Guest Services Attendant on the North Shore of Lake Superior!

Seasonal position (now-end of October) with an opportunity for full-time. Affordable shared employee housing available. Shift meals provided. Up to 48 accrued hours of PTO annually, 50% discount at the restaurant. 

Position Summary

The Guest Services Attendant plays a key role in creating a warm, seamless, and memorable experience for all Cascade Lodge guests. This position is primarily responsible for front desk operations, including check-in/check-out, guest service, and reservation management, but also supports housekeeping functions to ensure rooms and common areas meet Cascade Lodge’s quality standards. Ideal candidates are team players who thrive in a dynamic environment, are equally comfortable at a computer and on their feet, and take pride in both guest service and hands-on work.

Primary Responsibilities – Front Desk (Approx. 70-80%)

• Greet and assist guests with genuine hospitality upon arrival, during their stay, and at departure.

• Perform check-in and check-out procedures efficiently using the property management system.

• Manage reservations, modifications, and cancellations via phone, email, and online booking platforms.

• Handle guest inquiries, lodge information requests, activity recommendations, and basic concierge tasks.

• Answer phone calls promptly and professionally, redirecting as needed to other departments.

• Process payments accurately, balance the cash drawer, and follow all financial control procedures.

• Perform daily sales and bank audits for restaurant and lodge, balance banks, make change orders, balance petty-cash, record data into spreadsheets.

• Monitor lobby and public areas to maintain a welcoming atmosphere (coffee, tea station, seating areas) and keep the area presentable

• Communicate effectively with housekeeping and maintenance teams to track room status and address guest needs.

Secondary Responsibilities – Housekeeping Support (Approx. 20-30%)

• Assist the housekeeping team during peak turnover periods with tasks such as:

  • Stripping rooms and removing linens.

  • Delivering clean linens and amenities to rooms.

  • Cleaning or touch-ups in guest rooms, common areas, or restrooms.

  • Stocking supplies in closets and vans.

  • Inspecting rooms.

• Report maintenance issues, supply shortages, or room discrepancies promptly.

• Ensure high cleanliness standards are upheld in all guest-facing spaces.

• Provide flexible coverage to support housekeeping schedules during busy periods, staff shortages, or high occupancy days.

Qualifications

• Prior experience in hospitality, customer service, or housekeeping is preferred but not required; training provided.

• Strong interpersonal and communication skills.

• Comfortable working with computers and learning reservation systems.

• Ability to lift up to 30 lbs and perform physical tasks such as bending, lifting, and standing for extended periods.

• Reliable, punctual, and able to work independently and as part of a team.

• Willingness to work flexible hours, including evenings, weekends, and holidays.

Schedule & Work Environment

• Shifts typically include a mix of front desk coverage and active support during housekeeping turnovers (particularly mornings and early afternoons).

• This position may be scheduled for cross-departmental shifts depending on occupancy levels, seasonality, and staffing needs.

• Cascade Lodge is located in a rural resort setting; applicants should be comfortable with a lodge environment that combines hospitality, outdoor recreation, and hands-on teamwork.

Fair Labor Standards Act Status: Hourly/nonexempt

Disclaimer

This job description is not intended to create an employment contract, and it should not be construed as such. Employment with Cascade Lodge & Restaurant is on an at-will basis. This means that either the employee or Cascade Lodge may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

The duties, responsibilities, and requirements described here are not exhaustive and may change at any time, with or without notice, at the discretion of Cascade Lodge. Employees may be assigned additional duties as business needs arise.

Cascade Lodge & Restaurant is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, national origin, sex, marital status, familial status, disability, public assistance status, age, sexual orientation, gender identity, or any other characteristic protected by applicable law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position, in compliance with the Americans with Disabilities Act (ADA) and the Minnesota Human Rights Act (MHRA).