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Administrative — Associate Housing

Administrative — Associate Housing

Associate Housing Assistant

$15.00 - $16.00 / hour

Job Title: Associate Housing Assistant 
Reports To: Associate Housing Coordinator 
Department: Associate Housing 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 

• Overview

  The Assistant Housing Coordinator supports the daily operations of Associate Housing, ensuring a clean, safe, welcoming, and well-maintained living environment for all associates. This role also provides administrative assistance to the Human Resources department, supporting onboarding, documentation, and associate services while demonstrating professionalism, confidentiality, and outstanding customer service.

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  Responsibilities

  • Provide excellent customer service to all associates and internal partners

  • Treat all associates with courtesy and respect

  • Follow all company policies, procedures, and safety guidelines

  • Comply with all state and federal laws

  • Maintain behavior consistent with the company Code of Ethics and Standards of Conduct

  • Report to work on time and prepared for assigned shifts

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  DutiesHousing Operations & Support

  • Assist with planning, organizing, and preparing for associate arrivals and departures

  • Support check-in, check-out, room assignments, and departure inspections

  • Assist with maintaining housing cleanliness, linens, and turnover standards

  • Conduct regular inspections of housing and surrounding grounds

  • Support seasonal housing setup and shutdown

  • Maintain public areas in Associate Housing to company cleanliness standards

  • Assist with inventory, purchasing, and supply organization

  • Submit Maintenance Requests as needed and track completion

  • Assist with associate activities, events, and engagement programs

  • Provide fair, neutral, and professional support to associates residing in housing

  Safety & Security

  • Help ensure the safety and security of housing facilities, associates, and property

  • Assist with monitoring access into restricted housing areas

  • Support documentation and reporting of incidents, accidents, safety concerns, or rule violations

  • Assist in emergency preparedness and response

  • Notify supervisors or emergency services when necessary

  Human Resources Administrative Support

  • Assist HR with onboarding documentation and arrival coordination

  • Support the organization and filing of confidential associate records

  • Assist with data entry, housing records, and administrative tracking

  • Help manage housing agreements, forms, and checklists

  • Provide receptionist-style support including phones, email, and appointment coordination

  • Assist with communication to associates regarding housing policies, reminders, and updates

  • Maintain confidentiality of associate information at all times

  • Support HR team with seasonal projects, reporting, and administrative tasks as assigned

  Additional Duties

  • Complete daily activity logs and documentation as required

  • Assist with enforcement of housing policies in a respectful and consistent manner

  • Support conflict resolution and refer concerns to the Housing or HR Manager

  • Participate in training as required

  • Perform other duties as assigned

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  Requirements

  • Must be 21 years of age or older

  • Valid Driver’s License and approvable driving record

  • Ability to work both independently and as part of a team

  • Strong interpersonal and communication skills with high integrity

  • Ability to work with diverse personalities and cultures

  • Detail-oriented with strong organization and time-management skills

  • Ability to handle conflict calmly and professionally

  • Ability to anticipate issues and make sound judgment decisions

  • Ability to maintain confidentiality of sensitive information

  • Must be able to stand up to 8 hours

  • Ability to lift up to 50 pounds with or without reasonable accommodation

  • Willingness to work long hours, weekends, holidays, and various shifts as business requires

  • Ability to safely work with cleaning chemicals (training provided)

  • CPR or First Aid training desirable

• updated 01/06/2026

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Food and Beverage — Front Of House

Food and Beverage — Front Of House

AM Server - Mountaineer

$13.00 / hour

AM Server - Mountaineer (Bluffs) 1 Year of Server Experience Required

Job Title: Server AM/PM 
Reports To: Restaurant Manager 
Department: F&B 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 

Overview: Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to provide our guests with an above expectation experience while utilizing suggestive selling and tools of the trade to maximize check average.  

Responsibilities 

• All associates must provide excellent customer service to our guests 
• Associates must treat each other with courtesy and respect 
• While working associates must follow all company policies and procedures 
• Associates must obey all state and federal laws 
• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 
• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Welcome and greet guests as the person assigned to take care of their meal. 
• Make all our guests feel comfortable 
• Make recommendations to help guests enjoy the meal 
• Answer questions about our food, beverages, and other restaurant services. 
• Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar. 
• Deliver food and beverages from kitchen and bar to guests in a timely matter. 
• Perform side work at the start and end of each shift as required by service station assignment. 
• Maintain clean service areas. 
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests. 
• Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable). 
• Be ready and willing to assist fellow servers as situations arise. 
• Be ready and willing to assist bussers with clearing and resetting tables. 
• Thank guests for their visit and invite them to return. 
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the Restaurant Manager 
• Other duties as assigned. 

Requirements 

• Be able to communicate and understand the predominant language(s) of our guests. 
• Must have a basic knowledge of dining room and service procedures and functions. 
• Possess basic math skills and have the ability to handle money and operate a point-of-sale system. 
• Be able to work in a standing position for long periods of time (up to 5 hours). 
• Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds with or without reasonable accommodation 
• Must complete ServSafe training or other food safety training as required. 
• Position requires State of Alaska recognized alcohol management training certification (TIPS or TAMS), or complete training within 30 days of hire. Must thoroughly understand State of Alaska liquor laws and apply that knowledge to assure compliance with those laws. 
• Associate must be able to follow standard operating procedures and maintain a safe work environment. 

Uniform 

• Shirts and nametag will be provided 
• Associate needs to provide black pants (not jeans), black socks, black non-slip closed toe shoes, and a black belt 
• Associate is responsible to wash and iron the uniform 
• Associate must look sharp and be clean upon arrival to shift 

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Food and Beverage — Front Of House

Busser - Alpenglow

$13.00 / hour

Job Title: Busser 
Reports To: Restaurant Manager 
Department: F&B 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 

Overview: Serve restaurant guests bread, water and butter upon their arrival, and provide refills as needed. Remove used tableware between courses; clear and reset tables between seatings 

Responsibilities 

• All associates must provide excellent customer service to our guests 
• Associates must treat each other with courtesy and respect 
• While working associates must follow all company policies and procedures 
• Associates must obey all state and federal laws 
• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 
• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Obtain service area assignments at the beginning of each shift. 
• Promptly greet guests as they are seated and bring bread, butter, and water to the table. 
• Remove used tableware between courses and provide tableware for the next course. 
• Clear tables after guests leave tables. 
• Take soiled tableware to dish room and unload, sort, and stack silverware, dishes, glassware, etc. in designated areas in the soiled dish drop off area. 
• Between seatings promptly clean table tops, chairs, and booths. Check floor and clean as required. Reset and arrange tabletop. 
• Respond appropriately to guest requests. Communicate guest requests to the server as needed. 
• Communicate with server and hostess to assure efficient seating, table utilization, and customer service. 
• Assist server as needed with food delivery, especially with large parties and during peak periods. 
• Thank guests as they are leaving 
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the Restaurant Manager 
• Other duties as assigned 

Requirements 

• Have working knowledge of the predominant language(s) of our guests. 
• Be able to lift, reach, bend and stoop with or without reasonable accommodatio 
• Be able to work in a standing position for long periods of time (up to 5 hours). 
• Must complete food safety training as required. 
• Associate must be able to follow standard operating procedures and maintain a safe work environment. 

Uniform 

• Shirts and nametag will be provided 
• Associate needs to provide black pants (not jeans), black socks, black non-slip closed toe shoes and a black belt 
• Associate is responsible to wash and iron the uniform 
• Associate must look sharp and be clean upon arrival to shift 

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Food and Beverage — Front Of House

Cafe Worker/Barista

$13.00 - $13.50 / hour

For the Position of: Café Worker 
Reports To: Perky Moose Café Manager, F&B Management 
Department: F&B 
FLSA Status: Seasonal/Hourly/Non-Exempt 
Purpose of the Position: This job contributes to the Perky Moose Pantry and Café success by ensuring our service and standards are met. We do this by providing customers with prompt service, quality beverages, and products. 
Overview: When the following actions and results are observed, your guests, your fellow associates, and your manager(s) will see and know this about you: 

Your Guests will observe: 

• That when encountered, they will always receive a friendly smile and warm welcome from you. 
• That if they have any questions regarding the Hotel or its services, you can provide answers and assistance, or direct them to someone you know who can help them. 
• That they are provided with exceptional customer service. 
• That all areas are cleaned and organized. 
• That they are greeted and served promptly. 

Your Fellow Associates and Manager(s) will observe: 

• That you are punctual, reliable and always punch in on time for your scheduled shifts 
• That you always follow the Hotel’s requirements and standards for personal grooming and appearance. 
• That you always arrive to work wearing your uniform and name tag. 
• That your uniform attire is always clean, not wrinkled or torn, and in good condition. 
• That you always exhibit a friendly, kind, professional and cooperative attitude. 
• That you always obtain and achieve your daily goals as set by your Manager(s). 
• That you can work well and efficiently under pressure. 
• That you always clock in and out properly for your lunch break. 
• That you are an excellent “Team” member, always ready to assist your fellow associates to achieve their daily goals, no matter their specific duties and assignments.  
• That you always complete your shift and duties on time with your schedule. 
• That you always punch out before you leave. 
• That managers and fellow associates are treated with courtesy and respect. 
• That you follow all company policies and procedures. 
• That you obey all state and federal laws. 
• That you are always in accordance with the Code of Ethics and Standards of Conduct for all associates 
• That you develops enthusiastically satisfied customers all of the time. 
• That you welcome and connect with every customer. 
• That you discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. 
• That you respond to customer needs and says thank you to every customer. 
• That you provide quality meals and beverages consistently for all customers and that they are prepared to Café and management standards. 
• That you follow health, safety and sanitation guidelines for all products. 
• That you follow store policy and procedures for operational flow at each station. 
• That you follow standards for merchandising, stocking, rotating and storing products. 
• That you perform cleaning tasks in accordance with the duty rosters and cleaning standards. 
• That you present yourself professionally and demonstrate clear communication. 
• That you follow cash handling procedures and cash register policies. 
• That you follow inventory stocking and recording guidelines. 
• That you contribute to goals for increasing sales and improving profits. 
• That you complete all other duties as assigned. 

Requirements: 

• The ability to work independently as well as part of a team, with various personalities and cultures, and always with a positive attitude. 
• Ability to communicate effectively with both co-workers and guests. 
• Ability to stand for up to 8 hours. 
• Ability to work approximately 40-48 hours per week (unless hired on a “Part-Time” basis.) 
• Ability to safely lift up to 50 pounds, and be able to bend, lift boxes, fold linen, pushcarts and climb stairs with or without reasonable accommodation 
• Willing to work extra hours, various shifts, split shifts, and on holidays and weekends. 
• CPR and/or First Aid training desirable. 
• Be at least 21 years of age. 
• Be able to communicate and understand the predominant language(s) of our guests. 
• Must have a basic knowledge of service procedures and functions. 
• Possess basic math skills and have the ability to handle money and operate a point-of-sale system. 
• Must complete ServSafe training or other food safety training as required. 
• Associate must be able to follow standard operating procedures and maintain a safe work environment. 
• Position requires State of Alaska recognized alcohol management training certification (TIPS or TAMS), or complete training within 30 days of hire. Must thoroughly understand State of Alaska liquor laws and apply that knowledge to assure compliance with those laws. 

Uniform 

• Shirts and nametags will be provided to you by the Hotel. 
• You will need to provide black pants (not jeans or athletic pants), black closed-toe non-slip shoes, black socks, and a black belt. 
• You will be responsible to wash and iron your own uniforms. 

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Food and Beverage — Front Of House

Host - Alpenglow - Grande

$13.00 / hour

Job Title: Host/Hostess 
Reports To: Restaurant Manager 
Department: F&B 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 

Overview: Welcome and warmly greet guests on arrival. Manage the efficient and timely seating of our guests. Assist in providing exceptional guest service during the entire meal.  

Responsibilities 

• All associates must provide excellent customer service to our guests 
• Associates must treat each other with courtesy and respect 
• While working associates must follow all company policies and procedures 
• Associates must obey all state and federal laws 
• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 
• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Warmly and graciously greet all guests upon arrival. 
• When immediate seating is limited, record guest names and the number of people in the party. 
• Provide guests with an estimated waiting time. 
• Call out name and number of party when tables become available. 
• Accommodate special seating requests for guests whenever possible. 
• Create daily seating plan action keeping in mind large groups, tour arrival times, and service sections. 
• Seat guests based on stated preferences while balancing customer flow in service stations. 
• Upon seating, offer guests a menu and inform them of their server’s name. 
• Inspect table for proper presentation and completeness.  
• Assist with service, clear and re-set tables as needed, assist with running food. 
• Communicate with the expediter regarding the status of current “open menus”. 
• Relay messages to servers and bussers as needed. 
• Thank guests as they leave and invite them to return. 

Requirements 

• Previous guest experience preferred. 
• Be able to work in a standing position for long periods of time (up to 5 hours) with or without reasonable accommodation. 
• Be able to communicate clearly and effectively in the predominant language(s) of our guests. 
• Associate must be able to follow standard operating procedures and maintain a safe work environment. 

Uniform 

• Shirts and nametag will be provided 
• Associate needs to provide black pants (not jeans), black socks, black non-slip closed toe shoes and a black belt 
• Associate is responsible to wash and iron the uniform 
• Associate must look sharp and be clean upon arrival to shift 

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Food and Beverage — Front Of House

PM Server - Alpenglow

$13.00 / hour + tips

PM Server - Alpenglow (Grande) 3 Years Upscale Server Experience Required

Job Title: Server AM/PM 
Reports To: Restaurant Manager 
Department: F&B 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 

Overview: Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to provide our guests with an above expectation experience, while utilizing suggestive selling and tools of the trade to maximize check average.  

Responsibilities 

• All associates must provide excellent customer service to our guests 
• Associates must treat each other with courtesy and respect 
• While working associates must follow all company policies and procedures 
• Associates must obey all state and federal laws 
• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 
• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Welcome and greet guests as the person assigned to take care of their meal. 
• Make all our guests feel comfortable 
• Make recommendations to help guests enjoy the meal 
• Answer questions about our food, beverages, and other restaurant services. 
• Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar. 
• Deliver food and beverages from kitchen and bar to guests in a timely matter. 
• Perform side work at the start and end of each shift as required by service station assignment. 
• Maintain clean service areas. 
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests. 
• Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable). 
• Be ready and willing to assist fellow servers as situations arise. 
• Be ready and willing to assist bussers with clearing and resetting tables. 
• Thank guests for their visit and invite them to return. 
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the Restaurant Manager 
• Other duties as assigned. 

Requirements 

• Be able to communicate and understand the predominant language(s) of our guests. 
• Must have a basic knowledge of dining room and service procedures and functions. 
• Possess basic math skills and have the ability to handle money and operate a point-of-sale system. 
• Be able to work in a standing position for long periods of time (up to 5 hours). 
• Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds with or without reasonable accommodation. 
• Must complete ServSafe training or other food safety training as required. 
• Position requires State of Alaska recognized alcohol management training certification (TIPS or TAMS), or complete training within 30 days of hire. Must thoroughly understand State of Alaska liquor laws and apply that knowledge to assure compliance with those laws. 
• Associate must be able to follow standard operating procedures and maintain a safe work environment. 

Uniform 

• Shirts and nametag will be provided 
• Associate needs to provide black pants (not jeans), black socks, black non-slip closed toe shoes and a black belt 
• Associate is responsible to wash and iron the uniform 
• Associate must look sharp and be clean upon arrival to shift 

Apply Now

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Food and Beverage — Front Of House

Restaurant Assistant Manager - Alpenglow

$19.00 - $21.00 / hour

Job Title: Restaurant Assistant Manager
Reports To: F&B Director/Executive Chef 
Department: F&B 
FLSA Status: Hourly Exempt 
Supervises: Restaurant and bar staff 
Overview: Oversee and coordinate the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, costs, associate retention, guest service and satisfaction, food quality, cleanliness, and sanitation related to restaurant operations. 

Responsibilities 

• All associates must provide excellent customer service to our guests 

• Associates must treat each other with courtesy and respect 

• While working associates must follow all company policies and procedures 

• Associates must obey all state and federal laws 

• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 

• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Understand completely all policies, procedures, standards, specifications, guidelines, and training programs. 

• Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times. 

• Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards. 

• Achieve company objectives in sales, service, quality, the appearance of facility and sanitation and cleanliness through training of associates and creating a positive, productive working environment. 

• Checks side work completion prior to opening and before closing.

• Administer corrective action as necessary consulting/communicating with Restaurant Manager or Food & Beverage Director as necessary. Ensure that Human Resources management approves any discharges.

• Maintain a presence on the floor during hours of operation.

• Must have or obtain current TAPS and Alaska Food Handler or ServSafe certifications.

• Fill in where needed to ensure guest service standards and efficient operations. 

• Continually strengthen staff in all areas of professional development. 

• Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner. 

• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs. 

• Ensure that all products are received in correct unit count and condition and that deliveries are performed in accordance with the restaurant’s receiving policies and procedures. 

• Oversee and ensure that restaurant policies on associate performance appraisals are followed and completed on a timely basis. 

• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed as needed and that labor cost objectives are met. 

• Complete daily food and beverage/event reports and necessary paperwork.

• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules, and procedures. 

• Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, associates, and guests. 

Requirements 

• Be at least 21 years of age. 

• Be able to communicate and understand the predominant language(s) of the guests and the restaurant’s trading area. 

• Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations and/or assistant management positions. 

• Possess excellent basic math skills and have the ability to operate a POS system. 

• Be able to work in a standing position for long periods of time (up to 8 hours). 

• Be able to reach, bend, stoop, and frequently lift up to 50 pounds with or without reasonable accommodation. 

• Must have the stamina to work 50 to 60 hours per week. 

• Must complete ServSafe training or other food safety training as required. 

• Associate must be able to follow safe operating procedures and maintain a safe work environment. 

Uniform 

• Uniform dress code is business casual

• Associate is required provide their own uniform

• Associate is responsible to wash and iron the uniform 

• Associate must look sharp and be clean upon arrival to shift 

Apply Now

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Food and Beverage — Front Of House

Restaurant Assistant Manager - Mountaineer

$19.00 - $21.00 / hour

Job Title: Restaurant Assistant Manager
Reports To: Restaurant Manager
Department: Food & Beverage 
FLSA Status: Hourly/Exempt 
Supervises: Restaurant and bar staff 
Overview: Oversee and coordinate the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, costs, associate retention, guest service and satisfaction, food quality, cleanliness, and sanitation related to restaurant operations. 

Responsibilities 

• All associates must provide excellent customer service to our guests 

• Associates must treat each other with courtesy and respect 

• While working associates must follow all company policies and procedures 

• Associates must obey all state and federal laws 

• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 

• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Understand completely all policies, procedures, standards, specifications, guidelines, and training programs. 

• Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times. 

• Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards. 

• Achieve company objectives in sales, service, quality, the appearance of facility and sanitation and cleanliness through training of associates and creating a positive, productive working environment. 

• Checks side work completion prior to opening and before closing.

• Administer corrective action as necessary consulting/communicating with Restaurant Manager or Food & Beverage Director as necessary. Ensure that Human Resources management approves any discharges.

• Maintain a presence on the floor during hours of operation.

• Must have or obtain current TAPS and Alaska Food Handler or ServSafe certifications.

• Fill in where needed to ensure guest service standards and efficient operations. 

• Continually strengthen staff in all areas of professional development. 

• Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner. 

• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs. 

• Ensure that all products are received in correct unit count and condition and that deliveries are performed in accordance with the restaurant’s receiving policies and procedures. 

• Oversee and ensure that restaurant policies on associate performance appraisals are followed and completed on a timely basis. 

• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed as needed and that labor cost objectives are met. 

• Complete daily food and beverage/event reports and necessary paperwork.

• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules, and procedures. 

• Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, associates, and guests. 

Requirements 

• Be at least 21 years of age. 

• Be able to communicate and understand the predominant language(s) of the guests and the restaurant’s trading area. 

• Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations and/or assistant management positions. 

• Possess excellent basic math skills and have the ability to operate a POS system. 

• Be able to work in a standing position for long periods of time (up to 8 hours). 

• Be able to reach, bend, stoop, and frequently lift up to 50 pounds with or without reasonable accommodation. 

• Must have the stamina to work 50 to 60 hours per week. 

• Must complete ServSafe training or other food safety training as required. 

• Associate must be able to follow safe operating procedures and maintain a safe work environment. 

Uniform 

• Uniform dress code is business casual

• Associate is required provide their own uniform

• Associate is responsible to wash and iron the uniform 

• Associate must look sharp and be clean upon arrival to shift 

Apply Now

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Guest Services

Guest Services

JL Hospitality General Manager

$70,000.00 - $90,000.00 / year

Job Title: General Manager - - YEAR ROUND IN JUNEAU ALASKA

Department: Overhead/Administration

FLSA Status: Salaried/Exempt

Reports to: Director of Operations/Area General Manager/Vice President of Operations                                                 

Job Summary: The General Manager is responsible for the overall management and operation of the hotel, ensuring that it meets or exceeds guest expectations, financial goals, and brand standards. This role requires a dynamic leader with a strong operational background, preferably with experience in Marriott-branded properties. The General Manager will drive guest satisfaction, employee engagement, and revenue growth while maintaining the highest levels of quality and service. 

Responsibilities and duties:

Operational Leadership

1. Oversee daily operations of the hotel, including front desk, housekeeping, food & beverage, maintenance, and sales.

1. Adhere to Marriott brand standards and management of JL Hospitality Management Standard Operating Procedures (SOPs).

2. Monitor and manage the hotel's budget, ensuring financial targets are met or exceeded.

3. Develop and implement strategies to improve operational efficiency and profitability.

Guest Experience

1. Maintain high levels of guest satisfaction by ensuring exceptional service delivery and resolving guest complaints promptly and effectively.

2. Regularly review guest feedback and implement improvements based on feedback.

3. Foster a culture of hospitality and guest-focused service among all team members.

Team Management

1. Recruit, train, and develop a high-performance team committed to delivering exceptional guest experiences

2. Lead, motivate, and manage hotel staff to ensure a positive and productive work environment

3. Conduct regular performance evaluations, provide coaching, and support professional development

Sales & Marketing

1. Collaborate with the sales team to develop and implement effective sales and marketing strategies

2. Identify opportunities for revenue growth through room sales, food & beverage, and other hotel services

3. Build and maintain strong relationships with corporate clients, travel agencies, and local businesses

Financial Management

1. Prepare and manage the hotel's budget, ensuring all financial goals are met

2. Monitor revenue and expenses, making adjustments as necessary to meet financial objectives

3. Analyze financial reports and provide recommendations for cost control and revenue enhancement

Compliance & Safety

1. Ensure compliance with all local, state, and federal regulations, including health and safety standards

2. Oversee security and safety protocols to ensure the safety of guests and staff.

3. Maintain the property in a state of operational excellence, addressing maintenance issues promptly

Supervisory Responsibilities

1. Typically, directly supervises 5 to 25 associates at the hotel, including all department heads. Indirectly supervises all hotel personnel. Carries out supervisory responsibilities in accordance with JL Hospitality Management’s policies, training programs, and applicable laws.

2. Responsibilities include recruiting, interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

 Requirements:

• A strong operator with a broad vision for excellence

• Working knowledge of financial statements and basic accounting

• Ability to influence and achieve results in the areas of profitability and REVPAR

• Demonstrated passion and sense of urgency in the achievement of results

• A can-do leader who possesses a sense of urgency for meeting deadlines and getting things accomplished thoroughly and accurately

• Highly motivated individual with strong leadership skills

• Proficiency with Fosse PMS system a plus

• Self-motivated and results oriented

• Creative problem-solving skills

• Excellent verbal and written communication skills

• Strong interpersonal and customer service skills

• Excellent sales and customer service skills

• Excellent organizational skills and attention to detail

• Excellent time management skills with a proven ability to meet deadlines

• Strong analytical and problem-solving skills

• Strong supervisory and leadership skills

• Ability to multitask and prioritize in a fast-paced environment

• Ability to prioritize tasks and delegate them when appropriate

• Ability to function well in a high-paced and at times stressful environment

• Proficient with Microsoft Office Suite or related software


 

Education and Experience:

• College degree is preferred

• At least two years’ related experience required

• Proven track record of success in managing hotel operations and driving financial performance

• Previous General Manager or Assistant General Manager experience in a branded select service hotel environment preferred

Physical Requirements:

This position requires certain physical activities to be expanded, which may include moving, lifting, organizing, operating equipment, etc.

Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of the position.

NOTICE: The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must always be projected. Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of hotel facilities. 

Essential functions of this job are described under the headings above. The job requirements and features are subject to change from time to time due to the then-current needs and requirements of JL Hospitality Management and/or the hotel.

JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status, or unfavorable discharge from military service.


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Maintenance

Maintenance

Maintenance Manager

$68,000.00 - $75,000.00 / year

Job Title: Maintenance Manager

Location: Alaska

Job Type: Full-Time, Year-Round

About the Role:

We are seeking a skilled and hands-on Maintenance Manager to oversee the daily operations and long-term integrity of our hotel and lodging facilities in Alaska. This position plays a critical role in ensuring that all physical assets—ranging from guest accommodations and food & beverage outlets to employee housing—are maintained to the highest standards of safety, functionality, and appearance.

The ideal candidate will have strong working knowledge of hotel engineering systems and maintenance procedures, and a particular focus on seasonal water and wastewater system management, which operates from mid-April through the end of September each year. Familiarity with Alaska’s Department of Environmental Conservation (ADEC) standards and regulations is essential.

Key Responsibilities:

Facility Maintenance & Operations

• Oversee preventative and reactive maintenance across all buildings, systems, and equipment, including HVAC, electrical, plumbing, and structural components.
• Manage maintenance schedules and work orders to ensure timely resolution of issues.
• Lead a small maintenance team during the peak season; coordinate with outside contractors as needed.
• Maintain logs, inspections, and reports in compliance with local, state, and federal guidelines.

Water & Wastewater System Oversight

• Operate and maintain seasonal water treatment and wastewater systems, ensuring compliance with ADEC requirements.
• Conduct seasonal startup, monitoring, and shutdown of systems with emphasis on proper sampling, reporting, and preventive maintenance.
• Troubleshoot and resolve issues related to pumps, tanks, valves, and distribution systems.
• Keep current on changes to Alaska state water/wastewater compliance and testing standards.

Seasonal Transition & Year-Round Support

• Manage the opening and closing of seasonal infrastructure, including employee housing, water systems, and utility services.
• During the off-season (October–April), focus shifts to deep maintenance projects, infrastructure planning, and capital improvements.
• Participate in budget planning, procurement, and inventory control for parts, tools, and supplies.

Qualifications:

• 7+ years of experience in facility maintenance, building engineering, or hotel operations management.
• Strong experience with water treatment or wastewater systems required; DEC-level certifications required.
• Familiarity with Alaska environmental and utility regulations is highly desirable.
• Hands-on, adaptable, and able to work in a remote and seasonal hospitality environment.
• Strong organizational and communication skills; able to prioritize tasks and lead a team effectively.
• Ability to lift 50+ lbs., climb ladders, and work outdoors in varied weather conditions.

Compensation & Benefits:

• Competitive salary based on experience
• Meals provided during operating season
• Opportunities for professional certification and training
• Unique chance to live and work in one of the most scenic regions of Alaska

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Maintenance

Maintenance Technician

$22.00 - $24.00 / hour

Maintenance Technician II (2 Years Prior Experience Required)

Job Title: Maintenance Technician
Reports To: Maintenance Manager/Maintenance Supervisor
Department: Maintenance 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 
Overview: Responsible for the daily maintenance and repair of lodge property and equipment while maintaining a safe environment for guests and associates. 

Responsibilities 

• All associates must provide excellent customer service to our guests 
• Associates must treat each other with courtesy and respect 
• While working associates must follow all company policies and procedures 
• Associates must obey all state and federal laws 
• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 
• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Perform standard daily lodge and hotel usage and safety checks 
• Respond to maintenance requests 
• Assist with maintenance projects 
• Communicate daily with front desk and respond to immediate needs 
• Practice the safe use and handling of all tools and equipment 
• Follow all safety guidelines and precautions 
• Ensure grounds and landscaping areas are well kept at all times 
• Work closely with all lodge and hotel departments to provide excellent customer service 
• Other duties as assigned 

Requirements 

• 2 Years prior maintenance and construction experience 
• Ability to use various hand and power tools safely 
• Should have a working understanding of electrical, plumbing, and carpentry concepts 
• HVAC experience, mechanical aptitude, and troubleshooting abilities would be helpful 
• The ability to work independently as well as part of a team, with various personalities and cultures, and with a positive attitude 
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision 
• Self-motivated, detail oriented, and a positive customer service attitude 
• Possess time management skills with the ability to multi-task and work efficiently under pressure 
• Ability to communicate effectively with coworkers and guests 
• Ability to stand 8 hours 
• Work approximately 40-48 hours per week 
• Willing to work long hours, various shifts, split shifts, and on holidays and weekends 
• Able to make sound judgments and anticipate problems 
• Must be knowledgeable and work safely with cleaning chemicals and techniques, Able to receive training in bio-hazard material clean-up 
• Ability to grasp, bend, and stoop, push or pull heavy loads weighing up to seventy five lbs., and lift and/or carry or otherwise move packages, and boxes weight up to 50 lbs with or without reasonable accommodation 
• Able to climb stairs and ladder 
• CPR and/or First Aid training desirable 

Uniform 

• Shirts and nametag will be provided  
• Associate needs to provide black pants (not athletic pants), black closed-toe non-slip shoes, black socks, and a black belt 
• Associate is responsible to wash and iron the uniform 
• Associate must look sharp and be clean upon arrival to shift 

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