HAP - Fairbanks Transportation
HAP - Fairbanks Transportation
Currently recruiting for the season from April 24th, 2027 to September 20th, 2027.
Looking for a summer unlike any other? Come work with Alaska’s largest tour operator and be part of a team dedicated to creating extraordinary guest experiences. Every day, you'll help visitors explore Alaska while providing the comfort, service, and memorable moments that make their journey unforgettable.
Nestled in the heart of Interior Alaska, Fairbanks offers endless opportunities for adventure. From rugged mountain ranges and crystal-clear waterways to incredible wildlife and nearly endless daylight, you'll have the chance to immerse yourself in one of the world's most remarkable destinations while living in a thriving northern community.
- Location
- Alaska
- Season
- Summer
- Staff size
- 175
- Housing
- Whether included in the compensation package or provided at a cost, housing is provided for staff.
- Housing details
- Employee housing is available in shared two-bedroom, one-bathroom apartments featuring a full kitchen. Each apartment houses four to five employees and includes access to on-site coin-operated laundry facilities. Housing is available for $15 per day. Supervisors are eligible for FREE housing.
- Family housing available
- No
- Single occupancy housing available
- No
- Pet friendly
- No
- Meals
- None
- Cell phone service
- Yes, most carriers
- Internet access
- Good
About HAP - Fairbanks Transportation
Located just 200 miles from Denali National Park, Fairbanks is a gateway to authentic Alaska adventures blended with modern amenities. Offering a welcoming small-town atmosphere and all the conveniences you need, Fairbanks is an ideal place to spend a fun and rewarding summer.
Surrounded by stunning mountain ranges, scenic rivers and lakes, and landscapes rich in Gold Rush and military history, Fairbanks provides endless opportunities for exploration. Whether you're joining a tour, discovering local attractions, or making memories with coworkers, adventure is always close at hand.
From hiking and biking to camping and wildlife viewing, some of Alaska’s best outdoor experiences are right outside your door. And with nearly 24 hours of daylight during the summer months, you can take full advantage of the legendary Midnight Sun, extending your adventures well into the evening under a sky that never truly gets dark.
The Employee Experience
A summer with HAP Alaska-Yukon is more than a job. It's an opportunity to work hard, explore often, and create memories in one of the most spectacular places on earth. Whether you're building new skills, making lifelong friendships, or experiencing Alaska for the first time, you'll be part of something unforgettable.
Come write the next chapter of your story with us.
Exclusive Team Member Benefits✈️ Hassle-Free Travel to Alaska
Getting here is easy. We'll arrange and pay for your airfare to Alaska, with the cost conveniently repaid through payroll deductions. CDL employees may qualify for additional travel incentives.
🚢 Complimentary Cruise Benefit
After completing your first season, you and a guest may be eligible for a free cruise* on Holland America Line or Princess Cruises to destinations around the world, spanning all seven continents.
*Eligibility requirements include working a minimum of 400 hours during the season, successfully completing your seasonal employment agreement, and pre-paying applicable port taxes and gratuities.
💰 Referral Rewards
Adventure is even better when shared. Refer friends or family members for open positions and earn a cash bonus for every successful hire. Best of all, there's no limit to how much you can earn through referrals.
Ideal Candidate
We're looking for enthusiastic people who enjoy working with others and creating memorable experiences. From guest-facing roles to behind-the-scenes positions, every team member plays an important part in delivering exceptional hospitality.
More important than previous experience is your attitude. If you bring a welcoming smile, a sense of adventure, a strong work ethic, and a passion for helping others, we'd love to meet you. Join us in creating unforgettable vacations for our guests while making lifelong memories and friendships of your own.
Room and Board
We offer a limited number of company-subsidized housing accommodations for employees. Priority for available housing is given to team members who commit to working the full season. Housing is available for $15 per day, which includes all utilities. Supervisors are eligible for FREE housing.
Employee housing consists of fully furnished two-bedroom apartments equipped with essentials such as beds, pillows, linens, towels, and basic household items. Apartments are shared accommodations, with two to three employees per bedroom and up to five occupants per apartment.
To ensure a safe and respectful living environment, drugs, smoking, vaping, underage alcohol consumption, and pets are strictly prohibited in employee housing at all times.
Self-Secured Housing:
For employees who are not accommodated in company housing, securing private housing in the Fairbanks area is a great alternative. Many seasonal employees choose to share apartments, houses, or cabins with coworkers to reduce living expenses. We encourage anyone relocating to begin researching housing options as early as possible, as rental availability in the local market can change quickly and opportunities are often limited.
Employee Perks
Working with us comes with more than just a paycheck. Enjoy unique opportunities, exclusive travel benefits, and experiences that make a season in Alaska truly unforgettable.
Earn a Complimentary Cruise: After completing one summer season with us, you may qualify for a complimentary* Holland America Line or Princess Cruises voyage. *Eligibility requirements include completing at least 400 work hours, fulfilling your seasonal commitment, and paying applicable taxes, port fees, and gratuities.
Explore Alaska's Best Adventures: Take advantage of exciting excursions and tours on a space-available basis and experience the incredible destinations and activities Alaska has to offer.
Exclusive Employee Travel Discounts: Discover more of Alaska with discounted rates on our rail journeys and hotel accommodations, making it easy to explore different regions throughout your season.
Build Lasting Connections: Create lifelong friendships, gain valuable experiences, and make memories that will stay with you long after the season ends.
Getting Here and Getting Around
Fairbanks offers the conveniences and services of a modern community while maintaining its unique Alaskan character. You'll find major grocery stores, including Safeway, Fred Meyer, Walmart, and Costco, along with retail shopping, outdoor recreation stores, hardware stores, fitness centers, movie theaters, banks, post offices, schools, and places of worship.
Downtown Fairbanks and surrounding neighborhoods feature a variety of locally owned shops, artisan galleries, and specialty stores showcasing Alaskan culture and craftsmanship. The city is also home to a diverse dining scene, with everything from locally owned restaurants and breweries to familiar national chains and quick-service dining options.
Whether you're stocking up on essentials, exploring local attractions, or enjoying a night out with friends, Fairbanks offers everything you need to make the most of your summer adventure.
For Fun
Outdoor and indoor entertainment
One of the best parts of living in Fairbanks is easy access to Alaska’s incredible outdoor spaces. Surrounded by forests, rivers, lakes, and rolling hills, Fairbanks is an ideal destination for those who enjoy hiking, biking, running, fishing, and exploring the outdoors. Numerous walking and hiking trails can be found both within the city and just minutes from town.
Looking to explore beyond Fairbanks? Chena Hot Springs Resort is located approximately 60 miles northeast of the city and offers natural hot springs, scenic views, and year-round recreation. Just 15 miles to the southeast is the community of North Pole, Alaska, where visitors can meet Santa Claus and his reindeer any day of the year.
Summer in Fairbanks is highlighted by the Summer Solstice Celebration on June 21, when nearly 24 hours of daylight create a festive atmosphere throughout the community. The annual downtown celebration features local vendors, live entertainment, food, and family-friendly activities.
For those who prefer indoor activities, Fairbanks offers a variety of restaurants, breweries, coffee shops, and entertainment venues, many featuring live music and local events. The city is also home to fitness and recreation facilities, including The Alaska Club, which offers amenities such as a fitness center, group exercise classes, cardio and strength equipment, indoor recreation areas, basketball courts, and more.
Whether you enjoy outdoor adventure, community events, or an active social scene, Fairbanks offers countless opportunities to make the most of your summer in Alaska.
Current Job Openings
Supervise, train, and give regular performance guidance to reporting staff.
Provide excellent customer service and analyze guest situations, investigate problems, and determine solutions within company policies, procedures, and guidelines.
Routinely coordinates passenger activities and services.
Process daily sales and oversee accounting procedures as they relate to the guest service desk.
Communicates and coordinates with multiple departments in a friendly and professional manner to process requests and accommodations.
Answer and re-direct telephone calls as needed; greet and interact with guests at the desk or designated areas.
Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines.
Keep work areas organized, clean, and sanitized.
Participates in HAP’s sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.
Participate in HAP’s safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests.
Proficiency in the use of computer business applications, with working knowledge of computerized point of sales (POS) systems.
Proficiency in the use of computer business applications.
Three (3) years of experience in positions involving customer service operations preferred.
Current, valid driver's license, with clean driving record. Motor Vehicle Report (MVR) will be requested.
Must meet Company's clean driver eligibility requirements.
Must be able to lift 50 lbs/25 kg.
Must pass a pre-employment background check.
Minimum age of 18 years required to reside in company housing, where available.
Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
Dedicated commitment to a diverse, equitable and inclusive work environment.
Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).
Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
Ability to stand/walk/work on feet for minimum of 8 hours per day.
Performs moderately complex clerical, bookkeeping, and accounting tasks, including processing employee payroll information, corrections, and adjustments.
Processes data, documents, and correspondence and verifies information for accuracy against applicable reports and records.
Supports employee onboarding activities and helps ensure required administrative tasks are completed for newly arriving seasonal employees.
Supports employee recognition and appreciation programs and other special projects.
Assists the tour sales and reservations team as needed.
Answers incoming telephone calls and assists employees, guests, and vendors professionally.
Regularly reviews and maintains an organized office supply inventory.
Processes mail, deliveries, and other incoming supplies and materials.
Maintains organized, clean, and functional shared office and administrative spaces.
Supports daily, weekly, biweekly, and monthly administrative processes and ensures assigned tasks are completed by established deadlines.
Carries out supervisory responsibilities in accordance with Company policies, objectives, and applicable laws and regulations.
Oversees company-provided seasonal employee apartments, supporting cleanliness expectations, organization, and readiness and coordinating laundry and linen collection and delivery as needed.
Maintains accurate housing records, including employee assignments, arrivals, departures, occupancy changes, and other housing-related information.
Coordinates employee move-ins and assists with the physical setup of seasonal apartments to ensure assigned accommodations are ready before arrival.
Conducts monthly housing inspections to monitor cleanliness, apartment condition, safety, and compliance with employee housing policies; documents concerns or violations and communicates issues to appropriate management for follow-up.
Coordinates employee move-outs and end-of-season apartment closeouts, including inspections, condition documentation, company property inventory and removal, laundry and linen collection, and cleaning to return apartments to the required condition.
Monitors housing changes that may affect employee housing deductions and communicates or processes necessary updates.
Communicates housing expectations to employees and serves as a point of contact for routine employee housing questions and concerns.
Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
Ability to stand/walk/work on feet for minimum of 8 hours per day
Ability to manage multiple responsibilities and meet deadlines in a fast-paced environment with frequent interruptions and changing priorities.
Ability to work independently with minimal supervision and collaborate across departments to meet daily, weekly, and seasonal objectives.
Strong attention to detail and ability to maintain accurate employee, payroll, and housing records.
Ability to maintain confidentiality when handling employee personal data, payroll, and housing information.
Ability to communicate professionally and respectfully with employees, guests, coworkers, vendors, and management.
Ability to identify discrepancies, research relevant information, and address employee concerns and policy issues consistently and professionally, using discretion and escalating matters as appropriate.
Ability to learn and use multiple computer systems and applications.
Ability to support and comply with Company policies, procedures, guidelines, and health and safety standards.
Ability to stand, walk, and work on feet for a minimum of 8 hours per day.
Ability to perform the physical and organizational activities associated with seasonal apartment setup, employee transitions, housing inspections, laundry/linen handling, and end-of-season housing closeout.
Must pass a pre-employment background check.
Minimum age of 18 years required to reside in company housing, where available.
Participates in HAP’s sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.
Participate in HAP’s safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests.
Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
Dedicated commitment to a diverse, equitable and inclusive work environment.
Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).
Supervises transportation services team and activities.
Performs driver and dispatch duties.
Assists with scheduling, transportation services activities, and operations.
Monitor radio and telephones to assist drivers and assign tasks as needed.
Routinely applies knowledge of operations, company products, and customer services to assist staff with routine questions.
Performs incident investigation and reporting.
Carries out management responsibilities in accordance with the Company’s policies, objectives, and applicable government laws and regulations.
Other duties as assigned.
Proficiency in the use of computer business applications.
Some experience in positions involving operations, dispatch, or training is preferred.
Motor coach driving experience is required.
Current, valid driver's license, with three (3) years of clean driving record. Motor Vehicle Report (MVR) will be requested. Must meet Company's clean driver eligibility requirements.
Current, valid Commercial Driver's License, Class B with an air brake endorsement is required. (May be obtained through PAID Company training course.)
Must be certified as physically qualified through a Department of Transportation (DOT) physical and drug screen.
Minimum age of 21 is required.
Must pass a pre-employment background check.
Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).
Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
Ability to stand/walk/work on feet for a minimum of 8 hours per day.
Performs a variety of moderately difficult customer service tasks.
Applies knowledge of Company products, services, and policies to evaluate customers' needs, provide information, and resolve complaints.
Design and conduct presentations for guests.
Coordinate guest amenity requests, reservations, and special requests.
Assist customers, employees, and management and responds to queries.
One year of experience in positions involving customer service.
Proficiency in the use of computer business applications, with working knowledge of computerized reservation systems.
Must pass a pre-employment background check.
Minimum age of 18 years is required to reside in company housing, where available.
Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).
Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
Ability to stand/walk/work on feet for a minimum of 8 hours per day.
Performs a variety of customer service and driving tasks.
Applies knowledge of Federal Motor Carrier Safety Administration (FMSCA) Regulations through required documents maintained daily.
Welcomes and assists guests with their luggage.
Routinely, drives a motorcoach and provides narrated tours.
Performs inspections on vehicles and basic mechanical duties.
Applies knowledge of the area to provide information to passengers.
Current, valid driver's license, with three (3) years of clean driving record that meets company safety standards. Motor Vehicle Report (MVR) will be requested.
Must meet Company's driver eligibility requirements.
Current, valid Commercial Driver's License, Class B with an air brake endorsement is required. (May be obtained through paid Company training course.)
Must be certified as physically qualified through a Department of Transportation (DOT) physical and drug screen. You will also be entered into our random drug testing program.
Minimum age of 21 is required for your CDL.
Must be able to communicate clearly, verbally and in writing, with customers, employees, and management.
Must be able to lift 55 lbs/25 kg.
Must pass a pre-employment background check.
Participates in HAP’s sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.
Participate in HAP’s safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests.
Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
Dedicated commitment to a diverse, equitable, and inclusive work environment.
Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).
Ability to safely drive a motorcoach while speaking to passengers, answering questions, and providing narration.
Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
Ability to stand/walk/work on feet for a minimum of 8 hours per day.
Ability to safely drive a truck, while working in a team or group environment.
Routinely drives a truck; loads, and unloads luggage, picks-up and delivers luggage at our various properties and the airport.
Loads and unloads luggage from trucks, vans, and motorcoaches.
Organize, sort, tally, tag, and label guest luggage daily.
Communicates frequently with supervisors and other team members via radio for updates, requests, or concerns.
Performs basic mechanical duties.
Participates in HAP’s sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.
Participate in HAP’s safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests.
Minimum age of 21 is required.
One year of experience in positions involving driving and luggage handling preferred.
Current, valid driver's license, with three (3) years clean driving record is required. (A Motor Vehicle Report (MVR) will be requested).
Current, valid class B, CDL with airbrake endorsement, is required (may be obtained through PAID Company training course).
Must be certified as physically qualified through a Department of Transportation (DOT) physical and drug screen.
Must be able to lift 50 – 75 pounds regularly, sometimes above head level.
Must pass a pre-employment background check.
Must meet company’s clean driver eligibility requirements.
Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
Dedicated commitment to a diverse, equitable and inclusive work environment.
Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).
Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
Ability to communicate clearly with customers, employees, and management.
Ability to stand/walk/work on feet for minimum of 8 hours per day
Ability to lift 50 – 75 pounds regularly, sometimes above head level.
Guest Service Supervisor
Responsibilities
Requirements
Knowledge, Skills, & Abilities:
Admin Supervisor
Responsibilities
Administrative & Operational Support
Seasonal Employee Housing
Knowledge, Skills, & Abilities:
Knowledge, Skills & Abilities
Requirements
Transportation Supervisor
Responsibilities
Requirements
Knowledge, Skills, & Abilities:
Guest Service Agent
Responsibilities
Requirements
Knowledge, Skills & Abilities:
Driver Guide
Responsibilities
Requirements
Knowledge, Skills, & Abilities:
Luggage Truck Driver
Responsibilities
Requirements
Knowledge, Skills, & Abilities:
How to Apply
Ready for the adventure of a lifetime? Join us in Alaska, create unforgettable memories, and gain experiences you'll never forget. Apply today and start your journey!
Contact Info
- Karen Denny
- kdenny@hagroup.com
- (907) 455-1900
- www.alaskatourjobs.com
