Upscale-Casual Bistro in the Mountains of Montana: Seasonal Menus & Elevated Beverage Program

Hospitality at Block 3 is a team sport. It is essential that the entire team works closely together and is aligned on creating memorable experiences for everyone they encounter from guests, to fellow employees, to vendors, as well as the community.

In this tight knit ecosystem, servers are responsible for creating hospitable guest experiences, while demonstrating a level of excellence in both food & beverage knowledge and all technical aspects of the position. The server team is tasked with maintaining the flow of service at all tables with assistance from the rest of the team. Block 3 servers should possess a firm grasp on spirits, wine, beer and cocktail history knowledge as well as an understanding of the origins, production, and styles of the aforementioned categories. They also must have the ability to foster guest relationships with a broad array of customers, from first-time guests to long-time regulars. 

Servers are responsible for all aspects of the guest experience in the dining room, including greetings, menu sales, table maintenance, overall guest satisfaction and happiness, fond farewells and maintaining a general command of the food and beverage menu. Servers work to serve consistently excellent beverages, and food to guests; provide impeccable hospitality to each of our clients, working specifically with each individual need to curate the best experience possible.

Skills and Experience:

• Excellent communication skills

• Proactive approach to problem solving

• Ability to multitask effectively with a controlled heightened awareness of their surroundings

• A passion for food, wine, and service: Extensive knowledge of spirits, wine, and beers

• A strong sense of urgency while exuding a calm demeanor 

• Ability to maintain a tidy and organized station

• A desire to learn and grow with long term goals in the service industry

• A competitive spirit with strong attention to detail

• Ability to connect with new guests and maintain greatest relationships with regulars

• Maintains and strictly abides by state sanitation/health regulations and Block 3's requirements and procedures.

• Maintains complete knowledge of correct maintenance and use of equipment; uses equipment and tools only as intended, properly and safely.

Additional Responsibilities

• Exudes excellence in hospitality both for internal and external guests.

• Excellent time management, organizational, and problem-solving skills.

• Proficient in a variety of technology systems, especially POS systems.

• The ability to define and effectively solve a variety of changing situations under stress.

• Ability to thrive in a fast-paced environment; ability to adapt to changing circumstances.  

• Flexible work schedules, including nights, weekends, and holidays.

• May be required to lift, carry, push, or pull heavy objects up to 50 lbs.

• Kneel, bend, or stoop, ascend or descend stairs; be on feet for extended periods of time.

• Working in an environment that may be exposed to hazardous situations and conditions that produce cuts or minor burns.

• Exposed to hot and cold temperatures, such as when working near ovens or retrieving food from freezers.

• Sometimes wear protective and safety attire, such as gloves.

• May work near contaminants and hazardous equipment.

Qualifications:

• Minimum 2 years’ experience as a server in a high-volume restaurant.

• Food Handler & Alcohol Handlers (Montana) Certification required.

• Commits to passionate, intense, uncompromisingly high-quality hospitality and guest experience.