Gondola Operations Shift Crew Leader
Mountain Village, Colorado


Home of the 14er's: The San Juan Mountains in southwest Colorado has thirteen peaks over 14,000 feet


Gondola Operations Shift Crew Leader

Mountain Village, Colorado
Telluride, Colorado
$23.44 / hour
Some experience required
Start Date:
Starts immediately!

Job Title:  Shift Crew Leader Gondola Operations                                                          

FLSA: Non-Exempt

Salary Grade 40 (min $23.44, mid $27.55)                                                                                                                   

NATURE OF WORK: Under general supervision of management, coordinates and leads the day-to-day Gondola operations staff and services for an assigned shift ensuring safe and efficient operations.


  • Coordinates, schedules, and leads Gondola operations and staff for an assigned shift in accordance with policies, procedures and applicable public transportation regulations; assures compliance with safety and service standards; resolves customer service issues and complaints; presents the highest level of customer service possible to guests and assures that all public contact by other staff follows this high standard. Provides oversight to frontline staff through; prioritizes, coordinates and adjusts work assignments as needed to meet weather conditions, workload and staffing availability; assures Gondola operators are ready and prepared for duty, adequately trained and equipped; disciplines, trains and evaluates staff; coaches and instructs employees as required; monitors work, reviews work activities, and evaluates performance; recommends changes to improve the functions and processes; assures that all work issues are addressed and resolved; promotes a culture of excellence and safety in the work environment through training, consistent work practices and safety procedures.
  • Provides continuing safety instruction while coordinating daily work assignments to focus attention on potential hazards, changes in work conditions or procedures; promptly investigates accidents and complete required reports; sees that tools, equipment and protective devices are properly maintained and properly utilized.  Overseeing daily pre and post operational checks as required by the manufacturer and regulatory agencies; assures compliance with all applicable regulatory and safety requirements; assures safe, responsive and reliable Gondola services are provided to employees, guests, and residents of the community. May attend safety committee meetings.
  • Assists with administrative activities including payroll and time reporting, and report processing; tracks operational data on workload, incidents, and time sheets; recognizes, avoids, and reports unsafe acts, conditions, accidents and injuries.
  • Assists other departments in promoting good guest relations and coordinating daily events.
  • Performs seasonal duties such as assisting in repair and maintenance of gondola, cleaning of terminals, degreasing and cleaning of stations, painting, etc.; sweeps and shovels snow or debris in and around terminals; loads and unloads skis, snowboards, bicycles, and child-carriers.
  • Reinforces the Town’s commitment to the environment by responsible use of electricity, natural gas, fuel, paper, water, and chemicals.
  • Transit (gondola) crew leaders represent the Town even when off duty and especially when using Town Property or Transit Facilities.  Whether on or off duty, Transit crew leaders should take care to behave in a way that would not cause damage to Town Property, negatively impact Transit operations, and not cause embarrassment for themselves or the Town, their employer.
  • All other duties as assigned.


High school diploma or GED, and one-year public transportation experience including experience with gondola/lift operations; OR an equivalent combination of education, training and experience.


Possession of a valid driver’s License is required; commercial driver’s license is preferred.  Employee must have experience driving a motor vehicle in all types of weather.


Knowledge of: Federal, state and regional licensing and inspection regulations and safety standards related to gondola/lift operations; gondola/lift safety standards and rules; equipment inspection and maintenance protocols; Federal, state and regional public transit regulations; Town policies and procedures; leadership principles, practices, and methods.

Skill in: Leading, and delegating tasks and authority; effectively communicating in written and verbal forms; prioritizing multiple tasks, projects and demands; demonstrating sound judgment in resolving problems and transferring knowledge to unique situations; using courtesy and respect in providing customer service to internal and external customers; promoting a culture of excellence in transportation services; establish and maintain effective working relationships with employees, other departments and the public.

Environmental Factors:

Work is performed outside in a variety of weather conditions; work is near moving mechanical parts, in areas with vibration and noise, in highly used public Gondola cabins, public spaces, and in contact with multiple use public amenities, and in an office environment.

Physical Factors:

While performing the duties of this job, the employee is frequently required to sit for extended periods of time and walk a moderate degree; may lift/move up to 40 lbs.; work requires the operation of department vehicle and on a seasonal basis ATV and snowmobile; work may require riding gondola exposing employee to heights. 

Expectations of All Employees:

To support consistent high-quality guest service to everyone in our community, including our co-workers, making Mountain Village a great place to live, work and visit.

How to Apply

Sending an email or resume to HR@mtnvillage.org does not qualify as an application. Apply online via the link below. 

Contact Info