Work for the Ultimate Seasonal Adventure in Skagway, Alaska!
Bring the Klondike Gold Rush to life at one of Skagway's premiere and popular attractions! We offer the best of Alaska and the Yukon all in one convenient location.
Skagway, Alaska at the top of Lynn Canal - the gateway to the Yukon.
About Alaska 360
In 1999 Klondike Gold Dredge LLC moved and restored a 1937 gold dredge from its working claim in the actual Klondike Gold Fields of the Yukon. The dredge is a 350 ton gold sifting machine brought back from the Klondike and reconstructed piece by piece on the shores of the Skagway River. Guests are given a rare opportunity to learn the inner workings of the dredge and its role on the land and the people who toiled on it during its years of operation.
Guests are also given the opportunity to learn about techniques used in placer gold mining, including panning. Our prospectors provide an entertaining lesson on gold panning and guests are then offered to test their skills at our warm-water troughs. We guarantee gold, and guests can get their gold weighed and made into an optional souvenir at the end of their experience in our gift shop.
In 2008, we added the Alaska Barbecue and Brewery to the property and the Klondike Gold Fields was established. Guests can enjoy a variety of menu options including our buffet which offers various smoked meats and authentic Gold Rush delicacies. We offer a unique selection of brews including our own soft drinks which we produce on site. Guests can enjoy views of Harding Glacier, ships in port, and surrounding mountain views from our rooftop decks and patios. In addition, many interactive attractions, museums, and movies are available for both entertainment and education.
We further expanded in 2010 with the addition of our Gold Rush Sled Dogs tour which introduces the Iditarod Race to our guests and gives them an opportunity to watch and interact with our team and puppies. The experience was further enhanced in 2011 with the 40- Below Experience, allowing visitors to feel the extreme cold of the north.
Over time, the Klondike Gold Fields continued to change and today has been renamed Alaska 360, mirroring our mission statement: to offer guests of all ages a unique mix of educational, interactive and entertaining tourism products, truly bringing alive some of Alaska’s highlights – all at one location: Alaska 360’s Dredge Town.
Through excellence, we endeavor to create exceptional and unforgettable experiences, every single time, all at an outstanding excursion value.
The Employee Experience
Our Company Mission and Values
It is important for us as a company to have the mission and values we are all expected to share be stated clearly and embraced by all employees. We hold each member of the staff to the high bar these set and constantly strive to help one another achieve them.
We offer guests of all ages a unique mix of educational, interactive and entertaining tourism products truly bringing alive some of Alaska’s highlights – all at one location. Through excellence, we create exceptional and unforgettable experiences, every single time, all at an outstanding excursion value.
Alaska 360’s nine Core Values represent the principles and beliefs that have guided our company throughout the years. These values are reflected in all of our employees' decisions and actions every day.
- Customer Orientation - For every single customer we are willing to go “the extra mile.” We “live” customer service, we focus on each individual customer’s needs, and we quickly resolve any type of complaints
- Excellence / Quality - We constantly strive to provide the highest quality of products and customer service, and show excellence in every action that we take
- Efficiency - Our work can be best described as practical, fast, focused, simple, flexible, and cost efficient, without ever compromising on quality
- Entertainment/Education - From the very second customers meet one of our staff members to their final farewell, we strive to provide them a well-balanced mix of information and excitement all around our products
- Flexibility - Going the extra mile for all customers requires everyone to adapt to both internal and external changes while maintaining all of our other core values. Flexibility in our way of thinking and in the way we operate is key for us.
- Dedication - It takes 100% dedication and passion to create a truly memorable experience for all of our customers and to achieve our company goals
- Cooperation - We trust each other and work cooperatively together to create the necessary synergies to achieve our objectives and reach our vision
- Staff Orientation - Our employee oriented company culture not only strives to address all their needs but helps them to grow personally and professionally on a continuous basis
- Openness - We share knowledge and information with each other, we are inquisitive and receptive to ideas, we give and receive constructive feedback, and we confront problems immediately and directly
We have a minimum age requirement of 21 and are most interested in those candidates that have a passion for learning and for sharing the history of our area with our guests. Those individuals who are outgoing and energetic, work with a team mindset, are customer service oriented, entertaining, and can work with little or no supervision, will do well here. They must also be able to work on their feet for extended periods in all weather conditions in gold-rush period costume (check out Skagway's weather here). Our staff must be flexible in a constantly-changing work environment, and be multi-taskers. Individuals must be able to learn information and tasks, and present to guests. We also expect our staff to anticipate and respond independently to situations, have excellent communication skills, especially in front of large groups, and be able to promote tour and merchandise sales. Some plusses include musical and acting experience. And, finally, our preferred availability is May 1 thru the end of September.
Room and Board
Alaska 360 offers rental housing for staff. All tenants share the kitchens, dining, living, and laundry rooms. Some bathrooms are also shared. We pride ourselves in maintaining a “green,” energy-conscious site. Our rental fee includes heat, water, and a reasonable electricity budget which renters are expected to monitor and use judiciously. Washers and dryers are also provided at no cost to employees. Internet is not included but is available at the public library, and hotspots are located throughout town. Housing options can vary from season to season. Staff should expect shared rooms. All shared facilities are non-smoking.
If you choose not to reside in employee housing, it is best to start looking for alternative housing at your earliest opportunity. The demand for seasonal housing is very high so apartments and houses can be quite expensive and difficult to find.
We offer a competitive wage and a substantial "retention" bonus to employees who complete their contracts in good standing. In addition, sales commissions and tips can be earned by the employee. When possible, we try to schedule employees two consecutive days off a week to enjoy the local area. We provide our employees with complimentary tickets on our tours for friends and family. We have reciprocal touring agreements with many local companies so our employees can experience other local tours at a reduced rate. Our employees enjoy discounts on items in our gift shops and at our restaurant as well. Additional benefits are given to returning staff after their first season, such as travel reimbursement.
Getting Here and Getting Around
Getting here: You have three choices – Air, Land or Sea….
By Air: The closest major airport to Skagway is Juneau, Alaska, and the only two major airlines presently flying into Juneau are Alaska Airlines, and Delta. Once there, you can fly to Skagway on a 45-minute commuter flight using Alaska Seaplanes which flies to Skagway each day, weather permitting. The Alaska Marine Highway ferry also makes daily runs between Juneau and Skagway, which is a less expensive option. The Alaskan Marine Highway ferry terminal is about a four mile cab ride from the Juneau airport.
By Land: If you are traveling by car or an RV, you'll join the growing number of visitors who travel the Alaska Highway each year. Skagway is only 110 miles south from the Alaska Highway, via the South Klondike Highway. The lakes of the Yukon and British Columbia that you'll pass along the way are the headwaters of the great Yukon River. This modern two-lane highway is an easy scenic drive.
By Sea: Skagway is the northern terminus of the Alaska Marine Highway System. A fleet of modern, car-carrying vessels serves all of Southeast Alaska. Northbound travelers can access the system at Bellingham, Washington and Prince Rupert, British Columbia. Each vessel has an observation lounge, bar, cafeteria and a solarium where camping is allowed free of charge. Mainline vessels also feature stateroom accommodation. Upon your arrival in Skagway, someone from our staff will be there to greet you and bring you to Alaska 360’s housing and our site, Dredge Town.
Once here, a car isn't necessary unless you want to venture out of town. You can easily get around on foot or by bike. The city bus, SMART, also offers an affordable option for our employees for commuting to and from work.
Along with staff gatherings, employees will enjoy a multitude of activities in and around Skagway. Hiking trails, including the historic Chilkoot Trail, cater to all levels of experience. Sports enthusiasts can participate in the local softball league and various other athletic events throughout the season. Fitness buffs can join the recreation center and take advantage of various classes and group sports along with use of the gym.
The town celebrates many events during the summer, such as Solstice and Independence Day. Local businesses put on events of their own such as Spring Stroll, Rhubarb Festival and open Mic Nights. You can easily visit nearby Haines for the Southeast Alaska State Fair and their annual Brew Fest.
Additional activities include wildlife viewing, camping, fishing, rafting, horseback riding, climbing and photography to just name a few. Staff is encouraged to take advantage of the ferry system and local tour operators to get out and experience all Alaska and the Yukon have to offer!
- Cast Members (16 positions)
- Sales Supervisors (1 position)
- Operations Supervisors (2 positions)
- Line Cooks (2 positions)
- Servers (3 positions)
The Cast Member is the backbone of this company’s operation. The company takes great care to train and maintain a professional and knowledgeable cast of characters to perform the sites daily tasks and to execute the company’s tour products to all guests who visit Alaska 360’s Dredge Town. This position reports to multiple supervisors and managers throughout the day and is expected to carry out the vision and represent the values of the company to the guests and to his/her colleagues. This team spirit allows for continuing growth and expansion of abilities as much is learned in a committed and supportive atmosphere of constant reflection and improvement. Cast Members assume a persona from the Klondike gold rush period and work in period costumes.
This position is charged with the preparation and service of the menu offered to the restaurant guests. The Line Cook is in charge of working on a daily basis with the Food & Beverage Manager to ensure that preparation is done in a timely fashion to support the logistical plan as set by the Operations Manager and the Food & Beverage Manager.
The Operations Supervisor is tasked with planning and executing the short-term and long-term logistical plan with the Operations Manager. This position is charged with the supervision and operation of the dock interface with guests, cruise line employees, and transportation companies, as well as the operational procedures on-site. This position coordinates with all supervisors and managers to ensure that the logistical plan is carried out and a clean transition is made with the cast (tour product). This position works in period costume with an assumed persona from the Klondike gold rush period when on site and also works in uniform when offsite.
The Sales Supervisor is charged with the daily operation of the site retail areas (snack bar, gift shop, and admissions). This position reports directly to the Sales Manager and supports the department and its operation. The Sales Supervisor oversees the daily tasks as executed by the cast and receives daily assignments from the department manager. This position is as a period costumed persona from the Klondike gold rush period, who is expected to interact with guests in a knowledgeable and entertaining way.
The Server is charged with the interface with all guests who are taking part in the restaurant service options. This position is tasked with the daily execution of the buffet service, sanitation, and guests’ satisfaction as well as marketing the company soft drinks and alcoholic beverage options. This position is as a period costumed persona from the Klondike gold rush period, who is expected to interact with guests in a knowledgeable and entertaining way.