Tour Operations

Activities Guide 2023 Season

$16.00 / hour + tips

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Activities Guides are professional guides committed and focused on providing unparalleled customer service and have the skill and demeanor to facilitate a safe and fun experience for our guests. Guides will be rotated through different tours throughout the cruise ship season, so every week will be a new adventure! Guides will be cross trained in leading electric mountain bike tours, lake kayaking, zodiac, sea cycling and hiking tours, as well as rotating as a safety boat driver and/or camp hand. Position is non-exempt, hourly DOE.

Supervisory Responsibilities: None

Duties/Responsibilities:

  • Conduct safe and informative, high-quality tours, which meet and exceed guest expectations
  • Meet and greet guests with a professional attitude and appearance;
  • Service & maintain all equipment in the best possible condition, report damage and issues to supervisor;
  • Share knowledge and relevant information in a fun and entertaining manner in front of groups as large as twenty people;
  • Prepare all equipment and supplies for each day’s needs;
  • Participate in all required training and educational clinics;
  • Attend all safety training, meetings, and clinics. Maintain current knowledge of all safety procedures;
  • Work collaboratively with fellow guides and all management;
  • Outfit guests in weather appropriate gear and safety equipment;
  • Campfire, beverage, and snack setup at camp;
  • Oversee safety of kayak guests from the safety boat and help as needed;
  • Provide instructions to guests of varying skill levels on the safe use of equipment;
  • Answers and addresses any guest concerns or questions;
  • Cleans and organizes all equipment, vehicles, and workspaces, and maintains inspection log;
  • Always demonstrate outstanding guest service and professionalism;
  • Build a comprehensive knowledge base about the flora and fauna of Southeast Alaska, the history of The Mill at Ward Cove and surrounding areas;
  • Work a flexible schedule;
  • Performs other duties as assigned.

Required Skills/Abilities:

  • Safety Focus: Must be able to maintain a safe and comfortable environment for guests, employees, and the public;
  • Customer-Service Focus: Must understand that customer service is a top priority and must conduct all actions with this in mind;
  • Attention to Detail: Maintaining high company standards in the upkeep of gear and equipment, presentation of the tour product and customer focus;
  • Problem-Solving Skills: Must be flexible and able to produce appropriate solutions quickly, working across the organization at times. Must be able to find creative solutions to unique problems and employ a logical and organized thought process;
  • Presentation skills: Must be able to deliver a scripted/non-scripted, entertaining, informative, safety briefing and tour presentation on a 2–3-hour tour multiple times a day to guests with varying backgrounds and skillsets;
  • Successful completion of on-the-job training required;
  • Must be able to work collaboratively in a team setting.

Education and Experience:

  • First aid & CPR certified; lifeguarding, water rescue, kayak instruction helpful, WFR a plus.
  • 1 to 2 years of previous guiding experience in an outdoor environment preferred, but not required.
  • Driver’s License Preferred.

Physical Requirements:

  • Able to work outdoors for long days in diverse weather conditions.
  • Prolonged periods of standing and walking.
  • Must be able to lift up to 75 pounds at times.