Elevating Guest Experiences with a View

The Food & Beverage supervisor is responsible for assisting in coordinating, supervising and directing all aspects of F&B outlet’s operations, while maintaining a profitable F&B outlet and high quality products and service levels. 

Responsibilities

• Oversee all aspects of the daily operation of the outlet.

• Supervise outlet personnel.

• Respond to guest complaints in a timely manner.

• Work with F&B managers and keep them informed of issues as they arise.

• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.

• Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.

• Prepare and submit required reports in a timely manner.

• Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.

• Monitor quality of service in F&B outlet.

• Ensure compliance with all local liquor laws, and health and sanitation regulations.

• Ensure compliance with SOP’s in all outlets.

• Ensure compliance with requisition procedures.

• Be visible on the floor and assist staff as needed during each meal period.

• Ensure the training of employees on SOP’s and technical job tasks.

• Be involved in and/or conduct departmental and hotel training (CARE, One to One), etc.

• Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.

• Complete tip reporting.

• Understand, implement and monitor corporate promotions in outlet (if applicable), including buffet and three-meal concept standards.

• Ensure overall guest satisfaction.