Residential Shopper
Yellowstone Club

Come join the Residential Services Team!!

The only private ski and golf club in the world!!

Seasonal

Residential Shopper

Yellowstone Club
Location:
Big Sky, Montana
Experience:
No experience required
Start Date:
Starts soon! (Jun 01, 2022)

Purpose:  The purpose of the Residential Shopper is to provide world class service to members and guests through timely procurement and delivery of their shopping requests.

Major Responsibilities

  • Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
  • Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
  • Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, Members, and guests at all times.  In the event of an accident or emergency, seek medical attention if necessary and contact the Assistant General Manager or Human Resources immediately. 
  • Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment.

 Essential Job Functions: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Own and follow through on all Member requests & subsequent issues that may arise.
  • Demonstrate strong organizational skills and attention to detail.
  • Communicate effectively and professionally via phone, email and in person.
  • Provide world class customer service.
  • Manage change & interruptions, yet remain focused on the task at hand.
  • Work well under pressure and under tight timelines.
  • Demonstrate strong attention to detail when preparing and stocking homes for arrival.

Other Duties and Responsibilities  

  • Be willing to work a flexible and sometimes inconsistent schedule.  This may include unexpected late nights and significant amounts of overtime and extra work days during busy parts of the season.
  • Maintain good communication with other internal Yellowstone Club Teams to ensure appropriate procurement and delivery of requested items.  
  • Drive in a safe manner for several hours per day, making stops throughout the Gallatin Canyon, Bozeman and Big Sky.
  • Listen and comprehend detailed requests and issues passed down from Members, guests and management. 
  • Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies,  procedures, and standards of service to achieve the overall objectives of this position.
  • Meet departmental productivity, organization and consistency standards.
  • Maintain a positive and respectful attitude.
  • Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.  
  • Maintain privacy of our Members at all times.
  • Maintain a clean and neat appearance at all times.  
  • Communicate regularly and effectively with all employees, supervisors, managers and directors.
  • Perform work in a safe and high quality manner.
  • Project a favorable image of Yellowstone Club to Members and guests at all times.
  • Must be able to work flexible work hours/schedule including evenings, weekends and holidays.  Long hours will be required at times due to business demands.
  • Maintain a positive and enthusiastic attitude that reflects a genuine desire to serve.
  • Assist with organizing and inventory of Pioneer Mercantile.
  • Assist with ordering and organization of back stock items.
  • Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Disclaimer:  

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification.   All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.    

Experience/Education Required

High School Diploma or GED; Proven experience using communication and organizational skills to accomplish goals in a fast-paced work environment.

Experience/Education Preferred

Associate or Bachelor’s Degree from an accredited University; 1-3 Years of related work experience.

Certificates & Licenses

Montana State Driver’s License

Computer Skills

Proficiency working with computers and email; Experience using Smartsheet, Jonas and Microsoft Office Suite is preferred. 

Language Ability

Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments.  Able to write clearly and legibly.  

Math Ability

Able to perform basic math calculations.

Reasoning Ability

Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment.  However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The employee is frequently required to bend, stoop, kneel, crouch, reach with hands and arms or operate a computer. The employee is frequently required to lift up to 40 pounds. The employee is constantly required to stand, walk, talk and hear. While performing the duties of this job the employee is constantly required to use hands and fingers to handle, organize or lift items. While performing the duties of this job the employee is constantly required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned.   The employee is constantly required to drive a vehicle safely and according to the policy of Yellowstone Club and the laws of the state of Montana.

Yellowstone Club offers great benefits:

  • free public transportation from Bozeman to the Club
  • complimentary meal each shift
  • Apex Medical Benefits 
  • Discounted Employee Housing 
  • Discounted Bike Haul at Big Sky Resort 
  • Discounts to over 1000 retailers to include travel, wellness, home, etc.
  • Monthly discount to the Ridge Athletic Club 
  • Seasonal employee retail sales 
  • Employee Appreciation day

 

How to Apply

Contact Info