Under Canvas Great Smoky Mountains

Profile Jobs

As a Front of House Supervisor, you will support the Food and Beverage manager by leading the front of house team and completing delegated administrative tasks. You will ensure service, brand, and food safety standards are implemented and followed. You will work in the roles of cashier, food runner, barista, bartender and expeditor. This is a seasonal, hourly position and includes the option of team member housing for the duration of employment.

Competencies

• Effective Communication
• Adaptagility
• Decision Making
• Initiative

Key Responsibilities

• Be an expert on all front of house tasks and able to train team on best practices and on being guest-focused
• Actively maintain guest and team member safety by ensuring all food handling safety and storages protocols are implemented and tracked on logs
• Ensure a clean and safe workspace through completion of daily and weekly cleaning/deep cleaning checklists tasks
• Maintain neat, organized, and safely stored work and storage areas where FIFO is practice
• Assist with all inventory practices including ordering, receiving, waste tracking, setting up count sheets, and completing physical inventory counts
• Support FBM with team member management through interviewing, scheduling, missed punch adjustments, and coaching conversations
• Know all drink recipes and ingredients, food item portions and ingredients, with special attention to allergens
• Ensure all guests are cheerfully attended to and that all service standards are followed
• Lead by example, maintain composure, take action, and be solution-minded in unpredictable situations such as weather, diverse needs of guests, or incidents on property
• Collaborate and interact professionally, value teamwork, quickly step in to help others, resolve challenges with quick solutions
• Learn and share knowledge of local area, culture, and on-site activities 
• Keep a positive attitude, anticipate needs of your team and guests
• Set clear expectations, provide accurate, complete, and timely communication
• Other duties as assigned

Preferred Qualifications

• High School (High school diploma) Diploma/GED (High school diploma)
• Previous restaurant leadership experience, including leading training
• Experience leading a team of 2-10 people
• Food Handler Certification and TIPS card, Food Safety manager certification highly desired. Must be certified prior to first day of work
• Experience with POS systems
• Knowledge of basic barista and bartending skills
• Excellent communicator
• Experience with conducting inventories

Additional Information

• Ability to lift 30lbs independently; all lifts over 31 lbs. require assistance from a co-worker
• Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events
• Able to stand and move for long periods of time
• Operate guest transport carts and/or property vehicle
• Stand and walk over slippery and/or uneven natural walking surfaces for majority of workday
• Bend and stoop
• This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at anytime at the sole discretion of Under Canvas.
• This position is contingent upon the satisfactory completion of a motor vehicle records check, if requested by Under Canvas.

 

COMPENSATION AND BENEFITS:

Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in the company’s health insurance plan, 401(K), purchase gear from industry pro-deal programs, and take advantage of Under Canvas’s team member purchase plan. 

As a Line Cook, you are an integral part of our food and beverage program. You will work with other Back of the House team members to deliver on culinary standards in our live fire kitchens. Working in various stations including grill, sauté, fry, prep, pantry, outdoor pop-up dining experiences, and providing support to the overall operation makes you the heart of the operation. You will keep our guests and team members safe by following food safety and sanitation protocols. Your goal is to work as a team to push out quality dishes to create memorable dining experiences. We cater to a diverse range of guests including groups, families, and individuals varying in age, interests, and with various degrees of comfort in outdoor elements. This is a seasonal, hourly position and includes an option for employee housing for the duration of employment.

Responsibilities

• Be knowledgeable about menu ingredients and food preparation methods to help navigate guest questions and special dietary needs

• Collaborate and interact professionally with guests, food, camp, beverage team, and other department co-workers

• Demonstrate the ability to problem solve independently or in collaboration with your team and/or supervisor

• Actively maintain guest safety by following all food safety and sanitation protocols

• Your culinary passion and commitment to delivering quality menu items will be a critical contribution to positive guest experiences

• Your positive attitude, ability to listen to team members, and anticipate operational needs will lead to consistently positive guest feedback

• Contribute to programing by sharing ideas for specials or operations enhancements

• You value teamwork, quickly step in to help others

• Prepare and plate dishes with proper prep and portioning in a timely manner

 

Competencies

Effective Communication 

Adaptagility

Concern for Safety 

Attention to Detail 

Collaborating with Others 

Quality Focus 

Planning and Organizing 

 

Education

• High School (High school diploma) or GED

 

Working Conditions

• Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events

• Ability to lift 30lbs independently; all lifts over 51 lbs. require assistance from a co-worker

• Able to stand and move for long periods of time

 

Certification

• Food Handler Certification

             *Must be obtained within two weeks of start of employment

 

Preferred Qualifications

 

• Line or grill cook experience preferred but not required
• Ability to follow direction

• Strong communication skills

• Friendly Team-Player

Additional Information

• Housing Option Included | Competitive Pay | Beautiful Locations | Great Culture | Travel | Team Member Discounts

 

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.

As a Camp Facilities Technician, you work closely with the Facilities Supervisor and Manager to ensure our glamping location is well-maintained, safe, and operational for our team members and guests. You play an important role in our success by performing daily maintenance, repairs, and general upkeep of our tents, amenities, equipment, and property. Depending on the camp location, the nature of work performed will vary from basic upkeep (Facilities Technician 2) to more technical functions such as mechanical, electrical, and plumbing (Facilities Technician 1). This is a seasonal, hourly position that includes a housing option for the duration of employment.

 

Responsibilities

• General upkeep of tents, plumbing systems, propane gas water heaters, stove pipes, decks, trailers, vehicles, generators, solar power equipment and more

• Perform day-to-day maintenance and repair work at a camp location consisting of up to 40 -102 high-quality outdoor tents with plumbing, communal structures with showers and toilets, laundry facilities, restaurants, common areas, fire pits, outdoor activities, and equipment

• Work alongside facilities team members, under the direction of the Facilities Manager, on related tasks and in across multiple departments as needed

• Work efficiently to meet deadlines while maintaining high standards

• Other duties as assigned

 

Competencies

Effective Communication

Adaptagility

Concern for Safety

Attention to Detail

Initiative

Problem Solving

Collaborating with Others

 

Education

• High School (High school diploma) or GED

 

Working Conditions

• Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events

• Ability to lift 30 lbs independently; all lifts over 50 lbs. require assistance from a co-worker

• Able to stand and move for long periods of time

 

Preferred Qualifications

• Minimum one year of experience performing corrective, preventative, or general maintenance and repair work, preferably in customer-focused, outdoor environments, hotels, or hospitality

• Outdoor enthusiast: ability to work long, flexible hours outdoors in heat and cold

• Team-player with strong problem-solving skills

 

Knowledge

• Electrical Systems (Intermediate)

• Hand and Power Tools (Intermediate)
• Plumbing (Intermediate)
• Safety Standards (Intermediate)

 

Additional Information

• Housing Option Included | Competitive Pay | Beautiful Locations | Great Culture | Travel | Team Member Discounts

 

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.

As a Camp Concierge, you are often the first point of contact for our guests on site, and you play a critical role in setting the tone for the duration of their stay. Engage with guests from the moment they arrive on site through the duration of their stay. Your goal is to ensure our guests have everything they need to relax and enjoy being outside together with family, friends, and nature. We cater to a diverse range of guests including groups, families, and individuals varying in age, interests, and with various degrees of comfort in outdoor elements. This is a seasonal, hourly position and includes an employee housing option for the duration of employment.

Responsibilities

• Welcome and check in guests at reception desk showcasing our amenities and activities; or assist with check out upon departure

• Learn and share your knowledge of local culture, activities, and adventure activities

• Demonstrate the ability to problem solve independently or in collaboration with your team and/or supervisor

• Seek opportunities to ensure guests’ requests and expectations are eagerly fulfilled

• Your love of the outdoors combined with your commitment to delivering high standards of customer service will be critical as you create a warm welcome for guests and visitors

• Greet and check in guests at the reception desk before assisting them with transportation to their tent. taking them on a tour of the camp, showcasing our amenities, activities, and food and beverage services

• Your positive attitude, ability to listen to guests, and predict and respond to their needs in a timely manner for the duration of their stay will lead to consistently positive guest feedback

• Collaborate and interact professionally with guests and co-workers

• You value teamwork, quickly step in to help others

• Work efficiently to meet deadlines while maintaining high standards

 

Competencies

Effective Communication

Adaptagility

Inventory/Supply Management

Information Management

Collaborating with Others

Client Focus

Professionalism

 

Education

• High School (High school diploma) or GED

 

Working Conditions

• Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events

• Ability to lift 30lbs independently; all lifts over 50 lbs. require assistance from a co-worker

• Able to stand and move for long periods of time

 

Preferred Qualifications

• Experience in and/or ability to utilize POS and reservations systems

• Customer focus and friendly
• Telephone Etiquette (Basic)

• Solutions-oriented and attentional to detail

• Communication skills

• Teamwork

 

Additional Information

• Housing Option Included | Competitive Pay | Beautiful Locations | Great Culture | Travel | Team Member Discounts

 

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.