The Wilson Hotel - Residence Inn Big Sky
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    The Wilson Hotel

  • Guest Service Agent

    The Wilson Hotel

    Greet and register guests, provide prompt and courteous services, and close out guest accounts upon completion of stay. Assist guests efficiently and courteously in all functions, while projecting high standards of service and professional hospitality at all times.

    QUALIFICATION STANDARDS

    Education & Experience:

    • High School diploma or equivalent and/or experience in a hotel or a related field preferred
    • Prior hospitality experience preferred.

    Physical Requirements:

    • Ability to stand and move throughout front office and continuously performs essential job functions.
    • Exerting up to 25 pounds of force occasionally, and/or up to 15 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
    • Occasional twisting, bending, stooping, reaching, standing, walking.
    • Frequent talking, hearing, seeing and smiling.

    Desired Competencies, Work Skills, and Knowledge required: 

    • Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
    • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
    • Ability to access and accurately input information using a moderately complex computer system.
    • Hearing and visual ability to observe and detect signs of emergency situations.

    ESSENTIAL FUNCTIONS

    FRONT DESK 

    • Assist guests by:
    • Properly assign room locations, rate room selling strategies, and guaranteed or requested room types.
    • Have daily knowledge of groups or functions in-house and local current events.
    • Understand qualified discounts, their availability and application of vouchers.
    • Accurately handle future and same day reservations or take walk-in guests.
    • Check-in and check-out guests in a knowledgeable, efficient, and professional manner.
    • Assist guests with safe deposit box use at Front Desk.
    • Post, correct, or adjust charges to guest account as necessary.
    • Be knowledgeable of hotel credit, cash in advance, and check cashing procedures.
    • Maintain accuracy in cash handling procedures.
    • Perform all shift checklist responsibilities.
    • Familiar with frequently used Standard Operations Procedures.
    • Basic knowledge of how to operate all Front Office equipment.  Ability to solve basic equipment problems and/ or who contact for resolution.
    • Support team members to ensure the team’s entire workload is completed daily.
    • Actively identify barriers and attempt to resolve within the team.
    • Nurture team and teamwork concept.
    • Trained on all hotel emergency procedures, equipment, and utility shutoffs.

    ROOMS CONTROL 

    • Assist the hotel operation by completing the following responsibilities: 
      • Blocking rooms for same day based on: VIP’s, specific location or views guaranteed to groups.
      • Communicate with Manager regarding status of groups.
      • Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms.
      • Run hourly house counts and confirm selling strategy with Manager/ Supervisor.
    • Willingness and ability to train new associates.
    • Communicate pertinent shift information to Manager/ Supervisor and team members both verbally and in writing via logbook.  Update as necessary. 
    • Pass-on pertinent information to next shift.  Group information, current selling strategy, follow-up required for guests or shift responsibilities.

    PBX 

    • Familiar with property, departments, hours of operation, and services of the hotel.
    • Answer phones within 3 rings using proper greeting and etiquette.
      • Understand and carry out specific duties for: fire alarms, bomb threats, and medical emergencies.
      • Ability to make long distance, international, or special billing telephone calls.
      • Receive and deliver clear and professional messages in PMS and offer assistance with voice mail.
      • Answer basic Front Office related questions.
      • Properly send, receive, and log faxes in a timely manner.
      • Properly accept, log, and maintain mail in an organized manner.
      • Report, log, and follow-up on telephone equipment malfunctions.
      • Confirm, record, and deliver wake-up calls (using manual sheet and/ or switchboard).
      • Use and explain the use of TDD equipment for hearing impaired.
    • Assist team in completing daily responsibilities.

    GUEST RELATIONS

    • Be readily available/ approachable for all guests.
    • Take proactive approaches when dealing with guest concerns.  Follow property specific second effort and recovery plan. 
    • Extend professionalism and courtesy to guests at all times.
    • Personal and business conversations among associates should be stopped in order to assist guests.
    • Remain highly visible and be readily available for guests at all times.
    • Demonstrate self-confidence, energy and enthusiasm when interacting with guests.
    • Demonstrate discretion when dealing with confidential guest matters.

    OTHER REQUIREMENTS

    In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:  

    • The hotel operates 7 days a week, 24 hours a day.  Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
    • Carry out all reasonable requests by leadership team.
    • Comply with department uniform and appearance standards.

    Apply Now

  • House Attendant

    The Wilson Hotel

    Job Description:  Assure cleanliness of guest floor corridors, foyers, stairwells, and public vending areas.  Assist room attendants, following company and brand standards, to ensure high standards of cleanliness and guest satisfaction.

    QUALIFICATION STANDARDS

    Education & Experience:

    • Basic reading, writing and math skills, is preferred. 
    • No experience necessary.

    Physical Requirements:

    • Be able to work in a standing position for long periods of time up to 8 hours a day.
    • Exerting 85 + pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

    Desired Competencies, Work Skills, and Knowledge required: 

    • Positive attitude and ability to deal with wide variety of people.
    • Ability to perform assigned duties with attention to detail, speed accuracy, follow through
    • Service and detail oriented.
    • Ability to communicate effectively both written and verbal, with associates and guests.
    • Ability to work independently with minimum supervision.

    ESSENTIAL FUNCTIONS

    HOUSEKEEPING

    • Able to perform housekeeping duties as outlined in the training program and property specific checklists, including cleaning rooms.
    • Basic knowledge of how to solve room care equipment problems and/or who to contact for resolution.
    • Identify maintenance issues and communicate them to maintenance.
    • Knowledge of stain removal and chemical cleaning agents, and operation of different types of equipment.
    • Stock linen closets with amenities ad supplies for room attendants, including taking supplies to room attendants.
    • Empty carts of soiled linen and trash.
    • Clean and remove spots from corridor walls and doors.  Polish and clean mirror, room numbers on guest rooms, and elevator doors.
    • Monitor and clean public areas including the lobby, restaurant, pool, fitness center, business center, banquet area and meeting space.
    • Vacuum, sweep, and/or mop hallways, stairwells, vending areas and foyers.
    • Flip mattresses and move furniture as assigned by supervisor.
    • Complete job specific checklist on a daily basis.
    • Operate all equipment in correct and safe manner. 

    TECHNICAL SKILLS

    • Must comply with all department, hotel, and corporate standard operating procedures.
    • Responsible for knowing Hotel emergency procedures.
    • Willingness to respond to emergency situations on short notice.

    GUEST RELATIONS

    • Be readily available and approachable for all guests.
    • Take proactive approaches when dealing with guest concerns. 
    • Extend professionalism and courtesy to guests at all times.
    • Greet guests in public areas of hotel. 

    OTHER REQUIREMENTS

    In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:  

    • The hotel operates 7 days a week, 24 hours a day.  Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
    • Carry out all reasonable requests by leadership team.
    • Comply with department uniform and appearance standards.

    Apply Now

  • Sales Manager

    The Wilson Hotel

How to Apply

To apply, please submit your application directly through our Coolworks portal, being sure to upload a current resume and cover letter (if applicable).

For questions and concerns, feel free to contact us at (406)-995-9000 EXT. 7008. We look forward to hearing from you! 


Contact The Wilson Hotel - Residence Inn Big Sky