Year Round Building Maintenance Technician
Winter Park Resort

Winter Park Resort is Hiring! Limited Housing Available

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Year-round

Year Round Building Maintenance Technician

Winter Park Resort
Location:
Colorado
Experience:
Some experience required
Start Date:
Job starts immediately! (Nov 16, 2019)

WINTER PARK RESORT OVERVIEW:

Opened in January of 1940, Winter Park Resort is the oldest continuously operating resort in the United States. We are located just 67 miles north-west of Denver, which makes us the closest major ski resort to the city.  Winter Park’s traditions are deeply rooted in railroad, logging, and the early exploration of Grand County and the local Fraser Valley. Our mission is to “create the best memories, again and again,” for our guests, our employees, our community, and our strategic partners.

Headquartered in Denver, Colorado, Alterra Mountain Company is a community of 12 iconic year-round destinations, including the world’s largest heli-ski operation. The company owns and operates a range of recreation, hospitality, real-estate development, food and beverage, and retail businesses. Headquartered in Denver, Colorado with destinations across the continent, we are rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company’s family of diverse playgrounds spans five U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Squaw Valley Alpine Meadows, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Deer Valley in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. We honor each destination’s unique character and authenticity and celebrate the legendary adventures and enduring memories they bring to everyone together. 

POSITION SUMMARY:

The ‘Technician Building Maintenance’ works as an integral part of the larger Winter Park Resort Lodging (WPRL) Division’s team. The WPRL comprises the following departments: Front Desk, Housekeeping, Laundry, Condo Maintenance, Owner Relations, HOA Management, Commercial Management, Village Company, and the Vintage Hotel. This Division is responsible for the property management of nearly 600 condos/hotel rooms (constructed between 1986 and 2009), approximately 270 of which participate in the WPRL short-term rental program. 

The ‘Technician Building maintenance’ assures the safe, efficient, fiscally-responsible, and high-quality operation of this significant physical plant (from the largest building infrastructure systems through to in-condo appliances and minor repairs) 24 hours a day/365 days per year. This employee is very much considered a “Front Of House” role, with regular service interaction required between the Tech. and our guests, homeowners, internal partners, and other stakeholders.  They will effectively respond to guest/owner calls for maintenance assistance forms (one of the most critical functions of this role).  Additionally, they will complete daily/weekly/monthly/annual routine and preventative maintenance tasks and take on specialized project/work rounds.

Building Maintenance Techs. will typically have a “home” property as their base, however, the Techs can expect to be assigned to tasks and projects in every property at different times depending on business needs. The ‘Technician Building maintenance’ will follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes.

ESSENTIAL DUTIES:

Respond to guest/owner/internal maintenance calls.

  • Efficiently respond to all maintenance calls dispatched either the via HotSOS work order system, over the Lodging Division radio system, in person, or via phone
  • Complete basic maintenance tasks to the highest degree of quality
  • Use all established protocols for approaching, announcing, and entering any condo (whether believed to be vacant or occupied) – every time
  • Use all established protocols when working inside any condo – whether occupied or not
  • Leave work location (whether condo, common area, maintenance shops, employee area, or administrative area) in pristine condition following project completion
  • Display professionalism, proficiency, and guest-centric demeanor when interacting with guests, homeowners, and peers at all times
  • Escalate issues that the Maintenance Technician is not able to effectively address to Supervisor or Manager in a timely manner
  • Report on completion (or delay if further issue is discovered) immediately via use of HotSOS or other communications tools as directed
  • Immediately report any safety concerns, injuries, or guest service challenges encountered during any dispatched call
  • Accurately diagnose more complex maintenance issues, including in-unit problems and building systems problems.
  • Trouble-shoot larger issues (multiple units, multiple-property issues) and provide a timely and succinct update to all stakeholders
  • Able to complete basic-to-intermediate plumbing, electric, HVAC, carpentry, finish repairs (without supervision) when dispatched on maintenance calls
  • Has achieved proficiency levels in the above items, which would enable Tech II to provide basic training and project oversight to other team members

Perform routine and preventative maintenance tasks (daily/weekly/monthly/annually).

  • Follow all established protocols and deadlines for conducting routine and preventative maintenance (communicated either via HotSOS work orders and/or as directed by Management)
  • Includes but not limited to:
  • Opening/closing of hot tubs and swimming pools (including chemical testing, temperature check, and reviewing equipment function)
  • Taking readings and accurately documenting key building systems (data e.g. boiler pressure, domestic hot water temperature, heating system pumps PSI, glycol levels, etc.)
  • Exchanging air filters
  • Performing trash removal (includes compactors, hand-hauling, and transporting dumpsters using skid-steer)
  • Cleaning and deodorizing trash rooms, compactors, and dumpsters
  • Monitoring Metasys systems (using as a diagnosis tool) and responding to any issues with building systems (where sub-par performance is indicated)
  • Completing work documented in annual room surveys (annual inspection and repairs) in units participating on short-term occupancy rental program
  • Performing staining/oiling of outdoor patio furniture
  • Performing more complex tasks emanating from the annual room surveys process which are beyond skills level of Tech I.Performing actual room surveys, inspecting unit for designated issues, and documenting such issues
  • Performing “spring project” tasks on behalf of the HOA, including: painting and general repair in common areas
  • Performing annual/bi-annual deep-clean of pools/hot-tubs
  • Assisting peer departments with basic maintenance services (e.g. housekeeping vacuum repair, light bulb replacement in office areas, furniture assembly)
  • Able to complete basic-to-intermediate plumbing, electric, HVAC, carpentry/finish repairs (without supervision) when requested by peer departments.

Emergency Response

  • Act immediately when notified by the Front Desk or Security of any alarms being activated in any properties (either inside condos or in common areas)
  • Quickly identify if the issue needs to be escalated for a full emergency response or whether official emergency responders can be called off
  • In cases of actual emergency, assist with building evacuation by following all established procedures
  • Act immediately and contact supervisors if any building infrastructure systems go into “trouble” or “alarm” status
  • Respond immediately, calmly, and professionally in cases of guests being stuck in elevators
  • Assist with diagnoses/locations of root cause of emergency alerts (if it is a system fault – e.g. faulty smoke detector head) and work to rectify while ensuring Front Desk and management is kept informed

Access Control/Security

  • Follow all established procedures for entering condos and commercial properties to protect guest/owner privacy
  • Respond to all lock/key card guest calls as a priority
  • Follow all established protocols for confirming guest, owner, or tenant identities before allowing access into any condo or commercial property
  • Ensure all mechanical rooms, electrical rooms, areas containing tools and equipment, areas containing chemicals, and areas containing either personal or company property are secured at all times
  • Ensure that all company and/or HOA tools, machinery, and vehicles are kept secure when not in use
  • Show extreme diligence and integrity when working on any task involving access control or security (e.g. such as key cutting/distribution; dealing with guest/owner/EE lock-outs; assisting with cases of guest damage)
  • Take all necessary steps to protect guest’s, owner’s, and employee’s privacy (e.g. by not discussing internal issues with external parties; by not sharing guest/owner data etc.)
  • Performs lock-read audits when requested by manager
  • Able to perform repair and/or replacement of Onity lock-sets
  • Authorized to act as escort for vendors when access to private properties is required (e.g. into commercial locations and private condos during annual fire system testing)
  • Can generate good quality, accurate, and thoughtful estimates of replacement/repair costs in cases where guests have caused damage to property

Presentation/Grooming

  • Arrive ready for work in full uniform and adhering to company and Lodging Division-specific grooming and appearance guidelines, including: being freshly-showered, avoiding having any potentially offensive body odor, etc.
  • Ensure all clothing is clean and in good condition (no rips or tears)
  • Use appropriate coveralls (provided by WPRL) when working on projects which can cause clothing to become permanently stained or damaged
  • Always be dressed and presented in a manner that you are able to step into any other front-of-house role at a moment’s notice if the operations’ needs dictate this (e.g. assisting with a large portage call, or being required to drive guests or owners to a location in a company vehicle)

Communication/Guest Service

  • Use established radio protocol when communicating over the lodging division radio system
  • Be extremely judicious when communicating about sensitive issues and/or information identifying guests/room numbers over the radio system
  • Use a highly-engaging, accurate, positive, and professional approach when communicating with guests, owners, and peers at all times
  • Strive to be up-to-date (via WP Portal, reading all company post emails and attending departmental meetings) on all pertinent resort information in order to be able to provide accurate information
  • Answer all company telephones and cell phones in a professional and courteous manner
  • Return all emails and phone calls in a timely manner
  • If provided with a company e-mail account, use it for company business only
  • Follow all established procedures in terms of signature standards, confidentiality warning language, and resort-approved promotions
  • Take the time and make the effort to write high-quality emails with a focus on accuracy, spelling, and grammar
  • Ensure all appropriate team members are advised about any issues (following established escalation policy) in a timely and accurate manner
  • Meets, directs to appropriate location(s), provides access, and acts as liaison when contractors are called on-site for HOA or Management Company issues (e.g. elevators down)
  • Regular interaction with HOA Board Members

Using Tools, Equipment & Machinery

  • Ensure you have appropriate experience or request and receive training prior to using any tools, equipment, or machinery (which may include hand tools, power tools, skid-steer, forklift, trucks, 6-wheeler, genie-lift)
  • Use all required safety equipment depending on the equipment being used
  • Treat all tools, equipment, and machinery as if it was your own (leaving it in clean, in good working condition, and stored appropriately when finished)
  • Report any service/performance issues with tools, equipment, machinery, or other supplies immediately to Supervisor
  • Assist supervisor and manager with inventorying/labeling tools, equipment, and supplies
  • Assist supervisor and manager with ordering tools, equipment, and supplies

Cleaning/Organization

  • Keep all workspaces and project sites clutter-free, clean, and organized
  • Empty garage and common area trash cans (wash and deodorize as necessary)
  • Store all tools, equipment, and supplies properly and as directed by Supervisor
  • Clean and tidy all mechanical, electrical, and other building infrastructure-related locations – focusing on keeping access paths clear and dust/trash/debris to a minimum
  • Ensure all hot-tub and pool areas (including outdoor furniture) is clean, swept/wiped down, and free of trash/debris
  • Dust/sweep/power-wash common areas, including: emergency stairwells & exit/entry doors, lobby exit/entry doors, hot tub/swimming pool areas;, garage entrances, and garage/elevator vestibules

General Landscaping/Snow Removal

  • Assist with basic landscaping tasks (weeding, watering plants, sweeping outside pathways, weed-spraying)
  • Assist with snow-removal (typically hand removal) in common areas, including: hot tub areas, outdoor furniture, patio areas, building entrances, and garage entrances

Record-Keeping (time & materials)

  • Use appropriate timekeeping systems to clock-in and clock-out at the beginning and end of every shift (No exceptions)
  • Use HotSOS work order system to accurately log all activity during the day, including: start, stop, and delay times for all tasks to which you are dispatched (No exceptions)
  • Use the utmost accuracy to record all materials, parts, and other resources used on any task to which you are assigned
  • Seek guidance and permission from Supervisor should any material change-order to original task be required
  • Report any materials, parts, supplies, or other resources which require re-ordering to supervisor

Safety

  • Follow established procedures, manufacturer instructions, direction from Manager when using tools, equipment, machinery, chemicals
  • Properly use all PPE required for any given task
  • Request training and instruction prior to performing any task (if you believe you do not have the experience or knowledge required)
  • Immediately address (if able to) any potential safety issues on-the-spot (e.g. removing trip hazards, throwing down ice melt)
  • Immediately report any safety concerns to a Supervisor or Manager
  • Bring forth any ideas for continuing to improve guest and employee safety
  • Use appropriate signage, barricades, cord covers, etc. to prevent guests from entering project sites and to mitigate trip hazards

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

EDUCATION & EXPERIENCE REQUIREMENTS:

Education:

  • High School Diploma or GED required.  Higher education desired
  • Trade licenses highly desired

Experience:

  • Excellent working knowledge and proven skills in basic general maintenance (Tech I) and demonstrable experience and skills in basic-to-intermediate plumbing, electric, carpentry/finish, and HVAC (Tech II) - including use of all necessary tools, equipment and materials and associated PPE where required
  • Minimum of two (2) years in a commercial or residential maintenance, property management, or in a customer service role required
  • Proven experience working with property management company/HOAs preferred
  • Proven experience in the hotel, lodging, and hospitality industry (especially resort lodging or ski area lodging) preferred
  • Experience in operating a variety of equipment (including skid-steer highly desirable)
  • Experience using HotSOS preferred
  • Experience using Kronos preferred
  • Experience using Metasys preferred
  • Experience using Springer-Miller System (SMS) preferred
  • Experience using MS Office suite preferred

Qualifications and Skills:

  • Valid driver’s license ad clean motor vehicle record required
  • Strong interpersonal and communications skills required

PHYSICAL DEMANDS AND WORKING CONDITIONS:

This position may be required to work evenings, weekends and holidays.

  • Able to lift, carry, or otherwise move and position a minimum of 50 pounds.
  • Manual dexterity to operate a computer and other common office equipment on a constant basis.
  • Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
  • Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
  • Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
  • Additional strenuous physical activity may include walking or hiking upon uneven, challenging terrain with heavy tools or equipment.
  • Exposure to: Chemicals required for cleaning, de-greasing, and painting Ultra Violet radiation from the sun enhanced through lack of atmospheric filtration at work altitude.  Fumes produced in activities ranging from cleaning to painting to fabrication of metal products. Noise generated by snowmobiles, lift equipment, and tools may require hearing protection to be worn.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Must be able and comfortable working on ladders and in genie lifts.
  • Must be able to work in diverse locations with varying temperatures, light and noise levels (e.g. boiler rooms, spa mechanical rooms, garages, crawl spaces).
  • Must have dexterity to operate radio, computer, blackberry, hand-tools, power tools, and other equipment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

OTHER DUTIES AS ASSIGNED:

This position description is an overview of the scope of responsibilities for the role described above.  With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.

AN EQUAL OPPORTUNITY EMPLOYER:

Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.

We do not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, gender identity, veteran status, or any other status protected by state or local law.

Winter Park Resort will make reasonable accommodation for qualified individuals with known disabilities unless doing so would result in an undue hardship to Winter Park Resort. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

This job description in no way states or implies that these are the only duties to be performed in this position. I understand that this document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

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