The Wilson Hotel - Residence Inn Big Sky
Profile Jobs

Our Jobs

Please click on one of the available job postings below to view a description for more information.

We encourage you to select on the APPLY HERE button to complete the application form. Within this page, you will be able to upload your resume, cover letter, etc. We look forward to connecting with you!

    The Wilson Hotel

  • Breakfast Attendant

    The Wilson Hotel

    Job Description:  Responsible for creating an Impressive Breakfast experience for all hotel guests.  Assist guests efficiently and courteously in all hospitality related functions, while ensuring that all breakfast and/or hospitality food service is being maintained and served according to brand standards.  

    QUALIFICATION STANDARDS

    Education & Experience:

    • High School diploma or equivalent and/or experience in a hotel or a related field preferred
    • Prior hospitality/serving experience preferred.

    Physical Requirements:

    • Long hours sometimes required.
    • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
    • Ability to stand during entire shift.

    Desired Competencies, Work Skills, and Knowledge required: 

    • Ability to multi-task.
    • Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
    • Knowledge of the appropriate table settings and service ware.
    • Possess strong communication skills.

    ESSENTIAL FUNCTIONS

    • Maintain a professional appearance, both in person and of buffet set-up at all times
    • Responsible for set up, stocking and tear down of buffet
    • Oversee/Assist with inventory and prep-room cleanliness and upkeep
    • Ability to verbally communicate effectively with all guests and co-workers
    • Ability to perform all breakfast duties as outlined in the training outline and property specific check lists
    • Prolonged periods of standing and/or walking
    • Some exposure to cleaning chemicals
    • Assist in maintaining cleanliness of public areas
    • Compliance with all brand Standard Operating Procedures as well as OSHA requirements
    • Maintain temperature logs and sanitation requirements as outlined in Brand Specific Food Safety Requirements
    • Certified in food handling within 60 days of assignment by approved brand trainer
    • Comply with standards as outlined in brand food sanitation checklists
    • Assist guests with requested services (e.g. mail, faxes etc)
    • Report malfunction of equipment to Maintenance immediately
    • Assist team with training, supplies, and support in order to consistently provide brand standards
    • Practice safety standards at all times

    GUEST RELATIONS

    • Be readily available/ approachable for all guests.
    • Take proactive approaches when dealing with guest concerns.  Follow property specific second effort and recovery plan. 
    • Uses Service recovery model to resolve guest issues
    • Professionalism and courtesy are to be extended at all times to guests, associates, and vendors

    OTHER REQUIREMENTS

    In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:  

    • The hotel operates 7 days a week, 24 hours a day.  Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
    • Carry out all reasonable requests by leadership team.
    • Comply with department uniform and appearance standards.

    Apply Now

  • Guest Service Agent

    The Wilson Hotel

    Greet and register guests, provide prompt and courteous services, and close out guest accounts upon completion of stay. Assist guests efficiently and courteously in all functions, while projecting high standards of service and professional hospitality at all times.

    QUALIFICATION STANDARDS

    Education & Experience:

    • High School diploma or equivalent and/or experience in a hotel or a related field preferred
    • Prior hospitality experience preferred.

    Physical Requirements:

    • Ability to stand and move throughout front office and continuously performs essential job functions.
    • Exerting up to 25 pounds of force occasionally, and/or up to 15 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
    • Occasional twisting, bending, stooping, reaching, standing, walking.
    • Frequent talking, hearing, seeing and smiling.

    Desired Competencies, Work Skills, and Knowledge required: 

    • Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
    • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
    • Ability to access and accurately input information using a moderately complex computer system.
    • Hearing and visual ability to observe and detect signs of emergency situations.

    ESSENTIAL FUNCTIONS

    FRONT DESK 

    • Assist guests by:
    • Properly assign room locations, rate room selling strategies, and guaranteed or requested room types.
    • Have daily knowledge of groups or functions in-house and local current events.
    • Understand qualified discounts, their availability and application of vouchers.
    • Accurately handle future and same day reservations or take walk-in guests.
    • Check-in and check-out guests in a knowledgeable, efficient, and professional manner.
    • Assist guests with safe deposit box use at Front Desk.
    • Post, correct, or adjust charges to guest account as necessary.
    • Be knowledgeable of hotel credit, cash in advance, and check cashing procedures.
    • Maintain accuracy in cash handling procedures.
    • Perform all shift checklist responsibilities.
    • Familiar with frequently used Standard Operations Procedures.
    • Basic knowledge of how to operate all Front Office equipment.  Ability to solve basic equipment problems and/ or who contact for resolution.
    • Support team members to ensure the team’s entire workload is completed daily.
    • Actively identify barriers and attempt to resolve within the team.
    • Nurture team and teamwork concept.
    • Trained on all hotel emergency procedures, equipment, and utility shutoffs.

    ROOMS CONTROL 

    • Assist the hotel operation by completing the following responsibilities: 
      • Blocking rooms for same day based on: VIP’s, specific location or views guaranteed to groups.
      • Communicate with Manager regarding status of groups.
      • Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms.
      • Run hourly house counts and confirm selling strategy with Manager/ Supervisor.
    • Willingness and ability to train new associates.
    • Communicate pertinent shift information to Manager/ Supervisor and team members both verbally and in writing via logbook.  Update as necessary. 
    • Pass-on pertinent information to next shift.  Group information, current selling strategy, follow-up required for guests or shift responsibilities.

    PBX 

    • Familiar with property, departments, hours of operation, and services of the hotel.
    • Answer phones within 3 rings using proper greeting and etiquette.
      • Understand and carry out specific duties for: fire alarms, bomb threats, and medical emergencies.
      • Ability to make long distance, international, or special billing telephone calls.
      • Receive and deliver clear and professional messages in PMS and offer assistance with voice mail.
      • Answer basic Front Office related questions.
      • Properly send, receive, and log faxes in a timely manner.
      • Properly accept, log, and maintain mail in an organized manner.
      • Report, log, and follow-up on telephone equipment malfunctions.
      • Confirm, record, and deliver wake-up calls (using manual sheet and/ or switchboard).
      • Use and explain the use of TDD equipment for hearing impaired.
    • Assist team in completing daily responsibilities.

    GUEST RELATIONS

    • Be readily available/ approachable for all guests.
    • Take proactive approaches when dealing with guest concerns.  Follow property specific second effort and recovery plan. 
    • Extend professionalism and courtesy to guests at all times.
    • Personal and business conversations among associates should be stopped in order to assist guests.
    • Remain highly visible and be readily available for guests at all times.
    • Demonstrate self-confidence, energy and enthusiasm when interacting with guests.
    • Demonstrate discretion when dealing with confidential guest matters.

    OTHER REQUIREMENTS

    In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:  

    • The hotel operates 7 days a week, 24 hours a day.  Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
    • Carry out all reasonable requests by leadership team.
    • Comply with department uniform and appearance standards.

    Apply Now

  • House Attendant

    The Wilson Hotel

    Job Description:  Assure cleanliness of guest floor corridors, foyers, stairwells, and public vending areas.  Assist room attendants, following company and brand standards, to ensure high standards of cleanliness and guest satisfaction.

    QUALIFICATION STANDARDS

    Education & Experience:

    • Basic reading, writing and math skills, is preferred. 
    • No experience necessary.

    Physical Requirements:

    • Be able to work in a standing position for long periods of time up to 8 hours a day.
    • Exerting 85 + pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

    Desired Competencies, Work Skills, and Knowledge required: 

    • Positive attitude and ability to deal with wide variety of people.
    • Ability to perform assigned duties with attention to detail, speed accuracy, follow through
    • Service and detail oriented.
    • Ability to communicate effectively both written and verbal, with associates and guests.
    • Ability to work independently with minimum supervision.

    ESSENTIAL FUNCTIONS

    HOUSEKEEPING

    • Able to perform housekeeping duties as outlined in the training program and property specific checklists, including cleaning rooms.
    • Basic knowledge of how to solve room care equipment problems and/or who to contact for resolution.
    • Identify maintenance issues and communicate them to maintenance.
    • Knowledge of stain removal and chemical cleaning agents, and operation of different types of equipment.
    • Stock linen closets with amenities ad supplies for room attendants, including taking supplies to room attendants.
    • Empty carts of soiled linen and trash.
    • Clean and remove spots from corridor walls and doors.  Polish and clean mirror, room numbers on guest rooms, and elevator doors.
    • Monitor and clean public areas including the lobby, restaurant, pool, fitness center, business center, banquet area and meeting space.
    • Vacuum, sweep, and/or mop hallways, stairwells, vending areas and foyers.
    • Flip mattresses and move furniture as assigned by supervisor.
    • Complete job specific checklist on a daily basis.
    • Operate all equipment in correct and safe manner. 

    TECHNICAL SKILLS

    • Must comply with all department, hotel, and corporate standard operating procedures.
    • Responsible for knowing Hotel emergency procedures.
    • Willingness to respond to emergency situations on short notice.

    GUEST RELATIONS

    • Be readily available and approachable for all guests.
    • Take proactive approaches when dealing with guest concerns. 
    • Extend professionalism and courtesy to guests at all times.
    • Greet guests in public areas of hotel. 

    OTHER REQUIREMENTS

    In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:  

    • The hotel operates 7 days a week, 24 hours a day.  Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
    • Carry out all reasonable requests by leadership team.
    • Comply with department uniform and appearance standards.

    Apply Now

  • Housekeeping Supervisor

    The Wilson Hotel

    Supervise all housekeeping personnel, to ensure the highest level of cleanliness and guest satisfaction are maintained.

     

    QUALIFICATION STANDARDS

     

    Education & Experience:

    • High School diploma or equivalent and/or experience in a hotel or a related field preferred
    • Previous housekeeping experience required
    • Excellent computer knowledge and communication skills needed. 
    • Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.

     

    Physical Requirements:

    • Be able to work in a standing position for long periods of time up to 8 hours a day
    • Exerting up to 75 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

     

    Desired Competencies, Work Skills, and Knowledge Required: 

    • Positive attitude and ability to deal with wide variety of people
    • Excellent time management skills
    • Ability to perform assigned duties with attention to detail, speed accuracy, follow through, and work with a minimum supervision.
    • Ability to exert physical effort consistent with cleaning assigned rooms as per the hotel standards.

     

    ESSENTIAL FUNCTIONS

     

    HOUSEKEEPING

    • Able to perform all housekeeping duties to include:  cleaning rooms, house attendant duties, taking inventory, and ordering.
    • Familiar with frequently used SOPs.
    • Inspect rooms after cleaning.  Review any problems with Room Attendant and recheck when ready.
    • Train department personnel in appropriate use of supplies, cleaning agents and equipment.
    • Inform maintenance of necessary work orders.
    • Communicate room status changes to front office.
    • Carry out all reasonable requests of which you are capable of performing.
    • Ensure effective departmental communication and information systems through logs, department meetings, and hotel meetings.

     

    ASSOCIATE RELATIONS

    • Be readily available & approachable for all team members. 
    • Take proactive approaches when dealing with associate concerns.
    • Extend professionalism and courtesy to team members at all times.
    • Celebrate and foster decisions that result in successes as well as failures.

     

    GUEST RELATIONS

    • Be readily available/ approachable for all guests.
    • Take proactive approaches when dealing with guest concerns. 
    • Extend professionalism and courtesy to guests at all times.

     

    OTHER REQUIREMENTS

    In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:  

    • The hotel operates 7 days a week, 24 hours a day.  Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
    • Carry out all reasonable requests by leadership team.
    • Comply with department uniform and appearance standards.

    Apply Now

  • Laundry Attendant / Laundry Shuttle Driver

    The Wilson Hotel
    $17.00 / hour

    Responsible for helping to achieve ongoing guest satisfaction and team goals using guest tracking as a tool for continuous improvement. Responsible for washing, drying, and folding all linens and towels. Will be required to maintain a valid driver's license in order to drive a designated shuttle van and transport laundry items the short distance between the hotel and nearby laundry facility.

    ESSENTIAL FUNCTIONS

    LAUNDRY:

    • Wash, dry and fold all hotel linen and towels.
    • Properly use all soaps chemicals and equipment for cleaning linen and towels.
    • Clean laundry equipment, vent screens, drain traps and lint filters.
    • Maintain and rotate a supply of clean linen and towels.
    • Assist Executive Housekeeper in the monthly linen and towel inventory.
    • Maintain the linen discard log on a daily or weekly basis.
    • Keep the laundry room, Housekeeping office and Housekeeping storage areas clean and organized.
    • Expedite the delivery of linen and requested suite items to the suite attendants.
    • Clean heavily soiled pots, pans and oven racks.
    • Clean suites when needed or as requested by management.
    • Accommodate guest special requests courteously.
    • Answer guest questions regarding hotel and local area facilities and services.
    • Responsible for the proper administration of key control for issued keys.
    • Notify Executive Housekeeper of any problems with linen.
    • Answer the housekeeping department telephone and record messages including other employee or guest request.
    • Complete maintenance work orders and deliver to designated area in timely manner.
    • Carry out a reasonable request by management that you are capable of performing.

    TECHNICAL SKILLS:

    • Familiar with frequently used Standard Operating Procedures.
    • Ability to work independently with minimum supervision.
    • Ability to communicate effectively both written and verbal.
    • Individual must possess a good work history and stability.
    • Willingness to respond to emergency situations on short notice.
    • Individuals must be service and detail oriented.
    • Must comply with all department, hotel, and corporate standard operating procedures.
    • Responsible for knowing Hotel emergency procedures.

    GUEST RELATIONS:

    • Be readily available/ approachable for all guests.
    • Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.
    • Ensure staffing levels allow team members to exceed guest needs.
    • Extend professionalism and courtesy to guests at all times.

    OTHER REQUIREMENTS:

    In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:

    • The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
    • Carry out all reasonable requests by leadership team.
    • Comply with department uniform and appearance standards.

    Apply Now

  • Maintenance Technician

    The Wilson Hotel

    Job Description:  Responsible for the preventive maintenance of hotel guest rooms, public spaces, and all related equipment, following company and brand standards, to ensure high standards of maintenance and guest satisfaction.

    QUALIFICATION STANDARDS

    Education & Experience:

    • Basic reading, writing and math skills, is preferred. 
    • Minimum 1 year experience in a similar role 

    Physical Requirements:

    • Be able to work in a standing position for long periods of time up to 8 hours a day.
    • Exerting 85 + pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

    Desired Competencies, Work Skills, and Knowledge required: 

    • Positive attitude and ability to deal with wide variety of people.
    • Ability to perform assigned duties with attention to detail, speed accuracy, follow through
    • Service and detail oriented.
    • Ability to communicate effectively both written and verbal, with associates and guests.
    • Ability to work independently with minimum supervision.

    ESSENTIAL FUNCTIONS

    MAINTENANCE SKILLS

    • Maintain work order system, as well as completing work orders on a timely basis.
    • Work with Chief Engineer and Management team to identify and accomplish all technical and skilled related projects, including but not limited to:
    • Guest room repair issues (caulking, tile repair, painting, appliances, etc)
    • Assist in the monitoring of Hotel key control system.
    • Carpet repair; floor tile repair.
    • Basic plumbing repairs.
    • Basic electrical repairs.
    • Painting, minor roof repairs, and other exterior projects.
    • Pool and exercise room / equipment repairs.
    • Complete guest room checklist as scheduled.
    • Report completed guest room care maintenance to Chief Engineer.
    • Maintain a current inventory of parts and materials.
    • Participate in the keeping of a maintenance work order log.
    • Check exterior grounds, fences, and lighting for upkeep requirements as needed.
    • Preventive maintenance of HVAC equipment, clean coils and filters as needed.
    • Responsible for pool maintenance procedures; read and supply chemicals to system.
    • Check smoke alarms on a regular schedule.
    • Assist Chief Engineer in identifying persistent, consistent, or major maintenance problems.
    • Communicate to the requesting party the completion of maintenance requests.
    • Carry our any reasonable request courteously and politely.
    • When required, report to Hotel in bad weather conditions for maintenance of Hotel’s exterior (snow shoveling, ice melting, etc.)

    TECHNICAL SKILLS

    • Must comply with all department, hotel, and corporate standard operating procedures.
    • Responsible for knowing Hotel emergency procedures.
    • Willingness to respond to emergency situations on short notice.

    GUEST RELATIONS

    • Be readily available/ approachable for all guests.
    • Answer guest questions regarding Hotel and local area facilities and services.
    • Take proactive approaches when dealing with guest concerns.  Follow property specific second effort and recovery plan. 
    • Ensure staffing levels allow team members to exceed guest needs.
    • Extend professionalism and courtesy to guests at all times.

    OTHER REQUIREMENTS

    In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:  

    • The hotel operates 7 days a week, 24 hours a day.  Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
    • Carry out all reasonable requests by leadership team.
    • Comply with department uniform and appearance standards.

    Apply Now

  • Room Attendant

    The Wilson Hotel

    Job Description:  Clean and stock guest rooms, following company and brand standards, to ensure high standards of cleanliness and guest satisfaction.

    QUALIFICATION STANDARDS

    Education & Experience:

    • Basic reading, writing and math skills, is preferred. 
    • No experience necessary.

    Physical Requirements:

    • Be able to work in a standing position for long periods of time up to 8 hours a day
    • Exerting up to 75 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

    Desired Competencies, Work Skills, and Knowledge required: 

    • Positive attitude and ability to deal with wide variety of people.
    • Ability to perform assigned duties with attention to detail, speed accuracy, follow through
    • Service and detail oriented.
    • Ability to communicate effectively both written and verbal, with associates and guests.
    • Ability to work independently with minimum supervision.

    ESSENTIAL FUNCTIONS

    HOUSEKEEPING

    • Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.  Clean rooms according to property specific and system standards.
    • Strip and make beds, change bed linens (may require lifting bedspreads weighing a maximum of 50 pounds).
    • Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.
    • Push and pull vacuum throughout entire room.
    • Empty trash.
    • Replenish amenities, linens, and supplies in guest room.
    • Retrieve, push and restock heavy cart.  
    • Visually inspect room for cleanliness and appearance; signify completion for room.
    • Able to perform all housekeeping associate duties as outlined in the training program and property specific checklists.
    • Operate all equipment in correct and safe manner.  Able to push and/or pull equipment weighing up to 100 pounds.
    • Able to communicate effectively with other associates, as well as guests.
    • Able to follow instructions, directions, and meet deadlines, including the thorough cleaning of minimum 15 rooms as specified by management.

    TECHNICAL SKILLS

    • Must comply with all department, hotel, and corporate standard operating procedures.
    • Responsible for knowing Hotel emergency procedures.
    • Willingness to respond to emergency situations on short notice.

    GUEST RELATIONS

    • Be readily available and approachable for all guests.
    • Take proactive approaches when dealing with guest concerns.  Follow property specific second effort and recovery plan. 
    • Extend professionalism and courtesy to guests at all times.
    • Greet guests in public areas of hotel. 

    OTHER REQUIREMENTS

    In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:  

    • The hotel operates 7 days a week, 24 hours a day.  Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
    • Carry out all reasonable requests by leadership team.
    • Comply with department uniform and appearance standards.

    Apply Now

How to Apply

To apply, please submit your application directly through our Coolworks portal, being sure to upload a current resume and cover letter (if applicable).

For questions and concerns, feel free to contact us at (406)-995-9000 EXT. 7008. We look forward to hearing from you! 


Contact The Wilson Hotel - Residence Inn Big Sky