Guest Service Agent

North Shore Resort Company - Superior Shores Resort and Lutsen Resort

We are looking for a Guest Service Agent to assist at our front desk. Ideal candidates should have prior experience in booking softwares and guest services at a prior hotel or resort. Responsibilities include:

• Checking guests in and out of the resort
• Managing guest folios
• Folio payment processing
• Managing guest needs and requests in quick order
• Providing Luxury Service and Hospitality
• Handling all reservations that are not directed through corporate’s Central Reservations
• Making non lodging reservations for dining, tours and excursions
• Inventory Management

 This position will follow and comply with all company policies and procedures set forth by the ownership, department, and human resources. Ensure uniform and personal appearance are clean and professional with tucked-in, non-wrinkly articles of clothing. Appearance should be well groomed, pleasant or no odor, appropriate shoe ware, and black dress pants. Maintain confidentiality of all guest, company, and service standards, and other non-public information, and protect company physical and intellectual property assets.

Benefits include employee housing, amenity usage, and employee discounts in Gift Shop and Restaurant. We offer paid training, certification in Forbes International Luxury Standards, and opportunities for long-term employment and merit-based promotions and raises.