Front Desk Supervisor

The Ranahan

Front Desk Operations Supervisor  

• Supervise the Guest Services staff to ensure excellent owner/guest service.  
• Respond to any questions from owner/guests and follow up with them to ensure their requests have been met to their satisfaction.  
• Take and confirm reservations and cancellations.  
• Supply owner/guests with information regarding property amenities, services, room features, and local areas of interest and activities.  
• Respond to owner/guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.  
• Contact appropriate individuals or departments as necessary to resolve owner/guest requests.  
• Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. 

Requirements:  

• Must be available to work various shifts, holidays and weekends  
• Must have great customer service skills – all of our position come into contact with guests!   

What does The Ranahan offer?  

• Competitive Pay!   
• Medical/Dental/Vision/401K opportunities!   
• Travel discounts!     
• Growth and Development Opportunities!