Hiring Acadia National Park and Ocean Lovers for our 2018 Spring-Summer-Fall Season!
We are passionate about taking people out and sharing the waters we love and enjoy. Our company offers Whale Watching, Bird Watching & Puffin trips, Nature Tours, National Park tours from the water, hiking tours of islands, light house tours, Lobster and Seal watching trips. We also assist visiting cruise ships moving passengers from ship to shore.
We are located on Mount Desert Island, surrounded by Acadia National Park, the waters of Frenchman Bay and the Gulf of Maine.
About Bar Harbor Whale Watch
We operate 7 passenger boats on whale watching trips, nature tours and lighthouse tours. Our vessels also carry people to an island owned by Acadia National Park. We help tender visiting cruise ships, carrying passengers to shore. We assist Allied Whale and College of the Atlantic conducting observational research on marine mammals from our boats.
The Employee Experience
Bar Harbor is a wonderful place to live if you love the outdoors and like to be surrounded by people who love the outdoors.
We are ringed by the ocean and Acadia National Park. Bald eagles, seals and whales live near by.
You will meet like minded people from all around the world here - both your coworkers and customers. You will have the chance to work with researchers, historians, mariners and Acadia National Park Rangers.
Our preferred candidate can work from early spring through the end of October. Previous experience is helpful.
We have shore side jobs in ticket sales and both licensed mariner and crew jobs on the boats. Working around the water is good fun but it can be a lot of work caring for the passengers and maintaining the boats for safety. Good customer service skills are needed. Patience and a humble sense of humor is helpful.
The weather on the water changes constantly, be ready conditions from beautiful sunny calm days to stormy 4-6' seas and thick fog.
Room and Board
A limited amount of housing is available.The price includes utilities and is a good deal compared to other options. Lunch is provided during the season.
Free Lunch! Discounts on retail, associated hotels and restaurants.
Getting Here and Getting Around
Many employees bring their own vehicle but parking is difficult during the high season.
Free public transport is available on the island from the Island Explorer bus system.
Many people use bikes to get around Bar Harbor, and there is an extensive bike trail system in the National Park.
If you need a ride from one of our local airports, that can be arranged. Our local airports are the Bar Harbor Hancock County Airport and the Bangor International Airport. Buses run from Bangor south to Boston.
Most people in Bar Harbor enjoy spending time in the national park hiking and swimming. Bar Harbor has a longtime summer tradition of supporting the arts with local theater and music. We have museums in the area showcasing local native american culture and natural history.
The nearby city of Bangor has a large concert venue and a casino.
Many of our crew work late April through the first week of November. We do have some spots for people who need to leave at the end of the summer season to return to school.
We do require lots of types to make our company run smoothly, from bird watchers, boat fanatics, business tycoons, biologists to motor head engine geeks.
All jobs on the boats require pre employment and random drug testing, since they are safety related transportation jobs.
New crew training is provided, safety/security drills and training is conducted regularly.
We do wear a basic uniform consisting of a polo shit with our logo and khaki colored pants or shorts. Marine crew are supplied with jackets for use on the boats.
The Captain is the leader in ensuring the safe passage of the passengers, crew and vessel. He/she has responsibility for all aspects of the vessel. While relying on department heads to do their job right, when it comes to overall performance of the boat, the Captain is the overall decision maker and held to the highest expectations.
Following are some of the expectations of the Captain:
- Follows the laws that pertain to the operation of the vessel. As well as pays attention to the local practices of mariners when operating the vessel.
- Has studied and demonstrates the understanding of the unique handling characteristics and equipment of the vessel they operate. Makes sure the passengers know where the vessels safety equipment is located and how to use it. Knows what to expect for sea conditions that day, before the boat leaves the dock.
- Is responsible for trying to meet the expectations of the passengers for particular trip the vessel is on. The Captain works closely with the Naturalist/Narrator who gives the passengers the best trip possible for the given day’s conditions.
- Supervises the crew and should always set the best professional example for his/her crew. The Captain works closely with the mate/senior deckhand in directing the crew. The Captain ensures that the crew gets all their work done and cleans the boat before leaving at the end of the day.
- Conducts monthly safety drills and biannual security drills according to the law. Ensures good communication between boat crew along with shore side employees, to aid in the prevention of problems/accidents. He/she follows the Vessels Security Plan and is the Vessel Security Officer (if applicable).
- Always makes sure the correct preventative maintenance is done on the vessel in a timely manner, with the assistance of the engineering staff.
- Is responsible for making sure the vessel operates on time and in a cost effective manner.
- Makes sure that accurate financial records are kept for purchases on behalf of the vessel. He/she keeps the daily ships log when the vessel is operating.
The Captain should always strive to make his/her crew, vessel and trips better, safer and more enjoyable for passengers every day.
The person who takes care of our docks needs to be a self-starter. This person often times works alone and can work with little supervision to get the job done in a professional manner. There is a lot of responsibility with this position and the day-to-day tasks can be numerous. The following are some of the responsibilities of the Dock Person:
- Should hold a TWIC card; this position has security duties which include screening passengers, screening and storing deliveries for boats, observation of cruise ship tendering operations and requires access to Restricted Areas of the facility. Demonstrates a working understanding of the Facility Security Plan. Has more in depth security training than “standard” employee. Security is always a concern and part of this job is looking for unusual activity and or packages around our docks.
- Responsible for ensuring the docks, piers and building at Harbor Place and the Harborside are clean, well maintained and safe for our customers.
- Hoses off the docks when they are dirty, throws away any garbage on or near the docks from our passenger vessels or visiting yachts. He/she checks the underground fuel tanks daily. The dock person routinely opens the hatches on the steel floating docks at Harbor Place and pumps out any significant amount of water.
- Makes sure the docks and piers look clean and professional, always remembering that a neater area is more secure and safe than a messy one.
- Understands the correct way to use a VHF radio and carry handheld VHF and UHF on his/her rounds. This person will assist visiting vessels when tying up at our marinas and sell fuel at the Harbor Place dock. Remember to be extra friendly and helpful to visiting yachts.
- Picks up the crew lunches and distributes them to the boats and offices.
- Takes direction from many supervisors including the general manager/FSO, captains/ VSO, mates and retail managers. Although you may be asked to work in other areas, it is important to remember your primary responsibility is the dock and pier area. Getting your work done at the dock and pier area is a priority.
Without the dock person, this fast-paced business cannot function smoothly. Your role is of utmost importance because of your contact with the guests and crew. You are responsible for keeping them safe and happy by providing a clean and organized environment.
The Deckhands on our vessels are the backbone of our seafaring staff. Passengers get their first impressions of our oceangoing service from you. Following is a list of some of the responsibilities of the Deckhand:
- Responsible for the safety of his/her passengers, crewmates and vessel. He/she should point out any potential problems on the boat or with the crew to the Mate.
- Demonstrates knowledge on how to use all the safety equipment on the boat, is competent in appropriate line handling skills and knows what to do in situations that may jeopardize the vessels security. The deckhand understands and can perform the duties in his/her position on the station bill and knows what other crew are expected to do in case of emergency. The deckhand is expected to speak up and ask if they are uncomfortable or do not know or understand emergency equipment or procedures.
- Keeps the vessel clean, during a trip primarily watches out for passengers comfort and safety. Assists vessel engineer with maintenance when needed.
- Takes direction from the Mate and Captain. He/she will assist the Naturalist and Engineer in their duties if needed.
- Should always be interested in learning more about the vessel, seamanship, the ocean and advancing his/her position on the boat.
The Deckhand should always strive to make the boat and trip better, safer and more enjoyable for passengers.
The Engineer on our vessels oversees the daily maintenance of our vessels. The Engineer has able knowledge of the vessels mechanical systems. They are able to complete tasks such as changing oil or replacing injector lines. They check and add fluids to the engines and other marine propulsion systems. He/she will ensure the boat is fueled up and watered up for the following day. He/she conducts routine checks on the engines and jets during trips. The following are some of the responsibilities of the Engineer:
- Maintains the vessels’ maintenance log and fuel logs.
- Keeps track of service intervals on the engines.
- Works closely with the Captain and Mate to change engine fluids and filters at the recommended intervals. The Engineer takes all practical steps to ensure the vessel is properly maintained for safety and to not miss any trips.
- Always keeps the Captain informed of any potential problems with the vessel.
- Strives to teach new Deckhands all the vessels systems.
- Helps the Deckhands with their duties when not engaged in their own.
- Takes direction from the Captain and Mate.
- Understands and demonstrates knowledge of their place on the station bill, knows the other crew positions and how to operate all safety equipment, especially equipment associated with the engine room.
The Engineer should always strive to make the boat and trip better, safer and more enjoyable for the passengers.
The Galley person is responsible for running the food concession on board the vessel. The Galley crew is considered specialized Deckhands.
The galley must be kept in a high standard that is mandated by the Food and Beverage license granted to us by the State. He/she demonstrates knowledge of all applicable laws to our licenses.
The following are some of the responsibilities of the Galley Person:
- Responsible for making sure our stock room is kept full and reorders are made in a timely fashion.
- Makes sure the vessel is stocked at the end of the day with both food and retail items.
- At the end of the day, ensures that the galley area is completely clean, organized and ready to go for the next day, and then helps the Deckhands clean when finished with their own duties.
- In charge of the cash drawer and it contents. He/she picks up the bank in the morning and turns it into the office at the end of the day, with any paperwork.
- Takes direction from the Mate and Captain.
- Demonstrates the knowledge on how to use all the safety equipment on board the vessel.
- Is competent in the appropriate line handling skills.
- Knows his/her position on the station bill and what other crew are expected to do in case of emergency or security situation.
The Galley person should always strive to make the boat trip better, safer and more enjoyable for the passengers.
The Mate is a USCG licensed position on our boats. Senior Deckhand is similar to Mate except an unlicensed position. The company, per USCG NVIC 1-91, designates the Senior Deckhand in writing in the wheelhouse of the vessel. Both positions are similar in our company except when two licensed people are required in the bridge. For the following we will refer to both positions as “Mate”. Following are some of the responsibilities of the Mate:
- Works with the Captain in ensuring the safe passage of the passengers, crew and vessel.
- Understands and follows the Vessel Security Plan (if it has one) and educates the crew on the plan.
- Has read and demonstrates knowledge of the BHWW Senior Deckhand Training Manual.
- Is second in charge on the vessel and is expected to safely return the vessel home if the Captain is incapacitated. Has studied and demonstrates the understanding of the unique handling characteristics and equipment of the vessel.
- Is competent in knowing how the machinery and safety gear on the vessel works and can train new crew how to use it. He/she routinely inspects the vessels safety equipment such as the life rafts and EPIRB and records this in the ships log.
- Assists the Captain navigating the vessel, especially in marginal weather conditions. Also the Mate safely operates the vessel if the Captain is out of the wheelhouse. He/she will always support the captain and is expected to proactively address any problems or concerns with the Captain in a timely manner.
- With the Captain, the Mate directly manages the crew, assigns jobs to the crew and makes sure the boat is clean and ready to sail the next day.
- Understands and can fill all the positions on the station bill. In emergency situations, the Mate is the on scene director, while the captain is in the wheelhouse.
- Acts in a professional manner and sets the proper example to the crew. He/she always has high professional marine standards. He/she makes sure the crew are conducting themselves professionally and fulfilling their work duties. The Mate reports to the Captain on the work performance of the crew.
The Mate should always strive to make the crew, vessel and trip better, safer and more enjoyable for passengers.
The Naturalist/Guide/Historian (NGH) holds a very important position on the boat as the voice and personality of the tour. In your position you are acting as a representative of the company in providing fun, informative and excellent education, answering questions and entertaining guests. The following is a list of work goals and responsibilities.
- All NGHs take supervision from the captain. NGH’s always work closely with the captain in determining the best route for the vessel to maximize passenger satisfaction.
- When the vessel is underway the NGH serves an important role as a lookout (especially on whale watching or lighthouse trips in restricted visibility) for the captain, listening and looking for other boats.
- NGHs constantly learn from captains and mates, how to use all vessel equipment, seamanship and proper line tying. NGH’s will fill the role of deckhand on bridge watch or other duties when needed. Report time for NGH’s is the same as crew.
- NGHs demonstrate familiarity all the safety equipment located on any vessel they are serving on and how to use it.
- NGHs know the Vessel Security Plan (if applicable) and must complete MARSEC training.
- NGHs are under the supervision of the lead naturalist who provides direction in the areas of educational content, quality and delivery.
- NGHs are the play-by-play announcer of the tour and should continually work to keep the passengers informed about where they are, what they are seeing and what to expect.
- NGHs provide accurate (factual) information and make an effort to answer passenger’s questions on every trip.
- NGHs constantly work hard to gain more knowledge and improve their narration.
- NGHs make every effort to keep the bridge and NGH materials clean and orderly and clean their boat stations thoroughly at the end of the day.
Ticket sales personnel are responsible for the following:
- Work directly with the public at the ticket counter making reservations and selling tickets.
- Ensure each customer has the correct trip / date in the reservation system.
- Must give all pertinent information to customers such as when / where to board, necessary items to take with them, cancellation policy, etc…
- Occasionally will be asked to answer phones.
- Ticket personnel will be responsible for ringing up merchandise, keeping store well stocked.
- Ticket personnel will report to direct supervisors before starting shift to gather important information pertaining to boats, weather, and cancellations. Ticket personnel will be expected to keep store and work areas tidy, including light dusting and cleaning when possible.
- Retail sales, stocking of retail space.
- Ticket personnel will be responsible for their cash drawer.
- Ticket personnel will be trained to understand our security system and will be expected to follow all rules and regulations set forth through our security plan.
- Ticket personnel are expected to keep a positive attitude and treat all customers and co-workers with respect.
Bar Harbor Whale Watch is seeking full and part time staff for our upcoming season.
Want an opportunity with a company that can help check off a bucket list item for someone? We are the answer! Every year we take people on our amazing trips to see Whales and other awesome sights!
We are currently taking applications to fill a position for Ticket Staff Supervisor/Phone Reservationist for our upcoming season. The position will begin May. The position has the possibility of switching to a hotel phone reservations job in November for the winter season each year.
This position will require you to either open or close the store different days of the week. You will be responsible for overseeing up to 6 ticket staff employees per shift.
The candidate will be responsible for opening registers in the morning and cashing out
registers at night.
You will be required to maintain stock on the sales floor.
The position will also require you to sell tickets and handle retail sales.
This is a fun and sometimes fast paced environment. Our positions are customer service driven and require you to work at fast pace at times!
All our employees have the opportunity to go on all of our trips when you start. If you’re looking for an exciting job where you get to help make memories for people, please contact us for an application!
How to Apply
Give us a call, send us an email, stop by the office to visit, print out the application and send it to us with your resume.