Adventure Sitka
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We are hiring all positions for the 2022 summer season, which will run from April 18th 2022 until September 30th 2022. Training will be provided for all positions and no experience is necessary. We are looking to hire team first customer service oriented individuals who have a passion for working in the outdoors. 

    Kayak Operations

  • Boat Captain

    Kayak Operations
    $25.00 / hour

    The Boat Captain position requires a USCG master's license (25 ton minimum) and an FCC marine radio operator's permit. Prior experience in the marine tourism industry and particularly on passenger vessels is desirable.  Preference is given to applicants with knowledge of diesel and gasoline outboard mechanics, waterjet propulsion, and electrical systems. Must be able to build team and maintain crew morale to provide a quality experience for our guests.

    Duties/Responsibilities

    • Execute voyages as directed in tour descriptions and policy manual. Supervise marine aspects of tour delivery and quality control.
    • Supervise and assist in routine maintenance: cleaning, sanitation, and fuel pumping, restocking, painting, lubrication, and minor mechanical repairs.
    • Communicate with Captain and Operations Manager to identify problems and needed repairs, and occasionally assist in performing them.
    • Supervise passenger boarding, safety orientation/demonstration, emergency response, and crowd control.
    • Plan and execute emergency drills & safety meetings in accordance with U.S. Coast Guard regulations, and company policy.
    • Maintain logs and ship/company documents, as directed. Provide daily operations reports to the office.


    Qualifications/Experience

    • Experience on passenger carrying vessels and/or experience operating vessels in Southeast Alaska required. Required minimum 25-ton license.
    • Mechanical aptitude, engine room experience preferred. Diesel mechanics or electrical/electronics background helpful.
    • Must be able to build team and maintain morale with crew to provide quality experience for customers.
    • Ability to speak (on P.A. system when applicable), and to provide commentary.
    • Must be able to lift and move objects of up to 50 lbs. as required.
    • Must be drug free (pre-employment and random drug testing is Coast Guard required).
    • Must be able to work varied shift hours, including weekends and holidays.
    • Must be clean, well groomed, courteous, honest, and most important, reliable and on time.
    • Uniform shirts & jacket provided.


    Pay is DOE. Limited Benefits. This is a seasonal full time position from mid-April to October. Preference will be given to candidates who are available to work through the end of the season without interruption. An end of season bonus will be paid to employees who complete their contract in good standing.

    Apply Now
  • Customer Service Representative

    Kayak Operations
    $17.50 / hour

    Direct & assist guests while dispatching Adventure Sitka tour departures. Company liaison to ship staff and assist with sales & logistics. Collect tickets and conduct end-of-day settlements. Assist with periodic reports & distribution of marketing materials. Present a professional and friendly attitude at all times and be able to answer an infinite variety of questions. Must be able to stand for long periods of time; be able to complete tasks with minimal supervision and have excellent math skills. Must be able to work as a team member and be comfortable interacting with strangers. This is a shore-based position.

    Duties/Responsibilities

    • Present a professional and friendly attitude at all times while answering a variety of questions regarding Adventure Sitka, Sitka, and SE Alaska.
    • Direct and assist passenger movement during boarding and disembarking of tour vessels.
    • Collect tickets/vouchers and conduct end-of-day settlements.
    • Help dispatch and coordinate tour vessels, motorcoaches, and company vehicles in a professional and courteous manner.
    • Act as company liaison to shore excursion staff, assisting with sales and logistics, including special needs guests.
    • Help maintain dock security and visitor safety, and monitor communication systems.
    • Assist with distribution of promotional tour materials.
    • Data entry for various reports and ongoing surveys.
    • Other duties as directed by the Sales & Service Manager including but are not limited to routine site/vessel maintenance, supply restocking, and relief passenger service.


    Qualifications/Experience

    • Present a professional and friendly attitude at all times while answering a variety of questions regarding Adventure Sitka, Sitka, and SE Alaska.
    • Direct and assist passenger movement during boarding and disembarking of tour vessels.
    • Collect tickets/vouchers and conduct end-of-day settlements.
    • Help dispatch and coordinate tour vessels, motorcoaches, and company vehicles in a professional and courteous manner.
    • Act as company liaison to shore excursion staff, assisting with sales and logistics, including special needs guests.
    • Help maintain dock security and visitor safety, and monitor communication systems.
    • Assist with distribution of promotional tour materials.
    • Data entry for various reports and ongoing surveys.
    • Other duties as directed by Sales & Service Manager including but not limited to routine site/vessel maintenance, supply restocking and relief passenger service.


    Pay is DOE. Limited Benefits. This is a seasonal full-time position from May to October. Preference will be given to candidates who are available to work through the end of the season without interruption. An end of season bonus will be paid to employees who complete their contract in good standing.

    Apply Now
  • Deckhand

    Kayak Operations
    $16.00 / hour

    Requires basic seamanship skills. Mechanical aptitude and some experience with outboard motors preferred. Assist Captain to monitor vessel systems and troubleshoot problems. Interact with passengers and perform customer service duties. Provide for passenger safety while underway and maintain impeccably clean vessel at all times. Must be able to work as a team member and be comfortable interacting with guests.

    Duties/Responsibilities

    • Under the direction of the Captain, complete all routine vessel maintenance according to the schedule established by the operations manager. This will include, but not be limited to: cleaning, sanitation pumping, restocking, painting, lubrication, fueling, and minor mechanical repairs.
    • Work with operations manager to identify problems and needed repairs, and assist in performing them.
    • Assist with passenger boarding, safety orientation/demonstration, emergency response, and crowd control. Maintain safe conditions underway, making minor repairs and adjustments as necessary.
    • Participate in emergency response plan, including Coast Guard required drills. Demonstrate emergency preparedness as situations arise while following the captain’s directions and maintaining composure with crew and guests.
    • Complete routine engine room checks underway with any service related needs.
    • Assist Captain in the wheelhouse with navigating and/or wildlife sighting as directed.
    • Assist other crew in maintaining vessel appearance, cleanliness, and safety.
    • Other duties under the supervision of Captain.


    Qualifications/Experience

    • Prefer experience on passenger carrying vessels.
    • Mechanical aptitude, engine room experience preferred. Outboard mechanics or electrical/electronics background helpful.
    • Must be able to work as a team with other crew to provide quality experience for customers, including answering questions and providing commentary.
    • Must be able to lift and move objects of up to 50 lbs. as required.
    • Must be drug free (pre-employment and random drug testing is Coast Guard required).
    • Must be able to work varied shift hours, including weekends and holidays. Days off will be scheduled but must be willing to be flexible in meeting tour demand.
    • Must be clean, well groomed, courteous, honest, and most important, reliable and on time.
    • Uniform shirts & jacket provided.


    Pay is DOE. Limited Benefits. This is a seasonal full time position from Early May to October. Preference will be given to candidates who are available to work through the end of the season without interruption. An end of season bonus will be paid to employees who complete their contract in good standing.

    Apply Now
  • High Ropes Course Attendant

    Kayak Operations
    $16.50 / hour

    Position Objective:

     

    The Adventure Guide is responsible for being a helpful, safe, friendly and fun part of the Adventure Course experience. You are required to have a safety first mindset and be able to communicate safety expectations to our guests in a kind, polite and effective manor. Guides connect and respond to the needs of guests while following all operational policies and procedures to minimize risk and ensure quality program delivery in alignment with Adventure Sitka protocols. Always striving to find ways to enhance guest experience with positive interactions. Practicing patience and mindfulness that most people on the course are out of their comfort zone, and are most likely pushing physical or emotional limits. 

     

    Key Job Accountabilities:

     

    • Guiding guest's through daily assigned obstacle in a safe, fun and positive manor
    • Properly fit, train, and monitor guests in the use of all necessary safety gear
    • Knowledge of all required rescues, and safety expectations
    • Assist with daily opening and closing of the program and support areas.
    • Conduct visual and tactile inspections of all hardware and equipment being used.
    • Maintain a team oriented mindset, and support members of your team whenever needed
    • Meet curriculum delivery guidelines specific to the program and needs of the client.
    • Report and log any safety concerns or incidents/accidents.
    • Attend in-service rescue refresher trainings.
    • Other duties as assigned.

     

    Supervisory Responsibilities:

    • None

    Qualifications

    General Qualifications:

    • Customer service experience
    • Zipline or Adventure Course guide experience
    • Positive attitude 
    • Maintain a calm and patient demeanor in potentially stressful situations
    • Must be physically fit and able to be on feet for 8+ hours in all elements

     

    Education/Certifications/Licenses:

     

    • Minimum High School Diploma or GED; (must be at least age 18). Some college education and/or equivalent professional experience desired.
    • Attend relevant adventure & recreation training and pass both practical and written testing.
    • Requires current First Aid/CPR/AED certifications.

    Work Experience:

     

    • Previous experience in a customer service role preferred.
    • Previous experience in ropes/challenge course or outdoor recreation activities preferred.
    • Previous experience delivering curriculum or content to diverse populations preferred.

     

    Knowledge, Skills and Abilities:

     

    • Experience and a desire to work within a positive team setting with diverse people.
    • Absolute attention to detail and safety.
    • Ability to maintain a calm demeanor during periods of high volume or unusual events to keep activities operating to standards and set a positive example for the guests and the team.
    • Strong desire to help participants grow and learn from a variety of experiential challenges.
    • Must have good interpersonal and verbal communication skills and be sensitive, adaptable, professional, and articulate when dealing with guests and coworkers.

    Physical Demands:

     

    The physical demands described here are representative of those an employee must meet to successfully perform the essential functions of the job:

    • The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.
    • Requires sitting, standing, squatting, stooping, twisting, and the ability to lift/carry 40+ lbs.
    • Requires the ability to work in a physically strenuous environment.
    • Must be comfortable at heights exceeding 80 feet.
    • After training, employee must be able to rescue a 250 lb. person at heights using a variety of rescue techniques.

     

    Additional Requirements

    • Must be at least 18 years old.
    • Must be available to work weekends.
    • May be requested to work overtime for special program events.
    • Must be able to relocate to Sitka, Alaska from 4/25/22-9/30/22
    • Adherence to company dress code and professional standards for personal grooming and appearance.
    • Satisfactory completion of Adventure Park Guide Training course held during the first week of training
    Apply Now
  • Kayak Guide

    Kayak Operations

    Adventure Sitka is an outdoor recreation company offering guided kayak and other adventure tours for guests visiting Alaska.

    This Kayak Guide position will be responsible for providing guests with an exceptional, and safe, guided kayaking tour experience.

    The length of our workday is variable, mostly depending on the number of cruise ships in port and how long they’re scheduled to stay.  We usually start our workday at about 7:30 am, but it is almost impossible to know in advance when the workday will end. A guide might lead one shorter-duration tour, working 4-6 hours, or he/she might guide two or more tours and put in a 10+ hour day.  Our full-time guides and staff will be scheduled to have at least one entire day off per week.

    Previous guiding experience is helpful but not essential. Our comprehensive, in-house training program includes Kayak & gear orientation, kayak safety & rescue techniques, guide leadership skills, navigation rules-of-the-road, tide/current/wind/seas awareness, tour orientation & goals, the natural & human history of the area, and leave-no-trace camping ethics.

    Benefits include a relocation allowance for hires from out-of-state, free housing and a contract completion bonus.

    Apply Now
  • Site Manager

    Kayak Operations
    $19.00 / hour

    Essential Qualifications & Qualities

    • College degree or equivalent on-the-job experience in a customer service-related job. 
    • Strong command of the English language and very good communication skills.
    • Proficient with math, money-handling, computer use and record keeping.
    • Must be team-oriented and have well-developed leadership and interpersonal skills.
    • Ability to thrive and multi-task in a fast-paced environment.
    • Must be detail-oriented and have very good problem-solving skills.
    • Responsible, able to work with minimal supervision, and drug-free.
    • Willingness to work variable work hours, including long-days, weekends and holidays.
    • Willingness to pitch in on a moment’s notice to help guides and customers.


    Primary Responsibilities

    1. Oversee all office record-keeping: maintaining reservations data-base and manifests, crew time reports, petty cash, receipts, etc.
    2. Set up for daily tour operations. Instruct guides on kayak & gear preparation, and to confirm the day’s tour schedule and tour float plans. 
    3. Greet and check-in pre-booked guests, and make/process sales to walk-up customers, maintaining a record of all transactions.
    4. Supervise guest outfitting, including proper fit & adjustment of PFD’s, spray skirts, and other equipment to be worn by guests.  
    5. Adjust tour & guide schedules, as needed, throughout the day with the goal of optimizing tour sales and the productive use of the guides “on shore” time. 
    6. Coordinate with Operations Assistant to develop ongoing list of bus, kayak and gear cleaning & maintenance projects, to be assigned to guides between tours and on days that are less busy.
    7. Delegate to guides the plan for washing & drying rain gear, gloves, etc., as needed. And supervise the end-of-day gear storage and general clean-up inside & outside the bus. 
    8. Coordinate with Operations Assistant to hold a 10-15 minute end-of-shift crew meeting to discuss customer service, tour conduct or procedural issues that have arisen.
    9. Notify food service supplier (TBD) of quantity of snacks and lunches needing to be prepared/delivered for the next day’s business.
    10. Supervise & assist guides, and assist guests and other visitors to Sitka however the situation warrants. 
    11. Learn the TripWorks reservation system and use this reservation system to create walk-up reservations 


    Compensation & Benefits

    DOE, at least $16.00/hour, plus end-of-season 5% contract fulfillment bonus.

    Company-arranged, seasonal housing assistance may be available to interested employees.

    The position is seasonal, full-time.  Covered by Workman’s Comp Insurance.


    A Narrative Overview of Responsibilities

    You will usually be the first in-person contact our guests have with our company.  Make the best first impression possible.  At all times you must be professional, courteous, and wear a smile on your face.  It is your responsibility to make sure guests are happy and comfortable with the experience they are about to embark upon.  Don’t leave out any details as you introduce the trip plan.  For most of your guests this will be their first experience sea kayaking in Alaska.

    Treat each guest special.  Give prompt attention to his or her needs, remembering, nobody likes to wait.  If you need to step away from a guest, excuse yourself and explain why.  Make sure every guest has the opportunity to review and signs the Liability Waiver.  You will be asked every question under the sun.  If you don’t know the answer, try to find out or tell them you don’t know and you will get back to them when you do.  The Tour Manager is responsible for credit card sales, cash sales, third-party vouchers collected and petty cash management.  Lock up the bus if it is being left unattended for even a couple minutes.

    After you have checked in your guests (or signed them up and processed payment), ensured that waivers are distributed & signed, answered their questions, explained the trip, introduced them to their guide and assisted them with outfitting, be sure to wish them a great trip.  Don’t forget to mention (mostly for the guide’s benefit) the time you expect to see them back.   Be prepared to repeat this process often throughout the day, giving each process the energy it deserves.

    Always keep track of the expected return time for each trip, and make sure the shore crew is in position to assist before the kayaks have arrived back at the ramp.  Make note of any early or late returns, to discuss the reason(s) why at the end-of-the-day briefing with the guides. 

    Make sure you and the guide are available to assist guests returning to the bus at the end of each trip.  Have them take off their PFDs & spray skirts and place them in pile.  Ask how the trip was.  Ask if they left anything behind in the bus that you can retrieve for them.  While saying farewell, be sure to ask if they have any questions about Sitka, or if you can assist pointing them in the right direction to their next activity.

    After guests have left, begin hanging the PFDs & spray skirts up to dry.  If salty, they may have to be rinsed.  Have a bucket of clean water and sponge ready.

    Ensure that an appropriate number of the guides go back behind the Centennial Building to assist shore crew with cleaning the kayaks and reloading them onto the trailer(s).  Make sure all guides are taking time to send pictures of guests from the day’s trips. 

    Count any cash sales collected for the day, clip it together and put it in the blue bank bag with a computer.  Notify the food service supplier (TBD) of quantity of snacks and lunches needing to be prepared/delivered for the next day’s business.

    Fill out the Daily Manifest sheet for the following day.  Make sure all the guides know what time(s) to report to work for the next day’s trips.  Note which ships are going to be in port, and check the weather forecast and tides.

    Apply Now

How to Apply

Please fill out an application via the link below and tell us as much about you as possible! We really want to know when you are available and what sets YOU apart from our other applicants.


Contact Adventure Sitka