Front Desk Agent
Winter Park Resort

Guest Services at the Vintage Hotel!

Housing Available!

Year-round

Front Desk Agent

Winter Park Resort
Location:
Winter Park, Colorado
Wages/Pay:
$16.00 / hour
Experience:
No experience required
Start Date:
Starts immediately!

WINTER PARK RESORT OVERVIEW:

Who We Are: At just 67 miles away, Winter Park is the closest major mountain destination to Denver. Don’t be fooled by our convenient location, though… you’ll feel remotely tucked away in our high-country corner of the Rockies. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures and an unparalleled and unfiltered Colorado experience. Whether you are fulfilling a lifelong dream to work at a ski resort or you are just wanting a change of scene, we have great jobs and an awesome experience waiting for you!

Who We Are Looking For: Winter Park Resort is a place for mountain lovers, adventure seekers, and outdoor explorers. A place to chase new experiences, marvel at the unexpected, and discover the adventure that will keep you coming back for more. Whether you are looking to have your first taste of a winter season in the Rockies or to build a long-term career, we have something for everyone.  We work to play... Are you in?

Perks & Benefits: There’s more than a free season pass waiting for you! You don’t just get a job at Winter Park, you get an experience and a lifestyle. As a member of our team, you’ll enjoy a variety of perks and benefits that are available to our year-round and seasonal employees. Some examples include:

  • Free season pass to Winter Park Season and free access to all fifteen Alterra Resorts throughout North America.
  • Discounted tickets for your friends & family
  • Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs for eligible employees
  • 401(k) plan with generous company match for all employees
  • Paid parental leave of up to 6 weeks for eligible employees
  • Generous food & beverage and retail discounts, 
  • Onsite employee childcare based on availability, discounted equipment rentals and plenty of opportunities for growth, advancement & year-round employment! Don't worry the uniforms are provided!

POSITION SUMMARY:

The Front Desk Agent will perform all the duties of the front office including checking in/out of guests, answering the phones and fulfilling guest requests.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

ESSENTIAL DUTIES:

General Responsibilities

  • Provide exemplary guest service
  • Answer inquiries pertaining to hotel services such as amenities and different room layouts as well as resort activities including shopping, dining and entertainment
  • Act as a liaison between guests and other departments
  • Accurately complete AM and/or PM front desk checklists
  • Responsible for cleanliness of the lobby, all common areas and keeping the front desk manned at all times
  • Proficient knowledge and understanding of operating and work order systems (SMS, hotSOS, RTP, Zingle, Parkmobile)
  • Respond to guest service requests
  • Ensure timely communication regarding guest items and needs
  • Know and practice all safety and security policies and procedures
  • Other duties as assigned

Personal Attributes:

  • Honest and demonstrates integrity
  • Follows established resort policies and procedures
  • Able to manage confidential information
  • Exhibits a professional appearance within defined guidelines
  • Supportive of resort mission and core values
  • Sets a positive attitude for others to follow
  • Organized and capable of multi-tasking
  • Trustworthy and self-directed in work tasks
  • Sees projects through to completion and follows up when needed
  • Able to handle a fast-paced work environment
  • Flexible with days and hours of work based on resort needs
  • Prioritizes personal time versus work time to ensure a good balance in life and quality of work

REQUIRED QUALIFICATIONS:

  • Working knowledge of Microsoft Office and basic computer skills
  • Must be able to speak effectively in front of groups of guests and employees
  • Must be able to successfully manage multiple high-priority tasks

EDUCATION PREFERENCES

High School Diploma or GED required

WAGE:

The base hourly pay range below represents the low and high end of Winter Park Resorts hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resorts' total compensation package for employees. Other rewards may include many region-specific benefits.

hourly pay range: $16.50 - $17.50

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, stand, talk, see, hear, and operate a computer and other office productivity machinery.

WORKING CONDITIONS:

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.

Hazardous Materials/Noise: The noise level in the work place is usually moderate.

AN EQUAL OPPORTUNITY EMPLOYER:

Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment. We do not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, gender identity, veteran status, or any other status protected by state or local law. Winter Park Resort will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship to Winter Park Resort. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. This job description in no way states or implies that these are the only duties to be performed in this position. I understand that this document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

Contact Info