Considering working in Alaska? Love the outdoors and adventure? Join our staff at Hotel Seward or Hotel Edgewater, meet like-minded people and get out hiking, fishing, camping & rafting.

Current Job Openings

Rooms
Bell Staff
$13.00 / hour + tips
Hotel Seward, Hotel Edgewater
Job Title: Bell Staff 
Reports To: Front Office Manager
Department: Rooms 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 
Overview: Responsible for greeting guests upon arrival to the property. Assist guests in the lodge and hotel with luggage and escort them to their room if needed. Offer assistance with the logistics of check in and check out. Gives out information and direction as needed on hotel activities, facilities, the area of interest, and transportation.  
Responsibilities 
• All associates must provide excellent customer service to our guests 

• Associates must treat each other with courtesy and respect 

• While working associates must follow all company policies and procedures 

• Associates must obey all state and federal laws 

• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 

• It is imperative to be on time and ready for work at the start of the assigned shift 
Duties 
• Provide excellent customer service to customers and other team members 

• Make sound judgments and anticipate issues and opportunities 

• Handle comments, complaints, and concerns with a high level of efficiency and in the best interest of the guest 

• Work closely with all departments to ensure overall guest satisfaction 

• Ensure that guests’ special needs are met 

• Greet arriving/departing guests in a professional and pleasant manner 

• Be knowledgeable of daily functions or activities occurring at the lodge/hotel and in the Denali area in order to assist guests 

• Familiarize guests with local activities and lodge/hotel services 

• Works closely and facilitates information to the Front Desk Staff and Guest Services 

• Keep work areas clean, neat, and organized 

• Attend staff meetings 
• Coordinates all bag pulls with Front Desk, Group Desk, and Tour Directors, documenting the time with the Front Desk on the bag pull sheets 

• Inform Supervisor of any additional needs to carry out duties 

• Responsible for assisting hotel guests with luggage during check-in/check-out process 

• Provide the storage of luggage for guests 

• Provide bell cart transportation to guest rooms as requested 

• Ensure that all guests’ luggage is safely stored and transported to/from the assigned destination. Assist with any lost, missing, “no name”, etc. luggage. 

• Correctly tag luggage to be stored 

• Ensure that the guest shuttle is clean and well maintained 

• Deliver messages or items as requested 

• Monitor lobbies for cleanliness and removes trash as necessary 

• Follow all policies and procedures set forth in the Driver Training/Procedure Manual 

• Complete a Vehicle Inspection Report and turn in to Front Desk 

• Wash, vacuum and service vehicles at the beginning and end of shift 

• Report any safety issues immediately to Supervisor 

• Other duties as assigned 
Requirements 
• Previous Bell Staff experience is preferred 

• Previous customer service experience 

• Must be a “people person” who thrives on public contact 

• Self motivated, detail oriented and has a positive customer service attitude 
• Possess time management skills with the ability to multi-task and work efficiently under pressure 

• Ability to communicate effectively with coworkers and guests 

• Ability to stand 8 hours 

• Work approximately 32-48 hours per week 

• Willing to work long hours, various shifts, split shifts, and on holidays and weekends 

• Be an assertive, confident decision maker and problem solver 

• Able to make sound judgments, anticipate issues and opportunities 

• Ability to work independently and as part of a team with a positive attitude 

• Requires bending, lifting, and stair climbing. Ability to lift fifty pounds with or without reasonable accommodation. 

• Must be 21 or over with a valid driver's license and clean driving record, unless approved by the Hiring Manager 
Uniform 
• Shirts and name tag will be provided  

• Associate needs to provide black pants (not jeans), black closed-toe non-slip shoes, black socks, and a black belt 

• Associate is responsible to wash and iron the uniform 

• Associate must look sharp and be clean upon arrival to shift 
 

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Rooms
Front Desk Agent
Hotel Seward, Hotel Edgewater
Job Title: Front Desk Agent 
Reports To: Front Desk Supervisor/Front Office Manager
Department: Rooms 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 
Overview: Serves as the hotel's first impression, managing guest arrivals, departures, service needs and driving revenue through sales of Denali tours.
Responsibilities 
• The Front Desk Agent is the first point of contact, ensuring all guests receive outstanding service, actively selling local tours, and upholding professional and operational standards

• Provide excellent customer service to all guests throughout their stay.

• Actively sell and book local tours and activities within the Denali area, serving as a knowledgeable resource for guests.

• Maintain professional behavior in accordance with the Code of Ethics and Standards of Conduct, treating all colleagues with courtesy and respect.

• Be on time and prepared for work promptly at the start of every assigned shift.

• Follow all company policies and procedures and adhere to all applicable state and federal laws while on the job.
Duties 
• Provide consistently excellent customer service to guests and colleagues.

• Professionally and pleasantly greet and process arriving and departing guests (check-in/check-out).

• Efficiently and discreetly handle guest comments, complaints, and concerns, always prioritizing the guest's best interest and satisfaction.

• Serve as the central information source for all lodge operations; maintain knowledge of hotel activities and local Denali area information to effectively answer guest questions.

• Work closely with Housekeeping, Bell Staff, and Food & Beverage teams to ensure timely service and effective communication of all guest needs and requests.

• Assist guests with reservations, general requests, and scheduling wake-up calls.

• Reconcile guest folios to ensure all charges are accurate. Obtain and secure a valid form of payment upon guest arrival.

• Maintain current Front Desk reports, ensure accurate data entry, provide thorough shift notes, and run end-of-shift reports.

• Provide Housekeeping with accurate lists of check-outs, stay-overs, and early arrivals, assisting the department as needed.

• Keep the personal work area and the overall Front Desk neat, organized, and clean. Monitor lobbies and remove trash as necessary.

• Anticipate potential issues, make sound judgments, and inform the Supervisor of any needs required to fulfill duties effectively.

• Relay important messages, maintenance requests, and guest requests promptly to the appropriate department.

• Work toward achieving operational goals set by the Front Office Manager.

• Perform other duties as assigned.
Requirements 
• Previous experience in the hospitality/tourism industry and/or customer service is required.

• Exceptional communication skills and a high sense of integrity. Must thrive on public contact and communicate positively with guests, staff, and partners (e.g., travel agents, tour operators).

• Confident, assertive decision-maker and problem-solver who can anticipate issues and make sound judgments.

• Self-motivated, detail-oriented, and maintains a positive customer service attitude.

• Proficient time management, ability to multi-task, and work efficiently under pressure.

• Computer proficiency and familiarity with basic office equipment.

• Ability to work effectively both independently and as part of a team, adapting to various personalities and cultures.

• Willingness to work approximately 40-48 hours per week, including long hours, varied shifts, split shifts, holidays, and weekends.

• Ability to stand for 8 hours. Capable of lifting fifty (50) pounds, bending, lifting, folding, and climbing stairs. Willing to assist with Housekeeping as needed.

• CPR and/or First Aid training is preferred.
Uniform 
• Hotel Provided: Vest and Name Tag.

• Associate Provided: White collared button-up shirt (long or short sleeve), denim jeans, black belt, black socks, and black closed-toe, non-slip shoes.

• Grooming: Associates are required to wash and iron their uniform components and must arrive for every shift with a professional, sharp, and clean appearance.
  
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Housekeeping
Houseman
$15.00 - $16.00 / hour
Hotel Seward
• Job Title: Houseperson
  Reports To: Assistant Housekeeping Manager/ Housekeeping Manager 
  Department: Rooms 
  FLSA Status: Hourly/Non-Exempt 
  Supervises: None 

  Overview:  Primarily responsible for efficient logistics, including transporting and delivering linens and supplies to support Room Attendants, and promptly fulfilling specific guest requests for in-room items.

  Responsibilities:

  • Houseperson ensures smooth daily housekeeping operations by providing essential physical support and adhering to professional standards.

  • Provide excellent customer service to guests and actively assist internal colleagues.

  • Maintain professional behavior in accordance with the Code of Ethics and Standards of Conduct, treating all colleagues with courtesy and respect.

  • Follow all company policies and procedures and adhere to all applicable state and federal laws while performing duties.

  • Be on time and fully prepared for work promptly at the start of every assigned shift.

  Duties:

  • Room Attendant Support: Collect, transport, deliver, and pick up clean/soiled linen and supplies between the laundry department, storage areas, and guest room floors to ensure Room Attendants have the necessary inventory.

  • Inventory Management: Re-stock inventory in designated storage areas as needed.

  • Waste Management: Collect and dispose of trash and waste from designated service and work areas.

  • Departmental Aid: Assist the entire housekeeping department and other hotel departments with general support, trash removal, and miscellaneous tasks.

  • Guest Requests: Act quickly to fulfill guest calls and requests for items delivered to rooms (e.g., cribs, rollaway beds, extra linens), ensuring special needs are met promptly.

  • Safety & Chemicals: Follow trained procedures for chemical use and cleaning methods in work areas. Must be knowledgeable about and work safely with chemicals.

  • Immediately report maintenance problems and accurately fill out the appropriate forms for repair.

  • Work collaboratively with housekeeping staff and other teams to ensure prompt service and effective communication of guest needs.

  • Display effective communication skills and a high sense of integrity.

  • Keep all assigned work areas clean, neat, and organized.

  • Work toward achieving goals set by the Housekeeping Manager.

  • Perform other duties as assigned.

  Requirements

  • Previous housekeeping experience is preferred.

  • Ability to stand for 8 hours. Capability to lift fifty (50) pounds, involving bending, lifting, folding, and stair climbing, with or without reasonable accommodation.

  • Must be knowledgeable about and work safely with cleaning chemicals and techniques and be willing to receive training in bio-hazard material clean-up.

  • Self-motivated, detail-oriented, and maintains a positive customer service attitude.

  • Ability to work independently and as part of a team, communicating effectively with coworkers and guests.

  • Possess strong time management skills, the ability to multi-task, and work efficiently under pressure.

  • Able to make sound judgments and anticipate problems.

  • Willingness to work approximately 40–48 hours per week, including long hours, various shifts, split shifts, holidays, and weekends.

  • Certification (Desirable): CPR and/or First Aid training is preferred.

  Uniform

  • Hotel Provided: Shirts and name tag.

  • Associate Provided: Black pants (not denim or athletic pants), black closed-toe, non-slip shoes, black socks, and a black belt.

  • Grooming and Maintenance: Associate is responsible for washing, ironing, and maintaining a sharp, clean, and professional appearance upon arrival for every shift.

  Updated: 01/05/2026
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Housekeeping Manager
Laundry Attendant
$15.00 / hour
Hotel Seward
• Job Title: Laundry Attendant 
  Reports To: Assistant Housekeeping Manager/Housekeeping Manager 
  Department: Rooms 
  FLSA Status: Hourly/Non-Exempt 
  Supervises: None 

  Overview: Responsible for the daily operation of the laundry department, ensuring the timely and high-quality laundering, sorting, and distribution of all hotel and lodge linens to meet operational needs.

  Responsibilities

  • The Laundry Attendant ensures the continuous supply of clean linen by adhering to standardized procedures and maintaining a high level of professional conduct.

  • Provide excellent customer service to internal colleagues and guests.

  • Maintain professional behavior in accordance with the Code of Ethics and Standards of Conduct, treating all colleagues with courtesy and respect.

  • Follow all company policies and procedures and adhere to all applicable state and federal laws while performing duties.

  • Be on time and fully prepared for work promptly at the start of every assigned shift.

  Duties

  • Coordinate the daily laundering of all lodge/hotel linens, which includes spot treating, washing, drying, ironing, folding, and organizing all items.

  • Safely operate, clean, and maintain all laundry equipment, following standardized laundry procedures.

  • Pick up and drop off laundry as necessary. Distribute linens to fill daily orders and provide housekeeping deliveries.

  • Report maintenance problems immediately and accurately fill out the appropriate forms for repair.

  • Follow trained procedures for chemical use and cleaning procedures.

  • Complete team side work and work collaboratively with staff to provide prompt service.

  • Maintain accurate linen inventories and inform the supervisor of any ordering needs.

  • Display effective communication skills; work closely with housekeeping staff to ensure linen and guest needs are met.

  • Keep all work areas clean, neat, and organized.

  • Attend meetings and work toward achieving goals set by the managers.

  • Perform other duties as assigned.

  Requirements

  • Previous experience working in a laundry operation is preferred.

  • Familiarity with basic laundry equipment operation.

  • Self-motivated, detail-oriented, and maintains a positive customer service attitude.

  • Possess strong time management skills, the ability to multi-task, and work efficiently

  • Ability to work independently and as part of a team, communicating effectively with coworkers and guests.

  • Able to make sound judgments and anticipate problems.

  • Must be knowledgeable about and work safely with cleaning chemicals and techniques and be willing to receive training in bio-hazard material clean-up.

  • Ability to stand for 8 hours. Capability to lift fifty (50) pounds, involving bending, lifting, folding, and stair climbing, with or without reasonable accommodation.

  • Willingness to work approximately 40–48 hours per week, including long hours, various shifts, split shifts, holidays, and weekends.

  Uniform
  •    Hotel Provided: Shirts and name tag.
  •    Associate Provided: Black pants (not denim or athletic pants), black closed-toe, non-slip shoes, black socks, and a black belt.
  •    Grooming and Maintenance: Associate is responsible for washing, ironing, and maintaining a sharp, clean, and professional appearance upon arrival for every shift.
   

  Updated: 12/05/2026
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Food and Beverage
Line Cook
$17.00 - $18.00 / hour
Hotel Seward
• Reports To: Head Chef / Owner
  Department: Kitchen
  FLSA Status: Hourly / Non-Exempt
  Supervises: None

  Overview

  This role supports daily kitchen operations in a small, one-counter diner with around 25 seats. The Line Cook works closely with the Head Chef and Dishwasher to prepare consistent, quality meals, maintain a clean and safe workspace, and assist with shared duties throughout the diner as needed.

  ---

  Responsibilities & Expectations

  • Provide friendly, helpful service to all guests

  • Treat coworkers with respect and support a positive small-team environment

  • Follow all company policies, food-safety standards, and state/federal regulations

  • Arrive on time and prepared to work every shift

  • Maintain professional behavior while on duty

  ---

  Key Duties

  Because we are a small team, some duties will overlap and be shared among all staff.

  Food Preparation & Cooking

  • Set up, stock, and maintain the cooking line

  • Prepare and cook menu items according to recipes and standards

  • Ensure proper portioning and presentation

  • Assist with prep work for current and future shifts

  • Wrap, label, and date food items properly

  • Follow FIFO rotation and safe food-handling procedures

  • Complete HACCP / temp logs when required

  Kitchen & Equipment Care

  • Keep work areas clean, organized, and sanitized

  • Clean and maintain equipment such as the grill, griddle, stovetop, fryers, etc.

  • Help with dishwashing and general cleaning when needed

  • Help restock and organize dry storage, coolers, and freezer

  Team Support & Cross-Over Tasks

  • Assist with basic service tasks when needed (food running, clearing plates, etc.)

  • Support the dishwasher and Head Chef as part of a cooperative team

  • Assist with receiving and storing deliveries

  • Help close or open the kitchen as scheduled

  • Perform other duties as assigned to keep operations running smoothly

  ---

  Requirements

  • At least 1–2 years of kitchen or food-service experience preferred

  • Knowledge of current food-safety and sanitation standards
    (Food Worker Card / ServSafe required or obtained after hire)

  • Ability to work well in a fast-paced, small-team environment

  • Strong communication and teamwork skills

  • Ability to lift up to 50 lbs with or without reasonable accommodation

  • Standing, bending, and lifting required throughout shift

  • Reliable, flexible, and willing to help wherever needed

  ---

  Uniform & Appearance

  • Kitchen uniform and apron provided

  • Employee must provide non-skid, closed-toe shoes

  • Uniform must be clean and neat at the start of each shift

  • Good personal hygiene required
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Front Desk
Night Audit
$17.00 - $18.00 / hour
Hotel Seward
• Job Title: Night Auditor 
  Reports To: Front Office Manager 
  Department: Rooms 
  FLSA Status: Hourly/Non-Exempt 
  Supervises: None 
  

  Overview: Manages the nightly audit, balancing hotel accounts, generating essential reports, and overseeing late-night Front Desk operations.

  Responsibilities

  • The Night Auditor ensures the smooth transition of guest services overnight while maintaining the highest level of professional conduct and operational compliance.

  • Provide excellent customer service to all guests during the overnight shift.

  • Maintain professional behavior in accordance with the Code of Ethics and Standards of Conduct, treating all colleagues with courtesy and respect.

  • Be on time and prepared for work promptly at the start of every assigned shift.

  • Follow all company policies and procedures while performing duties.

  • Adhere to all applicable state and federal laws while on the job.

  Duties

  • Execute and complete all end-of-day reports, balancing and closing the accounts for all hotel departments.

  • Reconcile all guest folios, ensuring charges are accurate. Properly organize and package the night audit envelope for management review.

  • Responsible for obtaining and securing a valid form of payment upon guest arrival.

  • Prepare and distribute all necessary hotel paperwork, filing, organizing, and copying reports for management and corporate offices.

  • Provide excellent customer service to guests and colleagues during the overnight hours.

  • Serve as the central information center; assist guests with check-in, check-out, reservations, and general requests.

  • Launch and assist with emergency procedures protocol in the event of an emergency. Responsible for managing supervisor keys and signing out hotel property keys and radios.

  • Handle comments, complaints, and concerns efficiently, making sound judgments and anticipating issues in the best interest of the guest.

  • Operate the multi-line telephone system, accurately record and deliver messages, and perform all wake-up calls.

  • Provide thorough notes and accurate data entry; prepare the Front Desk area for the incoming morning shift.

  • Keep the work area and Front Desk clean, neat, and organized. Monitor lobbies and remove trash as necessary.

  • Work closely with all departments to ensure prompt service; relay maintenance requests and ensure guest needs are met effectively.

  • Maintain knowledge of hotel activities and local Seward information to answer guest questions and familiarize guests with local activities and hotel services.

  • Inform management of additional needs required to carry out duties and work toward achieving goals set by the Front Office Manager.

  • Perform other duties as assigned.

  Requirements

  • Previous experience in the tourism/hospitality industry, specifically in front desk and customer service roles, is required.

  • Must possess strong accounting and computer skills (including cash handling procedures).

  • Familiarity with basic office equipment operation.

  • Must be a "people person" who thrives on public contact, is self-motivated, detail-oriented, and maintains a positive customer service attitude.

  • Ability to communicate effectively and positively via phone, fax, and email.

  • Assertive, confident decision-maker and problem-solver who can make sound judgments and anticipate issues.

  • Ability to work independently and collaboratively within a team environment, managing time effectively and multi-tasking efficiently under pressure.

  • Must be available for the graveyard shift and willing to work approximately 32-40 hours per week, including long hours, various shifts, split shifts, holidays, and weekends.

  • Ability to stand for up to 8 hours.

  • Capability to lift fifty (50) pounds, involving bending, lifting, folding, and stair climbing, with or without reasonable accommodation.

  • CPR and/or First Aid training is preferred.

  Uniform 

  • Hotel Provided: Name Tag.

  • Associate Provided: White collared button-up shirt (long or short sleeve), denim jeans, black belt, black socks, and black closed-toe, non-slip shoes.

  • Grooming: Associates are required to wash and iron their uniform components and must arrive for every shift with a professional, sharp, and clean appearance.

  Updated: 01/06/2026
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Housekeeping Manager
Room Attendants
$16.00 - $17.00 / hour
Hotel Seward
• Job Title: Rooms Attendant 
  Reports To: Assistant Housekeeping Manager/Housekeeping Manager 
  Department: Rooms 
  FLSA Status: Hourly/Non-Exempt 
  Supervises: None

  Overview: Efficiently cleans and services assigned guest rooms daily, strictly adhering to all brand quality and sanitation standards.

  Responsibilities:

  • The Room Attendant contributes to a positive guest experience by maintaining a high standard of professional conduct and operational compliance while performing all duties.

  • Provide excellent customer service to all guests and internal colleagues.

  • Maintain professional behavior in accordance with the Code of Ethics and Standards of Conduct, treating all colleagues with courtesy and respect.

  • Be on time and fully prepared for work promptly at the start of every assigned shift.

  • Follow all company policies and procedures while performing duties.

  • Adhere to all applicable state and federal laws while on the job.

  Duties

  • The Room Attendant ensures the cleanliness, organization, and presentation of guest rooms and contributes to overall guest satisfaction through efficient service.

  • Ensure every assigned guest room is cleaned to the high standards of the lodge/hotel, following all trained chemical use and cleaning procedures.

  • Properly stock and maintain the housekeeping cart with necessary supplies and linen.

  • Immediately report maintenance problems and accurately fill out the appropriate forms for repair.

  • Complete assigned team side work and work toward achieving goals set by the Housekeeping Manager.

  • Work collaboratively with all staff to provide prompt service and maintain overall guest satisfaction.

  • Display effective communication skills; work closely with housekeeping staff and the Front Desk to ensure guest needs and special requests are known and met.

  • Make sound judgments on shift, anticipating issues or opportunities related to room cleanliness and guest comfort.

  • Keep all personal work areas clean, neat, and organized.

  • Perform other duties as assigned.

  Requirements

  • Previous housekeeping experience is preferred.

  • Self-motivated, detail-oriented, and maintains a positive customer service attitude.

  • Ability to work effectively both independently and as part of a team, interacting positively with diverse personalities and cultures.

  • Ability to communicate effectively with coworkers and guests.

  • Possess strong time management skills, the ability to multi-task, and work efficiently under pressure.

  • Able to make sound judgments and anticipate potential problems related to guest rooms.

  • Must be knowledgeable about and work safely with cleaning chemicals and techniques, and be willing to receive training in bio-hazard material clean-up.

  • Ability to stand for 8 hours.

  • Capability to lift fifty (50) pounds, involving bending, lifting, folding, and stair climbing, with or without reasonable accommodation.

  • Willingness to work approximately 32-40 hours per week.

  • Willing to work long hours, various shifts, split shifts, holidays, and weekends.

  Uniform

  • Hotel Provided: Logo’s shirts, jacket and name tag

  • Associated Provided: Black pants, black closed-toe, non-slip shoes, black socks

  • Grooming and Maintenance: Associates are responsible for washing, ironing, and maintaining a sharp, clean, and professional appearance upon arrival for every shift.

  Updated: 01/04/2026
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