Tune Shop Supervisor
Winter Park Resort

Spend your winter season skiing/snowboarding for free!!

Located 67 miles away from Denver!

Seasonal

Tune Shop Supervisor

Winter Park Resort
Location:
Winter Park, Colorado
Experience:
Some experience required
Start Date:
Starts soon! (Nov 30, 2020)

WINTER PARK RESORT OVERVIEW:

Opened in January of 1940, Winter Park Resort is the oldest continuously operating resort in the U.S., and located just 67 miles NW of Denver, is the closest major ski resort to the City. Owned by the City and County of Denver, and managed by Alterra/Winter Park Operations Corporation, Winter Park is part of the rich history and tradition of Denver mountain parks, and is also one of Alterra's premier destination resorts in North America.  Winter Park’s traditions are deeply rooted in railroad, logging, and the early exploration of Grand County and the local Fraser Valley.  Our mission is to “create the best memories, again and again,” for our guests, our employees, our community, and our strategic partners.

POSITION SUMMARY:

The Competition Center Tune Shop Supervisor will oversee the operations of the Competition Center Tune Shop, ensuring that all staff provide the highest quality service to our clientele as measured by guest satisfaction in workmanship and costumer relations.  The Tune Shop Supervisor will provide exceptional guest service and operations by supervising and maintaining the smooth operation of the Winter Park Competition Center Tune Shop.  This individual will be responsible to personally perform, as well as supervise Workshop Apprentices and Technicians in performing, all guest service, financial, and technical aspects of a sale including equipment drop-off, repair, and processing the sale.  The Supervisor will collaborate with the Winter Park Resort Tune Shop staff to provide high quality service.

The Supervisor is responsible for overseeing the Tune Workshop operations in a manner that maximizes guest service quality and provides excellent control of revenue and inventory.  The Supervisor is also responsible to hire, train, manage and evaluate technicians and apprentices, coordinate staff scheduling & oversee communication with staff.  The Tune Shop Supervisor is responsible for extensive daily decision making, security, assisting staff with special circumstances, maintaining accurate and complete sales and product inventories, verifying all revenue, deposits and sales reports, handling complaints and utilizing consistent problem solving. 

Key objectives include; managing labor expenses, competency of staff, productivity, professionalism, quality and ideas for growing the business and improving operations.  The Supervisor consistently follows Alterra Mountain Company and Alterra/Winter Park Resort policies and procedures set forth in the Employee Handbook.

The Workshop Supervisor is in constant contact with our clientele, including competitors six to sixty years old, ski area professionals, and beginners to world class skiers and handles all aspects of a sale from equipment drop-off, to repair, to processing the sale.  The Workshop Supervisor is responsible to be a model of and train staff in the philosophy that people skills are as important as the technician’s knowledge of the trade in this environment.

ESSENTIAL DUTIES:

  • Hire, train, supervise, and evaluate staff.
  • Perform and train staff to perform high performance ski tuning, waxing, binding/plate mounting and adjustment, base grinds efficiently with quality workmanship
  • Take customer service orders and recommend appropriate service plan
  • Process sales accurately using cash register and credit card machine
  • Assist customers with purchases of wax, tuning supplies, and racing accessories being knowledgeable of all the products available for sale
  • Provide effective customer service during periods of high volume of customer traffic
  • Keep workshop and sales window area orderly and clean in appearance at all times
  • Consistently follow all policies and procedures set forth in the Employee Handbook and safety manuals
  • Maintain a friendly, congenial, and helpful attitude while effectively dealing with guests and other employees
  • Maintain the management reporting system for sales operations, ensure daily security of space and monies.
  • Maintain daily receivable charges.
  • Check out cash drawer to staff daily.
  • Handle guest service issues, including refunds and exchanges.
  • Submit purchase order requests to Business manager.

Other Duties:

  • Maintenance of machines and tools used in the workshop
  • Answer telephone and check messages
  • Monitor Competition Center locker room access
  • Assist guests with general questions about the resort and about their equipment
  • Manage inventory of all goods for sale and supply items and report deficiencies to the Business Manager

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

EDUCATION & EXPERIENCE REQUIREMENTS:

Education:

  • Binding mounting certifications is desired prior to employment
  • High School Diploma or GED required

Experience:

  • Minimum of two years’ experience in ski repair.
  • Two years in a supervisory position preferred.
  • Minimum of one year experience in race and adaptive equipment preferred.

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:

  • Working knowledge of Microsoft Office and basic computer functionality required
  • RTP point-of-sales system
  • Equipment and materials used during work day include:
  • Variety of different ski grinding machines
  • Heat gun
  • Mounting jigs
  • Drills
  • Cash register and credit card machine
  • Miscellaneous hand tools
  • Epoxies
  • Flourocarbon waxes
  • P-tex

TRAVEL REQUIREMENTS:

No travel required

PHYSICAL DEMANDS AND WORKING CONDITIONS:

This position may be required to work evenings, weekends and holidays.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Mountain Environment:

  • The primary physical environment in which this position works is out of doors with a high exposure level to cold, snow, wind, rain, bugs, sun, high altitude, extreme heights, lightning, etc...
  • The degree of strenuous activity within the job is considered to be high. Often lifting a weight of 50 pounds throughout the day is common.
  • Additional strenuous physical activity may include walking or hiking upon uneven, challenging terrain with heavy tools or equipment.
  • Exposure to: Chemicals required for cleaning, de-greasing, and painting Ultra Violet radiation from the sun enhanced through lack of atmospheric filtration at work altitude.  Fumes produced in activities ranging from cleaning to painting to fabrication of metal products. Noise generated by snowmobiles, lift equipment, and tools may require hearing protection to be worn.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

OTHER DUTIES AS ASSIGNED:

This position description is an overview of the scope of responsibilities for the role described above.  With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.

AN EQUAL OPPORTUNITY EMPLOYER:

Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal

employment opportunity in any term, condition, or privilege of employment.

We do not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, gender identity, veteran status, or any other status protected by state or local law.

Winter Park Resort will make reasonable accommodation for qualified individuals with known disabilities unless doing so would result in an undue hardship to Winter Park Resort. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

This job description in no way states or implies that these are the only duties to be performed in this position. I understand that this document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

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