Retail Sales Associate

$16.00 / hour

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Retail Sales Associates serve as a customer service representative for guests at The Mill at Ward Cove; assist guests with purchases; prepare and stock merchandise for sale; perform inventory control duties; organize and distribute merchandise. Perform other duties related to the successful operation of the retail store including cleaning and moderate lifting. Position is non-exempt, hourly DOE.

Supervisory Responsibilities: None


  • Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers;
  • Maintain an awareness of the all-product knowledge information, merchandise promotions, test merchandise and advertisements;
  • Always demonstrate outstanding guest service and professionalism;
  • Assist in floor moves, merchandising, display maintenance and store housekeeping;
  • Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock; ensures re-wraps are done promptly;
  • Adhere to all company policies, procedures, and practices including signing, pricing, and loss prevention;
  • Knowledge and promotion of all Ward Cove venues and retail;
  • Prepare, clean and organize all equipment and supplies for each day’s needs;
  • Participate in all required training and educational clinics;
  • Attend all safety training, meetings, and clinics;
  • Maintain current knowledge of all safety procedures;
  • Work as greeters to welcome guests and conduct guest orientations;
  • Answer and address any guest concerns or questions;
  • Assist with monitoring inventories of supplies; ensuring venues are clean and in top condition;
  • Work a flexible schedule;
  • Performs other duties as assigned.

Required Skills/Abilities:

  • Ability to process information/merchandise through Point-of-Sale computer system;
  • Ability to communicate, read, count, and write accurately to complete all documentation;
  • Ability to learn, retain and communicate information about retail products to cruise ship guests for sales and upselling of retail items;
  • Must understand that exemplary customer service is a top priority and be able to communicate in a professional, friendly, and accurate manner;
  • Accuracy in cash handling and a keen eye for detail;
  • Must be flexible and able to produce appropriate solutions quickly, working across the organization at times;
  • Must be able to find creative solutions to unique problems and employ a logical and organized thought process;
  • Should possess good computer skills and be able to learn the internal booking system and accurately enter information.

Education and Experience:

  • Previous retail sales experience preferred, but is not required

Physical Requirements:

  • Prolonged periods standing for 8 hours or more and walking.
  • Work in a demanding environment with crowds.
  • Must be able to lift up to 50 pounds at times.