Night Audit Associate

Primary Purpose of Position
Primary duties of this position are to perform the established close of day functions for hotel and F&B operations. The Night Audit represents the management in the absence of an M.O.D. during the hours of duty. Granted limited authority to troubleshoot operational issues and guest or employee problems. Responsible for loss prevention and ensuring the safety of all people on property. Serve as the primary liaison between the hotel and guests.

Duties and Responsibilities

1. Maintain knowledge of scheduled daily activities, hotel features/services: Room types, layout, décor, appointments and location; current rate, specials and packages; Scheduled daily group/event activities; Room availability status for any given day

2. Ensure that information that is distributed to all departments and employees is as accurate in the moment as possible

3. Search for answers for missing or inaccurate information either about guests, property activities, locations of events, etc.

4. Maintain the Daily arrivals/departures, house count; features and service of the hotel

5. Maintain a welcoming and pleasant environment at the Front Desk whenever on shift

6. Possess a complete awareness of facilities, hours of operation, emergency procedures and rules of conduct.

7. Be aware of hotel occupancy, restaurant guest count and private dining or group activities.

8. Familiarity with the Hotel’s Property Management System (PMS) for training, maintenance, reservations, and trouble-shooting (including occasional updates).

9. Ensuring comprehensive reservation and guest profile notes are placed on each reservation record and update as new information is known, remove inaccuracies.

10. Perform property checks to ensure the safety and security of the facilities and in-house guests.

11. Respond to all emergencies as established in the management emergency procedure guidelines.

12. Always be prepared to respond immediately to guests arriving late, room service orders, luggage assistance and guests checking out.

13. Perform all Night Audit tasks as defined in the Standard Operating Procedures to close and reconcile the day’s receipts.

14. Give guests property tour in person, schedule property tour with another Front Desk staff member, or give concise directions to areas on property using the property map.

15. Access all functions of computer system according to established procedures and standards.

16. Set up work station with necessary supplies; maintain cleanliness throughout shift.

17. Check guests in and out following the Standards and Procedures of the task

18. Maintain a balanced bank throughout the shift, making drops when necessary. Keep the bank secure at all times ensuring adherence to cash handling procedures.

Education/Experience

1. High school graduate or equivalent.

2. Ability to communicate in English verbally and in writing.

3. Previous hotel night audit experience preferred.

4. One year of experience in a clerical position with emphasis in customer relations.

5. Proficiency with computers.

6. Valid driver license 

Skills/Equipment

1. Strong communication skills, both in person and by phone with guests and co-workers.

2. Willingness to learn and perform CPR and First Aid.

3. Ability to work unsupervised, ensuring the completion of checklists and assigned tasks.

4. Critical thinking skills and the ability to stay calm under pressure.

5. Confidentiality and discretion when communicating about both guests and employees.

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.