Juneau Alaska Aspen Suites Hotel is Hiring for the 2026 Summer season!

Aspen Suites Hotel in Juneau Alaska is hiring for Front Desk Agent and Night Audit Front Desk.

We are seeking an energetic and dedicated Front Office Agent to be the welcoming face of our hospitality team. In this vital role, you will deliver exceptional guest experiences by managing front desk operations, providing outstanding customer service, and ensuring smooth check-in and check-out processes. Your enthusiasm and professionalism will set the tone for our guests’ stay, creating a memorable and positive environment from the moment they arrive. This position offers an exciting opportunity to showcase your hospitality management skills and contribute to a vibrant resort atmosphere.

Duties

• Greet guests warmly upon arrival, ensuring a friendly and professional first impression

• Manage guest check-in and check-out procedures efficiently using multi-line phone systems and hotel management software

• Handle guest inquiries, requests, and complaints with patience, empathy, and proactive solutions

• Provide detailed information about hotel amenities, local attractions, and services to enhance guest experience

• Maintain accurate records of reservations, cancellations, and billing transactions in compliance with hotel policies

• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly

• Conduct night audit procedures to reconcile daily financial transactions and prepare reports for management

• Uphold excellent phone etiquette while managing multiple communication channels simultaneously

• Foster positive guest relations through personalized service and attentive support during their stay