Lift Operations Manager
Taos Ski Valley

Lift Operations Manager Now open at Taos Ski Valley, Inc.

A lush summer & winter oasis in the Northern New Mexico Rocky Mountains.

Year-round

Lift Operations Manager

Taos Ski Valley
Location:
New Mexico
Experience:
Previous experience required
Start Date:
Starts soon! (Sep 01, 2022)

Oversees all aspects of the Lift Operations Department and staff for Taos Ski Valley. Plans, directs, and coordinates the Lift Operations department, by performing the following duties personally or through supervisors.

This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

Essential Job Responsibilities:

The essential responsibilities of this job are outlined below.  In addition, you will sometimes be asked to undertake details or to perform tasks not specifically mentioned in this job description or completely outside your area of responsibility. 

  • Responsible for the overall direction, coordination, and evaluation of the department.
  • Responsible for maintaining an enthusiastic and professional work environment consistent with the policies of Taos Ski Valley, Inc. resulting in high employee morale and motivation and guest satisfaction in an atmosphere of continuous improvement.
  • Responsible for overseeing both winter and summer lift operations.
  • Consistently seeks out new opportunities for improvement, efficiency, and innovation.
  • Responsible for hiring, training, scheduling, disciplining, rewarding, and terminating staff. Provide daily supervision, delegation, and motivation of lift operators, lead, foreman, and supervisor positions. Ensure staff is following all dept procedures while providing a high level of service and work ethic.
  • Assist in assuring the operation of the lifts in accordance with the applicable rules and regulations of the United States Forest Service, American National Standards Institute (ANSI), the Occupational Safety and Health Administration (OSHA), TSV Liability Insurance policy, and company policies and procedures.
  • Administers paying-for-performance wage program; reviews all payroll and time information; obtains approval for all wage changes; coordinates check distribution; is available on payday for any questions.
  • Ensure all administrative functions of the department are accurate and completed in a timely manner.
  • Conducts performance reviews of staff. Responsible for all personnel paperwork.
  • Create and monitor the Lift Operations labor budget and daily scheduling. Manage the department in a way that is financially responsible and diligent. Identify and submit lift ops purchase needs to management.
  • Develop budgets, business plans, and long/short-term planning for Lift Operations Department.
  • Develop, direct, and oversee all aspects of Lift Op Training and Orientation.
  • Monitor lift area set-up, signage, and snow work on a regular basis and make changes when needed. Coordinate with supervisors and other departments regarding lift area needs.
  • Ensures that daily lift inspections, safety checks, and logs are properly completed.
  • Work closely with all administrative and operational departments as it relates to day-to-day operation of ski area. Coordinates snow mornings with grooming, patrol, and lift maintenance.
  • Support AI Team with Lift Incidents and assist General Counsel by providing information regarding claims against the organization.
  • Coordinate with lift maintenance to ensure proper care and operation of lifts.
  • Have a complete working knowledge of the Ski Safety Act and its application to our ski mountain.
  • Work closely with all departments and become an active resource for guest and employee safety issues.
  • Maintain Lift Op safety manuals and safety procedures. Provide and organize safety trainings for the department.
  • Represent department at all company-wide and operations meetings
  • Create a team culture that provides a wonderful guest experience.
  • Manages 1 Assistant Manager, 1 supervisor, foremen/leads, and 50+ employees in Lift Operations.
  • Runs daily lift operations morning meetings.
  • Meets with Forest Service Snow Ranger and Inspector when needed.
  • Materials and equipment directly used include skis, snowboards, shovels, hand tools, power tools, snowmobiles, road vehicles, climbing gear, and lift evacuation gear.
  • Reliable attendance on all scheduled workdays.
  • Other duties as assigned.

Personal Skills:

  • Strong personal character and commitment to Taos Ski Valley, Inc.’s Vision, Purpose, and Values.
  • A caring, safe, responsible, enthusiastic, and team-oriented attitude.
  • The ability to remain calm and make quick decisions in hazardous and life-threatening situations.
  • Enthusiastically approaches all aspects of the job outlined in this job description and other tasks asked to endeavor.           
  • Establishes and maintains productive work relationships with co-workers, other TSVI staff, supervisors, and management.
  • Works with lift supervisors and area management in promoting consistency in procedures and operations.
  • Demonstrates excellent example of the professional standard appropriate to TSVI in appearance and attire as described in the Employee Handbook.
  • Provides a guest experience that exceeds the guest’s expectations.
  • Ability to gracefully and humbly accept criticism and opportunities for growth.
  • Ability to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in an ever-changing environment.

Qualifications/Knowledge:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Bachelors’ degree (B.A.) or equivalent; or four to ten years of related experience and/or training; or equivalent combination of education and experience.
  • Previous experience in managing or supervising employees.
  • Previous Lift Operations experience.
  • Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of the organization.
  • Math Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.
  • Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Computer Skills: Knowledge of Microsoft Outlook, Internet Explorer Internet software, Excel Spreadsheet software, and Microsoft Office Suite Word Processing software.
  • Well-organized record-keeping skills.
  • Ability to work both drive and return lift stations.
  • Advanced level skier.
  • Must have a valid driver’s license.
  • Working knowledge of the Skier Safety Act and ANSI Guidelines.
  • Must be able to function effectively at elevations of 10,000 feet or higher.
  • Must be able to function effectively in inclement weather conditions.
  • Ability to work a flexible schedule including weekends, holidays, and evenings.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to high, precarious places; risk of electrical shock and vibration. The noise level in the work environment is usually moderate.

Taos Ski Valley, Inc. is often a fast-paced work environment, especially during holidays and Peak days. TSVI is located in a high-altitude alpine environment.  Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff.

Physical Demands of Position Include:

 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Background Check:

Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.

  • Is a Background Check required for this position: Yes
  • Is an MVR required for this position:  Yes 

How to Apply

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