Interpretive Specialist
Glacier National Park Lodges (Xanterra)

Now Hiring Interpretive Specialist in Glacier National Park!

Live where people vacation - in Northwest Montana!

Seasonal

Interpretive Specialist

Glacier National Park Lodges (Xanterra)
Location:
Glacier National Park, Montana
Experience:
Previous experience required
Start Date:
Job starts in about 1 month (Apr 05, 2018)

Works with all departments company-wide to ensure all employees are conveying accurate, appropriate and consistent interpretive themes to guests of Glacier National Park.  Develops new, park approved, interpretive programs and messages to enhance the guests’ knowledge of the park and works closely with certain interpretive positions, such as tour drivers, bellmen and front desk, to coach and deliver consistent and accurate information.

This position is based out of Columbia Falls, MT and will provide support to the employees of Glacier National Park Lodges in Glacier National Park. Housing is not provided. Must live locally or in an RV. 

This is a 6 month position, starting in March.

Responsibilities and Duties:

  1. The incumbent will work with the National Park Service to develop interpretive messages and programs which meets the Service’s standards for interpretation.
  2. Explore a wide array of methods (personal and non-personal services) for conveying interpretive messages to visitors on Park-related themes and topics such as resource protection, appreciation of the Park values, and Service goals, developing an interpretive program that encompasses all of these efforts.
  3. Ensure all interpretive and educational programs include appropriate safety and resource protection messages and protocols.
  4. Work in cooperation with all departments to ensure accurate and appropriate information is being delivered to the guests.
  5. Provide training and coaching that effectively identifies, articulates and conveys the elements of successful interpretation.
  6. Provide training and coaching that ultimately results in opportunities for guests to make connections to the park.
  7. Use evaluative feedback and self-assessment to gauge effectiveness of training and coaching methods, and provide written evaluations to department heads.
  8. Safe and proper operation of company equipment in all weather conditions.
  9. Maintain professionalism in a wide range of situations, including working outdoors in extreme weather and during vehicle breakdowns.
  10. Provide courteous guest service and represent the company in a positive manner.
  11. Prompt and correct completion of all required reports.
  12. Responsible for a clean and neat appearance in the approved uniform.
  13. Assist in HR on-boarding processes, as needed. 
  14. Assist, as needed, with other duties as assigned.

Qualifications:

  1. Must possess a Bachelor’s degree in Environmental Education, Resources Interpretation or an immediately related field OR a two year degree in a directly related field.
  2. Must possess a minimum 2 years of directly related work experience training and coaching interpreters.
  3. Must have demonstrated skills, knowledge and abilities to: communicate effectively, both orally and in writing, with all guests and staff.  Provide training and coaching that effectively identifies, articulates, and conveys the elements of successful interpretation that ultimately results in opportunities for Area audiences to make connections to resource meanings.  Identify and address specific learning objectives based on the developmental needs of trainees and in support of the Park’s interpretive needs/goals. Provide effective interpretive training by applying knowledge of both interpretive and training theory and technique.  Assess training and coaching audience’s comprehension and interests through verbal/visual cues and adjust training, coaching methods, and/or content based on those cues. Identify and articulate, verbally and in writing, the elements of interpretive success in the work of others. Use evaluative feedback and self-assessment to gauge effectiveness of training and coaching methods.  
  4. Must possess strong reading and comprehension skills to research tour information, and the ability to present this information in an informative and engaging manner.
  5. Must be friendly, outgoing, enthusiastic, and courteous in dealing with guests and co-workers.
  6. Must be able to handle guest concerns in a professional and tactful manner.
  7. Must be team oriented and possess neat and pleasant grooming habits.
  8. Must be certified in CPR/First Aid.
  9. Must be able to work varied shifts: days, nights, weekends and holidays.
  10. Must be able to learn and memorize the Park’s history and points of interest.
  11. Must have a clean driving record.

Physical Requirements:

1. Must be able to sit, stand, stretch, and bend for up to a 15 hour day (typically 8-10 hours).

2. Able to work outdoors in variable weather (including rain, sleet, snow, direct sunlight, high winds, and temperatures ranging from 0 degrees to 100 degrees Fahrenheit).

3. Able to walk up to a mile several times a day at elevations ranging from 3,500 feet to 6,700 feet above sea level.

How to Apply

Complete an online application!

Contact Info