Assistant Guest Services Manager
The Wyoming Inn

Seeking an experienced Guest Services Agent or Manager to join our team in Jackson Hole!

We're in the Tetons!

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Assistant Guest Services Manager

The Wyoming Inn
Location:
Jackson, Wyoming
Experience:
Some experience required
Start Date:
Starts immediately!

The Assistant Front Desk Manager is responsible for providing genuine and authentic guest service according to The Wyoming Inn standards. This is completed through the check-in and check-out process, guest phone calls, managing folios, assisting in reservations, guest requests and all other guest interactions. A Front Desk Agent shows empathy and patience when dealing with guest issues and seeks a manager when large issues arise.  We offer Employee Housing, Competitive Salary, Great Benefits and a Great Team!

Job Responsibilities including but not limited to:

  • Ensure accurate check-in and checkout processes.
  • Knows room locations, types of rooms available, room rates and discount offers.
  • Answer phone calls politely and efficiently to meet and exceed all guest needs and requests.
  • Solve basic folio and billing discrepancies to hotel standards and guest satisfaction.
  • Obtain guests requests and follow up to ensure all requests are responded to in a timely manner.
  • Assist in booking, modifying, and canceling guest reservations.
  • Knows all safety and emergency procedures.
  • Must have excellent guest and associate relations skills.
  • Possess strong organizational and verbal communication skills.
  • Ability to sustain composure at all times and remain calm during difficult situations.
  • Strong work ethic.

Job Requirements:

  • High School Diploma or Equivalent.
  • Work experience in a guest service institution - hotel (preferred).
  • Strong Microsoft Office and Computer skills.
  • Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
  • Ability to communicate in English effectively in both written and verbal channels.
  • Ability to multitask in high volume situations while maintaining strong customer service.

How to Apply

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