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Under the direction of the Chief Mate, the Zodiac Captain/Deckhand executes duties to ensure the safe operation and maintenance of the vessel. Stand watches for navigation purposes with the Bridge Watch Officer and operate small inflatable tenders and DIBs as directed by the Chief Mate for transportation of guests on scenic rides and transportation to and from shore.
Essential Duties & Responsibilities
Work according to the core Values of True Alaskan Hospitality as defined in our Mission Statement: Immerse each guest in personable and unsurpassed level of service we call True Alaskan Hospitality.
- Under the direction of the Chief Mate, handle mooring lines during docking and un-docking procedures, handle anchor winches during anchor procedures, setting, taking and securing the gangway and ensure its safety for guest and crew use and assist them while using the gangway.
- Perform watch duties while underway, anchored or in-port as assigned by the Chief Mate.
- Holds a position on the ship’s Emergency Station Bill. Must meet requirements of Emergency Station Bill for both drills and actual emergencies to include fire, flooding, man overboard, abandon ship, medical, and spill response.
- Perform a variety of tasks as assigned by the Chief Mate. These may include janitorial duties, upkeep and maintenance of the vessel as well as guest services.
- Perform engineering and security rounds as directed by Chief Mate and Chief Engineer.
- While on watch on the bridge, assist officer on watch as directed. Specific duties such as steering, chart work, lookout, and use of bridge electronics will vary with the areas of operation and with the officer of the watch. When on duty on the bridge, those duties shall take precedence over all else and will require the utmost vigilance.
- While in port, perform duties such as but not limited to assist in baggage handling, laundry loading and unloading, taking on potable water, taking off garbage, cleaning windows and vessel wash down.
- On turnaround day, responsible for taking on ship’s stores and assisting with baggage movements and cleaning all exterior areas that cannot be completed while underway.
- Interacting with guests in a friendly and courteous manner always. Provide friendly and professional service while assisting guests on and off the vessel at the gangway, while escorting guests to their stateroom, while working on stateroom maintenance projects, while performing safety rounds, and while the bridge is open to the guests.
- Enhance guest experience by actively searching for wildlife and bringing sightings to the attention of the officer on watch and the Naturalist.
- Safe operation of zodiacs and DIB’s, with or without guests, and their daily upkeep while working in conjunction with the vessel engineer.
- Follows prescribed hours set forth by the vessel’s daily roster.
- Maintain awareness of basic safety rules, workplace safety and respect for the environment.
- Perform other duties as assigned.
Minimum Qualifications
- Licensing of 25 GT/ Inland
- 1-3 years in the maritime industry with progressively responsible experience.
- Strong communication skills: verbal, non-verbal and written.
- Writing skills capable of completing forms and making log entries
- Strong interpersonal skills and guest service aptitude
- Must pass a security background check and DOT drug test.
Desired Qualifications
- Proven team player and have a Can-Do attitude.
- Organized, even tempered.
- Ability to take directions and work with a diverse team.
- Ability to interpret and follow rules, policy and procedures.
- Ability to maintain composure with courteous and professional demeanor.
- First Aid and CPR Certification.
Traits and Characteristics
- Strong commitment to safety.
- A genuine desire to serve the public.
- Positive, personable and professional demeanor.
- Adaptive to learning new skills and knowledge.
- Adaptive to changes in a progressive work environment.
- Strong record of being organized, dependable and punctual.
- Strong conflict resolution skills and ability to work within a diverse workforce.
Communication
It is strongly recommended that applicants have access to a computer and a mobile phone during the entire hiring process. We expect to hear from candidates within a few days of our communication (request for interview, documentation, follow up, etc.) Recruitment process cannot continue if the candidate is not responsive. Please note that how you communicate with a potential employer is part of the evaluation process. Always be polite, prompt and professional when communicating with the office.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Crew stays in shared quarters onboard with little privacy and relatively constant vibration and engine noise often for long periods of time. This is a fast-paced and dynamic work environment with a diverse workforce. Crew may be moved from one vessel to another at the discretion of Management. Due to remote locations of vessel routes, internet connectivity is limited. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel to the vessels in Alaska and extended stay up to 5 months on board is required. Must be physically able to work a typical workday of about 10-14 hours per day, seven days a week. Environmental conditions generally include ambient inside temperature, ambient inside lighting, ambient to loud noise levels, all weather conditions, occasional use of required protective clothing including raingear and life preserver. Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Physically able to climb a 7-foot vertical ladder and fit through a 28-inch escape hatch.
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The Expedition Leader plays a vital role aboard Alaskan Dream Cruises vessels. This position is both an expedition leader and a cruise director, who works closely with the captain and hotel manager to ensure success, safety and unsurpassed guest services on every voyage. The Expedition Leader acts as the public face of the company and communicates efforts to headquarters in Sitka, along with the captain.
The Expedition Leader ideally is a local Alaskan, or an individual who has spent extensive time in Southeast Alaska.
Essential Duties & Responsibilities:
Lead and manage according to the Core Values of True Alaskan Hospitality as defined in our Mission Statement: “Immerse each guest in personable and unsurpassed level of service we call True Alaskan Hospitality”.
- Frequent public announcements informing guests of where they are along the route and noting points of interest along the way (lighthouses, historical sites, etc.).
- Maintain cruise schedule along with the captain.
- Coordinate with shore-based vendors to ensure port calls are seamless and well planned.
- Present information during run times and formal presentations of educational programs (often after dinner). Topics of focus should include Alaska Native culture, local history, local industry including fishing, timber, etc., and company history.
- Oversee and schedule educational presentations and other activities onboard.
- Work closely with the captain to coordinate various types of active exploration off vessel, including kayaking, hikes, and DIB excursions.
- Communicate with the Captain, Hotel Manager and the hospitality crew to keep everything on schedule.
- Actively monitor guest response to programming and activities and create plans to improve guest service.
- Administrative duties include supervision of the public bulletin board, distribution of turndown letters, travel logs, and tracking the travel schedule.
- Report back to Director of Guest Experience for support and direction.
- Understand and respect the many political and environmental points of view that guests hold.
- Ensure that material presented does not marginalize any traveler.
- Assist other ship departments when possible, or as assigned by the Captain or management.
- Follows prescribed hours set forth by the vessel’s daily roster.
- Holds a position on the Vessel’s Emergency Station Bill.
- Maintain awareness of basic safety rules, workplace safety and respect for the environment.
- Commit to understanding terrain and vessel itinerary.
- Perform other duties as assigned.
Minimum Qualifications:
- BS or higher degree or equivalent experience dealing with natural resources, marine biology, environmental education (or policy), botany, forestry, environmental geography, anthropology, history, or other related field of study preferred
- Excellent communication and writing skills with the ability to provide explanation of very complex or technical matters to people with little or no background in the area under discussion
- First Aid/CPR
- Proficiency in MS Office with expertise in Microsoft Word, PowerPoint and Excel and use of PA system.
- Ability to interpret and follow rules, policy and procedures.
- Ability to maintain composure with courteous and professional demeanor.
- Must have ability to interface and maintain effective relationships with all departments and employees in a highly diverse environment and able to execute operational imperatives in a swift and demanding environment.
- Must have strong interpersonal skills and able to effectively interact with guests.
- Must pass a security background check and DOT drug test.
Desired Qualifications:
- Proven team player and have a Can-Do attitude.
- Cruise Industry experience.
- First Aid and CPR Certification.
Traits and Characteristics:
- Strong commitment to safety.
- A genuine desire to serve the public.
- Positive, personable and professional demeanor.
- Adaptive to learning new skills and knowledge.
- Adaptive to changes in a progressive work environment.
- Strong record of being organized, dependable and punctual.
- Strong conflict resolution skills and ability to work within a diverse workforce.
Communication:
It is strongly recommended that applicants have access to a computer and a mobile phone during the entire hiring process. We expect to hear from candidates within a few days of our communication (request for interview, documentation, follow up, etc.) Recruitment process cannot continue if the candidate is not responsive. Please note that how you communicate with a potential employer is part of the evaluation process. Always be polite, prompt and professional when communicating with the office.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Crew stays in shared quarters onboard with little privacy and relatively constant vibration and engine noise often for long periods of time. This is a fast-paced and dynamic work environment with a diverse workforce. Crew may be moved from one vessel to another at the discretion of Management. Due to remote locations of vessel routes, internet connectivity is limited. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel to the vessels in Alaska and extended stay up to 5 months on board is required. Must be physically able to work a typical workday of about 10-14 hours per day, seven days a week. Environmental conditions generally include ambient inside temperature, ambient inside lighting, ambient to loud noise levels, all weather conditions, occasional use of required protective clothing including raingear and life preserver. Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Physically able to climb a 7-foot vertical ladder and fit through a 28-inch escape hatch.
Note:
This job description is intended only to describe the general nature and level of work being performed by an employee in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, skills, or abilities required of persons so classified or assigned.
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The Lead Expedition Leader plays a vital role aboard Alaskan Dream Cruises vessels. This position is both an expedition leader and a cruise director, who works closely with the captain and hotel manager to ensure success, safety and unsurpassed guest services on every voyage. The Lead Expedition Leader acts as the public face of the company and communicates efforts to headquarters in Sitka, along with the captain.
Essential Duties & Responsibilities:
Lead and manage according to the Core Values of True Alaskan Hospitality as defined in our Mission Statement: “Immerse each guest in personable and unsurpassed level of service we call True Alaskan Hospitality”.
- Frequent public announcements informing guests of where they are along the route and noting points of interest along the way (lighthouses, historical sites, etc.).
- Maintain cruise schedule along with the captain.
- Coordinate with shore-based vendors to ensure port calls are seamless and well planned.
- Present information during run times and formal presentations of educational programs (often after dinner). Topics of focus should include Alaska Native culture, local history, local industry including fishing, timber, etc., and company history.
- Oversee and schedule educational presentations and other activities onboard.
- Work closely with the captain to coordinate various types of active exploration off vessel, including kayaking, hikes, and DIB excursions.
- Support and supervise the Expedition Leader
- Communicate with the Captain, Hotel Manager and the hospitality crew to keep everything on schedule.
- Actively monitor guest response to programming and activities and create plans to improve guest service.
- Administrative duties include supervision of the public bulletin board, distribution of turndown letters, travel logs, and tracking the travel schedule.
- Report back to Onboard & Land Excursion Coordinator for support and direction.
- Understand and respect the many political and environmental points of view that guests hold.
- Ensure that material presented does not marginalize any traveler.
- Assist other ship departments when possible, or as assigned by the Captain or management.
- Follows prescribed hours set forth by the vessel’s daily roster.
- Holds a position on the Vessel’s Emergency Station Bill.
- Maintain awareness of basic safety rules, workplace safety and respect for the environment.
- Commit to understanding terrain and vessel itinerary.
- Perform other duties as assigned
Minimum Qualifications:
- BS or higher degree or equivalent experience dealing with natural resources, marine biology, environmental education (or policy), botany, forestry, environmental geography, anthropology, history, or other related field of study preferred
- Excellent communication and writing skills with the ability to provide explanation of very complex or technical matters to people with little or no background in the area under discussion
- First Aid/CPR
- Proficiency in MS Office with expertise in Microsoft Word, PowerPoint and Excel and use of PA system.
- Ability to interpret and follow rules, policy and procedures.
- Ability to maintain composure with courteous and professional demeanor.
- Must have ability to interface and maintain effective relationships with all departments and employees in a highly diverse environment and able to execute operational imperatives in a swift and demanding environment.
- Must have strong interpersonal skills and able to effectively interact with guests.
- Must pass a security background check and DOT drug test.
Desired Qualifications:
- Proven team player and have a Can-Do attitude.
- Cruise Industry experience.
- First Aid and CPR Certification.
Traits and Characteristics:
- Strong commitment to safety.
- A genuine desire to serve the public.
- Positive, personable and professional demeanor.
- Adaptive to learning new skills and knowledge.
- Adaptive to changes in a progressive work environment.
- Strong record of being organized, dependable and punctual.
- Strong conflict resolution skills and ability to work within a diverse workforce.
Communication:
It is strongly recommended that applicants have access to a computer and a mobile phone during the entire hiring process. We expect to hear from candidates within a few days of our communication (request for interview, documentation, follow up, etc.) Recruitment process cannot continue if the candidate is not responsive. Please note that how you communicate with a potential employer is part of the evaluation process. Always be polite, prompt and professional when communicating with the office.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Crew stays in shared quarters onboard with little privacy and relatively constant vibration and engine noise often for long periods of time. This is a fast-paced and dynamic work environment with a diverse workforce. Crew may be moved from one vessel to another at the discretion of Management. Due to remote locations of vessel routes, internet connectivity is limited. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel to the vessels in Alaska and extended stay up to 5 months on board is required. Must be physically able to work a typical workday of about 10-14 hours per day, seven days a week. Environmental conditions generally include ambient inside temperature, ambient inside lighting, ambient to loud noise levels, all weather conditions, occasional use of required protective clothing including raingear and life preserver. Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Physically able to climb a 7-foot vertical ladder and fit through a 28-inch escape hatch.
Note:
This job description is intended only to describe the general nature and level of work being performed by an employee in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, skills, or abilities required of persons so classified or assigned.
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The Assistant Chef handles and prepares food and meals for service to guests and crew according to recipes and in a timely manner, under the direction of the Head Chef while maintaining proper galley sanitation and safety standards.
Essential Duties & Responsibilities:
Works according to the Core Values of True Alaskan Hospitality as defined in our Mission Statement: “Immerse each guest in personable and unsurpassed level of service we call True Alaskan Hospitality”.
- Responsible for the preparation of all food in accordance with the ADC Menu matrix and Recipe Guide.
- Participates in the actual cooking and preparation of food items as a member of the galley staff, including baking breads, desserts, execution of breakfast and other prep as requested by Head Chef.
- Participating in the preparation and plating of all meals.
- Assists Head Chef in training, and developing of the Pantry Chefs, other Assistant Chefs, and galley stewards, by following company policies, and menus.
- Assists in loading, handling and proper storage of food and related items to maintain inventory at appropriate stocking levels and to ensure proper rotation of perishable and non-perishable food items.
- Implementing and executing food handling and cleaning procedures in accordance with the Alaska Department of Environmental Conservation regulations in the galley as outlined in the Safe Food Handling Manual and Cleaning Specifications Guide.
- Follows prescribed hours set forth by the Vessel’s Daily roster.
- Holds a position on the Vessel’s Emergency Station Bill.
- Maintain awareness of basic safety rules, workplace safety and respect for the environment.
- Commit to understanding terrain and vessel itinerary.
- Perform other duties as assigned.
Minimum Qualifications:
- Must be minimum 21 years of age
- High school diploma or equivalent GED
- Two years restaurant/banquet cooking in positions of increasing responsibility including line cooking and prep work within the last 5 years.
- Communication skills and ability to relate to guests and employees at all levels.
- Must pass a security background check and DOT drug test.
- Alaska Food Worker Card issued by DEC.
Desired Qualifications:
- Proven team player and have a Can-Do attitude.
- Culinary certification through school or previous company.
- ServSafe Certified Food Protection Manager.
- Experience in the cruise industry.
- Organized, even tempered.
- First Aid and CPR Certification.
Traits and Characteristics:
- Strong commitment to safety.
- A genuine desire to serve the public.
- Positive, personable and professional demeanor.
- Adaptive to learning new skills and knowledge.
- Adaptive to changes in a progressive work environment.
- Strong record of being organized, dependable and punctual.
- Strong conflict resolution skills and ability to work within a diverse workforce.
Communication:
It is strongly recommended that applicants have access to a computer and a mobile phone during the entire hiring process. We expect to hear from candidates within a few days of our communication (request for interview, documentation, follow up, etc.) Recruitment process cannot continue if the candidate is not responsive. Please note that how you communicate with a potential employer is part of the evaluation process. Always be polite, prompt and professional when communicating with the office.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Crew stays in shared quarters onboard with little privacy and relatively constant vibration and engine noise often for long periods of time. This is a fast-paced and dynamic work environment with a diverse workforce. Crew may be moved from one vessel to another at the discretion of Management. Due to remote locations of vessel routes, internet connectivity is limited. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel to the vessels in Alaska and extended stay up to 5 months on board is required. Must be physically able to work a typical workday of about 10-14 hours per day, seven days a week. Environmental conditions generally include ambient inside temperature, ambient inside lighting, ambient to loud noise levels, all weather conditions, occasional use of required protective clothing including raingear and life preserver. Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Physically able to climb a 7-foot vertical ladder and fit through a 28-inch escape hatch.
Supervisory Responsibilities: Yes No
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The Bartender is responsible for the vessel’s daily beverage sales operation including the effective administration, supervision and execution of programs consistent with the company standards and goals of providing excellent service according to the Core Values of True Alaskan Hospitality that drive the guest experience culture, while achieving and exceeding revenue targets.
Essential Duties & Responsibilities
Work according to the core Values of True Alaskan Hospitality as defined in our Mission Statement: Immerse each guest in personable and unsurpassed level of service we call True Alaskan Hospitality.
- Deliver the highest possible quality of beverage services on board and ensure the implementation and execution of corporate policies and procedures within the Hotel Department.
- Controls, measures and reports bar sales outlet performance daily and takes required corrective action to ensure operations are in accordance with the company standards and objectives.
- Achieves or exceeds bar revenue and cost objectives for the established cruise program targets. Creates new opportunities and maximizes existing ones to generate extra revenue. Manages the beverage outlet as a profit center, assuming responsibility for all revenue and expenses. Ensures that the department’s operational budget is strictly adhered to and that all costs are strictly controlled. Recommends measures to control/reduce costs.
- Implements inventory and audit procedures for beverage facilities consistent with operational policies and directives. Along with the Hotel Manager, ensures beverage inventories in stores and bars are at the par level determined by the Company. Ensures that the bar is counted after each cruise and investigates discrepancies.
- Assures beverage facilities are maintained at company standards and meet or exceed Alaska Department of Environmental Conservation regulations. In addition, inspects lounge and bar in respect to physical condition, equipment condition and presentation and ensures prompt repair and maintenance through proper use of job orders.
- Follows prescribed hours set forth by the vessel’s daily roster.
- Holds a position on the Vessel’s Emergency Station Bill.
- Maintain awareness of basic safety rules, workplace safety and respect for the environment.
- Commit to understanding terrain and vessel itinerary.
- Perform other duties as assigned.
Minimum Qualifications
- Must be minimum 21 years of age.
- High school diploma or equivalent GED
- TAP (Training for Alcohol Professionals) and Alaska Food Worker Card issued by DEC.
- Must pass a security background check and DOT drug test.
- 2-4 years of experience in the culinary or restaurant industry with proven knowledge of and experience in bar duties obtained within the last 2 years.
- Proficiency in MS Office with expertise in Microsoft Word and Excel.
- Communication skill require the ability to represent the company in public appearances.
- Ability to train and supervise others and be able to review their work.
Desired Qualifications
- Proven team player and have a Can-Do attitude.
- Organized, even tempered.
- Strong interpersonal skills and guest service aptitude.
- Strong communication skills: verbal, non-verbal and written.
- Ability to take directions and work with a diverse team.
- Ability to interpret and follow rules, policy and procedures.
- Ability to maintain composure with courteous and professional demeanor.
- First Aid and CPR Certification.
Traits and Characteristics
- Strong commitment to safety.
- A genuine desire to serve the public.
- Positive, personable and professional demeanor.
- Adaptive to learning new skills and knowledge.
- Adaptive to changes in a progressive work environment.
- Strong record of being organized, dependable and punctual.
- Strong conflict resolution skills and ability to work within a diverse workforce.
Communication
It is strongly recommended that applicants have access to a computer and a mobile phone during the entire hiring process. We expect to hear from candidates within a few days of our communication (request for interview, documentation, follow up, etc.) Recruitment process cannot continue if the candidate is not responsive. Please note that how you communicate with a potential employer is part of the evaluation process. Always be polite, prompt and professional when communicating with the office.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Crew stays in shared quarters onboard with little privacy and relatively constant vibration and engine noise often for long periods of time. This is a fast-paced and dynamic work environment with a diverse workforce. Crew may be moved from one vessel to another at the discretion of Management. Due to remote locations of vessel routes, internet connectivity is limited. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel to the vessels in Alaska and extended stay up to 5 months on board is required. Must be physically able to work a typical workday of about 10-14 hours per day, seven days a week. Environmental conditions generally include ambient inside temperature, ambient inside lighting, ambient to loud noise levels, all weather conditions, occasional use of required protective clothing including raingear and life preserver. Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Physically able to climb a 7-foot vertical ladder and fit through a 28-inch escape hatch.
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The Dining Lead Steward plays a crucial role in enhancing our passengers' onboard dining experience. This individual is responsible for overseeing the seamless operation of our dining room, ensuring impeccable service standards, and maintaining an atmosphere that mirrors the natural elegance and beauty of Alaska.
In addition, this position is responsible for the vessel’s daily food and food-related beverage service to guests as well as maintaining the cleanliness of guest cabins, corridors, and public areas, consistent with the company standards and goals of providing excellent service according to the Core Values of True Alaskan Hospitality.
Essential Duties & Responsibilities:
Work according to the core Values of True Alaskan Hospitality as defined in our Mission Statement: Immerse each guest in personable and unsurpassed level of service we call True Alaskan Hospitality.
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Dining Room
- Responsible for friendly, courteous, and gracious service to all guests, and handles queries, concerns, or special requests from guests.
- Supervise, monitor performance, train, and task assignment for Stewards in front of the house service delivery to the guests in the dining room. This includes the setting of tables, preparing beverages for meal service, and clean up, which includes proper storage of all dishes, silverware, and glassware after washing as well as the cleaning of the dining room.
- Expediting; coordinate with kitchen staff to ensure timely and accurate delivery of dishes, maintaining a constant line of communication with chefs to ensure guest satisfaction.
- Manage dining room inventory of goods, equipment, supplies, conduct inventory for weekly orders.
- Required to learn and understand daily menus and types of seafood served each day.
- Implementing and executing food service and cleaning procedures in accordance with the Alaska Department of Environmental Conservation regulations in the dining room, lounge and cabins as outlined in the Safe Food Handling Manual and Cleaning Specifications Guide
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Meal/Beverage Service
- Ensure guests are seated promptly and efficiently.
- Oversee the meal service operations, ensuring food is served promptly and to company standards.
- Oversee the daily set-up for social hour in the lounge, which includes and is not limited to appetizer set-up and delivery.
- Required to learn Beverage menu served each day.
- Housekeeping / Turn Day
- May be called upon to provide cabin service and all related services including the daily cleaning and make up of cabins, maintaining and providing all cabin and bathroom supplies, distribution of guest amenities such as turn-down chocolates, parcels, gifts, paperwork etc.
- Responsible for complete turn on all cabins, common areas to ready vessel for new guests. Assists with the handling of baggage, laundry, stores and garbage.
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Crew Member
- Follows prescribed hours set forth by the vessel’s daily roster.
- Holds a position on the Vessel’s Emergency Station Bill.
- Maintain awareness of basic safety rules, workplace safety and respect for the environment.
- Commit to understanding terrain and vessel itinerary.
- Perform other duties as assigned.
Minimum Qualifications:
- Must be minimum 21 years of age.
- High school diploma or equivalent GED
- TAP (Training for Alcohol Professionals) and Alaska Food Worker Card issued by DEC.
- Must pass a security background check and DOT drug test.
Desired Qualifications:
- 1-3 years of experience and/or education in the culinary, hospitality or cruise industry within the last 3 years.
- Proven team player and have a Can-Do attitude.
- Organized, keen attention to detail, even tempered.
- Strong leadership and interpersonal skills and guest service aptitude.
- Strong communication skills: verbal, non-verbal and written.
- Ability to take directions and work with a diverse team.
- Ability to interpret and follow rules, policy and procedures.
- Ability to maintain composure with courteous and professional demeanor.
- First Aid and CPR Certification.
Traits and Characteristics:
- Strong commitment to safety.
- A genuine desire to serve the public.
- Positive, personable and professional demeanor.
- Adaptive to learning new skills and knowledge.
- Adaptive to changes in a progressive work environment.
- Strong record of being organized, dependable and punctual.
- Strong conflict resolution skills and ability to work within a diverse workforce.
Communication:
It is strongly recommended that applicants have access to a computer and a mobile phone during the entire hiring process. We expect to hear from candidates within a few days of our communication (request for interview, documentation, follow up, etc.) Recruitment process cannot continue if the candidate is not responsive. Please note that how you communicate with a potential employer is part of the evaluation process. Always be polite, prompt and professional when communicating with the office.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Crew stays in shared quarters onboard with little privacy and relatively constant vibration and engine noise often for long periods of time. This is a fast-paced and dynamic work environment with a diverse workforce. Crew may be moved from one vessel to another at the discretion of Management. Due to remote locations of vessel routes, internet connectivity is limited. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel to the vessels in Alaska and extended stay up to 5 months on board is required. Must be physically able to work a typical workday of about 10-14 hours per day, seven days a week. Environmental conditions generally include ambient inside temperature, ambient inside lighting, ambient to loud noise levels, all weather conditions, occasional use of required protective clothing including raingear and life preserver. Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Physically able to climb a 7-foot vertical ladder and fit through a 28-inch escape hatch.
Supervisory Responsibilities: Yes No
Who: Stewards
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Dining Room
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The Galley Utility is responsible for the handling, transport and cleaning of food, food service equipment, utensils and areas in the galley and dish-wash area of the galley under the direction of the Head Chef while maintaining proper galley sanitation and safety standards.
Essential Duties & Responsibilities
Works according to the Core Values of True Alaskan Hospitality as defined in our Mission Statement: “Immerse each guest in personable and unsurpassed level of service we call True Alaskan Hospitality”.
- Responsible for the proper cleaning procedures in the dish-wash area including but not limited to pre-rinse, pre-soak, wash, rinse and sanitize of all types of plate, silverware, pots and pans, utensils and glassware (except bar glassware).
- Implementing and executing food handling and cleaning procedures in accordance with the Alaska Department of Environmental Conservation regulations in the galley as outlined in the Safe Food Handling Manual and Cleaning Specifications Guide. Assist with trash removal and disposal.
- Follows prescribed hours set forth by the vessel’s daily roster.
- Holds a position on the Vessel’s Emergency Station Bill.
- Maintain awareness of basic safety rules, workplace safety and respect for the environment.
- Commit to understanding terrain and vessel itinerary.
- Perform other duties as assigned.
Minimum Qualifications
- Must be minimum 21 years of age.
- High school diploma or equivalent GED
- Alaska Food Worker Card issued by DEC.
- Must pass a security background check and DOT drug test.
- 6 Months experience in the culinary or restaurant industry within the last 2 years.
Desired Qualifications
- Culinary certification through school or previous company preferred.
- Proven team player and have a Can-Do attitude.
- Organized, even tempered.
- Strong interpersonal skills and guest service aptitude.
- Strong communication skills: verbal, non-verbal and written.
- Ability to take directions and work with a diverse team.
- Ability to interpret and follow rules, policy and procedures.
- Ability to maintain composure with courteous and professional demeanor.
- First Aid and CPR Certification.
Traits and Characteristics
- Strong commitment to safety.
- A genuine desire to serve the public.
- Positive, personable and professional demeanor.
- Adaptive to learning new skills and knowledge.
- Adaptive to changes in a progressive work environment.
- Strong record of being organized, dependable and punctual.
- Strong conflict resolution skills and ability to work within a diverse workforce.
Communication
It is strongly recommended that applicants have access to a computer and a mobile phone during the entire hiring process. We expect to hear from candidates within a few days of our communication (request for interview, documentation, follow up, etc.) Recruitment process cannot continue if the candidate is not responsive. Please note that how you communicate with a potential employer is part of the evaluation process. Always be polite, prompt and professional when communicating with the office.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Crew stays in shared quarters onboard with little privacy and relatively constant vibration and engine noise often for long periods of time. This is a fast-paced and dynamic work environment with a diverse workforce. Crew may be moved from one vessel to another at the discretion of Management. Due to remote locations of vessel routes, internet connectivity is limited. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel to the vessels in Alaska and extended stay up to 5 months on board is required. Must be physically able to work a typical workday of about 10-14 hours per day, seven days a week. Environmental conditions generally include ambient inside temperature, ambient inside lighting, ambient to loud noise levels, all weather conditions, occasional use of required protective clothing including raingear and life preserver. Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Physically able to climb a 7-foot vertical ladder and fit through a 28-inch escape hatch.
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The Head Chef directs the activities of all food preparation and service functions onboard in accordance with the ADC Menu and Recipe Guide and ensures proper training and development of the galley crew while maintaining proper galley sanitation and safety standards. The Head Chef leads and manages according to the Core Values of True Alaskan Hospitality as defined in our Mission Statement. The Head Chef is responsible for the ordering, storing and consumption of food products and meets and/or exceeds established company cost control within the department.
Essential Duties & Responsibilities
Lead and manage according to the Core Values of True Alaskan Hospitality as defined in our Mission Statement: “Immerse each guest in personable and unsurpassed level of service we call True Alaskan Hospitality”.
- Deliver the highest possible quality of culinary services onboard.
- Participates in the actual cooking and preparation of food items as a member and leader of the galley team.
- Responsible for final food products for all meal periods, including butchering, portioning, preparation, execution, presentation, and exceptional flavor profile.
- Responsible for the galley department and the overall direction, supervision, training, and personal conduct of all employees assigned to the galley operation.
- Responsible for the implementation of all menus, standards, and procedures in accordance with the ADC Menu and Recipe Guide and ensuring that existing menu cycles in the food operation are followed.
- Actively controls the budget.
- Responsible for the implementation and execution of food handling and cleaning procedures in accordance with the Alaska Department of Environmental Conservation regulations in the galley as outlined in the Safe Food Handling Manual and Cleaning Specifications Guide. Follows all HACCP procedures as set by the company and sets training accordingly for all galley personnel and ensures that all galley personnel can answer all questions during sanitation inspections.
- Responsible for creating an atmosphere in the kitchen organization which will achieve maximum productivity and a high degree of responsibility towards producing safe, wholesome, high quality and attractive food for guests and crew.
- Responsible for the preparation of the weekly orders with the Hotel Manager, including loading and checking in stores, while ensuring proper FIFO rotation practices.
- Responsible for the culinary training of all galley team members.
- Acts as an ambassador, and supporter of the company’s sustainable seafood program.
- Responsible for the execution of special dietary restriction, and allergies
- Support performance management system and attend all mandatory onboard meetings.
- Strictly follows the Standard Operating Procedures and ensures the galley team does so as well.
- Practices hands-on management during all meal hours to ensure an efficient food operation and that the highest quality of food is being served for both guest and crew and takes corrective action when necessary.
- Takes ownership of the food tastings and checks the menu knowledge of the galley team.
- Guest interaction such as and not limited to beach BBQs, cooking classes, demonstrations, guiding local market visits.
- Follows prescribed hours set forth by the vessel’s daily roster.
- Holds a position on the Vessel’s Emergency Station Bill.
- Maintain awareness of basic safety rules, work place safety and respect for the environment
- Performs and manages other duties as assigned.
Minimum Qualifications
- Culinary arts degree or similar.
- Completed and approved training course that includes practical cookery, food and personal hygiene, food storage, stock control and environmental protection and catering health and safety.
- Well-rounded culinary skills to include baking, garde manger, line cooking, banquet serving, and dishwashing.
- 3-5 years of experience in the restaurant or culinary industry, with a minimum of 2 years in a supervisory or management role.
- Strategic planner with sound technical skills, analytical ability, sound judgment and operational organization.
- Must have excellent communication skills and ability to relate to guests and employees at all levels.
- Must have ability to interface and maintain effective relationships with all departments and employees in a highly diverse environment and able to execute operational imperatives in a swift and demanding environment.
- Functional knowledge of Microsoft Word, Excel, and Access.
- Must pass a security background check and DOT drug test.
- ServSafe Certified Food Protection Manager.
Desired Qualifications
- Proven team player and have a Can-Do attitude.
- Experience in the cruise industry strongly preferred.
- First Aid and CPR Certification.
Traits and Characteristics
- Strong commitment to safety.
- A genuine desire to serve the public.
- Positive, personable and professional demeanor.
- Adaptive to learning new skills and knowledge.
- Adaptive to changes in a progressive work environment.
- Strong record of being organized, dependable and punctual.
- Strong conflict resolution skills and ability to work within a diverse workforce.
Communication
It is strongly recommended that applicants have access to a computer and a mobile phone during the entire hiring process. We expect to hear from candidates within a few days of our communication (request for interview, documentation, follow up, etc.) Recruitment process cannot continue if the candidate is not responsive. Please note that how you communicate with a potential employer is part of the evaluation process. Always be polite, prompt and professional when communicating with the office.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Executive Chef stays in private quarters, Crew stays in shared quarters onboard with little privacy and relatively constant vibration and engine noise often for long periods of time. This is a fast-paced and dynamic work environment with a diverse workforce. Crew may be moved from one vessel to another at the discretion of Management. Due to remote locations of vessel routes, internet connectivity is limited. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel to the vessels in Alaska and extended stay up to 5 months on board is required. Must be physically able to work a typical workday of about 10-14 hours per day, seven days a week. Environmental conditions generally include ambient inside temperature, ambient inside lighting, ambient to loud noise levels, all weather conditions, occasional use of required protective clothing including raingear and life preserver. Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Physically able to climb a 7-foot vertical ladder and fit through a 28-inch escape hatch.
Supervises: Assistant Chef, Pastry Chef/Baker, Galley Utility
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The Steward is responsible for the vessel’s daily food and food-related beverage service to guests as well as maintaining the cleanliness of guest cabins, corridors and public areas, consistent with the company standards and goals of providing excellent service according to the Core Values of True Alaskan Hospitality. Participate in evening entertainment activities as directed by the Hotel Manager.
Essential Duties & Responsibilities
Work according to the core Values of True Alaskan Hospitality as defined in our Mission Statement: Immerse each guest in personable and unsurpassed level of service we call True Alaskan Hospitality.
Dining Room
- Responsible for friendly, courteous and gracious service to all guests.
- Responsible for front of the house service delivery to the guests in the dining room. This includes the setting of tables, preparing beverages for food service, meal service, providing beverage service and clean up, which includes proper storage of all dishes, silverware and glassware after washing as well as the cleaning of the dining room.
- Required to learn and understand daily menus and types of seafood served each day.
- Implementing and executing food service and cleaning procedures in accordance with the Alaska Department of Environmental Conservation regulations in the dining room, lounge and cabins as outlined in the Safe Food Handling Manual and Cleaning Specifications Guide
Beverage Service
- Responsible for the daily set-up for social hour in the lounge, which includes and is not limited to appetizer set-up and delivery. Order-taking and delivery of beverages to guests as well assisting the bartender in cleaning up the lounge after dinner service begins. Assist the bartender with wine service during dinner.
- Required to learn Beverage menu served each day.
Housekeeping / Turn Day
- Provide cabin service and all related services including the daily cleaning and make up of cabins, maintaining and providing all cabin and bathroom supplies, distribution of guest amenities such as turn-down chocolates, parcels, gifts, paperwork etc.
- Responsible for complete turn on all cabins, common areas to ready vessel for new guests. Assists with the handling of baggage, laundry, stores and garbage.
Crew Member
- Follows prescribed hours set forth by the vessel’s daily roster.
- Holds a position on the Vessel’s Emergency Station Bill.
- Maintain awareness of basic safety rules, workplace safety and respect for the environment.
- Commit to understanding terrain and vessel itinerary.
- Perform other duties as assigned.
Minimum Qualifications
- Must be minimum 21 years of age.
- High school diploma or equivalent GED
- TAP (Training for Alcohol Professionals) and Alaska Food Worker Card issued by DEC.
- Must pass a security background check and DOT drug test.
Desired Qualifications
- 1-3 years of experience and/or education in the culinary or hospitality industry within the last 3 years.
- Proven team player and have a Can-Do attitude.
- Organized, even tempered.
- Strong interpersonal skills and guest service aptitude.
- Strong communication skills: verbal, non-verbal and written.
- Ability to take directions and work with a diverse team.
- Ability to interpret and follow rules, policy and procedures.
- Ability to maintain composure with courteous and professional demeanor.
- First Aid and CPR Certification.
Traits and Characteristics
- Strong commitment to safety.
- A genuine desire to serve the public.
- Positive, personable and professional demeanor.
- Adaptive to learning new skills and knowledge.
- Adaptive to changes in a progressive work environment.
- Strong record of being organized, dependable and punctual.
- Strong conflict resolution skills and ability to work within a diverse workforce.
Communication
It is strongly recommended that applicants have access to a computer and a mobile phone during the entire hiring process. We expect to hear from candidates within a few days of our communication (request for interview, documentation, follow up, etc.) Recruitment process cannot continue if the candidate is not responsive. Please note that how you communicate with a potential employer is part of the evaluation process. Always be polite, prompt and professional when communicating with the office.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Crew stays in shared quarters onboard with little privacy and relatively constant vibration and engine noise often for long periods of time. This is a fast-paced and dynamic work environment with a diverse workforce. Crew may be moved from one vessel to another at the discretion of Management. Due to remote locations of vessel routes, internet connectivity is limited. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel to the vessels in Alaska and extended stay up to 5 months on board is required. Must be physically able to work a typical workday of about 10-14 hours per day, seven days a week. Environmental conditions generally include ambient inside temperature, ambient inside lighting, ambient to loud noise levels, all weather conditions, occasional use of required protective clothing including raingear and life preserver. Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Physically able to climb a 7-foot vertical ladder and fit through a 28-inch escape hatch.
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The linen attendant is responsible for assuring an adequate quantity of linen is maintained in the Linen Storage in Sitka and Juneau as well as on board the vessels by restocking and delivering clean linen to all parts of the organization.
Essential Duties & Responsibilities:
Work according to the core Values of True Alaskan Hospitality as defined in our Mission Statement: Immerse each guest in personable and unsurpassed level of service we call True Alaskan Hospitality.
- Unloading of clean linen into shelves in clean linen room
- Matches counts of items received to items sent on invoice
- Restocks and delivers clean linen to the vessels after receiving linen orders from the vessels
- Keeps the Sitka Main Linen Room in clean and orderly condition
- Restocks linen periodically at the Juneau facility
- Occasionally required to wash, dry and sort linen in a Self-Service Laundry facility in Juneau
- Conduct a full count of linen after the season
- Store clean linen after the end of the season in Vacuum sealed bags
Minimum Qualifications:
- Must be able to communicate in English
- Must be able to follow oral and written instructions and have good communication skills
- High school diploma or GED equivalent preferred
- Must be able to perform simple mathematics
Desired Qualifications:
- Proven team player and have a Can-Do attitude.
- Hotel cleaning/linen procedures experience preferred, but not required
- Organized, even tempered.
- Strong interpersonal skills and guest service aptitude.
- Ability to take directions, work independently and work with a diverse team.
- Ability to interpret and follow rules, policy, and procedures.
- Ability to maintain composure with courteous and professional demeanor.
- Must be neat, clean while on duty
Traits and Characteristics:
- Strong commitment to safety.
- A genuine desire to serve the public.
- Positive, personable, and professional demeanor.
- Adaptive to learning new skills and knowledge.
- Adaptive to changes in a progressive work environment.
- Strong record of being organized, dependable and punctual.
- Strong conflict resolution skills and ability to work within a diverse workforce.
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Communication:
It is strongly recommended that applicants have access to a computer and a mobile phone during the entire hiring process. We expect to hear from candidates within a few days of our communication (request for interview, documentation, follow up, etc.) Recruitment process cannot continue if the candidate is not responsive. Please note that how you communicate with a potential employer is part of the evaluation process. Always be polite, prompt, and professional when communicating with the office.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This is a fast-paced and dynamic work environment with a diverse workforce.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be physically able to work a typical workday of about 10-14 hours per day, seven days a week. Environmental conditions generally include ambient inside temperature, ambient inside lighting, ambient to loud noise levels, all weather conditions, occasional use of required protective clothing including raingear and life preserver. Occasionally required to lift and/or move up to 50 pounds. Physically able to climb a 7-foot vertical ladder and ability to work standing for six hours plus per day.
