Wyndham Vacation Ownership & Wyndham Vacation Rentals - North America

You choose "where in the Worldwide" you want to work

With the widest range of places to stay, Wyndham Worldwide welcomes people to experience travel the way they want; including you! Find Cool Jobs by linking to our website!

Worlwide! but most notably: Gulf Shores, AL - Bethany Beach, DE - Anaheim, CA - Palm Springs, CA - Avon, CO - Aspen, CO - Breckenridge, CO - Durango, CO - Estes Park, CO - Grandby, CO - Pagosa, CO - Steamboat Springs, CO - Fort Lauderdale, FL- Orlando, FL - West Yellowstone, MT - Lake Tahoe, NV - Las Vegas, NV - Taos, NM- Outer Banks, NC - Myrtle Beach, SC - Smoky Mountains, TN - Park City, UT

About Wyndham Vacation Ownership

Wyndham Vacation Ownership:

As the world's largest provider of professionally managed, unique vacation accommodations, Wyndham comprises more than 110,000 properties – from houseboats and cottages to rental homes and timeshare resorts. Our portfolio consists of a collection of renowned brands.  Explore the many opportunities available at Wyndham to further your career and become part of a company ranked as a great place to work!

 

Wyndham Vacation Rentals:

Wyndham Vacation Rentals brings you a distinct collection of more than 25 rental brands—all providing different vacation experiences. In North America, we offer more than 10,000 rental properties in some of the best beach, ski, mountain, theme park, golf and tennis resort destinations. We bring more than 35 years of industry experience, providing vacation rentals to travelers through such leading brands as ResortQuest by Wyndham Vacation RentalsResortQuest WhistlerThe Resort Company by Wyndham Vacation RentalsSugar Maple CabinsBahama BayCaribe CoveOceana ResortsKaiser RealtyHatteras Realty and Vacation Palm Springs.

And when it comes to customer service and satisfaction, we ensure that our customers can relax and enjoy the surroundings, worry-free. Our combined experience means they can be confident in the vacation they’ve booked. Our properties are hand-picked and professionally managed to ensure their comfort and ease. We provide hospitality services and a “Count on Me!” service culture to all our rental guests. So come work with us and help us send our customers on the vacation of their dreams!

 

The Employee Experience

Wyndham Worldwide’s service-oriented "Count on Me!" culture encourages each associate to be responsive, be respectful and deliver great experiences to our customers, guests, partners and communities as well as to each other. We are looking for people who want to work at our resorts and then be able to play at our resorts.

Ideal Candidate

We are looking for associates to help improve our customers' lives: Whether we are helping our hotel franchisees or resort affiliates with their businesses or creating memorable experiences for the guests visiting our properties — we strive to improve their lives through their interaction with us, we get to know them like family!  More than just a job, we support our communities: Wyndham is committed to improving the lives of future generations around the world through conservation, education, and wellness.  We have fun while doing this too!

Room and Board

Availability depends on location.

Employee Perks

Depends on location, but various sites include:

- Ski Passes

- End of season bonus

- Discounts on resorts

- Discounts on our own hotels and resorts across the globe

- 401K

- much more...

For Fun

Ski, Ski, Ski in the mountain resorts!

Surf at the beach resorts!

White water rafting and much more!

Our Jobs

Wyndham Vacation Ownership:

Housekeeping
Maintenance
Activities
Guest Services (Front Desk)
Valet

Wyndham Vacation Rentals - North America:

Bell Person
Guest Services (Front Desk)
Housekeeping (Cleaners & Inspectors)
Laundry Attendants
Maintenance
Food & Beverage (Bartenders, Cooks, Severs, etc.)
Recreation
Reservations
Ski Valet

Bellperson

Guest Services

The primary purpose of this position is to serve resort guests during their stay by making it easier and more enjoyable to arrive, check in and stay at the property. A Bell Person will assist guests and ensure proper handling of their luggage while maintaining a professional appearance and cordial attitude to both guests as well as staff members. This position will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations. Provides assistance to guests in the process of check-in, check-out, room moves and other related service needs as requested. Essential Job Functions Responsibilities include, but are not limited to: • Greet guests and offer luggage assistance as needed: including check in, check out, and room moves. Promptly greet guests in a friendly and professional manner. Deliver messages, luggage, packages, flowers, cribs, highchairs, shower chairs, newspapers, and ice or run errands as required to exceed guest expectations. Answer questions pertaining to amenities, services, policies, attractions, dining, entertainment, directions etc. Coordinate transportation needs for owners and guests. Keep main entrance, lobby and porte-cochere clean and free of trash or other debris. Maintain luggage carts to ensure they are in working order. Track bell cart inventory. • Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. • Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. • Build a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience.

Cook

Food & Beverage

The Cook will be responsible for providing excellent guest service as it pertains to the food and beverage outlets of resort. He/She will promptly complete food orders and prepare food ensuring quality. He/she will maintain the company’s expected high quality standards and will follow all safety protocols as dictated by company policy and maintain Occupational Safety and Health Administration (OSHA) standards at all times. Essential Job Functions Responsibilities include, but are not limited to: 1. Responsible for the Cook I function of the resort: Prepare food orders in a timely and consistent fashion; promptly greet guests in a friendly and professional manner. Ensure orders are taken accurately and completely Offer ideas and suggestions to guests when ordering. Ensure the packaged products are stocked, maintain cleanliness of all food and beverage areas, assist in preparation of food orders, (35% time) 2. Maintain positive guest, owner and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (35% time) 3. Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedures, and Standard Operating Procedures. Ensure that all food handling processes are followed at all times along with kitchen safety standards. (15% time) 4. Cultivate a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time) 5. Performs other duties as needed (5% time)

Food & Beverage Associate

Food & Beverage

The Food and Beverage Associate will be responsible for providing excellent guest service as it pertains to the food and beverage outlets of resort. He/She will promptly address guest service needs, complete food orders and request, clean and stock all areas based on inventory control. He/she will maintain the company’s expected high quality standards and will follow all safety protocols as dictated by company policy and maintain Occupational Safety and Health Administration (OSHA) standards at all times. Essential Job Functions Responsibilities include, but are not limited to: 1. Responsible for the Food and Beverage function of the resort: Promptly greet guests in a friendly and professional manner. Ensure orders are taken accurately and completely Offer ideas and suggestions to guests when ordering. Ensure the packaged products are stocked, maintain cleanliness of all food and beverage areas, assist in preparation of food orders. 2. Maintain positive guest, owner and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. 3. Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedures, and Standard Operating Procedures. 4. Cultivate a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience.

Guest Services Agent (Front Desk)

Guest Services

The Guest Services Associate will be responsible for providing excellent guest service as it pertains to guest registration/checking out of resort. He/She will promptly address guest service needs, provide resort information and area attraction details and directions, maintain unit vacancy inventory, reservations, and room assignments, process guest folios, collect payment, and accurately manage cash receipts. He/she will maintain the company’s expected high quality standards and will follow all safety protocols as dictated by company policy and maintain Occupational Safety and Health Administration (OSHA), including the new Global Harmonized System (GHS) regulations. Essential Job Functions Responsibilities include, but are not limited to: • Responsible for the Guest Services function of the resort: Promptly greet guests in a friendly and professional manner. Complete guest registration process, issue unit keys, and provide resort information and area attractions details and directions. Accurately process all cash and credit card transactions in accordance with established procedures. Balance all cash receipts and work performed during shift and perform a bucket check on shift, post all guest charges, complete cashier and other reports, preparing deposit, and counting/securing of assigned bank. Complete check-out procedures, compute bills, verify that the correct charges and credits are posted to the corresponding guest folio, collect payment and makes changes as required. May routinely reserve and confirm guest reservations for individuals and/or groups that are requested either by phone or from within the company; process cancellations, revisions, and information updates on changes. Make pre-arrival informational calls to booked incoming guests, confirm and cancel reservations for guests and answer a variety of questions for guests pertaining to their reservations. Provides quotes for room rates. • Maintain positive guest, owner and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. • Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedures, and Standard Operating Procedures. • Cultivate a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience.

Housekeeper

Housekeeping

A Housekeeper will support general resort operations by cleaning resort units and maintaining resort quality standards. This position will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations. Responsibilities include, but are not limited to: • Cleans resort units to include sleeping quarters, kitchens, bathrooms and living rooms: Maintains and adheres to housekeeping detail standards. Cleans, vacuums, dusts, and sanitizes bathrooms, kitchens, and lobbies. Makes beds. Replenishes supplies, such as kitchenware and toiletries. Sorts, counts, folds, mark, or carries linens. Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors. (60% time) • Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (10% time) • Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. • Build a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience.

Maintenance Technicians (Tech I, II, III)

Maintenance

The Maintenance Technician performs all general facility maintenance under minimum supervision in a manner which ensures the preservation of optimum quality and efficient production. Perform service requests and repairs as directed. Perform maintenance work for make-ready units as directed. Clean and inspect in building systems and report deficiencies to supervisor. Adhere to the company’s safety programs. Essential Job Functions Responsibilities include, but are not limited to: 1. Apply basic knowledge of repair and replacement of general fixtures, general repair includes: doors, windows, walls, flooring, ceilings, roofs, furniture, and cabinetry. 2. Perform general painting throughout the resort. 3. Apply general working knowledge of appliance and repair. 4. Apply general working knowledge of in room maintenance. 5. Clean and maintain outside landscape: including emptying trash, pick up of trash, general landscape work and ashtray cleanliness. 6. Complete all necessary work orders and inventory requirements.

Operator (PBX)

Guest Services

The Operator is responsible for ensuring efficient communication within, to and from the hotel while maintaining attentive, courteous and efficient customer service. Handle incoming/outgoing calls in an attentive, courteous and efficient manner, according to standard operating procedures. Essential Job Functions Responsibilities include, but are not limited to: 1. Operate switchboard, intercom and two-way radio to relay incoming, outgoing and interoffice calls and messages: Furnish information/phone numbers to callers as requested or makes sufficient inquiries necessary to refer the caller to the appropriate resort personnel, sales or marketing or outside vendor. Assist guests with voice mail. Dispatch maintenance and housekeeping staff to guest rooms as needed. 2. Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. 3. Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. 4. Build a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience.

Shuttle Driver

Activities

The Driver will operate a passenger vehicle safely and efficiently. The primary purpose of this position is to safely transport owners and guest to specific regularly scheduled routes. This position will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations.

Valet

Guest Services

The Valet Associate will properly greet all guests by welcoming them to the Resort. The primary purpose of this position is to safely park and/or retrieve owner and guest vehicles. This position will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations. Responsible for the safety of owner and guest vehicles. Essential Job Functions Responsibilities include, but are not limited to: 1. Greet guests and safely park and/or retrieve owner and guest vehicles: Responsible for safety of guests, vehicles, and keys. Answer questions pertaining to amenities, services, policies, attractions, dining, entertainment, directions etc. Coordinate transportation needs for owners and guests. Keep main entrance, lobby and porte-cochere clean and free of trash or other debris. Assist guests with luggage. Maintain luggage carts to ensure they are in working order. 2. Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. 3. Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. 4. Build a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience.