Front Desk Agent

The Ranahan

Your next career adventure in beautiful Breckenridge!

Colorado oasis near premium skiing and year-round outdoor activities

Year-round
Posted: Nov 15, 2024

Front Desk Agent

Location
Breckenridge, Colorado
Wages/Pay
$24.00 / hour
Experience Level
Some experience required
Job Start Date
Job Starts: Nov 15, 2024

Are you looking for a place where meaningful moments are made together?  

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity. 

Where great benefits lead to a life fulfilled. 

  • Competitive Pay

  • Medical/Dental/Vision/401K opportunities

  • Travel discounts

  • Credit Union Membership

  • Tuition Reimbursement

  • Professional Counseling & Family Support

  • Growth and Development Opportunities

  • *Benefit Eligibility will vary by position  

Site Specific Perks 

  • Free On-Site Parking  

  • Department celebrations 

  • Associate Appreciation Week 

  • Monthly associate recognition and reward programs 

As a Guest Services Agent, a typical day will include:  

  • Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

  • Actively listens and responds positively to guests’ questions, concerns, and requests and contacts other departments to help resolve guest issues.

  • Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

  • Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

  • Answers telephone calls and routes calls to the proper department as applicable.

  • May be asked to assist with bellman and runner duties depending on facility or location.  

Guest Experience and Company Standards 

  • Welcome and greet guests and anticipate and address their needs.

  • Interact with colleagues and guests professionally and promptly.

  • Contribute to team goals.

  • Always follow company policies and safety procedures.

To Become a Guest Services Agent at HVC:  

  • Available to work various shifts, holidays, and both weekend days.

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

  • Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

  • Specific job duties may differ by property, size of team, or facility.

We are committed to providing associates with benefits including:

  • Medical/Dental/Vision Insurance (HSA & FSA available)

  • Paid Time Off

  • Paid Sick Leave per Colorado law

  • Paid Holidays/Paid Floating Personal Days

  • 401(k) Retirement Savings Plan

  • Employee Stock Purchase Plan

  • Group Life/Disability Insurance

  • Tuition Reimbursement

  • Employee Assistance Program

  • Travel Discounts, including a family and friends’ rate

Hourly Rate: $24.00

Targeted Application Deadline: 12/13/2024

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

How to Apply

Apply Now

Contact Info

eNEWSLETTER SIGNUP

Make your day a little cooler with a weekly dose of inspiration.
Get the latest updates and the newest job postings right in your inbox.

About CoolWorks

At CoolWorks, we believe that life is made of moments, and the best moments are when we feel connected to something bigger than ourselves. Connection sparks joy, and connecting with our community bring us immense joy. We’re enlivened and compelled to spread the word about jobs in great places, because they’ve changed our lives! More About CoolWorks

Need Help?

Check out our Help Center for FAQ's and helpful articles on how to use CoolWorks. For more in-depth information on how to navigate the world of Jobs in Great Places®, whether you're a Job Seeker or an Employer, visit our Resources page.

Get Connected