The Wilson Hotel - Residence Inn Big Sky
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    The Wilson Hotel

  • Breakfast Attendant

    The Wilson Hotel

    Job Description:  Responsible for creating an Impressive Breakfast experience for all hotel guests.  Assist guests efficiently and courteously in all hospitality related functions, while ensuring that all breakfast and/or hospitality food service is being maintained and served according to brand standards.  

    QUALIFICATION STANDARDS

    Education & Experience:

    • High School diploma or equivalent and/or experience in a hotel or a related field preferred
    • Prior hospitality/serving experience preferred.

    Physical Requirements:

    • Long hours sometimes required.
    • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
    • Ability to stand during entire shift.

    Desired Competencies, Work Skills, and Knowledge required: 

    • Ability to multi-task.
    • Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
    • Knowledge of the appropriate table settings and service ware.
    • Possess strong communication skills.

    ESSENTIAL FUNCTIONS

    • Maintain a professional appearance, both in person and of buffet set-up at all times
    • Responsible for set up, stocking and tear down of buffet
    • Oversee/Assist with inventory and prep-room cleanliness and upkeep
    • Ability to verbally communicate effectively with all guests and co-workers
    • Ability to perform all breakfast duties as outlined in the training outline and property specific check lists
    • Prolonged periods of standing and/or walking
    • Some exposure to cleaning chemicals
    • Assist in maintaining cleanliness of public areas
    • Compliance with all brand Standard Operating Procedures as well as OSHA requirements
    • Maintain temperature logs and sanitation requirements as outlined in Brand Specific Food Safety Requirements
    • Certified in food handling within 60 days of assignment by approved brand trainer
    • Comply with standards as outlined in brand food sanitation checklists
    • Assist guests with requested services (e.g. mail, faxes etc)
    • Report malfunction of equipment to Maintenance immediately
    • Assist team with training, supplies, and support in order to consistently provide brand standards
    • Practice safety standards at all times

    GUEST RELATIONS

    • Be readily available/ approachable for all guests.
    • Take proactive approaches when dealing with guest concerns.  Follow property specific second effort and recovery plan. 
    • Uses Service recovery model to resolve guest issues
    • Professionalism and courtesy are to be extended at all times to guests, associates, and vendors

    OTHER REQUIREMENTS

    In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:  

    • The hotel operates 7 days a week, 24 hours a day.  Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
    • Carry out all reasonable requests by leadership team.
    • Comply with department uniform and appearance standards.

    Apply Now

  • Guest Service Agent

    The Wilson Hotel

    Greet and register guests, provide prompt and courteous services, and close out guest accounts upon completion of stay. Assist guests efficiently and courteously in all functions, while projecting high standards of service and professional hospitality at all times.

    QUALIFICATION STANDARDS

    Education & Experience:

    • High School diploma or equivalent and/or experience in a hotel or a related field preferred
    • Prior hospitality experience preferred.

    Physical Requirements:

    • Ability to stand and move throughout front office and continuously performs essential job functions.
    • Exerting up to 25 pounds of force occasionally, and/or up to 15 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
    • Occasional twisting, bending, stooping, reaching, standing, walking.
    • Frequent talking, hearing, seeing and smiling.

    Desired Competencies, Work Skills, and Knowledge required: 

    • Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
    • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
    • Ability to access and accurately input information using a moderately complex computer system.
    • Hearing and visual ability to observe and detect signs of emergency situations.

    ESSENTIAL FUNCTIONS

    FRONT DESK 

    • Assist guests by:
    • Properly assign room locations, rate room selling strategies, and guaranteed or requested room types.
    • Have daily knowledge of groups or functions in-house and local current events.
    • Understand qualified discounts, their availability and application of vouchers.
    • Accurately handle future and same day reservations or take walk-in guests.
    • Check-in and check-out guests in a knowledgeable, efficient, and professional manner.
    • Assist guests with safe deposit box use at Front Desk.
    • Post, correct, or adjust charges to guest account as necessary.
    • Be knowledgeable of hotel credit, cash in advance, and check cashing procedures.
    • Maintain accuracy in cash handling procedures.
    • Perform all shift checklist responsibilities.
    • Familiar with frequently used Standard Operations Procedures.
    • Basic knowledge of how to operate all Front Office equipment.  Ability to solve basic equipment problems and/ or who contact for resolution.
    • Support team members to ensure the team’s entire workload is completed daily.
    • Actively identify barriers and attempt to resolve within the team.
    • Nurture team and teamwork concept.
    • Trained on all hotel emergency procedures, equipment, and utility shutoffs.

    ROOMS CONTROL 

    • Assist the hotel operation by completing the following responsibilities: 
      • Blocking rooms for same day based on: VIP’s, specific location or views guaranteed to groups.
      • Communicate with Manager regarding status of groups.
      • Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms.
      • Run hourly house counts and confirm selling strategy with Manager/ Supervisor.
    • Willingness and ability to train new associates.
    • Communicate pertinent shift information to Manager/ Supervisor and team members both verbally and in writing via logbook.  Update as necessary. 
    • Pass-on pertinent information to next shift.  Group information, current selling strategy, follow-up required for guests or shift responsibilities.

    PBX 

    • Familiar with property, departments, hours of operation, and services of the hotel.
    • Answer phones within 3 rings using proper greeting and etiquette.
      • Understand and carry out specific duties for: fire alarms, bomb threats, and medical emergencies.
      • Ability to make long distance, international, or special billing telephone calls.
      • Receive and deliver clear and professional messages in PMS and offer assistance with voice mail.
      • Answer basic Front Office related questions.
      • Properly send, receive, and log faxes in a timely manner.
      • Properly accept, log, and maintain mail in an organized manner.
      • Report, log, and follow-up on telephone equipment malfunctions.
      • Confirm, record, and deliver wake-up calls (using manual sheet and/ or switchboard).
      • Use and explain the use of TDD equipment for hearing impaired.
    • Assist team in completing daily responsibilities.

    GUEST RELATIONS

    • Be readily available/ approachable for all guests.
    • Take proactive approaches when dealing with guest concerns.  Follow property specific second effort and recovery plan. 
    • Extend professionalism and courtesy to guests at all times.
    • Personal and business conversations among associates should be stopped in order to assist guests.
    • Remain highly visible and be readily available for guests at all times.
    • Demonstrate self-confidence, energy and enthusiasm when interacting with guests.
    • Demonstrate discretion when dealing with confidential guest matters.

    OTHER REQUIREMENTS

    In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:  

    • The hotel operates 7 days a week, 24 hours a day.  Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
    • Carry out all reasonable requests by leadership team.
    • Comply with department uniform and appearance standards.

    Apply Now

  • House Attendant

    The Wilson Hotel

    Job Description:  Assure cleanliness of guest floor corridors, foyers, stairwells, and public vending areas.  Assist room attendants, following company and brand standards, to ensure high standards of cleanliness and guest satisfaction.

    QUALIFICATION STANDARDS

    Education & Experience:

    • Basic reading, writing and math skills, is preferred. 
    • No experience necessary.

    Physical Requirements:

    • Be able to work in a standing position for long periods of time up to 8 hours a day.
    • Exerting 85 + pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

    Desired Competencies, Work Skills, and Knowledge required: 

    • Positive attitude and ability to deal with wide variety of people.
    • Ability to perform assigned duties with attention to detail, speed accuracy, follow through
    • Service and detail oriented.
    • Ability to communicate effectively both written and verbal, with associates and guests.
    • Ability to work independently with minimum supervision.

    ESSENTIAL FUNCTIONS

    HOUSEKEEPING

    • Able to perform housekeeping duties as outlined in the training program and property specific checklists, including cleaning rooms.
    • Basic knowledge of how to solve room care equipment problems and/or who to contact for resolution.
    • Identify maintenance issues and communicate them to maintenance.
    • Knowledge of stain removal and chemical cleaning agents, and operation of different types of equipment.
    • Stock linen closets with amenities ad supplies for room attendants, including taking supplies to room attendants.
    • Empty carts of soiled linen and trash.
    • Clean and remove spots from corridor walls and doors.  Polish and clean mirror, room numbers on guest rooms, and elevator doors.
    • Monitor and clean public areas including the lobby, restaurant, pool, fitness center, business center, banquet area and meeting space.
    • Vacuum, sweep, and/or mop hallways, stairwells, vending areas and foyers.
    • Flip mattresses and move furniture as assigned by supervisor.
    • Complete job specific checklist on a daily basis.
    • Operate all equipment in correct and safe manner. 

    TECHNICAL SKILLS

    • Must comply with all department, hotel, and corporate standard operating procedures.
    • Responsible for knowing Hotel emergency procedures.
    • Willingness to respond to emergency situations on short notice.

    GUEST RELATIONS

    • Be readily available and approachable for all guests.
    • Take proactive approaches when dealing with guest concerns. 
    • Extend professionalism and courtesy to guests at all times.
    • Greet guests in public areas of hotel. 

    OTHER REQUIREMENTS

    In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:  

    • The hotel operates 7 days a week, 24 hours a day.  Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
    • Carry out all reasonable requests by leadership team.
    • Comply with department uniform and appearance standards.

    Apply Now

  • Laundry Attendant / Laundry Shuttle Driver

    The Wilson Hotel
    $17.00 / hour

    Responsible for helping to achieve ongoing guest satisfaction and team goals using guest tracking as a tool for continuous improvement. Responsible for washing, drying, and folding all linens and towels. Will be required to maintain a valid driver's license in order to drive a designated shuttle van and transport laundry items the short distance between the hotel and nearby laundry facility.

    ESSENTIAL FUNCTIONS

    LAUNDRY:

    • Wash, dry and fold all hotel linen and towels.
    • Properly use all soaps chemicals and equipment for cleaning linen and towels.
    • Clean laundry equipment, vent screens, drain traps and lint filters.
    • Maintain and rotate a supply of clean linen and towels.
    • Assist Executive Housekeeper in the monthly linen and towel inventory.
    • Maintain the linen discard log on a daily or weekly basis.
    • Keep the laundry room, Housekeeping office and Housekeeping storage areas clean and organized.
    • Expedite the delivery of linen and requested suite items to the suite attendants.
    • Clean heavily soiled pots, pans and oven racks.
    • Clean suites when needed or as requested by management.
    • Accommodate guest special requests courteously.
    • Answer guest questions regarding hotel and local area facilities and services.
    • Responsible for the proper administration of key control for issued keys.
    • Notify Executive Housekeeper of any problems with linen.
    • Answer the housekeeping department telephone and record messages including other employee or guest request.
    • Complete maintenance work orders and deliver to designated area in timely manner.
    • Carry out a reasonable request by management that you are capable of performing.

    TECHNICAL SKILLS:

    • Familiar with frequently used Standard Operating Procedures.
    • Ability to work independently with minimum supervision.
    • Ability to communicate effectively both written and verbal.
    • Individual must possess a good work history and stability.
    • Willingness to respond to emergency situations on short notice.
    • Individuals must be service and detail oriented.
    • Must comply with all department, hotel, and corporate standard operating procedures.
    • Responsible for knowing Hotel emergency procedures.

    GUEST RELATIONS:

    • Be readily available/ approachable for all guests.
    • Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.
    • Ensure staffing levels allow team members to exceed guest needs.
    • Extend professionalism and courtesy to guests at all times.

    OTHER REQUIREMENTS:

    In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:

    • The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
    • Carry out all reasonable requests by leadership team.
    • Comply with department uniform and appearance standards.

    Apply Now

  • Night Auditor

    The Wilson Hotel

    Job Description:  Assist guests efficiently and courteously in all Front Office related functions, while projecting high standards of service and professional hospitality at all times.  Balance and post charges and settlements. Reset systems for next day operations.

    QUALIFICATION STANDARDS

    Education & Experience:

    • High School diploma or equivalent and/or experience in a hotel or a related field preferred
    • 1+ years prior guest service experience required, preferably in a hospitality setting. 
    • Prior night audit or accounting experience preferred. 
    • Excellent computer knowledge and communication skills needed. 
    • Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.

    Physical Requirements:

    • Ability to stand and move throughout front office and continuously performs essential job functions.
    • Exerting up to 25 pounds of force occasionally, and/or up to 15 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
    • Occasional twisting, bending, stooping, reaching, standing, walking.

    Desired Competencies, Work Skills, and Knowledge required: 

    • Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
    • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
    • Ability to access and accurately input information using a moderately complex computer system.
    • Hearing and visual ability to observe and detect signs of emergency situations.

    ESSENTIAL FUNCTIONS

    FRONT DESK SKILLS

    • Audit, balance, post and report on front desk, rooms, and all food and beverage outlets’ cash and credit operations and reset all registers to ensure accurate, timely function and optimal operations management.
    • Organize the shift and reviews and complete the following: remaining reservations that are to arrive, verifies that all updated contingency reports have been run, resolves discrepancies with departments out of balance, verifies GTD no-shows and completes walk report, and ensures credit cards are in balance with calculator tape attached.
    • Close the financial day for the hotel.
    • Work on assigned additional projects, stocking supplies and assisting other over-night staff as needed
    • Assist guests by:
      • Properly assign room locations, rate room selling strategies, and guaranteed or requested room types.
      • Have daily knowledge of groups or functions in-house and local current events.
      • Understand qualified discounts, their availability and application of vouchers.
      • Accurately handle future and same day reservations or take walk-in guests.
      • Check-in and check-out guests in a knowledgeable, efficient, and professional manner.
      • Assist guests with safe deposit box use at Front Desk.
      • Post, correct, or adjust charges to guest account as necessary.
      • Be knowledgeable of hotel credit, cash in advance, and check cashing procedures.
      • Maintain accuracy in cash handling procedures.
    • Monitors room availability, follows restrictions, and all booking policies and procedures.
    • Perform all shift checklist responsibilities.
    • Familiar with frequently used Standard Operations Procedures.
    • Basic knowledge of how to operate all Front Office equipment.  Ability to solve basic equipment problems and/ or who to contact for resolution.
    • Support team members to ensure the team’s entire workload is completed daily.
    • Actively identify barriers and attempt to resolve within the team.
    • Nurture team and teamwork concept.
    • Trained on all hotel emergency procedures, equipment, and utility shutoffs.

    ROOMS CONTROL

    • Assist the hotel operation by completing the following responsibilities: 
      • Blocking rooms for same day based on: VIP’s, specific location or views guaranteed to groups.
      • Communicate with Manager regarding status of groups.
      • Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms.
      • Run hourly house counts and confirm selling strategy with Manager/ Supervisor.
    • Willingness and ability to train new associates.
    • Communicate pertinent shift information to Manager/ Supervisor and team members both verbally and in writing via logbook.  Update as necessary. 
    • Pass-on pertinent information to next shift.  Group information, current selling strategy, follow-up required for guests or shift responsibilities.

    PBX 

    • Familiar with property, departments, hours of operation, and services of the hotel.
    • Answer phones within 3 rings using proper greeting and etiquette.
      • Understand and carry out specific duties for: fire alarms, bomb threats, and medical emergencies.
      • Ability to make long distance, international, or special billing telephone calls.
      • Receive and deliver clear and professional messages in PMS and offer assistance with voice mail.
      • Answer basic Front Office related questions.
      • Properly send, receive, and log faxes in a timely manner.
      • Properly accept, log, and maintain mail in an organized manner.
      • Report, log, and follow-up on telephone equipment malfunctions.
      • Confirm, record, and deliver wake-up calls (using manual sheet and/ or switchboard).
      • Use and explain the use of TDD equipment for hearing impaired.
    • Assist team in completing daily responsibilities.

    GUEST RELATIONS

    • Performs the manager-on-duty role during 3rd shift.
    • Be readily available/ approachable for all guests.
    • Take proactive approaches when dealing with guest concerns.  Follow property specific second effort and recovery plan. 
    • Extend professionalism and courtesy to guests at all times.

    OTHER REQUIREMENTS

    In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:  

    • The hotel operates 7 days a week, 24 hours a day.  Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
    • Carry out all reasonable requests by leadership team.
    • Comply with department uniform and appearance standards.

    Apply Now

  • Sales Manager

    The Wilson Hotel
  • Shuttle Driver

    The Wilson Hotel
    $15.00 / hour

    Driving guests to designated locations, assisting guests with luggage, maintaining vehicle cleanliness, and concierge duties. Van Drivers must have strong analytical and navigation skills with the ability to coordinate multiple pick-ups and drop-offs on a schedule under continuously changing circumstances. Drive the van according to scheduled van runs and/or as needed for guests, and accommodate guests during their stay in an attentive, courteous and efficient manner.

    Assisting Guest Service team with setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events, delivering service items to guest rooms upon requests from the front desk.

    QUALIFICATION STANDARDS

    Education & Experience:

    • High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
    • Must have a valid driver's license for the applicable state.
    • Minimum of one year driving experience
    • Must have an acceptable MVR (Motor Vehicle Driving Record)

    Physical Requirements:

    • Long hours sometimes required.
    • Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
    • Ability to stand during entire shift.

    Mental Requirements:

    • Must be able to convey information and ideas clearly.
    • Must be able to evaluate and select among alternative courses of action quickly and accurately.
    • Must maintain composure and objectivity under pressure.

    ESSENTIAL FUNCTIONS

    • Approach all encounters with guests and employees in a friendly, service-oriented manner.
    • Maintain regular attendance in compliance with Marriott/ Urgo standards, as required by scheduling which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
    • Comply at all times with Marriott/ Urgo standards and regulations to encourage safe and efficient hotel operations.
    • Greet guests’ in a pleasant manner.
    • Open and close shuttle doors for arriving and departing guests.
    • Maintain current listing of local and area attractions, special events, and activities.
    • Maintain list of local transportation guides, churches, sport arenas, etc.
    • Provide information, maps, and directions as required.
    • Maintain cleanliness of motor entrance, front door and lobby area.
    • Maintain cleanliness of van interior and exterior.
    • Drive van as per scheduled runs.
    • Clean/Buff floors daily according to hotel standards.
    • Handle all requests for luggage assistance at check in/our in a friendly, efficient and courteous manner.
    • Practice safe work habits to ensure safety to guests, fellow employees and self.
    • At the end of the shift, turn in all keys and assignment sheets
    • Complete daily assignment check list and submit to supervisor at the end of the day
    • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other employees.
    • Put all equipment away properly after usage according to Marriott/Urgo standards.
    • Have knowledge of and assist in all emergency procedures

    GUEST RELATIONS

    • Be readily available/ approachable for all guests.
    • Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.
    • Extend professionalism and courtesy to guests at all times.
    • Personal and business conversations among associates should be stopped in order to assist guests.
    • Remain highly visible and be readily available for guests at all times.
    • Demonstrate self-confidence, energy and enthusiasm when interacting with guests.
    • Demonstrate discretion when dealing with confidential guest matters.

    OTHER REQUIREMENTS

    In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:

    • The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
    • Carry out all reasonable requests by leadership team.
    • Answer console to assist guest services agents.
    • Show guest rooms and suites as needed and emphasize company amenities.
    • Maintain hotel equipment in proper working order.
    • Attend meetings as required by management.

    Apply Now

How to Apply

To apply, please submit your application directly through our Coolworks portal, being sure to upload a current resume and cover letter (if applicable).

For questions and concerns, feel free to contact us at (406)-995-9000 EXT. 7008. We look forward to hearing from you! 


Contact The Wilson Hotel - Residence Inn Big Sky