Seasonal Front Desk Manager

Oversee daily Front Desk operations and ensure consistent guest service standards.

Resolve guest concerns and service recovery situations in a timely, professional manner.

Ensure compliance with cash handling, credit, reservation, and Front Office procedures.

Maintain knowledge of hotel rates, promotions, groups, VIPs, and restricted dates.

Train, coach, and support Front Desk associates on systems, procedures, and service expectations.

Oversee check-in/check-out processes and ensure accurate completion of shift reports and documentation.

Coordinate with Housekeeping and other departments to support efficient hotel operations.

Monitor Front Desk systems, promotions, loyalty programs, and departmental performance goals.

Assist with scheduling, staffing coverage, and labor management based on business needs.

Ensure associates follow emergency, safety, security, and communication procedures.

Maintain Front Desk organization and professional presentation standards.

Provide ongoing performance feedback and address associate concerns as needed.