Central Reservations Sales Agent
Winter Park Resort

Winter Park Resort Needs a Central Reservations Sales Agent! WILL HIRE IMMEDIATELY!

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Year-round

Central Reservations Sales Agent

Winter Park Resort
Location:
Colorado
Experience:
Some experience required
Start Date:
Job starts immediately! (Aug 14, 2017)

Responsibilities include providing personal, responsive, and professional service to all guests in selling all aspects of guests’ reservations in the Winter Park area, including lodging, air/rail and ground transportation, ski rentals, ski lessons, lift tickets, trip insurance, and other products as they become available. Provides information, answers questions, handles complaints and assists each guest regarding activities and tickets, lift and trail access, and general information about the Winter Park/Fraser area with an eye to closing sales and upselling to the visiting vacationer. Along with the selling responsibilities a major emphasis is put on the outbound sales campaigns to include a focused outbound program for products and services as well as follow up on quotes and upsell opportunities.
 
 CAN HIRE IMMEDIATELY!
 
Essential Duties and Responsibilities:
 
Handle inbound calls in a timely fashion. Fax, and e-mail requests for new reservations and information, as well as make changes and cancellations to existing reservations.
Determine guest needs using active listening skills and needs determination questions –provide information and available options for client to make an informed decision regarding vacation planning.
Research and source information for lodging, activities, and transportation based on client request and preferred location.
Effectively use upselling and cross-selling techniques to enhance client experience.
Accurately inform guest of reservation details such as lodging descriptions, rates, locations, deposit, cancellation policies, and travel insurance.
Accurately and thoroughly input and record reservation data.
Operation of several software programs; accuracy with keyboarding, clarity of communication with guests, strategic partners and Resort teams.
Maintain current and updated information on all WP Call Center and Resort policies, packages, and area activities.
Outbound contacts to covert quotes and upsell ancillary products.
Participate in specific outbound sales campaigns as assigned.
Engage in first phase of service resolution regarding guest issues.
Align with both the Mission Statement and Core Values of Winter Park Resort.
 
 
Personal Attributes:
Is honest and demonstrates integrity
Follows established resort policies and procedures
Is able to manage confidential information
Reports to work exhibiting a professional appearance within defined guidelines
Is supportive of resort mission and core values
Sets a positive attitude for others to follow
Is comfortable challenging established policies and procedures, but once decisions are made, is supportive of decisions
Is organized and capable of performing multiple tasks
Is trustworthy and self-directed in work tasks
Sees projects through to completion including follow-ups on any identified issues or long-term concerns
Is able to handle a fast-paced working environment
Is flexible with days and hours of work, based on resort needs
Prioritizes, and re-prioritizes personal time versus work needs to ensure a good balance in life, and quality of work.
 
Education/Experience/Licensing:
 
Education: High School diploma or GED (General Educational Development or High School Equivalency Test)
18 years of age or older required
Working knowledge of Microsoft Office and basic computer functionality required
Minimum one season experience with mountain resort and travel industry systems and procedures and Winter Park Vacation products desired
Experience working in fast-paced environment desired
Experience with basic sales techniques, including needs determination, closing sales and upsell
Valid Colorado Driver’s License desired
 
 
OTHER DUTIES AS ASSIGNED:
 
General housekeeping of work, office, and break room area.
Report and correct, if possible, unsafe conditions regarding equipment and work area.
Maintain a friendly, positive, and animated attitude while effectively dealing with guests, staff members, supervisors, and subscribers.
Continue to seek ways to assist other departments.
Use good time management skills to enhance sales opportunities.
Other duties as assigned.
 
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential duties & responsibilities.
 
 
 
OTHER DUTIES AS ASSIGNED:
This job description is an overview of the scope of responsibilities for the Reservations Sales Agent and is not intended to be an inclusive list of job tasks and expectations. With the evolution of Intrawest Colorado, the responsibilities of this position may change. The Reservations Sales Agent must be prepared to accept new responsibilities and transfer others.

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