Assistant Guest Services Manager
The Wyoming Inn

Seeking an experienced Guest Services Agent or Manager to join our team in Jackson Hole!

We're in the Tetons!


Assistant Guest Services Manager

The Wyoming Inn
Jackson, Wyoming
Some experience required
Start Date:
Starts immediately!

The Assistant Front Desk Manager is responsible for providing genuine and authentic guest service according to The Wyoming Inn standards. This is completed through the check-in and check-out process, guest phone calls, managing folios, assisting in reservations, guest requests and all other guest interactions. A Front Desk Agent shows empathy and patience when dealing with guest issues and seeks a manager when large issues arise.  We offer Employee Housing, Competitive Salary, Great Benefits and a Great Team!

Job Responsibilities including but not limited to:

  • Ensure accurate check-in and checkout processes.
  • Knows room locations, types of rooms available, room rates and discount offers.
  • Answer phone calls politely and efficiently to meet and exceed all guest needs and requests.
  • Solve basic folio and billing discrepancies to hotel standards and guest satisfaction.
  • Obtain guests requests and follow up to ensure all requests are responded to in a timely manner.
  • Assist in booking, modifying, and canceling guest reservations.
  • Knows all safety and emergency procedures.
  • Must have excellent guest and associate relations skills.
  • Possess strong organizational and verbal communication skills.
  • Ability to sustain composure at all times and remain calm during difficult situations.
  • Strong work ethic.

Job Requirements:

  • High School Diploma or Equivalent.
  • Work experience in a guest service institution - hotel (preferred).
  • Strong Microsoft Office and Computer skills.
  • Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
  • Ability to communicate in English effectively in both written and verbal channels.
  • Ability to multitask in high volume situations while maintaining strong customer service.

How to Apply

Please email your resume to

Contact Info