Member Services Associate summer position on a private ranch in the mountains of beautiful Montana!

The Club at Crazy Mountain Ranch is a private membership experience set on 18,000 extraordinary acres in the state of Montana. Take one part working ranch, combine with golf, lodging, great food, and drink plus everything else there is to see and do and you’ve got something beyond special.

Position Summary

The Member Services Associate at Crazy Mountain Ranch is responsible for ensuring a wonderful member and guest experience through excellent customer service. This position plays an integral role in the member and guest’s visit by answering questions, provide information about dining, amenities, services, activities, and events ensuring members and their families and guests have a seamless stay at the club.

Housing at Crazy Mountain Ranch is available upon request. Rent and deposit are required 

Job Duties

• Greeting guests/members with a friendly and sincere welcome.

• Initiates interaction with guests/members to obtain and disperse information.

• Familiarizing and prepares oneself with each day’s arrivals.

• Creates and maintains information on all activities, events, and food & beverage offerings to provide comprehensive, accurate, and timely information to members and guests.

• Creates itineraries for guests/members and prospective members during their visit.

• Interfaces and coordinates with other departments to meet member and guest requests.

• Assist in creating an exceptional guest service culture.

• Continually elevate standards of service to exceed the guests’ expectations.

• Be informed on and promote all club activities and services.

• Ability to work alone during certain parts of the day.

• Must be available to work weekends, holidays, and possible overtime.  

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, activities, work hours may change at any time with or without notice.

Qualifications

• Two years experience in customer service preferred.

• Previous experience in hospitality industry preferred.

• Exceptional interpersonal and communication skills.

• Excellent organizational skills.

• Must possess a positive attitude.

• High School diploma or the equivalent education.

Benefits

• Complimentary meal per shift

• 401K eligibility and bi-weekly match

• Discounted employee housing 

• Discounts to over 1000 retailers through ADP LifeMart and Expert Voice

• End of Season Employee Celebration

• Transportation available to nearby Clyde Park/Livingston

Lone Mountain Land Company (LMLC) Operations LLC. manages the planning, entitlement, building, marketing, and sale of premier real estate communities around Big Sky, Montana. The company supports world-class operations at Spanish Peaks Mountain Club and Moonlight Basin and oversees real estate activities at Spanish Peaks, Moonlight Basin, Crazy Mountain Ranch, Big Sky Town Center, and other projects in the Big Sky region. LMLC Operations LLC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.