Excursions

Guest Service Representative

$18.00 / hour

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Guest Services Representative

Reports To: Tour Sales Supervisor
Category: Seasonal | April–October 2027
Salary: $18/hour + bonus potential
Location: Icy Strait Point, Hoonah, Alaska

👋 BE THE FIRST HELLO. HELP CREATE THE ADVENTURE.

As a Guest Services Representative at Icy Strait Point, you’ll be one of the first friendly faces guests encounter as they prepare for their Alaska adventure. You’ll help guests select and prepare for excursions, verify tour requirements, complete necessary waivers, and find their departure locations on time.

This role combines customer service, organization, communication, and safety to help keep our tours running smoothly. From answering questions and welcoming visitors to escorting guests to tour vehicles or the gondola, you’ll help turn a guest’s plans into an unforgettable Alaska experience.


🎯 WHAT YOU’LL DO

  • Deliver Exceptional Guest Service: Welcome guests, answer questions, provide accurate excursion information, and create a positive first impression of Icy Strait Point.

  • Sell Excursions: Promote and sell available tours while helping guests select experiences that fit their interests and requirements.

  • Prepare Guests for Departure: Conduct guest orientations, manage lines and crowds, announce departures, and ensure guests are ready to leave on schedule.

  • Verify Tour Requirements: Confirm guest weight and driver’s license information when required, ensure excursion waivers are completed, and manage the bag-check area.

  • Coordinate Guest Loading: Escort guests to their assigned tour vehicles or the gondola and safely direct passenger traffic during loading and unloading.

  • Communicate Across Teams: Coordinate professionally with tour guides, drivers, supervisors, gondola operators, and management to support efficient daily operations.

  • Share Alaska’s Story: Help guests learn about Icy Strait Point, local attractions, and the surrounding area while supporting opportunities to share Tlingit culture.

  • Promote the Destination: Recommend other Icy Strait Point venues and experiences, distribute informational materials, and sell merchandise when assigned.

  • Support the Team: Assist other programs and departments as needed, work effectively independently and with coworkers, and participate in all required training and safety programs.

  • Follow BAP: Conduct daily activities and make decisions in accordance with Icy Strait Point’s guiding principles: Best, Authentic, Profitable.


🌟 WHAT WE’RE LOOKING FOR

  • Must be 18 years of age or older.

  • Knowledge of Tlingit culture or a genuine willingness to learn and share cultural information respectfully.

  • Ability and willingness to learn and present a Tlingit Introduction.

  • Knowledge of the local area, including marine life, plants, animals, and birds, or enthusiasm for learning.

  • Strong verbal communication skills and a professional, welcoming approach to guest interactions.

  • A patient, friendly personality and confidence leading groups of children and adults.

  • A strong commitment to guest safety and operational procedures.

  • Ability to learn, retain, and accurately communicate excursion information and requirements.

  • Comfort working in a fast-paced environment with changing priorities and large groups of guests.

  • Ability to work both independently and collaboratively.

  • Willingness to promote venue experiences, distribute information, and sell merchandise when assigned.

  • Safety-sensitive position: Employment is subject to drug testing.


💪 PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

  • Willingness to live and work in a remote, rural community.

  • Comfortable traveling by small plane or ferry to and from a remote location.

  • Ability to walk and work on gravel roads in inclement weather.

  • Ability to stand and walk for extended periods throughout the workday.

  • Ability to perform moderate physical activity, including standing, walking, reaching, climbing, and lifting more than 25 pounds.

  • Ability to recognize potential safety hazards visually and respond appropriately.

  • Comfortable working outdoors and interacting with large numbers of guests throughout the day.

  • Ability to work effectively in changing Alaska weather conditions.


🏔️ WHY YOUR ROLE MATTERS

You help turn a guest’s plans into their Alaska adventure.

Before guests reach their excursions, there are important details to get right. You’ll ensure they have the information they need, meet the requirements for their tours, complete the necessary paperwork, and reach their departure points safely and on time.

You’ll connect with people from around the world, expand your knowledge of Tlingit culture and the local environment, and help create the first and lasting impressions of Icy Strait Point.

If you’re friendly, organized, safety-minded, and enjoy helping people, you can make a meaningful difference in someone’s Alaska experience.


Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638.