Come join the Wilson Hotel-Residence Inn Big Sky - only minutes away from the most epic skiing, fishing, hiking and mountain biking Montana has to offer

The Wilson Hotel - Residence Inn Big Sky

Currently recruiting for the season from August 1st, 2026 to August 30th, 2027.

Our Company provides competitive wages, continuous training, and career development opportunities for our associates.

Located in SW Montana only 10 minutes away from Big Sky Ski Resort and 50 minutes away from Yellowstone National Park. Minutes away from Gallatin River that offers Blue Ribbon Trout fishing and whitewater rafting.

Location
Montana
Season
Year Round
Staff size
60
Housing
Whether included in the compensation package or provided at a cost, housing is provided for staff.
Housing details
Shared Housing: 1 bedroom with shared bathroom and living spaces. WIFI, utilities and trash included in rent price. Local to the hotel. $250 deposit
Family housing available
No
Single occupancy housing available
No
Pet friendly
No
Meals
Some meals / discounts
Cell phone service
Yes, most carriers
Internet access
Good

About The Wilson Hotel - Residence Inn Big Sky

Visiting the quaint resort town of Big Sky, Montana, it is hard to miss The Wilson Hotel, a structure that now serves as the epicenter of the "Town Center" with its 129 guest rooms and commanding views of Lone Peak. The property has become a fundamental part of the local physical and social ecosystem. Known colloquially as “The Wilson,” the hotel is, in actuality, a Residence Inn by the globally renowned hotel chain, Marriott International.

The Employee Experience

Here at The Wilson, we pride ourselves on our commitment to our guests and one another as teammates. We believe in the adage "work hard, play hard," and although we are sure to always go the extra mile for our customers, we also never miss an opportunity to get out and explore all of the amazing things to do right in our backyard of Big Sky.

Ideal Candidate

Here at The Wilson Hotel, we are an upbeat, hard-working, and incredibly dynamic team. We pride ourselves in always going above and beyond to create unforgettable experiences for our guests, whether visiting Big Sky for the first time, or seasoned locals.

To one another, we are respectful, inclusive, honest, empathetic, and always enthusiastic to lend a helping hand. We see each new day as an opportunity to learn and grow. The challenges and demands of each department are shared by the others. We are serious in our commitment to our teammates and to our hotel's success.

Nevertheless, we believe in the adage "work hard, play hard," and realize the importance of cherishing the amazing locale we are so fortunate to call home. We actively involve ourselves within the broader community and seek to give back to a town that provides so much for us.

If these values resonate with you, and you can see yourself meshing well amongst our staff, we encourage you to apply. We would be thrilled to welcome you as a new member of The Wilson Hotel team!

Room and Board

The Wilson Hotel is excited to be able to offer an Employee Housing Program to better serve the needs of our team members. Our Employee Housing Program is on a first-come, first-serve basis and subject to current availability.

Residence Layout

The residences in our Employee Housing Program primarily consist of newly-constructed 4 or 5-bedroom condos, with common living areas, 1 or 2 car garages, full kitchens equipped with stainless steel appliances, and on-site laundry machines. Most units are within walking distance to the hotel.

Pricing Structure

  • Single-Occupancy Bedroom (shared bathroom): $438/bi-weekly per associate

  • Single-Occupancy Bedroom (master suite with private bathroom): $553/bi-weekly per associate

  • Utilities: Included with rent as well as WIFI.

  • Security Deposit: $250 (refundable upon move-out per Housing Policy Agreement stipulations)

All Employee Housing Program expenses are accounted for through employee housing portal bi-weekly.

Employee Perks

The Wilson Hotel along with Hersha Hospitality is proud to offer competitive wages, continuous training, and career development opportunities for our associates. Our associate benefits package includes:

Group, Dental & Vision Insurance

401(k) Retirement Savings Plan (FT and PT Associates)

Paid Holidays (FT and PT associates)

Hotel Room Discounts (FT and PT associates)

  • Enjoy discounted stays at Marriott branded hotels

Other Perks

  • "Commitment to Excellence" Awards including Certificates of Recognition and gift cards

  • Employee discounts at Cowboy Coffee

  • Seasonal ski passes available (full reimbursement if say through full-season)


Getting Here and Getting Around

Part of the charm of Montana lies in its remoteness and untouched natural beauty. Of course, those conditions can also present challenges in getting around easily. With the lack of public transportation available within the area (compared to larger, more metropolitan settings), a reliable and four-wheel-drive vehicle is certainly recommended.

However, there are options for those without a personal means of transportation. The Skyline bus route makes frequent trips to and from the larger city of Bozeman and makes several stops within the town of Big Sky itself. There are also numerous private shuttle companies which offer transportation to and from the airport, and even a local taxi company, which offers rides throughout the area.

For initial transportation to the hotel, simply convey any questions or concerns you might have to our management team, and we would be happy to present all available options.

For Fun

The Wilson Hotel is fortunate to be situated in one of the most amazing launchpads for adventure and outdoor recreation. In the town of Big Sky, Montana, there is no shortage of activities to experience -- whether for the first time or the thousandth. Locals and visitors alike are drawn to the area's wealth of both seasonal and year-round outdoor pursuits: hiking, backpacking, mountain biking, camping, rock climbing, rafting, kayaking, zip-lining, hunting, golfing, fly-fishing, skiing, snowboarding, snowshoeing, fat biking, sledding, cross-country skiing -- you name it, and chances are this little mountain town has it.

Not to mention the many cultural and community events that happen throughout the year, such as Music in the Meadow, Farmer's Market, annual Artisan Fair, the newly-minted Peak to Sky and Wildlands music festivals, and of course the PBR Rodeo. 

With so many avenues for adventure and recreation at your doorstep, it is no wonder why so many Wilson Hotel team members are happy to call Big Sky home. 

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Current Job Openings

    The Wilson Hotel

    The Wilson Hotel

    Barista

    $18.00 / hour + tips

    Opportunity:  Barista

    Provide quality barista services in accordance with established guest service and sustainability standards.


     

    Your Growth Path

    Head Barista– Host or Hostess – Guest Service Agent

    Your Focus

    • Take coffee, beverage and food orders, input orders into POS system, collect payment and prepare orders.

    • Bus coffee cart areas and tables.

    • Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas.

    • Ensure that appliances are turned on/off at the appropriate times.

    • Stock and maintain work areas.

    • Take orders, input orders into POS system, collect payment and prepare orders.

    • Clean dishes, utensils, work areas, tables and equipment throughout the day.

    • Obtain change required for expected business level.  Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts and secure bank.

    • Abide by all State, Federal and Corporate requirements pertaining to food & alcoholic beverages.

    • Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

    • Follow sustainability guidelines and practices related to HHM’s EarthView program.

    • Practice safe work habits; wear protective safety equipment and follow MSDS and OSHA standards.

    • Perform other duties as requested by management.

    Your Background and Skills

    • High School diploma or equivalent.

    • Customer service experience preferred.

    • Barista experience a plus.


     

    HHM Hotels Benefits and Perks

    • Competitive wages for full time and part time opportunities

    • Medical, Dental and Vision Health Insurance

    • Paid Time Off

    • 401k Company Match

    • Daily Pay

    • Free Basic Life Insurance

    • 24/7 access to TELUS Health, a confidential work-life resource.

    • Travel Discounts

    • Employee Assistance and Wellness Program

    • Educational/Professional Development

    • Referral Bonus Program

    Work Environment and Context

    • Work schedule varies and may include working on holidays and weekends.

    • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.


     

    What We Believe

    People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

    Apply Now
    The Wilson Hotel

    Breakfast Attendant

    $18.00 / hour

    Job Description:  Responsible for creating an Impressive Breakfast experience for all hotel guests.  Assist guests efficiently and courteously in all hospitality related functions, while ensuring that all breakfast and/or hospitality food service is being maintained and served according to brand standards.  

    QUALIFICATION STANDARDS

    Education & Experience:

    • High School diploma or equivalent and/or experience in a hotel or a related field preferred
    • Prior hospitality/serving experience preferred.

    Physical Requirements:

    • Long hours sometimes required.
    • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
    • Ability to stand during entire shift.

    Desired Competencies, Work Skills, and Knowledge required: 

    • Ability to multi-task.
    • Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
    • Knowledge of the appropriate table settings and service ware.
    • Possess strong communication skills.

    ESSENTIAL FUNCTIONS

    • Maintain a professional appearance, both in person and of buffet set-up at all times
    • Responsible for set up, stocking and tear down of buffet
    • Oversee/Assist with inventory and prep-room cleanliness and upkeep
    • Ability to verbally communicate effectively with all guests and co-workers
    • Ability to perform all breakfast duties as outlined in the training outline and property specific check lists
    • Prolonged periods of standing and/or walking
    • Some exposure to cleaning chemicals
    • Assist in maintaining cleanliness of public areas
    • Compliance with all brand Standard Operating Procedures as well as OSHA requirements
    • Maintain temperature logs and sanitation requirements as outlined in Brand Specific Food Safety Requirements
    • Certified in food handling within 60 days of assignment by approved brand trainer
    • Comply with standards as outlined in brand food sanitation checklists
    • Assist guests with requested services (e.g. mail, faxes etc)
    • Report malfunction of equipment to Maintenance immediately
    • Assist team with training, supplies, and support in order to consistently provide brand standards
    • Practice safety standards at all times

    GUEST RELATIONS

    • Be readily available/ approachable for all guests.
    • Take proactive approaches when dealing with guest concerns.  Follow property specific second effort and recovery plan. 
    • Uses Service recovery model to resolve guest issues
    • Professionalism and courtesy are to be extended at all times to guests, associates, and vendors

    OTHER REQUIREMENTS

    In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:  

    • The hotel operates 7 days a week, 24 hours a day.  Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
    • Carry out all reasonable requests by leadership team.
    • Comply with department uniform and appearance standards.
    Apply Now
    The Wilson Hotel

    Guest Service Agent

    up to $20.75 / hour + tips

    Opportunity:  Guest Service Agent

    Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 


    Your Growth Path

    Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager


    Your Focus

    • Immediately greet guests and offer to assist with their needs.

    • Register and assign guests to hotel rooms.

    • Establish methods of payment and verify credit.

    • Make and confirm reservations.

    • Compute bills, collect payments, and make change for guests.

    • Transmit and receive messages, using telephones or the PMS system.

    • Respond to guest requests in a timely manner.

    • Receive and resolve guest complaints, elevating to supervisor if necessary. 

    • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.

    • Perform bookkeeping activities, such as balancing accounts and conducting audits.

    • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 

    • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

    • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.

    • Ensure overall guest satisfaction.

    • Perform other duties as requested by management.


     

    Your Background and Skill

    • High School diploma or equivalent preferred.

    • Previous customer service experience or equivalent training required.

    • Knowledge of PMS systems preferred.


     

    HHM Hotels Benefits and Perks

    • Competitive wages for full time and part time opportunities

    • Medical, Dental and Vision Health Insurance

    • Paid Time Off

    • 401k Company Match

    • Daily Pay

    • Free Basic Life Insurance

    • 24/7 access to TELUS Health, a confidential work-life resource.

    • Travel Discounts

    • Commuter Transit and Commuter Parking Benefits

    • Employee Assistance and Wellness Program

    • Educational/Professional Development

    • Referral Bonus Program


     

    Work Environment and Context

    • Work schedule varies and may include working on holidays, weekends and alternate shifts.

    • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.


     

    What We Believe

    People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

    Apply Now
    The Wilson Hotel

    Housekeeping Inspector

    $20.00 - $21.00 / hour

    Opportunity: Housekeeping Inspector

    Inspect hotel rooms to ensure supplies and amenities are fully stocked, and room is up to HHM and brand standards for cleanliness and maintenance.

    Potential Career Path    

    Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper

    Essential Job Functions

    • Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

    • Inventory stock to ensure adequate supplies.

    • Issue supplies and equipment to associates.

    • Inspect work performed to ensure that it meets specifications and established standards.

    • Perform or assist with cleaning duties as necessary.

    • Confer with staff to resolve performance and personnel problems, and to discuss company policies.

    • Oversee training of Room Attendants with partnering with third party vendor, if applicable.

    • Screen job applicants, and hire new employees.

    • Supervise Laundry employees, if applicable.

    • Schedule employee work hours.

    • Follow sustainability guidelines and practices related to HHM’s EarthView program.

    • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

    • Perform other duties as requested by management.

    • Practice safe work habits to ensure safety.

    • Cross-train in the breakfast area to answer any guest related questions and assist with cleaning duties as necessary.

    • Ensure overall guest satisfaction.

    Position Requirements

    • High School diploma preferred.

    • Previous housekeeping experience.

    • Previous supervisory responsibility preferred.

    • Hotel Experience preferred.

    Work Environment and Context

    • Work schedule varies and may include working on holidays, and weekends.

    • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching, kneeling, bending. 

    What We Believe

    People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

    Apply Now
    The Wilson Hotel

    Housekeeping Runner

    $18.50 / hour

    Opportunity:  Housekeeping Runner

    Perform laundry cleaning activities in accordance with established brand/hotel guest service and sustainability standards ensuring a high level of guest satisfaction. Fulfill and deliver all guests’ requests with the proper presentation. Assists Housekeeping by removing the trash and soiled linen from the floors. Clean and maintain public hotel areas according to established brand/ hotel guest service and sustainability standards.

    Potential Career Path    

    Housekeeping Room Attendant - Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper

    Essential Job Functions

    • Report to Housekeeping Office and PBX team at start of shift.
    • Sort, count, and pre-treat soiled linen in preparation for laundering.
    • Load and unload washers and dryers.
    • Employ proper use and maintenance of equipment and supplies.
    • Fold, store and distribute towels and linens.
    • Practice safe work habits and wear protective safety equipment. 
    • Fulfill and deliver guest requests with the proper presentation.
    • Inventory. resupply guest room supplies, maintain cleanliness of all linen closets, housekeeping storage closets and empty trash daily
    • Offer assistance to guest when requested or needed.
    • Report any maintenance deficiencies to housekeeping.
    • Pick up and deliver guest request items in a timely manner and calling them in as complete once they have been delivered.
    • Report to work as scheduled, in proper uniform, and following company appearance standards.
    • Consistently maintain a positive, friendly, helpful attitude that ensures a positive guest experience.
    • Pick up bed and other linen from hotel floors and transport to the laundry collection site.
    • Work as a house or room attendant when staffing shortages occur or during peak periods.
    • Respond appropriately to any hotel emergency or safety situation.
    • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
    • Follow sustainability guidelines and practices related to HHM’s EarthView program.
    • Other duties as assigned by management.

     

    Position Requirements

    • Must be able to communicate in written and verbal form in English.
    • Excellent organizational skills

    Work Environment and Context

    • Frequently standing up and moving around the resort for extended period of time during the shift
    • Carrying or lifting 50lbs. 
    • Must be able to lift 50 lbs.
    Apply Now
    The Wilson Hotel

    Night Auditor

    up to $21.00 / hour

    Assist guests efficiently and courteously in all Front Office related functions, while projecting high standards of service and professional hospitality at all times.  Balance and post charges and settlements. Reset systems for next day operations.

    QUALIFICATION STANDARDS

    Education & Experience:

    • High School diploma or equivalent and/or experience in a hotel or a related field preferred

    • 1+ years prior guest service experience required, preferably in a hospitality setting. 

    • Prior night audit or accounting experience preferred. 

    • Excellent computer knowledge and communication skills needed. 

    • Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.

    Physical Requirements:

    • Ability to stand and move throughout front office and continuously performs essential job functions.

    • Exerting up to 25 pounds of force occasionally, and/or up to 15 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

    • Occasional twisting, bending, stooping, reaching, standing, walking.

    Desired Competencies, Work Skills, and Knowledge required: 

    • Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.

    • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.

    • Ability to access and accurately input information using a moderately complex computer system.

    • Hearing and visual ability to observe and detect signs of emergency situations.

    ESSENTIAL FUNCTIONS

    FRONT DESK SKILLS

    • Audit, balance, post and report on front desk, rooms, and all food and beverage outlets’ cash and credit operations and reset all registers to ensure accurate, timely function and optimal operations management.

    • Organize the shift and reviews and complete the following: remaining reservations that are to arrive, verifies that all updated contingency reports have been run, resolves discrepancies with departments out of balance, verifies GTD no-shows and completes walk report, and ensures credit cards are in balance with calculator tape attached.

    • Close the financial day for the hotel.

    • Work on assigned additional projects, stocking supplies and assisting other over-night staff as needed

    • Assist guests by:

      • Properly assign room locations, rate room selling strategies, and guaranteed or requested room types.

      • Have daily knowledge of groups or functions in-house and local current events.

      • Understand qualified discounts, their availability and application of vouchers.

      • Accurately handle future and same day reservations or take walk-in guests.

      • Check-in and check-out guests in a knowledgeable, efficient, and professional manner.

      • Assist guests with safe deposit box use at Front Desk.

      • Post, correct, or adjust charges to guest account as necessary.

      • Be knowledgeable of hotel credit, cash in advance, and check cashing procedures.

      • Maintain accuracy in cash handling procedures.

    • Monitors room availability, follows restrictions, and all booking policies and procedures.

    • Perform all shift checklist responsibilities.

    • Familiar with frequently used Standard Operations Procedures.

    • Basic knowledge of how to operate all Front Office equipment.  Ability to solve basic equipment problems and/ or who to contact for resolution.

    • Support team members to ensure the team’s entire workload is completed daily.

    • Actively identify barriers and attempt to resolve within the team.

    • Nurture team and teamwork concept.

    • Trained on all hotel emergency procedures, equipment, and utility shutoffs.

    ROOMS CONTROL

    • Assist the hotel operation by completing the following responsibilities: 

      • Blocking rooms for same day based on: VIP’s, specific location or views guaranteed to groups.

      • Communicate with Manager regarding status of groups.

      • Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms.

      • Run hourly house counts and confirm selling strategy with Manager/ Supervisor.

    • Willingness and ability to train new associates.

    • Communicate pertinent shift information to Manager/ Supervisor and team members both verbally and in writing via logbook.  Update as necessary. 

    • Pass-on pertinent information to next shift.  Group information, current selling strategy, follow-up required for guests or shift responsibilities.

    PBX 

    • Familiar with property, departments, hours of operation, and services of the hotel.

    • Answer phones within 3 rings using proper greeting and etiquette.

      • Understand and carry out specific duties for: fire alarms, bomb threats, and medical emergencies.

      • Ability to make long distance, international, or special billing telephone calls.

      • Receive and deliver clear and professional messages in PMS and offer assistance with voice mail.

      • Answer basic Front Office related questions.

      • Properly send, receive, and log faxes in a timely manner.

      • Properly accept, log, and maintain mail in an organized manner.

      • Report, log, and follow-up on telephone equipment malfunctions.

      • Confirm, record, and deliver wake-up calls (using manual sheet and/ or switchboard).

      • Use and explain the use of TDD equipment for hearing impaired.

    • Assist team in completing daily responsibilities.

    GUEST RELATIONS

    • Performs the manager-on-duty role during 3rd shift.

    • Be readily available/ approachable for all guests.

    • Take proactive approaches when dealing with guest concerns.  Follow property specific second effort and recovery plan. 

    • Extend professionalism and courtesy to guests at all times.

    OTHER REQUIREMENTS

    In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:  

    • The hotel operates 7 days a week, 24 hours a day.  Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.

    • Carry out all reasonable requests by leadership team.

    • Comply with department uniform and appearance standards.


    Apply Now
    The Wilson Hotel

    Room Attendant

    $18.50 - $19.00 / hour + tips

    Opportunity:  Room Attendant

    Clean and maintain guest rooms to ensure rooms meet established standards. 


     

    Your Growth Path

    Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper


     

    Your Focus

    • Greet guests upon interaction with a warm and friendly greeting. 

    • Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming.

    • Change bed linens and replace towels and other amenities.

    • Clean and polish furniture and fixtures; dust furniture, walls or equipment.

    • Notify managers concerning the need for repairs in guest rooms.

    • Process guest items left in rooms according to lost and found policy.

    • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

    • Perform house person and lobby attendant duties when short staffed or during peak periods.

    • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 

    • Ensure overall guest satisfaction.

    • Perform other duties as requested by management.


     

    Your Background and Skills

    • High School diploma preferred.

    • Previous housekeeping experience required or equivalent training.

    • Understand and communicate in English.


     

    HHM Hotels Benefits and Perks

    • Competitive wages for full time and part time opportunities

    • Medical, Dental and Vision Health Insurance

    • Paid Time Off

    • 401k Company Match

    • Daily Pay

    • Free Basic Life Insurance

    • Travel Discounts

    • Commuter Transit and Commuter Parking Benefits

    • Employee Assistance and Wellness Program

    • Educational/Professional Development

    • Referral Bonus Program


     

    Work Environment and Context

    • Work schedule varies and may include working on holidays, and weekends.

    • Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.

    GUEST RELATIONS

    • Be readily available and approachable for all guests.

    • Take proactive approaches when dealing with guest concerns.  Follow property specific second effort and recovery plan. 

    • Extend professionalism and courtesy to guests at all times.

    • Greet guests in public areas of hotel. 

    OTHER REQUIREMENTS

    In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:  

    • The hotel operates 7 days a week, 24 hours a day.  Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.

    • Carry out all reasonable requests by leadership team.

    • Comply with department uniform and appearance standards.


    Apply Now
    The Wilson Hotel

    Shuttle Driver

    $19.00 / hour + tips

    Seasonal: November 3rd- April 30th

    Driving guests to designated locations, assisting guests with luggage, maintaining vehicle cleanliness, and concierge duties. Van Drivers must have strong analytical and navigation skills with the ability to coordinate multiple pick-ups and drop-offs on a schedule under continuously changing circumstances. Drive the van according to scheduled van runs and/or as needed for guests, and accommodate guests during their stay in an attentive, courteous and efficient manner.

    Assisting Guest Service team with setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events, delivering service items to guest rooms upon requests from the front desk.

    QUALIFICATION STANDARDS

    Education & Experience:

    • High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
    • Must have a valid driver's license for the applicable state.
    • Minimum of one year driving experience
    • Must have an acceptable MVR (Motor Vehicle Driving Record)

    Physical Requirements:

    • Long hours sometimes required.
    • Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
    • Ability to stand during entire shift.

    Mental Requirements:

    • Must be able to convey information and ideas clearly.
    • Must be able to evaluate and select among alternative courses of action quickly and accurately.
    • Must maintain composure and objectivity under pressure.

    ESSENTIAL FUNCTIONS

    • Approach all encounters with guests and employees in a friendly, service-oriented manner.
    • Maintain regular attendance in compliance with Marriott/ Urgo standards, as required by scheduling which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
    • Comply at all times with Marriott/ Urgo standards and regulations to encourage safe and efficient hotel operations.
    • Greet guests’ in a pleasant manner.
    • Open and close shuttle doors for arriving and departing guests.
    • Maintain current listing of local and area attractions, special events, and activities.
    • Maintain list of local transportation guides, churches, sport arenas, etc.
    • Provide information, maps, and directions as required.
    • Maintain cleanliness of motor entrance, front door and lobby area.
    • Maintain cleanliness of van interior and exterior.
    • Drive van as per scheduled runs.
    • Clean/Buff floors daily according to hotel standards.
    • Handle all requests for luggage assistance at check in/our in a friendly, efficient and courteous manner.
    • Practice safe work habits to ensure safety to guests, fellow employees and self.
    • At the end of the shift, turn in all keys and assignment sheets
    • Complete daily assignment check list and submit to supervisor at the end of the day
    • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other employees.
    • Put all equipment away properly after usage according to Marriott/Urgo standards.
    • Have knowledge of and assist in all emergency procedures

    GUEST RELATIONS

    • Be readily available/ approachable for all guests.
    • Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.
    • Extend professionalism and courtesy to guests at all times.
    • Personal and business conversations among associates should be stopped in order to assist guests.
    • Remain highly visible and be readily available for guests at all times.
    • Demonstrate self-confidence, energy and enthusiasm when interacting with guests.
    • Demonstrate discretion when dealing with confidential guest matters.

    OTHER REQUIREMENTS

    In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:

    • The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
    • Carry out all reasonable requests by leadership team.
    • Answer console to assist guest services agents.
    • Show guest rooms and suites as needed and emphasize company amenities.
    • Maintain hotel equipment in proper working order.
    • Attend meetings as required by management.
    Apply Now

How to Apply

To apply, please submit your application directly through our CoolWorks portal (via the apply button below) being sure to upload a current resume and cover letter (if applicable).

For questions and concerns, feel free to contact us at (406)-995-9000 EXT. 7008. We look forward to hearing from you! 

Apply Now

Contact Info

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