IT Technician II

The Oasis at Death Valley

Live. Work. Explore. as a part of our IT team at the Oasis at Death Valley!

The Oasis at Death Valley is situated in a lush, spring-fed desert oasis, surrounded by the vast and arid desert of Death Valley National Park. The Oasis operates the historic AAA Four Diamond Inn and Ranch, restaurants, gift shops, and the world's lowest-elevation golf course. Both hotels are open year-round and feature swimming pools fed by naturally warm local springs.

We’re hiring an IT Technician II to Live. Work. Explore. in Death Valley National Park!

Job Summary:
Provides direct support to the property’s end user at The Oasis at Death Valley community. Works directly with the Regional Director of IT and/or Assistant Director of IT on more sophisticated issues and projects and assists employees with areas that are more complex. The IT Technician II is also responsible for computer operations tasks that need to be completed in the data center when assigned these responsibilities.

The Details:
Position Type: Full-Time, Year-Round
Start Dates: April or May 2024
Pay: $24.15/Hour
Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

Why the Oasis at Death Valley?
Death Valley National Park is in the northern Mojave Desert in California and is the largest National Park outside of Alaska. With incredibly diverse ecosystems, sand dunes, mountains, and America's lowest elevations, Death Valley is an incredible place to call home. We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests.

Life at the Oasis:

• Employee housing (dormitory-style or RV site)
• Free breakfast and lunch with $4 dinners in the employee dining room (cafeteria-style)
• Free on-site laundry facility, Wi-Fi (limited bandwidth)
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits and Perks:

• Free Death Valley National Park pass
• Free access to pool, golf course, rec center, gym and sports courts
• Exclusive Retail and Dining discounts at the Oasis
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities:

• Responsible for oversight of computers and related peripheral equipment in the computer room and throughout the entire property including POS Hardware.
• Oversees maintenance of records and logs associated with computer processes.
• Coordinates training of new IT technicians where required.
• Helps to ensure the integrity of programs, files, and databases by overseeing other IT technicians in the use of utility programs, comprehensive backup procedures, documentation, and logging maintenance.
• Can be assigned to act as the Technical Advisor on Duty in the absence of the Regional Director of IT and the Assistant Director of IT.
• Participates in the on-call duty rotation for after-hours support.
• Assists other IT technicians with decisions on proper “corrective-action” procedures during problem situations.
• Works with software and hardware support personnel toward the resolution of problems.
• Install and maintain personal computers and software as requested.
• Works in conjunction with the Regional Director of IT and the Assistant Director of IT to maintain and troubleshoot network systems.
• Assists the Regional Director of IT and Assistant Director of IT in the day-to-day operation of the computer facility.
• Develop and modify reports using a variety of report writer programs used throughout the property if deemed necessary by senior management.
• Assists with coverage of the helpdesk (if one exists at their property) when needed by the department.
• Position may be required to serve in an on-call capacity for after-hours/non-business hours support if it is determined this is needed by the Chief Information Officer or Regional/Property Controller or Regional Director of IT.
• May need to assist in hardware maintenance on other application servers, arrays, SAN, and other equipment.
• Other duties as assigned.

Qualifications:

• Must possess 1+ years of related IT experience, with demonstrated project management skills.  
• Bachelor’s degree in information technology or business administration with a concentration in Information Technology, Hospitality Administration and/or Accounting or equivalent work experience.
• Background in IT systems and/or Microsoft Certified Systems Administrator (MCSA) certification.
• Prior experience with Payment Card Industry compliance requirements is optional but preferred.
• Must have a working knowledge of various platforms including Windows, Active Directory and Microsoft Terminal Services.
• Must have experience specifying, maintaining, and troubleshooting Ethernet, Coax, POTS, and Fiber Optic infrastructures.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.