Current Job Openings

Food and Beverage
Barista
Shenandoah Hospitality
$13.00 / hour + tips
–
Part time
Summary of Position: Responsible for preparing coffee shop orders in accordance with established recipes and Company standards.
Position Duties:
• Greeting customers in a friendly manner and taking drink orders

• Preparing and serving beverages such as coffee, espresso-based drinks, tea and other specialty drinks

• Follow drink recipes and standards

• Answering customers’ questions about menu choices

• Promoting and recommending menu options to customers

• Taking payment from customers

• Tracking and ordering inventory for cafe and beverage supplies, such as coffee beans, milk, napkins and cups

• Maintaining espresso machines, grinders, coffee machines and other equipment by cleaning

• Keeping the work environment and cafe seating area clean, sanitary and organized

• Operate point of sale system

• Restock merchandise and supplies
Position Requirements:
• Excellent customer service and people skills

• Must be able to work a variety of day, night, weekend, holiday shifts

• Must have excellent communication skills and be able to count change and reconcile paperwork

• Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people
Education and Experience:
• Experience: Minimum (1) year in a restaurant establishment


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Food and Beverage
Bartender
Shenandoah Hospitality
$11.30 / hour + tips
–
Part time
Summary of Position: Responsible for preparing and serving restaurant beverages, both alcoholic and non-alcoholic, in a timely and efficient manner and in compliance with all laws and regulations as well as per Company guidelines.
Responsibilities:
• Accurately and efficiently prepare drink orders for bar and restaurant per Company procedures

• Possess thorough knowledge of food and drink menu promotions and specials

• Ability to accurately and honestly handle cash and credit card transactions, tips and sales reports

• Obtain ServSafe or equivalent Certification in accordance with Company policy

• Ensure alcoholic/non-alcoholic beverages are served in accordance with Federal, State, Local regulations and Company procedures

• Provide timely, courteous and professional service to all guests

• Stock and re-stock bar items, inform F&B Manager when items are running low

• Other duties per Duties Checklist and as requested
Position Requirements:
• Excellent organizational skills, able to work independently as well as part of a team

• Must be able to work a variety of day, night, weekend, holiday shifts

• Must have an eye for detail and be committed to keeping the bar clean and organized

• Excellent communication skills; ability to count change and reconcile paperwork

• Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people

• Must be able to lift up to 25 lbs. frequently and up to 50 lbs. occasionally and understand that position involves frequent bending, twisting, squatting and turning
Education and Experience:
Education: High School Diploma or equivalent
Experience: Minimum (1) year in a restaurant establishment Resort/National Park Concession preferred
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Operations
Big Meadows Wayside Manager
Shenandoah Hospitality
$2,376.92 / 2-weeks
Summary of Position: Oversee the assigned area’s daily business activities, by effectively managing resources, developing and implementing operational plans with site leaders and ensure that the Company’s processes and procedures are implemented and carried out per expectations. Regularly evaluates organizational efficiency and makes necessary changes to maximize staff productivity. Additionally, this position will have direct oversight of Starved Rock Hospitality Company LLC.
Responsibilities:
• Effectively lead and supervise high-level managers at all Illinois sites with lodging to ensure maximum productivity to meet/exceed Company goals and expectations

• Monitor and track Company’s revenue performance and conduct budget reviews to maximize profits

• Oversee client relationships to ensure successful business outcomes

• Manage and lead resource allocation efforts that ensures coverage for all assigned sites and their respective departments

•  Align and work closely with Human Resources to achieve optimal staffing targets

• Establish regular communication rhythms with each site leader and provide feedback that addresses business performance

• Liaise with site leaders to develop financial plans and ensure company-wide compliance

• Assist and lead special projects as requested

• Ensure site leaders are working effectively with their respective teams to develop and support staff members
Requirements:
• Possess excellent leadership and organizational abilities

• Superior knowledge of hospitality industry regulations and operational guidelines

• Excellent negotiation skills

• Excellent interpersonal, written and oral communication skills

• Demonstrated success innovating solutions to increase productivity and profitability

• Proficient in Microsoft Office applications
Education and Experience:
Education: 
• Bachelor’s degree in business administration, finance, management or related field
Experience: 
• Five (5) years’ experience in an operations leadership role

• Five (5) years’ experience in a management role
  


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Campground
Camp Host
Shenandoah Hospitality
$17.00 / hour
Summary of Position:  Ensure the Campgrounds are effectively maintained to protect the natural environment and ensure a clean and safe environment for all visitors

Responsibilities                                                                                                                                  
• In an honest and ethical manner, collect camping and vehicle fees for visitors as well as money from fee tubes (if applicable)

• Clean bathrooms, camp sites, fire rings and any other assigned areas in a manner consistent with company expectations

• Consistently dispose of trash and maintain receptacles

• Report any needs related to minor building or equipment repair to supervisor

• Replace light bulbs and supplies in buildings including in bathrooms

• Maintain environment in a neat manner by cutting grass, trimming shrubs and trees and watering plants. Perform other campground duties related to maintaining a neat and clean appearance

• Immediately report any maintenance concerns or unsafe conditions or needed repairs to the maintenance supervisor

• Other duties as requested
Requirements                                                                                                                                    
• Possess upbeat and professional verbal and written communication skills

• Must be a positive team player with a can-do attitude

• Must be organized and able to adhere to schedules

• Must represent the Company and Park/Forest in a professional manner by wearing a company uniform, name badge, etc.

• Must be able to lift up to 25-30 pounds occasionally

• Understand and perform basic math

• Must be able to bend, twist, squat and stand on feet for up to 8-10 hours per day

Education and Experience                                                                                                                 
Education: High school diploma or equivalent
Experience: Minimum one-two (1-2) years customer service experience
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Campground
Campground Supervisor
Shenandoah Hospitality
$19.00 / hour
Summary:  The Campground Supervisor is assigned to a selected recreation area (or cluster of smaller areas) within a larger recreation complex. This may include a large campground or day use area, or a cluster of campgrounds and use areas. The Campground Supervisor is responsible for the personnel (including training, and scheduling), regular operations, financial accountability, facility maintenance, equipment use and care, tool use, care, and storage, within the assigned campground. 
RESPONSIBILITIES:  
• Oversees the general operations within a permitted area; corrects any operational deficiencies in order to comply with Permit, Operating Plan and Company operating standards. 
• Supervises and trains hosts and maintenance personnel according to established procedures and develops effective working relationships with same. 
• Assists in conducting training workshops, including new hire orientation at the beginning of each season and ongoing safety tailgate meetings. 
• Maintains a good working relationship with fellow employees, governmental agency representatives, and the visiting public. 
• Handles visitor complaints and rules violations in a courteous and professional manner and seeks to resolve such situations quickly and effectively. 
• Troubleshoots and responds to situations as they occur within permitted areas. 
• Makes suggestions and recommendations to improve or streamline operations. 
• Performs manual labor tasks and may perform or supervise certain construction and maintenance tasks; assists maintenance personnel in the performance of routine duties. 
• Assists/participates in all phases of fee collection, facility and grounds maintenance tasks, and water and utility system testing as needed. 
• Secures, processes and maintains all records pertaining to deposits and revenues, and submits reports as directed. 
• Reports problems and any unsafe or hazardous conditions as they are discovered, and enforces rules according to Company customer service standards. 

 
REQUIREMENTS: 
• Strong customer service skills; enjoys working in an environment of extensive public contact. 
• Strong verbal and written communication skills. 
• Flexible, adaptable and resilient. 
• Prior personnel management experience a plus; open to feedback and possess a desire for continuous learning. 
• Possesses common sense and good judgement; able to make decisions within the boundaries of this position. 
• Basic manual labor abilities, including an ability and willingness to clean and sanitize facilities with a variety of cleaning agents and chemicals. 
• Ability and willingness to move about the facility for extended periods of time and occasionally lift 20+lbs. 
• Excellent verbal and written communications skills. 
• Solid administrative abilities and computer skills, including recordkeeping and money handling. 
• Must be able to work with minimal supervision and be able to learn quickly and follow instructions accurately. 
• Willing to work a flexible work schedule, including regular evenings, weekends and holidays. 


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Food and Beverage
Cashier
Shenandoah Hospitality
$16.00 / hour
Summary of Position: Responsible for assisting guests in a friendly and efficient manner in Company’s continuing effort to deliver outstanding guest service.
Responsibilities:
• Cashiering; maintain (Point-of-Sales) POS operations including opening and closing procedures

• Efficient and honest handling of all cash and credit cards adhering to Company procedures

• Daily cleaning of restaurant, store rooms, and equipment, kitchen and public areas

• Stock Grab n Go coolers and maintain beverage/ice cream station (if applicable)

• Sandwich Preparation when needed

• Actively participate in creating a positive work environment, promoting team work

• Adherence to Duties Checklist and other duties as assigned
Position Requirements:
• Excellent customer service and people skills

• Must be able to work a variety of day, night, weekend, holiday shifts

• Be able to work independently with little or no supervision

• Strong communication and interpersonal skills – must be able to read, write and speak English

• Must be able to meet and/or exceed customer expectations

• Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people and will involve frequent bending, twisting, squatting and lifting up to 25 lbs. frequently and 50 lbs. occasionally

• State Specific Food Handlers Certificate (if applicable)
Education and Experience:
Education: High School Diploma or equivalent required
Experience: Six months food and beverage experience preferred
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Food and Beverage
Cook
Shenandoah Hospitality
$19.00 / hour
Summary of Position: Responsible for preparing food items in accordance with Corporate recipes and established standards in the Company’s efforts to deliver extraordinary hospitality.
Responsibilities:
• Assist the Kitchen Manager and Lead Cook in ensuring that the menu, which cannot be changed without Corporate F&B approval, and guest service expectations, as set forth by the Employee Handbook are being met or exceeded.

• Become a strong member of an efficient and highly motivated culinary team focused on surpassing expectations by presenting a positive, can-do attitude very day.

• Adhere to defined Company recipes and Safe Food Handling procedures in order to deliver an exceptional guest experience.

• Complete all required food and safety logs in a timely and efficient manner per Company procedures and Federal, State, and Local regulations

• Obtain ServSafe or State Food Handler Certification in accordance with F&B company policy

• Comply with time and attendance policies and be able to work a variety of day, night, weekend and holiday shifts as requested

• Adherence to Duties Checklist and other duties as assigned
Position Requirements:
• Knowledge of food preparation and storage, sanitation requirements and commercial kitchen equipment

• Strong communication and interpersonal skills with the ability to interact with many types of personalities in a positive and productive way

• Majority of shift will be spent on feet in a fast-paced environment and in close proximity to other people

• Ability to lift 25 lbs. frequently and up to 50 lbs. occasionally. Frequent bending, twisting, lifting and squatting will be required
Knowledge and Experience:
Education: High School Diploma or equivalent
Experience: Culinary training/experience (1 year minimum)
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Food and Beverage
Dishwasher
Shenandoah Hospitality
$16.00 / hour
Summary of Position: Provide a clean and safe kitchen area, according to Company procedures, keeping the dish-room and equipment clean and organized at all times.
Responsibilities:
• Adhere to the Company’s dishwashing procedures to ensure that all expectations regarding the cleaning, sanitizing and storing of dishware and utensils are met

• Work closely as a team with back of house kitchen staff to ensure that all kitchenware is cleaned in a timely, safe and efficient manner

• Organize items as they are cleaned, restock areas where items are stored

• Maintain cleanliness of work station, kitchen and food storage areas

• Complete daily and weekly cleaning assignments with a variety of guest questions and requests

• Follow all procedures outlined in department and health and safety manuals in accordance with company policies and follow proper use and storage of chemicals used to clean kitchen items

• Work as a busser, assuming all duties of that position, when not otherwise scheduled in the kitchen

• Other duties per Duties Checklist and as requested
Position Requirements:
• Obtain ServSafe or equivalent certification as required by Company policy

• Ability to take direction and change tasks quickly

• Must be able to work a variety of day, night, weekend, holiday shifts

• Strong communication and interpersonal skills; ability to interact with many personality types

• Must be able to lift up to 50lbs. and carry up to 25lbs.

• Majority of shift spent on feet in a fast-paced environment, in close proximity to other people
Education and Experience:
Education: High School Diploma or equivalent required. 18 years or older
Experience: None required
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Warehouse
Driver
Shenandoah Hospitality
$16.00 - $17.75 / hour
Summary of Position: Responsible for safely transporting guests, employees, and/or goods between the Company’s properties and designated stop areas in accordance with the Company Driver Agreement Policy.
Responsibilities:
• Transport guests and/or employees between the Company’s properties and designated stop areas in a safe and efficient manner 

• Provides highest level of customer service and give assistance if necessary 

• Be knowledgeable and helpful to passengers and guests as to schedules and services 

• Strictly follow Company’s lost and found program

• Ensure vehicle is clean, fueled, and in safe working condition, noting any issues to Manager; performs pre & post shift vehicle inspections using Company inspection Forms and Vehicle Logs 

• Adherence to associated Duties Checklist and other related duties as assigned 
Position Requirements:
• Superior customer services skills, strong communication skills and a team player

• Work a variety of day, night, weekend, and holiday shifts

• Safety oriented paying attention to all traffic rules and Company Driver Agreement Policy

• Provide a clean driving record on an MVR background check
Knowledge and Experience Education: 
High School Diploma or equivalent required Valid CDL license, Class B with passenger endorsement and Medical Card Experience: Six (6) months in a hotel/resort setting preferred Resort/ National Park Concession experience preferred
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Maintenance
Facilities Lead/Historical Preservation Lead
Shenandoah Hospitality
$23.00 / hour
Summary of Position: The Facilities Lead / Historical Preservation Lead is responsible for overseeing facility maintenance, repairs, and preservation efforts to ensure buildings, structures, and grounds remain safe, functional, and historically preserved. This position helps maintain the overall condition of park facilities while protecting the historical integrity, architectural features, and cultural resources of the park.
The ideal candidate has experience in facilities maintenance, building repairs, and historical preservation, with strong leadership and problem-solving skills. This position requires attention to detail, a commitment to preserving historical resources, and the ability to coordinate maintenance projects while ensuring compliance with safety standards and preservation guidelines.

Responsibilities:         
• Lead and coordinate daily facilities maintenance, repairs, and preservation projects throughout the park.

• Inspect buildings, historic structures, and grounds to identify maintenance needs, safety hazards, and preservation concerns.

• Oversee routine and preventive maintenance to keep facilities safe and operational.

• Assist with the repair, restoration, and preservation of historic buildings and architectural features.

• Ensure work on historic properties follows appropriate preservation standards and procedures.

• Assign tasks, coordinate schedules, and provide guidance to Maintenance team members.

• Perform and oversee general repairs, including carpentry, painting, plumbing, and other building maintenance tasks as qualified.

• Coordinate with management and contractors on facility improvements and preservation projects.

• Maintain records of inspections, repairs, maintenance activities, and project materials.

• Ensure tools, equipment, and work areas are maintained in a safe and organized condition.

• Follow applicable safety regulations, building codes, and historical preservation guidelines.

• Work cooperatively with other members of the Maintenance team.

• Other duties as assigned.

                                                                                                                                   
Position Requirements:                                                                                                                    
• Knowledge of facilities maintenance, building repairs, and preventive maintenance practices.

• Understanding of historical preservation principles and proper repair methods for historic structures.

• Ability to lead a team, prioritize tasks, and coordinate maintenance projects.

• Ability to safely use hand tools, power tools, and maintenance equipment.

• Strong communication, organizational, and problem-solving skills.

• Ability to perform physical tasks and work indoors and outdoors in varying weather conditions.

• Ability to work independently and as part of a team.

• Valid driver's license required.

Knowledge and Experience:                                                                                                 

Education:
• High school diploma or equivalent required.

• Technical training in maintenance, construction, or historical preservation preferred.

Experience:         
• Experience in facilities maintenance, construction, or building repair preferred.

• Previous leadership or supervisory experience preferred.

• Experience with historic building restoration or preservation preferred.

• Resort, hospitality, or National Park experience preferred.


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Food and Beverage
Food and Beverage Manager- Skyland
Shenandoah Hospitality
$2,307.69 / 2-weeks
Summary of Position: Responsible and accountable for the success of all Restaurant and Kitchen operations according to Company standards.  This includes revenue growth, managing budgets, COGS, labor controls, inventory controls, and bar controls.   Also responsible for coaching and mentoring all direct reports to ensure effective development opportunities.       
Responsibilities:
• Ensures that the menu, which cannot be changed without Corporate F&B approval, and guest service expectations, as outlined in the Employee Handbook, are being executed at levels that meet or exceed Company standards.       

• Responsible for direct coaching and mentoring of the Restaurant Manager and Kitchen Manager in the leadership and development of their respective employees.

• Responsible for direct coaching and mentoring of the Restaurant Manager and Kitchen Manager, on a daily basis, in their respective technical responsibilities.

• Ensures Front of House and Back of House departments are working as a cohesive team to provide the highest level of quality and service as per Company standards.

• Covers the Restaurant and Kitchen Manager’s days off by spending dedicated time and effort ensuring operations continue to meet expectations during Managers’ absence.

• Leads the recruiting, interviewing and hiring for the F&B department, working with the GM and Corporate HR and F&B Directors.  Ensures all positions being filled are within the staffing guidelines set forth by the Company.

• Creates all labor schedules for Front and Back of House, ensuring adherence to the staffing guidelines set forth by the Company.

• Works with the Kitchen Manager to ensure all kitchen staff is trained in proper cooking techniques, adherence to defined Company recipes and understands all health and safety guidelines in order to deliver an exceptional work and guest experience.

• Works with the Restaurant Manager to ensure all restaurant staff is trained on Micros, menus, and service standards as outlined by the Company, in order to deliver an exceptional guest experience.

• Responsible for achieving all financial goals, on a weekly basis, as established in the COGS spreadsheet.

• Directly responsible for compiling and reporting financial and performance metrics, including but not limited to revenue, COGS, payroll, invoices, food safety logs and checklists, etc.

• Micros responsibility to include updating all F&B items to ensure current pricing.

• Acts as Manager on Duty in the absence of the General Manager by responding to all guest complaints, handling of HR issues by working with local HR Administrator and Corporate Director of HR, and is the point of contact for all questions, concerns, and issues, etc. 

• Ensure strict compliance with operational & Corporate standards, Company policies, Federal/State/Local laws and ordinances

• Maintain professional image with proper uniforms and appearance standards.

• Adherence to Duties Checklist and other duties as requested
Position Requirements:
• Be self-motivated with the ability to perform with the highest professional and ethical standards

•  Respond well to a changing work environment and able to perform at the highest level with minimal supervision

• Possess strong leadership and managerial skills that include the ability to coach, develop and clearly communicate expectations

• Excellent analytical and problem resolution skills with the ability to proactively recommend solutions

• Must have financial background with the proven ability to identify opportunities for revenue and fiscal management

• Demonstrate effective written and verbal communication skills

• Excellent customer service and people skills

• Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people and will involve frequent bending, twisting, squatting, and lifting up to 25 lbs. frequently and 50 lbs. occasionally.
Knowledge and Experience:
Education:     
• Bachelor’s degree from accredited college or university in Hospitality, Culinary or related field
Experience:  
• Minimum 5 (five) years F&B Management experience POS experience

• ServeSafe certification required.


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Lodging
Front Desk Associate
Shenandoah Hospitality
$16.00 / hour
Summary of Position: Provide extraordinary hospitality to all guests and visitors relating to tours and company programs in addition to front desk duties involving efficient and timely reservations, check-ins / check-outs.  Be an effective information resource regarding Park attractions and items of interest. 
Responsibilities: 
• In a professional and accurate manner, provide relevant information for all guest tours and company-sponsored programs relating to the Park 
• Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience  
• Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies 
• Respond calmly and professionally to all guest complaints resolving issues as appropriate and escalate to management when necessary 
• Keep front and back-office areas organized and clean 
• Communicate with emergency responders, when necessary, in a calm and effective manner 
• Prepare daily deposit, drop receipts and follow all company cash handling procedures 
• Assist other team members by sharing knowledge of Park and surrounding area 
• Other duties per Duties Checklist and as assigned 
Position Requirements: 
• Provide excellent customer service to meet and exceed customer expectations 
• Present a positive image of the company in an upbeat, professional manner 
• Ability to work a variety of day, night, weekend and holiday shifts 
• Ability to work independently 
• Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles 
• Basic computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system 
Knowledge and Experience: 
Education: High school diploma or equivalent 
Experience: Minimum 1 (one) year front desk/room registration experience National Park/Resort experience 
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Lodging
Front Desk Supervisor
Shenandoah Hospitality
$19.00 / hour
Summary of Position: Assist the Lodging Manager to effectively manage the activities of the Front Desk (Guest Services), Room Revenue, Public Areas Departments and Employee Services to ensure an extraordinary experience for all guests and visitors to the Park. This includes effective coaching and mentoring of staff providing appropriate training that addresses professional conduct, service standards and adherence to company policies and procedures.
Responsibilities:
• Responsible for assisting the Lodging Manager with the recruiting, interviewing, hiring and training of all Guest Services staff including Front Desk and Public Areas staff to ensure safe and efficient operations per the Company’s guidelines

• Assist the Lodging Manager in providing effective supervision, professional development and recognition programs for all Lodging staff for the purposes of employee growth and bench building

• Design, plan and coordinate special projects/events to improve and enhance guest services, per the GM’s request, and assist with guest room improvements related to aesthetics as requested.

• Design, plan and coordinate special events and programs for employees on a consistent basis, at least monthly, that enhance team member relations to ensure a positive and productive work environment

• Coordinate and oversee processes to ensure new hires have clean employee housing units (if applicable) by facilitating effective communications with hiring managers. Personally inspect employee rooms prior to new hire arrivals to ensure health and safety standards are met

• Assist Lodging Manager to ensure staff communications between Housekeeping, Laundry and Registration are timely and effective for the release of rooms on a daily basis

• Possess appropriate knowledge of the Park and surrounding area, and train staff in same, to be an effective information resource for all guests

• Point of contact for Park Cultural Protection Programs

• Coordinate training programs for lodging team including on line training for front and back of house operations and compile reports for management on utilization of training tools

• Effectively communicate with other departments regarding employee & guest room availability, maintenance concerns and other requests related to employee & guest rooms management

• Other duties as identified per Duties Checklist.
Position Requirements:
• Possess positive and professional communication skills, both written and verbal

• Be a proactive and inclusive problem-solver

• Must be able to work a variety of day, night, weekend, holiday shifts

• Strong computer Skills- Microsoft Office (Word, Excel, Outlook) and Rooms Management related systems

• Majority of shift will be spent on feet (up to 8 hours per day) in a fast paced environment, in close proximity to other people

• Ability to lift up to 25 lbs frequently and up to 50 lbs occasionally with frequent bending, twisting and squatting required.
Education and Experience:
Education: 
• High School Diploma or equivalent required.

• Bachelor’s degree in Hospitality or Sales and Marketing related fields preferred
Experience: 
• 2 (two) years front desk/room registration/hospitality experience preferred

• 2 (two) years supervisory or management experience preferred

• National Park and/or Resort experience preferred


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Maintenance
Grounds Maintenance Associate
Shenandoah Hospitality
$16.50 / hour
Summary of Position: Grounds Maintenance Associate is responsible for maintaining, improving, and preserving the park's landscaped areas, public grounds, gardens, trailside vegetation, and recreational spaces. This position helps maintain a clean, safe, attractive, and environmentally sustainable park while protecting native plants, wildlife habitats, and the natural resources of the park.
 The ideal candidate enjoys working outdoors, has knowledge of landscaping and grounds maintenance, and is committed to conservation, public safety, and providing a positive experience for park visitors.
 Duties and Responsibilities:                                                                                   
• Maintain lawns, gardens, flower beds, landscaped areas, and designated green spaces throughout the park.

• Mow, trim, edge, weed, mulch, prune, and water plants as needed.

• Maintain trailside landscaping, picnic areas, campgrounds, visitor centers, parking areas, and other designated public spaces.

• Collect litter and organic debris and help keep park grounds clean and presentable.

• Operate and maintain landscaping equipment, including lawn mowers, trimmers, blowers, hand tools, and other approved machinery.

• Inspect grounds for hazards, damaged vegetation, fallen branches, erosion, and maintenance concerns; report issues promptly.

• Follow Company regulations and environmental protection procedures to prevent damage to wildlife, waterways, soil, and native habitats.

• Assist with seasonal landscaping projects, storm cleanup, planting, irrigation maintenance, and winter preparations as needed.

• Maintain tools, equipment, vehicles, and storage areas in a clean and safe condition.

• Work cooperatively with other on the Maintenance team

• Other duties as assigned.
Position Requirements                                                                                                     
• Ability to work outdoors in various weather conditions.

• Ability to perform physical tasks, including lifting, bending, kneeling, and standing for extended periods.

• Ability to safely operate landscaping tools and equipment.

• Valid driver’s license required

• Ability to work independently and as part of a team.

• Willingness to follow park safety rules and environmental regulations.
Knowledge and Experience                                                                                                  
Education:                 
• High school diploma or equivalent
Experience:                
• Resort/National Park experience preferred

• Experience in landscaping, groundskeeping, or horticulture preferred.

• Knowledge of mowing, trimming, pruning, planting, and weed control.


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Guest Services
Guest Services Attendant- Night Auditor
Shenandoah Hospitality
$17.75 / hour
Summary of Position: Performing close of day scenarios for the Front Office while performing overnight front desk services.
Responsibilities:
• Follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary of each shift.

• Produce accurate and timely reports and correctly handle all cash transactions.

• Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers.

• Balance and audit for accurate room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts and telephone revenue, assisting the preparation of all reports relevant to daily revenues.

• Balance, audit for accuracy and transmit credit card batches.

• Complete and transmit daily management and accounting reports and supporting documents.

• Act as Manager on Duty during overnight hours.

• Perform all Front Desk Attendant functions as required including but not limited to; assist in room reservations, guest check in/out, answering hotel phone calls, and notifying guests of messages.

• Provides for a safe work environment by following all safety and security programs

• Other duties per Duties Checklist and as assigned
Position Requirements:
• This is an overnight position; employee must be able to work independently

• Present a positive image of the company in an upbeat, professional manner

• Ability to work a variety of day, night, weekend and holiday shifts

• Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles

• Advanced computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system
Knowledge and Experience:
Education: High school diploma or equivalent required. College degree preferred
Experience: 
• Minimum 3 (three) years front desk/room registration experience required

• Two years Night Auditor/Relief Night Auditor preferred

• National Park/Resort experience preferred


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Guest Services
Guest Services Attendant- Porter
Shenandoah Hospitality
$16.00 / hour
Summary of Position: As the guest’s first and last impression of the hotel, provide exemplary customer service ensuring each and every guest experience is flawless and memorable.
Responsibilities:
● Provide warm and professional greeting to guests and anticipate their needs before they arise.
● Escort all guests to their accommodations, assisting with their luggage as required. Inform guests about all hotel and guest room features, hotel facilities and emergency procedures
● Ensure hotel public areas as well as departmental equipment is clean and presentable at all times
● Provide assistance to other departments including, but not limited to, housekeeping, maintenance, and laundry as needed
● Complete minor maintenance tasks
● Complete front desk attendant duties during lunch and breaks as needed
● Share knowledge of the Park and surrounding area with all guest
● Other duties per Duties Checklist and as assigned
Position Requirements:
● Provide excellent customer service to meet and exceed customer expectations
● Impeccable grooming standards. Should be clean cut and dressed in the appropriate uniform, which should be clean and pressed
● Ability to work a variety of day, night, weekend and holiday shifts
● Ability to work independently
● Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
● Majority of shift will be spent on feet; must be able to safely lift 25 lbs. frequently and up to 50 lbs. occasionally with frequent bending, twisting and squatting required.


Knowledge and Experience:
Education: 
• High school diploma or equivalent
Experience: 
• Minimum 1 (one) year front of house experience

• National Park/Resort experience


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Guest Services
Horseback Riding Guide
Shenandoah Hospitality
$16.00 / hour
Summary of Position: The Horseback Riding Guide is responsible for leading and supervising guided horseback riding activities while ensuring the safety, comfort, and enjoyment of guests. This position provides instruction on proper riding techniques, monitors horse and rider behavior, and ensures horses are handled and cared for appropriately throughout each activity.

Responsibilities:                                                                                                                                            
• Lead guided horseback riding tours and activities in accordance with established safety procedures.

• Provide guests with instructions on horse handling, mounting, dismounting, riding techniques, and trail etiquette.

• Assess guests’ riding abilities and help match riders with appropriate horses when authorized.

• Monitor guests, horses, and trail conditions throughout each ride.

• Ensure guests wear appropriate safety equipment, including properly fitted riding helmets.

• Inspect horses, saddles, bridles, and other riding equipment before and after each ride.

• Assist with grooming, saddling, bridling, feeding, watering, and general horse care as assigned.

• Recognize signs of horse distress, injury, or unusual behavior and promptly report concerns to management.

• Maintain control of the group and respond appropriately to emergencies, injuries, and unexpected trail conditions.

• Communicate effectively and professionally with guests, coworkers, and management.

• Ensure riding areas, trails, and equipment are maintained in a clean and safe condition.

• Follow established animal welfare standards, operating procedures, and applicable safety requirements.

• Complete required activity logs, equipment inspections, incident reports, and other documentation.

• Other duties as requested.
Position Requirements:                                                                                                                    
• Previous horseback riding experience and knowledge of horse behavior and care required.

• Experience leading trail rides or guiding horseback riding activities preferred.

• Strong communication, leadership, and customer service skills.

• Ability to provide clear safety instructions and supervise groups of varying experience levels.

• Ability to recognize unsafe riding conditions and respond calmly to emergencies.

• Current first aid and CPR certification preferred or required by company policy.

• Relevant equestrian training or certifications preferred.

• Ability to mount and dismount horses and assist guests as needed.

• Ability to walk, stand, bend, lift, and perform routine horse care duties.

• Ability to work outdoors in varying weather conditions and on uneven terrain.

• Ability to perform essential job duties safely around horses and other animals.

• First Aid / CPR certification is helpful.

Knowledge and Experience:                                                                                                 
Education:         High School Diploma or equivalent
Experience:       Three (3) or more years in a stable environment
                            Formal equestrian training or riding instruction experience preferred
                            Resort/National Park experience preferred  
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Food and Beverage
Host
Shenandoah Hospitality
$16.00 / hour
Summary of Position: Responsible for greeting and seating guests and processing payments in a timely, friendly and efficient manner in the Company’s continuing effort to deliver outstanding guest service.
Responsibilities:
● Greet all guests as they enter the restaurant in a professional and timely manner
● Follow all seating and table rotation guidelines to monitor flow of each area and ensure prompt and efficient service for all guests while being sensitive to Server responsibilities
● Possess thorough knowledge of restaurant and bar menu promotions and specials
● Proficiency with cash handling and credit card transactions
● Promote teamwork by assisting Servers in dining area when needed
● Ensure host station (including the entrance area) is always well maintained, clean, organized, and presentable
● Other duties per Duties Checklist and as requested
Position Requirements:
● Excellent customer service and people skills
● Must be able to work a variety of day, night, weekend, holiday shifts
● Must have excellent communication skills and be able to count change and reconcile paperwork
● Obtain ServSafe Certification in accordance with Company F&B policy (as applicable)
● Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people
Education and Experience:
Education: High School Diploma or equivalent
Experience: Minimum (6) months in a restaurant establishment Resort/National Park Concession preferred
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Lodging
Housekeeper
Shenandoah Hospitality
$16.00 / hour
Summary of Position: Provide excellent customer service to guest rooms and public areas in accordance with Quality Standards
Responsibilities:
● Follows detailed duties worksheet assigned by the Housekeeping Supervisor
● Clean check-outs and stay-overs, including; changing sheets and towels, emptying trash, dusting, scrubbing, vacuuming and waxing according to procedures
● Report damaged or missing items to the Housekeeping Supervisor, turn in all lost and found items to Management
● Notify Management and Maintenance of any repairs
● Stock personal cart daily with cleaning supplies, guest supplies and linens, alert supervisor if supplies run low
● Unload cart of dirty linens and trash at end of shift
● Assist in the unloading of linens (delivered by truck) bi-weekly
● Weekly, monthly and quarterly cleaning projects as assigned
● Other duties per Duties Checklist and as assigned
Position Requirements:
● Attention to detail
● Must be able to work a variety of day, night, weekend, holiday shifts
● Ability to work independently
● Must be able to spend the majority of the day walking, twisting, bending, pushing and pulling
● Must be able to lift up to 50 lbs. and carry up to 25 lbs. with frequent bending, twisting and squatting required.
Education and Experience:
Education: High School Diploma or equivalent required
Experience: One (1) year of housekeeping experience preferred. Resort/National Park experience preferred
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Lodging
Housekeeping Inspector
Shenandoah Hospitality
$18.25 / hour
Summary of Position: Assist with the management of the housekeeping and public areas department ensuring outstanding service for resort guests.


Responsibilities:
• Work with the housekeeping team to ensure high standards of cleanliness, hygiene and tidiness in rooms

• Determine routing schedule and delegate work flow and instructions to cleaning staff on a daily basis (ex: stocking closets, refill their closets with items for the next work day)

• Supervising the daily cleaning of assigned tasks, while working alongside staff to ensure the high standards of cleanliness as set forth.

• Follow/lead the schedule of tasks to be completed on a daily basis due to needs

• Continuously seek and make improvements to the overall housekeeping functions

• Ensure all staff performing housekeeping functions are properly trained in technique, quality, efficiency and safety.

• Maintain supply levels, orderly supply closets, housekeeping vehicle, & housekeeping home base along with the other housekeeping staff.

• Fill out work orders when needed

• Deep cleaning of rooms during slow times and as needed.

• Attend staff training sessions and meetings as needed

• Other duties per Duties Checklist and as assigned.
Position Requirements:
• Excellent customer service and people skills

• Ability be able to assist in the supervision of employees

• Must be able to work a variety of day, night, weekend, holiday shifts

• Strong communication and interpersonal skills with the ability to interact with many types of personalities

• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests in stressful, high pressure situations

• Must be able to lift up to 50 lbs. and carry up to 25 lbs.
Education and Experience:
Education: High School Diploma or equivalent required
Experience:
• Minimum of 2 (two) years in the hospitality industry required 

• Minimum of 2 (two) years management experience required

• Resort/National Park experience preferred


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Lodging
Housekeeping Supervisor
Shenandoah Hospitality
$20.00 / hour
Summary of Position: Manage the activities of the housekeeping and public areas department ensuring outstanding service for resort guests.
Responsibilities:
• Responsible for interviewing, selecting, training, and scheduling of all housekeeping and public area staff to ensure safe, quality and efficient operations.

• Ensure all housekeeping and public area staff uphold all departmental procedures, rules, regulations and standards.

• Monitor and develop employee performance by providing supervision and professional development, conducting counseling and evaluations, and delivering recognition.

• Personally inspect the facility on a daily basis including all guest rooms and public areas. Release clean rooms to the front desk in a timely manner.

• Comply with and ensure compliance with lost and found and key security procedures.

• Order and maintain an adequate inventory of guest amenities and housekeeping supplies.

• Respond to all guest requests or complaints in a timely manner.

• Communicate closely with the front desk on all guest room and public area related needs.

• Perform all administrative duties as required to successfully manage the department.

• Participate in company Manager on Duty program.

•  Other duties per Duties Checklist and as assigned.
Position Requirements:
• Excellent customer service and people skills

• Must be able to work a variety of day, night, weekend, holiday shifts

• Strong communication and interpersonal skills with the ability to interact with many types of personalities

• Intermediate Computer Skills- Microsoft Office (Word, Excel) and Hotel Management Systems

• Approximately 50% of work day will be spent outdoors with intermittent time in extreme heat seasonally

• Must be able to lift up to 50 lbs. and carry up to 25 lbs.
Education and Experience:
Education: High School Diploma or equivalent required
Experience: 
• Minimum of 2 (two) years in the hospitality industry required

• Minimum of 2 (two) years management experience required

• Resort/National Park experience preferred


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Maintenance
HVAC Tech
Shenandoah Hospitality
$33.50 / hour
Summary of Position: Assist in identifying HVAC repair and/or replacement needs; installing, repairing, maintaining and upgrading HVAC systems and equipment, and assisting the HVAC II or other General Maintenance technicians.
Responsibilities:
• Assists in facility maintenance and alteration work including, but not limited to: HVAC installation, repairs and maintenance, repairing control systems, heating and/or air conditioning repairs, repairing burners, steam fitting, brazing, rebuilding pumps and valves, and related work at an expert level

• Performs preventative maintenance and repairs on heating, ventilating and cooling systems, pneumatic and/or digital controls systems and mechanical machinery under the supervision of the Maintenance Supervisor or Maintenance Manager

• Assists in identifying necessary tools and materials for jobs

• Interprets oral and written instructions specifications, diagrams, codes and manufacturer's literature

• Inspects equipment and machinery to determine proper functioning

• Assist in moving and installing equipment in new locations that may require the installation of service lines

• Lubricates equipment and checks for malfunction

• Provides for a safe work environment by following all safety and security procedures and rules

• Other duties per Duties Checklist and as assigned
Position Requirements:
• Demonstrate skill in the use of tools, materials and equipment common to the HVAC trade

• Understand and effectively follow oral and written instructions

• Must be able to work on ladders, scaffolding, elevated platforms or catwalks, crawl spaces, tunnels, ledges and roofs

• Must be able to work a variety of day, night, weekend, and holiday shifts

• Ability to lift 75 lbs. with frequent lifting and/or carrying items weighing up to 50 lbs.
Education and Experience:
Education: 
• High school Diploma or equivalent required
• College degree or Technical/trade school diploma or equivalent educational training preferred
Experience: 
• Five (5) or more years in HVAC construction and/or maintenance field required

• Resort/National Park experience preferred
Certification: 
• Possess EPA Universal Certification Card


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Campground
Kiosk Attendant
Shenandoah Hospitality
$17.00 / hour
Summary of Position: The Campground Kiosk Attendant is responsible for assisting campground visitors, providing information, managing check-ins, and helping ensure a welcoming and organized campground experience. This position supports daily campground operations by answering questions, providing park information, assisting with reservations and payments, and communicating campground rules and regulations to visitors.

Responsibilities:         
• Greet visitors and assist with campground check-ins, reservations, and check-outs.

• Provide information about campsites, park amenities, recreational activities, and local attractions.

• Process campground fees, reservations, and payments accurately.

• Explain campground rules, regulations, quiet hours, and safety procedures to visitors.

• Answer phone calls, respond to visitor questions, and direct guests to appropriate park resources.

• Maintain accurate records of reservations, payments, occupancy, and visitor information.

• Keep the kiosk, surrounding areas, and visitor information displays clean, organized, and presentable.

• Monitor campsite availability and communicate updates to management as needed.

• Report visitor concerns, maintenance issues, safety hazards, and rule violations to the appropriate staff.

• Assist with distributing maps, permits, brochures, and other visitor materials.

• Work cooperatively with campground hosts, park staff, and other departments.

• Other duties as assigned.
Position Requirements:                                                                                                                    
• Strong customer service and communication skills.

• Ability to handle payments, reservations, and basic recordkeeping accurately.

• Basic computer skills and ability to learn reservation systems.

• Ability to answer questions and assist visitors in a friendly and professional manner.

• Ability to work independently and as part of a team.

• Ability to remain organized and manage multiple tasks during busy periods.

• Ability to work weekends, holidays, and varying shifts as needed.

Knowledge and Experience:                                                                                                 
Education:
• High school diploma or equivalent required.
Experience:         
• Customer service, cashier, front desk, or reception experience preferred.

• Experience with reservations, payment processing, or campground operations is a plus.

• Resort, hospitality, or National Park experience preferred.


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Maintenance
Kitchen Repair Technician
Shenandoah Hospitality
$30.00 / hour
Summary of Position: The Kitchen Repair Technician is responsible for inspecting, maintaining, troubleshooting, and repairing commercial kitchen equipment to ensure safe, reliable, and efficient operation. This position performs preventative maintenance, responds to equipment breakdowns, and helps maintain kitchen equipment in compliance with applicable safety and sanitation standards.

Responsibilities:                                                                                                                                            
• Inspect, troubleshoot, maintain, and repair commercial kitchen equipment, including ovens, fryers, grills, refrigerators, freezers, dishwashers, mixers, and other food service appliances.

• Perform routine preventative maintenance to minimize equipment breakdowns and extend equipment lifespan.

• Diagnose mechanical, electrical, and operational problems and determine appropriate repair solutions.

• Respond promptly to equipment repair requests and prioritize repairs based on operational needs and safety concerns.

• Inspect equipment for proper operation and identify potential hazards or maintenance issues.

• Repair or replace defective components, parts, and equipment as necessary.

• Maintain accurate records of repairs, inspections, maintenance activities, and parts used.

• Coordinate with kitchen management to schedule repairs and minimize disruptions to food service operations.

• Ensure work areas are kept clean, organized, and free of tools or materials that could create hazards.

• Follow manufacturer guidelines, workplace safety procedures, and applicable health, fire, and sanitation requirements.

• Identify equipment requiring specialized service and coordinate with outside vendors or licensed contractors when necessary.

• Monitor repair parts and supplies and notify management when replacements are needed.

• Other duties as requested.
Position Requirements:                                                                                                                    
• Previous experience repairing and maintaining commercial kitchen equipment preferred.

• Knowledge of mechanical, electrical, plumbing, and refrigeration systems relevant to commercial food service equipment.

• Ability to troubleshoot equipment issues and perform repairs safely and efficiently.

• Familiarity with preventative maintenance procedures and basic diagnostic tools.

• Ability to read equipment manuals, technical instructions, and service documentation.

• Relevant technical training, certifications, or trade experience preferred.

• Ability to work independently and communicate effectively with kitchen staff and management.

• Ability to stand, walk, bend, kneel, climb, and work in confined or elevated spaces as required.

• Ability to lift and carry tools, equipment, and replacement parts within the organization's established lifting requirements.

• Ability to work around hot equipment, wet floors, cleaning chemicals, and other typical commercial kitchen conditions while following appropriate safety procedures.

• Intermediate computer skills to include Microsoft Word and Excel

• Proficient knowledge of safe environmental practices

• Possess excellent communication skills, both verbal and written, with the ability to interact in a positive and professional manner with others

• Possess sound judgment, decision-making and strategy skills

• Ability to multi-task and effectively prioritize job demands

Knowledge and Experience:                                                                                                 
Education:            Bachelor’s degree in science or related field
Experience:          Three (3) or more years in a repair / maintenance
                               Resort/National Park experience preferred  
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Food and Beverage
Kitchen Supervisor
Shenandoah Hospitality
$21.50 / hour
Summary of Position: Responsible and accountable for leading the culinary team to execute the restaurant menu, as documented by the Company, to the highest quality standards. Also responsible for completing kitchen performance, quality, health, and safety documentation as required by the Company. Will work closely with the F&B Manager and Restaurant Manager to ensure the entire F&B department is working as a cohesive team. 
Responsibilities: 
• Ensures that the menu, as set forth by the Corporate Director of F&B, is being executed as documented and to the highest quality standards. 

• Ensures that all culinary staff adheres to defined company recipes and plate presentation in order to deliver an exceptional guest experience. 

• Ensures culinary team is working as a cohesive unit to provide the highest level of quality and service as defined in the Company Handbook. 

• Responsible for direct leadership, coaching and mentoring of the culinary team in their respective technical responsibilities as to ensure that all kitchen staff is trained in proper cooking techniques and sanitation guidelines. 

• Covers the Lead Cook days off by spending dedicated time and effort on the cooking line ensuring operations continue to meet expectations. 

• Assists the F&B Manager in the recruiting, interviewing and hiring of the culinary team. Works with the Leads to ensure all new hire and continuous on the job training programs are being followed which includes recipe knowledge, proper cooking techniques, sanitation guidelines, and service standards in order to deliver an exceptional guest experience. 

• Responsible for managing labor costs according to the labor schedules provided by the F&B Manager. 

• Responsible for assisting the F&B Manager with the compilation and receiving of food orders. 

• Responsible for monitoring the daily COGS sheets and labor costs to company standards. 

• Responsible for compiling, monitoring, and distributing the F&B Data Sheet and kitchen logs/checklists. 

• Ensure compliance with operational and Corporate standards, company policies, federal/state/local laws and ordinances. 

• Maintain professional image, including sanitation and cleanliness, proper uniforms and appearance standards

• Other duties per Duties Checklist and as requested 
Position Requirements:
•  Must be self motivated with the ability to perform with the highest professional and ethical standards 

• Must respond well to a changing work environment and able to perform at the highest level with minimal supervision

• Must possess strong leadership and managerial skills that include the ability to coach, develop and clearly communicate expectations

• Must have excellent analytical and problem resolution skills with the ability to proactively recommend solutions 

• Must demonstrate effective written and verbal communication skills 

• Intermediate computer skills with Microsoft Office 

• Excellent customer service and people skills 

• Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people and will involve frequent bending, twisting, squatting and lifting up to 25 lbs. frequently and 50 lbs. occasionally 
Knowledge and Experience:
Education: Bachelor’s degree from accredited college or university in Hospitality, Culinary or related field 
Experience: Minimum 5 (five) years F&B Management experience POS experience ServeSafe certification required 
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Lodging
Laundry Attendant
Shenandoah Hospitality
$16.00 / hour
Summary of Position: Provide prompt and courteous, friendly and professional laundry service to guests in accordance with Company Quality Standards.
Responsibilities:
• Clean and maintain all laundry room equipment and linens

• Supply an adequate amount of linens for Housekeepers to properly complete duties

• Ensure efficient and proper operation of laundry equipment

• Identify and report any linens or clothing not belonging to the Company

• Keep laundry area organized and clean

• Handle and store all cleaning agents according to set regulations

• Assist Housekeepers when necessary

• Alert management and Maintenance personnel of problems and issues concerning the upkeep of the hotel

• Clean and organize work area for following day

• Train and assist new employees with techniques and procedures

• Other duties per Duties Checklist and as assigned
Position Requirements:
• Attention to detail

• Must be able to work a variety of day, night, weekend, holiday shifts

• Ability to work independently and as part of a team

• Must be able to spend the majority of the day walking, twisting, bending, pushing and pulling

• Must be organized, accurate and reliable

• Must be able to lift up to 50 lbs. and carry up to 25 lbs.
Education and Experience:
Education: High School Diploma or equivalent required
Experience: One (1) year of housekeeping experience preferred. Resort/National Park experience preferred.
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Campground
Loft Mountain Manager
Shenandoah Hospitality
$2,115.38 / 2-weeks
Summary of Position: Oversee the assigned area’s daily business activities, by effectively managing resources, developing and implementing operational plans with site leaders and ensure that the Company’s processes and procedures are implemented and carried out per expectations. Regularly evaluates organizational efficiency and makes necessary changes to maximize staff productivity. Additionally, this position will have direct oversight of Starved Rock Hospitality Company LLC.
Responsibilities:
• Effectively lead and supervise high-level managers at all Illinois sites with lodging to ensure maximum productivity to meet/exceed Company goals and expectations

• Monitor and track Company’s revenue performance and conduct budget reviews to maximize profits

• Oversee client relationships to ensure successful business outcomes

• Manage and lead resource allocation efforts that ensures coverage for all assigned sites and their respective departments

•  Align and work closely with Human Resources to achieve optimal staffing targets

• Establish regular communication rhythms with each site leader and provide feedback that addresses business performance

• Liaise with site leaders to develop financial plans and ensure company-wide compliance

• Assist and lead special projects as requested

• Ensure site leaders are working effectively with their respective teams to develop and support staff members
Requirements:
• Possess excellent leadership and organizational abilities

• Superior knowledge of hospitality industry regulations and operational guidelines

• Excellent negotiation skills

• Excellent interpersonal, written and oral communication skills

• Demonstrated success innovating solutions to increase productivity and profitability

• Proficient in Microsoft Office applications
Education and Experience:
Education: 
• Bachelor’s degree in business administration, finance, management or related field
Experience: 
• Five (5) years’ experience in an operations leadership role

• Five (5) years’ experience in a management role


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Food and Beverage
Prep Cook
Shenandoah Hospitality
$17.50 / hour
Summary of Position: Responsible for preparing food items in accordance with corporate recipes and established standards in the Company’s efforts to deliver extraordinary hospitality.
Responsibilities:
• Assist the Kitchen Manager and Lead Cook in ensuring that the menu, which cannot be changed without Corporate F&B approval, and guest service expectations, as set forth by the Employee Handbook are being met or exceeded.

• Become a strong member of an efficient and highly motivated culinary team focused on surpassing expectations by presenting a positive, can-do attitude very day.

• Adhere to defined Company recipes and Safe Food Handling procedures in order to deliver an exceptional guest experience.

• Complete all required food and safety logs in a timely and efficient manner per Company procedures and Federal, State, and Local regulations

• Obtain ServSafe or State Food Handler Certification in accordance with F&B company policy

• Comply with time and attendance policies and be able to work a variety of day, night, weekend and holiday shifts as requested

• Adherence to Duties Checklist and other duties as assigned
Position Requirements:
• Knowledge of food preparation and storage, sanitation requirements and commercial kitchen equipment

• Strong communication and interpersonal skills with the ability to interact with many types of personalities in a positive and productive way

• Majority of shift will be spent on feet in a fast-paced environment and in close proximity to other people

• Ability to lift 25 pounds frequently and up to 50 pounds occasionally

• Frequent bending, twisting, lifting, and squatting
Knowledge and Experience: 
Education: High School Diploma or equivalent 
Experience: Culinary training/experience (1 year minimum)
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Campground
Property Supervisor - Loft Mountain
Shenandoah Hospitality
$21.00 / hour
Summary:  The Property Supervisor is assigned to a selected recreation area (or cluster of smaller areas) within a larger recreation complex. This may include a large campground or day use area, or a cluster of campgrounds and use areas. The Property Supervisor reports directly to the Property Manager, and is responsible for the personnel (including training, and scheduling), regular operations, financial accountability, facility maintenance, equipment use and care, tool use, care, and storage, within the assigned campground. 
RESPONSIBILITIES:  
• Oversees the general operations within a permitted area; corrects any operational deficiencies in order to comply with Permit, Operating Plan and Company operating standards. 
• Supervises and trains hosts and maintenance personnel according to established procedures and develops effective working relationships with same. 
• Assists in conducting training workshops, including new hire orientation at the beginning of each season and ongoing safety tailgate meetings. 
• Maintains a good working relationship with fellow employees, governmental agency representatives, and the visiting public. 
• Handles visitor complaints and rules violations in a courteous and professional manner and seeks to resolve such situations quickly and effectively. 
• Troubleshoots and responds to situations as they occur within permitted areas. 
• Makes suggestions and recommendations to improve or streamline operations. 
• Performs manual labor tasks and may perform or supervise certain construction and maintenance tasks; assists maintenance personnel in the performance of routine duties. 
• Assists/participates in all phases of fee collection, facility and grounds maintenance tasks, and water and utility system testing as needed. 
• Secures, processes and maintains all records pertaining to deposits and revenues, and submits reports as directed. 
• Reports problems and any unsafe or hazardous conditions as they are discovered, and enforces rules according to Company customer service standards. 

 
REQUIREMENTS: 
• Strong customer service skills; enjoys working in an environment of extensive public contact. 
• Strong verbal and written communication skills. 
• Flexible, adaptable and resilient. 
• Prior personnel management experience a plus; open to feedback and possess a desire for continuous learning. 
• Possesses common sense and good judgement; able to make decisions within the boundaries of this position. 
• Basic manual labor abilities, including an ability and willingness to clean and sanitize facilities with a variety of cleaning agents and chemicals. 
• Ability and willingness to move about the facility for extended periods of time and occasionally lift 20+lbs. 
• Excellent verbal and written communications skills. 
• Solid administrative abilities and computer skills, including recordkeeping and money handling. 
• Must be able to work with minimal supervision, and be able to learn quickly and follow instructions accurately. 
• Willing to work a flexible work schedule, including regular evenings, weekends and holidays. 


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Food and Beverage
Restaurant Supervisor
Shenandoah Hospitality
$20.00 / hour
Summary of Position: Assist the Restaurant Manager with all daily responsibilities pertinent to the front of house operations to ensure that the goal of providing extraordinary hospitality to all guests of the restaurant is achieved.
Responsibilities:
• Assist the Restaurant Manager (RM) in overseeing all aspects of the front of house operation including ensuring that all Servers are trained and assisting the guests in a courteous, friendly and efficient manner per Company standards

• Ensure that the Host/Hostess area is clean and organized at all times and assist them during peak and busy periods. Ensure organization of daily restaurant reservations

• Oversee and monitor opening and closing side work responsibilities with Servers and Bussers on a daily basis and sign off on duties as required

• Supervise the Bartender and Server check-out and cash closing procedures

• Assist with the coordination of special tour luncheons collaborating with Sales and Marketing Specialist and Restaurant Manager as required and coordinate schedule changes requiring additional time

• Ensure that the dining experience of all guests exceeds their expectations in an effort to provide extraordinary hospitality per the Company’s guidelines

• Execute proper and accurate closing procedures in accordance with company policy

• Provide objective and professional feedback to the Restaurant Manager regarding any and all operational issues as they arise

• Commit to train, coach and mentor front of house staff and work with Restaurant Manager involving disciplinary actions in order to further develop employees

• Perform any other duties as requested and adhere to job specific duties checklists
Position Requirements:
• Able to work a variety of shifts including evenings, weekends and holidays

• Be self-motivated with the ability to perform with the highest professional and ethical standards

• Excellent customer service and people skills

• Respond well to a changing work environment and able to perform at the highest level with minimal supervision

• Possess strong leadership and managerial skills that include the ability to coach, develop and clearly communicate expectations

• Excellent analytical and problem resolution skills with the ability to proactively recommend solutions

• Financial background with the proven ability to identify opportunities for revenue enhancement and fiscal management

• Demonstrate effective written and verbal communication skills

• Intermediate computer skills with Microsoft Office and familiarity with POS system functionality

• Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people and will involve frequent bending, twisting, squatting, and lifting up to 25 lbs. frequently and 50 lbs. occasionally.
Education and Experience:
Education: 
• High school diploma or equivalent

• Some college coursework or a Bachelor’s Degree in Culinary Arts
Experience: 
• Three (3) years supervisory experience in the restaurant industry

• Minimum 3 years hospitality/customer service experience


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Retail
Retail Associate
Shenandoah Hospitality
$16.00 / hour
Summary of Position:  Assist all guests and visitors of the Company with timely, efficient and professional service adhering to Company standards of ensuring an extraordinary hospitality experience.  
Responsibilities: 
• Greet customers within 30 seconds of entering the store & provide friendly customer service 

• Achieve and maintain product knowledge to assist customers with purchasing decisions 

• Guide and direct customers to appropriate products of interest and answer related inquiries 

• Assist customers with all park related inquiries (utilizing approved NPS interpretive information) 

• Assist customers making selections by building customer confidence; offering suggestions and opinions 

• Accurately total, process and collect payments from guests to include, but not limited to, using the point of sale system, handling money, processing credit and debit cards and making change 

• Restock and maintain displays (labeling correctly as needed) per Company standards 

• Achieve established sales goals 

• Participate in closing, opening procedures 

• Participate in daily cleaning/maintenance duties 

• Strict adherence to all store policies 

• Contribute to a positive environment where all employees trust and respect each other 

• Other duties per the Duties checklist and as assigned 
 Position Requirements: 
• Strong organizational skills and attention to detail  

• Excellent communication skills to interact positively with others  

• Ability to multi-task and perform well under pressure 

• Display energy and enthusiasm when working with customers and fellow Associates 

• Dependable to always be on time and on schedule 

• Able to lift frequently up to 25 lbs. and occasionally up to 50 lbs.  Position also involves frequent bending, twisting, lifting and squatting and up to 8 hours per day on feet in a fast paced environment. 
Education and Experience: 
Education: 
• High school diploma or equivalent 
Experience:  
• Demonstrated ability to handle general math 

• Minimum 1 year retail sales experience preferred 

• Minimum 1 year experience with POS systems preferred 


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Retail
Retail Lead
Shenandoah Hospitality
$18.25 / hour
Summary of Position: Work in close collaboration with the Retail Manager to ensure that the retail business at all locations operates in an efficient and seamless manner while following all company policies and procedures to ensure an extraordinary experience for all Park visitors.
Responsibilities:
• Assist with training of retail staff and backup Retail Manager on days off

• Demonstrate knowledge of merchandise, styling and pricing according to the company’s policies and procedures

• Understand the process, and assist the Retail Manager, with correct NPS markups on all products at all times including deli

• Maintain knowledge of product lines with an emphasis on local and regional facts to assist other staff and customers

• Assist with store set up: display and merchandising, inventory levels

• Respond to guest inquiries and requests in a timely, friendly and efficient manner

• Accurately total, process and collect payments from guests to include, but not limited to, using the point of sale system, handling money, processing credit and debit cards and making change

• Conduct inventory, restock merchandise and ensure adequate merchandise supply levels working in conjunction with the Retail Manager

• Assist with managing all inventory to keep all items in stock during business hours

• Keep retail spaces organized and clean

• Prepare end of shift report, deposit receipts and cash and advise Retail Manager accordingly

• Maintain job related confidentiality

• Actively foster a positive work environment with a focus on teamwork

• Other duties per the Duties checklists and as assigned
Position Requirements:
• Must be able to work independently with little or no supervision

• Excellent customer service and people skills

• Must be able to work a variety of day, night, weekend and holiday shifts

• Gain efficiency with Retail Pro system or comparable POS system (POS and reporting)

• Ability to lift 25 lbs. frequently, and up to 50 lbs. occasionally and handle physical exertion involving bending, twisting, and squatting.
Knowledge and Experience:
Education: 
• High School Diploma or equivalent

• College Diploma or equivalent experience
Experience:
• Two years retail experience preferred

• Two years leadership or supervisory experience


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Guest Services
Security Associate
Shenandoah Hospitality
$16.00 - $22.00 / hour
Summary of Position: Responsible for the access and control of all incoming traffic, monitoring and directing vehicles to the appropriate parking lots, and ensuring guest safety by constant surveillance of the Company’s properties.
Duties and Responsibilities:
• Stand and greet each car approaching the gatehouse. Check each pass holder's car and ensure all guests have their own pass

• Confirm that guests of pass holders have appropriate guest pass

• Be polite and informative while speaking with pass holders and guests

• Watch for irregular or unusual conditions that may create security concerns or safety hazards

• Notify the office for all club deliveries and guest tours and direct to appropriate area

• Maintain guest log and POS register as required by the post

• Ensure the safety of the property by never leaving the gatehouse unattended

• Notify the front office in case of emergency and escort emergency vehicles to emergency site

• Enforce rules of the club at all times; lock down gate house at designated time

• Investigate & prepare reports on accidents, incidents, and suspicious activities in a timely manner

• Be professional by wearing the proper uniform and maintaining appearance

• Other duties as assigned and as identified on the duties checklist
Position Requirements:
• Superior customer services skills, strong communication skills and a team player

• Must be able to work a variety of day, night, weekend, holiday shifts

• Must have excellent communication skills and able manage multiple tasks efficiently

• Significant time spent on feet in a fast-paced environment, in close proximity to other people

• Must be able to fulfill the physical demands of the job including the ability to be outdoors and on your feet for 8 hours a day
Knowledge and Experience:
Education: 
• High School Diploma or equivalent required
Experience: 
• Six (6) months in a hotel/resort setting preferred

• Resort/ National Park Concession experience preferred


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Food and Beverage
Server
Shenandoah Hospitality
$9.30 / hour + tips
Summary of Position: Responsible for serving food and/or beverages in a timely, friendly and efficient manner in the company’s continuing effort to deliver outstanding guest service.
Responsibilities:
• Accurately take orders from guests, submit to kitchen using Point-of-Sales (POS) software, deliver food and drinks, bus tables or assist busser/runner

• Knowledge of restaurant and bar menu promotions and specials

• In an honest and timely manner, prepare checks, process credit cards, accept and make accurate change for cash payments

• Ensure alcoholic/non-alcoholic beverages are served in accordance with Federal, State, Local regulations and Company procedures

• Provide timely, courteous service to all guests throughout the meal service

• Set tables, polish glasses, prepare workstations and other side work as assigned

• Accurately prepare sales and tip reports at shift’s end, deposit cash and credit card receipts

• Complete other front of house duties such as host, and busser- food runner as needed to meet business requirements

• Other duties per Duties Checklist and as requested
Position Requirements:
• Obtain ServSafe Certification in accordance with Company F&B policy

• Excellent customer service and people skills

• Must be able to work a variety of day, night, weekend, holiday shifts

• Must have excellent communication skills and be able to count change and reconcile paperwork

• Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people
Education and Experience:
Education: High School Diploma or equivalent
Experience: Minimum (1) year in a restaurant establishment
Resort/National Park Concession preferred
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Warehouse
Warehouse Associate
Shenandoah Hospitality
$17.75 / hour
Summary of Position: Responsible for receiving, tagging and maintaining retail inventory and storage for the Company’s stores to ensure that they operate efficiently and with the highest level of customer service. Maintain the warehouse in an organized and clean manner.
Responsibilities:
• Receive all inbound shipments accurately and input into Retail Pro system (item count, logged, inspected for external damage)

• Tag and store all inbound merchandise

• Assist in ensuring that warehouse inventory is tracked and recorded accurately so that replenishment orders are placed in a timely manner; this is done in conjunction with use of Retail Pro reports

• Assist in ensuring proper logistics of replenishment stock

• Assist in ensuring that time sensitive (e.g. deli items and packaged food items) are rotated daily and disposed of appropriately when reaching shelf life

• Assist the Retail Supervisor and/or Retail Manager in ensuring that all invoices and vouchers are coded and processed in a timely manner, meeting the Company’s payables requirements

• Manage and maintain the warehouse, ensuring it is neat and organized, and easily accessible to other staff

• Package and ship all retail outgoing shipments in a timely manner according to Company expectations

• Actively participate in the Company’s environmental program; always reducing, reusing and recycling all packaging materials whenever possible

• Actively foster a positive work environment with a focus on teamwork

• Maintain job related confidentiality

• Assist the Retail Sales Associates as needed

• Other duties per Duties Checklist and as assigned
Position Requirements:
• Must respond well to a changing work environment

• Must have strong knowledge of Retail Pro system

• Strong analytical and problem solving skills

• Must have basic computer skills in Word and Excel

• Must be able to work a variety of day, night, weekend, holiday shifts

• Must be able to work independently with little or no supervision

• Must be able to lift 25 lbs. frequently and up to 50 lbs. occasionally and handle tasks involving frequent bending, twisting, lifting and squatting

• Strong communication and interpersonal skills

• Majority of shift will be spent on feet, up to 8 hours per day
Knowledge and Experience:
Education: High School Diploma or equivalent required
Experience: Two years warehouse experience preferred
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