Hotel Front Desk Agent
The Grand Hotel at the Grand Canyon

FREE HOUSING! Live, Work, Explore at the Grand Hotel at Grand Canyon National Park!

Located 1 mile from the Grand Canyon entrance with the scenic South Rim just a short distance away!

Year-round

Hotel Front Desk Agent

The Grand Hotel at the Grand Canyon
Location:
Arizona
Wages/Pay:
$15.75 / hour
Experience:
Some experience required
Start Date:
Starts immediately!

Join our team at The Grand Hotel!

Are you enthusiastic about caring for guests' comfort while creating memories that last a lifetime? The Grand Hotel is a 3-diamond hotel with 121 standard and deluxe guest rooms, two dining facilities, and a retail shop and is located in Tusayan, Arizona - only one mile from the south entrance of Grand Canyon National Park!

Our luxurious hotel offers an indoor heated swimming pool and spa and fitness center. The hotel is open year-round with a peak season between April and October. The year-round staff consists of approximately 90 employees during peak season. Our employees make countless personal connections and create everlasting memories for themselves and our guests.

Job Summary:

The Hotel Front Desk Agent professionally greets and welcomes guests upon entrance, provides high-level service while ensuring smooth guest registration, check out, accurately collects payment, and provides property information to the guests.

Perks:

  • Free employee housing is available through December 21, 2022!
  • Discounted employee meal plan
  • Community Recreation Center for exercise, computers, free WiFi, activities, and trips
  • Free Grand Canyon Railway Train Rides
  • Free Laundry Facilities and Free Uniform Cleaning
  • Opportunity for transfer to other Xanterra Properties
  • Holiday Party
  • Free satellite TV signal in dormitories
  • Deeper Restaurant/Retail discount for your birthday
  • Recognition Dinner and Gift for significant service anniversaries
  • Free Entrance to Grand Canyon South Rim
  • Discounts at other Xanterra Adventure Companies
  • Lodging discount is 50% off best available rate
  • 20-60% Discount on Entertainment through TicketsAtWork.com
  • $350 Referral Bonus
  • 20-30% Food and Beverage Discounts at Xanterra Parks
  • 15% Verizon Phone Service/Products Discount

Responsibilities:

  • Provides high-level service while registering guests in a prompt, efficient and courteous manner.
  • Handle guest accounts properly including the posting of charges, and collection of payment.
  • Maintain strict guest security in controlling keys, issuing keys, and divulging guest information.
  • Follows all established front desk procedures in carrying out assigned duties.
  • Knowledgeable of property information (hours of operations, activities, etc.) and provide accurate information about Grand Canyon National Park and surrounding areas to guests' inquires.
  • Responsible to receive a guest’s request or complaint; own it and follow up to verify the request or problem has been resolved to the guest’s satisfaction; involve the supervisor as necessary.
  • Work closely with Unit Housekeeping department to keep status of rooms current and up to date.
  • Work with Bell staff to assist guests with requests as needed.
  • Adhere to all Xanterra Tusayan, LLC lost and found procedures.
  • Maintain bank with accuracy and security; close out at end of shift bank, balance and deposit.
  • Ability to shift priorities and duties as directed by supervisor.
  • Other duties as assigned.

Qualifications:

  • Previous experience in a guest-facing position, such as front desk or concierge with money handling responsibilities.
  • Experience with computers and Windows-type software.
  • High level of professionalism and communication skills (provide clear instructions/directions).
  • Understand oral and written communications, follow detailed directions
  • Attention to Detail skills (minimize the risk of error).
  • Reasoning, problem-solving, and troubleshooting skills
  • Multi-tasking and prioritization skills.
  • Basic computer skills.
  • Complete required training programs.
  • Work hours may include a nonstandard workweek, overtime, and various shift work as needed.
  • While performing the duties of this job, the employee is:
    • Constantly listening, hearing, seeing, standing, walking, using eye/hand coordination, handling, and wrist motion.
    • Frequently walk and lift or carry up to 10 lbs.
    • Occasionally sit, handle, reach outward, reach above shoulder, squat or kneel, lift/carry and push or pull up to 100lbs.
    • Will be required to stand for long periods of time and occasionally walk up flights of stairs.

At The Grand Hotel, we are a welcoming community of employees who work hard, share a passion for the environment, and enjoy creating unforgettable experiences for our guests in some of the most beautiful places on earth.

How to Apply

Apply online via the link below!

Contact Info