Ranch deliver memorable and distinctive guest experiences. This position also works closely with the General Manager to support employee engagement initiatives, talent development, and the Ranch's youth employment and mentorship programs.

  You’ll thrive in this role if you:

• Enjoy helping guests and creating a welcoming environment

• Enjoy mentoring a team of junior managers to grow professionally

• Are a teacher of hospitality who leads by example and through coaching

• Have a strong kitchen, restaurant and hospitality background  

• Work well independently and as part of a supportive team

KEY RESPONSIBILITIES

• Supervise and manage department managers with a focus on both BOH and FOH Food & Beverage operations 

• Manage evening Ranch operations 

• Seek guest interaction and be the face of Ranch hospitality 

• Interview and hire managers and support the hiring process for general staff 

• Support GM in managing Ranch revenues and expenses 

• Devise and execute operational enhancements

• Actively manage day-to-day labor and overtime

• Work hands-on wherever needed

• Establish structured processes and enforce standards, programs and procedures, including break scheduling and monitoring

• Establish and oversee strong safety standards

• Enforce policies/standards, and manage progressive discipline & associated documentation

• Communicate professionally at all times with all staff and management

• Support team members and interns while fostering a positive work environment

• Oversee Ranch operations during General Manager vacations and days off

• Perform other duties as assigned, including additional lodge support as needed

EDUCATION & EXPERIENCE

• High School Diploma or GED; college degree a plus

• Minimum three-years Food & Beverage operations management with culinary oversight, plus significant customer service/hospitality management experience 

• Experience successfully living/working in rural/remote environment preferred

COMPETENCIES/REQUIRED SKILLS AND ABILITIES 

• Significant expertise managing a busy, multi-faceted service/hospitality operation, including financial management

• Significant expertise in kitchen and restaurant operations oversight 

• Strong HR expertise 

• Familiar with hotel PMS and POS operating systems

• Expertise in training and coaching young managers and line employees 

• Expertise managing departmental schedules and labor cost control

• Strong guest service and hospitality focus

• Highly professional 

• Strong communication skills 

• Detail-oriented with strong organizational skills

• Follows company policies, procedures and standards

• Expertise in workplace safety and sanitation 

• Adaptable, takes initiative, and able to multitask and troubleshoot in a fast-paced setting

• Demonstrates good judgment, integrity and honesty 

• Leading a healthy, balanced, drug-free lifestyle

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• The physical environment requires employees to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions, and to adhere to departmental uniform standards

• Frequent walking, twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs

• Ability to stand and move continuously

• Lifting up to 50 pounds and moving carts weighing 300 pounds

• Working with required chemicals and PPE

• Shifts of varying lengths, primarily focused on afternoons and evenings 

NOTE

We are an equal opportunity employer and extremely proud of our highly diverse team and embrace diversity at all levels of the organization. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.