Group Fulfillment Center Rental Supervisor

Winter Park Resort

The Group Fulfillment Center (GFC) Rental Supervisor will be responsible for overseeing the daily operation of the Group Fulfillment Rental Center and staff. They will ensure all daily operational duties are completed satisfactorily either personally or through subordinate staff. The Supervisor is responsible for generating revenue in their specific location through rental services and rental fulfillment. They will be available to work on weekends and holidays. The Supervisor must possess strong written and oral communication skills, computer skills, flexibility, and a team player attitude. They will be responsible for the daily opening and closing of location, staff management, daily and weekly reports, as well as merchandise inventory control. In addition, they will consistently follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes.

Essential Duties

• Plan and prepare group schedules based on requested dates and times with wholesalers/group leaders.
• Maintain the integrity of the Group Fulfillment Center by keeping room(s) clean and organized.
• Work directly with Guest Services, Group Sales, and Group Ticketing in a timely matter to ensure proper fulfilment of rental contracts/manifests.
• Oversee duties of In Room Fitting Supervisor when they are not scheduled.
• Collaborate with other supervisors to ensure proper staffing and equipment needs.
• Supervise employees in all daily duties to ensure utmost compliance with company policies, procedures, standards, and goals.
• Deliver ongoing staff coaching and disciplinary action as needed.
• Work to identify and resolve staff problems as needed.
• Complete a daily opening and/or closing checklist to ensure standards of cleanliness and merchandising are always maintained at their highest level.
• Close down rental location securely to verify the safety of all retail merchandise and rental inventory.
• Adhere strictly to ASTM requirements and schedule.
• Meet or exceed all daily, weekly and monthly budget numbers.
• Account for all security issues involving cash, theft, liability and premises.
• Keep rental shop in neat and orderly fashion to meet the standards of the department.
• Serves the customer by answering numerous questions and gives the extra personal touch of customer service by assisting customer in purchasing complete product packages.
• Maintains a positive attitude in an eight to ten hour day, and on stressful high volume days, in order to provide excellent customer service.
• All other job related duties as assigned.

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

EDUCATION & EXPERIENCE REQUIREMENTS:

Education:

• High School diploma or GED

Experience:

• Minimum 2 years’ of supervisory experience
• Rental ski and/or snowboard experience preferred

Qualifications and Skills:

• Valid drivers license to acquire driving standards.
• Must be able to ski or walk to all locations.
• Ten-key and computer proficiency.
• Must be able to stand for entire shift.
• Must be able to speak English, and enunciate clearly.
• Must speak/hear clearly over telephone.
• Accustomed to constant customer and staff contact.

PHYSICAL DEMANDS AND WORKING CONDITIONS

This position may be required to work evenings, weekends and holidays.

Office Environment:

• Able to lift, carry, or otherwise move and position a minimum of 50 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
• Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
• Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily - reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

OTHER DUTIES AS ASSIGNED:

This position description is an overview of the scope of responsibilities for the role described above.  With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.

WAGE:

The base hourly pay range below represents the low and high end of Winter Park Resorts hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resorts total compensation package for employees. Other rewards may include many region-specific benefits.

Hourly Pay Range: $21.50 - $23

AN EQUAL OPPORTUNITY EMPLOYER:

Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment. We do not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, gender identity, veteran status, or any other status protected by state or local law. Winter Park Resort will make reasonable accommodation for qualified individuals with known disabilities unless doing so would result in an undue hardship to Winter Park Resort. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. This job description in no way states or implies that these are the only duties to be performed in this position. I understand that this document does not create an employment contract, implied or otherwise, other than an “at will” relationship.