Live & work at Big Sur!

Redwood Forest & Central Coast - Your Backyard!

Nestled in the mighty redwood forest of Pfeiffer Big Sur State Park, Big Sur Lodge, managed by Guest Services, has long been a haven for artists, seekers of beauty, and weary travelers in search of the peace and majesty that the ancient redwoods bestow on body and soul. Join our amazing team at the Big Sur Lodge, which is well known for exquisite beauty, dramatic vistas, and temperate climates.

Pfeiffer Big Sur State Park is often called “mini-Yosemite” for its natural splendors. With the rugged central California Pacific coastline to the west and the dramatic Santa Lucia mountain range to the east, Big Sur Lodge offers a rejuvenating escape from the hectic pace of everyday life. We work together every day to provide an amazing experience for our guests and team members alike!

Job Description Summary

The Retail Sales Associate is responsible for assisting customers in making purchases. The Retail Sales Associate is responsible for merchandising and display, receiving money from and disbursing money to customers, and maintaining a high level of customer service at all times.

Job Description

ESSENTIAL FUNCTIONS

• Smile and greet customers entering unit; answer customers’ questions, and provide information on company products, promotions, and policies.  Thank each customer.

• Describe merchandise and explain use, operation, and care of merchandise to customers.

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

• Compute sales prices, total purchases and receive and process cash or credit payment.

• Issue receipts, refunds, credit, or change due to customers accurately.

• Maintain cash register and contents within.

• Maintain clean and orderly cash station area; stock and maintain sales area with various supplies and products.

• Maintain neatness and cleanliness of the retail operation.

• Turn in cash drawer and sales reconciliation at shifts’ end.

• Assisting with special events.

• Maintain awareness of safety issues, and report them immediately to your manager.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School education; High School Diploma/G.E.D. preferred. 

• Mathematic Skills.

• Interest and knowledge in Washington, DC’s landmarks, monuments and memorials preferred.

• Excellent sanitation habits.

• Professional appearance.

• Ability to communicate and attend to guests with the highest standard of service.

• Ability to pass cash handling training.

• Problem sensitivity and the ability to recognize when a problem has occurred and communicate it to management. 

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.  Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. 

• Lifting, carrying, and pushing up to 10 lbs. regularly, 10-15 lbs. frequently, and up to 25 lbs. occasionally.

• Withstanding temperature extremes in indoor/outdoor environments. 

• Reading and writing work-related documents in English.

• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.

• Constantly communicates and receives verbal communication with other employees in a sometimes fast paced environment.

• Physical attendance in unit to perform duties.

• Ability to stand for the entire work day.    

EQUIPMENT USED

• Knowledge of cash register/computer used in unit.