Looking for a Retail Manager outside the gates of Yosemite National Park!

COMPENSATION:  Starting at $24.00 per Hour 

SNAPSHOT

A hands-on hospitality role where every day brings new adventures — both on the job and outside in Yosemite’s great outdoors.

IS THIS THE RIGHT JOB FOR ME?

• Do you love making people happy and being part of a diverse team?

• Have a strong work ethic and a positive attitude?

• Enjoy the outdoors and living in a remote, nature-filled setting?

• Want to gain retail leadership and guest service experience — with room to grow if you excel?

If that sounds like you, this might be the perfect role.

ABOUT US

We are a group of exceptional lodges bordering Yosemite National Park, near granite peaks, fresh mountain air, and some of the most iconic views in the world. We’re looking for retail clerks who are excited about providing memorable hospitality experiences and helping support a fun and rewarding work environment. 

WHY YOU’LL LOVE IT HERE

• Competitive pay and benefits

• Supportive, inclusive team culture

• Knowledgeable coworkers who share expertise and guidance

• Work where people vacation — hike, climb, explore, or relax in Yosemite’s beauty on your days off

WHAT WE OFFER

• PTO Accrual   

• Healthcare benefits available within 90 days

• 401K eligible with company match after 1 year

• Regular work schedule with specific days off 

• If living in lodge-owned housing, room & board available for fixed weekly cost 

WHAT YOU WILL DO (JOB SUMMARY) 

We are looking for an engaging Retail Manager to join the team and create a welcoming, professional, and clean environment for our guests at Firefall Ranch. The ideal candidate is passionate about providing amazing guest service and brings a warm and positive attitude to the Retail team. The Retail Manager engages with guests and staff throughout their shift, which requires the ability to provide direction as well as attentive, caring guest service.  The Manager is responsible for a variety of tasks that help support the General Store workflow by working with, training, and supporting the retail team. The Manager also plays a key role in engaging with our guests and enriching the guest’s experience. Ideal candidates have been top performers in their previous roles and are excited to help make a place like the Ranch even more special and memorable for our guests.

  You’ll thrive in this role if you:

• Enjoy helping guests and creating a welcoming environment

• Are reliable, detail-oriented and organized

• Can balance multiple tasks while maintaining food and safety standards

• Work well independently and as part of a supportive team

KEY RESPONSIBILITIES

• Provide exceptional guest service and warm, caring hospitality 

• Support all facets of store operations

• Stock, merchandise and maintain inventory and store presentation

• Train all retail staff on POS, cash handling, espresso machine use and maintenance, stocking, merchandising, receiving merchandise, cleaning, daily duties and guest interactions.

• Identify and communicate to the Retail Director the needs of the business and if stock levels are low in any areas

• Receive transport and store deliveries, and organize storage areas

• Create a positive and productive work environment

• Operate cash register and process credit cards 

• Operate barista area and prepare and serve food & beverages 

• Maintain food and general store safety, sanitation, and cleanliness standards

• Communicate professionally at all times with all staff and management

• Support team members and interns while fostering a positive work environment

• Work safely, address/report safety issues, and use proper personal protective equipment

• Comply with work shift schedules and break requirements

• Perform other duties as assigned, including additional lodge support as needed

EDUCATION & EXPERIENCE

• High School Diploma or GED; college degree a plus

• Minimum one-year prior work experience in retail leadership, restaurant or other customer service/hospitality preferred

• Food Handler Certification or willingness to obtain 

• Experience successfully living/working in rural/remote environment preferred

COMPETENCIES/REQUIRED SKILLS AND ABILITIES 

• Strong guest service and hospitality focus

• Reliable, dependable and punctual

• Works well as part of a team and supports others

• Detail-oriented with good organizational skills

• Follows company policies, procedures and safety standards

• Mature and personable with a relaxed nature

• Adheres to food handling and sanitation requirements

• Communicates appropriately, supportively and professionally

• Adaptable, takes initiative, and able to multitask and troubleshoot in a fast-paced setting

• Demonstrates good judgment, integrity, honesty and professionalism

• Positive attitude and willingness to learn and grow

• Leading a healthy, balanced, drug-free lifestyle

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• The physical environment requires employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions, and to adhere to departmental uniform standards

• Frequent walking, twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs

• Ability to stand and move continuously

• Lifting up to 50 pounds and moving carts weighing 300 pounds

• Working with required chemicals and PPE

• Shifts of up to 8 hours per day, plus periodic additional overtime hours and help covering additional shifts when needed

NOTE

We are an equal opportunity employer and extremely proud of our highly diverse team and embrace diversity at all levels of the organization. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.