Join an Ultra-Luxury Resort in Big Sky, Montana!

Job Summary

The Guest Relations Coordinator is responsible for creating Amazing Experiences and Everlasting Memories for guests throughout the in-house stay stage of the guest journey. This role services as a key point of contact for guests, proactively anticipating their needs, responding to their requests, and ensuring their expectations are consistently met and exceeded.

Key Duties & Responsibilities

• Create warm, personalized guest experiences by anticipating needs, providing assistance, and exceeding expectations

• Maintain a visible presence throughout the Resort, building genuine relationships with guests and gathering feedback on their experience

• Manage in-house guest requests, arrangements, concerns, and complaints, ensuring timely resolution

• Maintain accurate guest profiles and preferences, communicating any relevant information to the appropriate departments

• Coordinate warm welcomes, fond farewells, special occasions, and personalized amenities

• Remain informed on upcoming guest arrivals, including VIP guests, groups, and other significant activities

• Keep an updated knowledge of Resort facilities, accommodations, services, offerings, and activities, as well as local attractions in the area

• Promote Resort experiences, identifying opportunities to convert interest into bookings

• Collaborate with other departments to ensure seamless guest service operations

• Perform additional responsibilities as assigned by the Manager, Host or other members of management

Skills, Experience, & Educational Requirements

• Previous experience in a guest relations, guest services, front office, concierge, or similar role within a hotel or resort environment

• Strong passion for hospitality

• Proficient in Microsoft Office, Opera PMS, and other hospitality applicants

• Excellent communication and interpersonal skills, with the ability to interact professionally with guests and colleagues

• Ability to remain calm and composed under pressure in a fast-paced setting

Benefits

• Medical Insurance: 85% Employer-Covered (Full-Time, Year-Round Only)

• Dental, Vision, and Life Insurance: 100% Employer-Covered (Full-Time, Year-Round Only)

• 401(k) Program Participation: 4% Employer Match (Full-Time, Year-Round Only)

• 25 Days of Paid Time Off (Full-Time, Year-Round Only)

• Subsidized Colleague Housing

• Winter Season Pass Program: Ski Pass or Fitness Pass (Subject to Availability)

• Complimentary Transportation

• Complimentary Meals on Shift

• On-Property Discounts Across Food & Beverage, Wellness, and Retail

• Travel Discounts Across Kerzner Properties Worldwide

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:   

• Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods

• Frequent bending, twisting, stooping, reaching, and pulling

• Lifting and carrying of loads weighing up to 50 pounds

• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.