Assistant Front Desk Manager

The Oasis at Death Valley

Live. Work. Explore. as a part of our Lodging team at the Oasis at Death Valley!

The Oasis at Death Valley is situated in a lush, spring-fed desert oasis, surrounded by the vast and arid desert of Death Valley National Park. The Oasis operates the historic AAA Four Diamond Inn and Ranch, restaurants, gift shops, and the world's lowest elevation golf course. Both hotels are open year-round and feature swimming pools fed by naturally warm local springs.

We’re hiring an Assistant Front Desk Manager to Live. Work. Explore. in Death Valley National Park!

Job Summary:
We are looking for an Assistant Front Desk Manager to support the Ranch Front Office Manager in day-to-day operations. This position requires support and training of Xanterra quality standards for the department.

The Details:
Position Type: Full-Time, Year-Round
Season Dates: April 2024
Pay: $21.95/Hour
Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

Why the Oasis at Death Valley?
Death Valley National Park is in the northern Mojave Desert in California and is the largest National Park outside of Alaska. With incredibly diverse ecosystems, sand dunes, mountains, and America's lowest elevations, Death Valley is an incredible place to call home. We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests.

Life at the Oasis:

• Employee housing (dormitory-style or RV site)
• Free breakfast and lunch with $4 dinners in the employee dining room (cafeteria-style)
• Free on-site laundry facility, Wi-Fi (limited bandwidth)
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits and Perks:

• Free Death Valley National Park pass
• Free access to pool, golf course, rec center, gym and sports courts
• Exclusive Retail and Dining discounts at the Oasis
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities:

• Communicate with Inn and Ranch Front Office Managers and Assistant Managers/Lead daily to preempt crises and anticipate guest problems.
• Complete assigned duties and/or tasks as requested by direct supervisor(s).
• Maintain AAA 4 Diamond standards for Inn Front Office operations.
• Communicate with Front Office Manager regarding all schedules.
• Train and cross-train all employees in the operations of the Front Office, Valet/Bell, and Night Audit.
• Ensure that all specific room requests are blocked in a timely manner.
• Maintain smooth and open communications with all resort departments.
• Handle guest situations as they arise to achieve a solution to any and all guest problems before they leave our property.
• Fill in as needed for Inn Front Office Manager in his/her absence.
  • Communicate with Housekeeping Manager, Executive Housekeeping Manager and Maintenance department to resolve room issues.
  • Inspect VIP rooms
  • Interact with F&B operations to resolve group or guest issues.
  • Make rounds of all guest areas as needed to include the grounds, guest rooms, guest room floors, public spaces, etc.
• Responsible for ensuring that all employees are aware of the Ecometrix Policy, Xanterra’s company-wide Environmental Management System (EMS) and their roles and responsibilities in achieving conformance to the policy.
• Other duties as assigned.

Qualifications:

• Knowledge of hospitality operations.
• Proven organizational and management skills.
• Previous experience with hotel management software.
• Micro’s Opera property management system preferred.
• Must have working knowledge of Microsoft Word and Excel
• Must be able to type 40 wpm

Physical Requirements:

• Requires standing for long periods of time.
• Must be able to lift 30lbs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.